How this hotel is 4 stars is beyond me! Most hotels in Dubai offer the basics and there is some level of expectation. This place struggles on both accounts. Mosque outside that blares hymns on a megaphone at 5am each morning. Not the hotels fault but something to consider if you stay for work. Rooms are antiquated and are missing some key features. No kettle, hairdryer, minimal hygiene essentials etc. Room service and house keeping never answer the phone. I ordered takeaway food so needed cutlery and a plate but was told they cant provide because I didnt order from the hotels restaurant. When making any request, youre lucky if someone ever gets back to you. Charging port my bathroom didnt work so I couldnt charge toothbrush or shaver. This place is a kip compared to anywhere else in Dubai so youd be foolish to stay here... 100s of better options. I could go on, just dont bother.

They didnt provide basic amenities like kettle and tea/coffee, cleanliness is poor e.g. telephone handle not cleaned , no sanitizer available, hotel feels old, curtains dirty,, etc Not suitable for solo lady traveller.

Price: perfect and budget friendlyRoom: cozy, compact and cleanStaff/Service: The staff were very friendly and helpful. The receptionist (Raza) was very informative and supportive. The night security was very respectful and helpful.Location: Ideal and easy to find.I enjoyed my stay.

I booked a room and the room number 420 but there was no remote contorted the tv. Since I checked in I kept called the reception to send the remote control and an extra towel. And the receptionist was so busy I guess cos they couldn’t pick the calls or I guess hotel staff are not enough. I wanted to speak the the manager but they didn’t allow me. Thanks for the hospitality but NEVER AGAIN…..

Good but I dont know why TV in majority hotels in dubai are available but not working. Same is the case with fridges.

Affordable, walking distance to the mall. Grat pool area

No kettleRoom so bad smellI will never go there again

Since the checkin 2pm, toiletries are not complete. Only ONE TOWEL was given and upon calling they informed that ALL towels are still in the Laundry and we have to wait till evening. At 7pm we need to call many times and even come to reception to give us 2SET of towels, after an hour they sent 1TOWEL(not set) only. Even repeating this request to the housekeeping, no one came after.No even dental kit provided with the toiletries and reception even confirmed it’s not included.Mentioned amenities are not complete as stated in Booking.comNo kettleNO COMPLIMENTARY coffee evenNo hairdryerFully disappointed during my stay and will not totally recommend to anyone.

Great hotel and excellent service. The staff is extremely kind and helpful. Good breakfast with local food. Everything is perfectly clean. The pool is great for sunbathing and chilling. I would definitely come again! Thank you for a great stay!

Lovely staff and nice customer service, near mall of emirates and shops

Good service,large parking area underground.

The customer service staff are very rude.. once you ask a question they try to end the call and tell you to book through Booking and through the Internet.. The experience is very bad and this hotel does not respect customers at all..27 - September - 2021

Room are small in sizeRoom doesnt have electric kettle , no tea bag , suger only waterEven they dont provide glass to drink water . Only paper cup

The hotel is located in one of the centre location near to beaches, malls and other tourist spots.The staff is polite and professional.Ambience is good.

Went to watch football game. Nice arrangement for sports lovers in the centre circle. Very good service. God bless all

I have stayed in this hotel 3 years ago and again another time 2 years ago when it was called Ramada Chelsea, it was a great and affordable option. My most recent stay was a disaster however, and I was not surprised to know that the management had changed, which figures why the experience is different now. I booked a King Deluxe room for a higher rate than the Deluxe room, but Essam at the reception told me that they are the same thing, and that this was an error on Trip.coms end, and did not either compensate or try to mend the issue, he told me to call them and resolve it myself. Add to that the fire alarm going off at 5 AM three times this week which the management said was because of smoking, but come on, it is obvious its a technical issue. The room needs maintenance and the iron is not functional plus the bathtub is slightly chipped. Brilliant stay to say the least, and I will obviously be recommending this spot to people I do not like in the future! :D

The worst experience ever!!!! The hotel not clean overall, the bed, the sheet and the pillows super dirty!!! They have the worst customer service ever!! They dont provide even the small and the basics items which is should be provided in any hotel like brush, tooth paste and even the waters I got thirsty middle of the night and called them to provide me water! They refused and said only u allowed to have 2 bottles of waters per day! Otherwise its rechargeable!!!!!!!!! We asked to talk with the supervisor as we said he will help ! He was worst!! As he refused to send the water!! Even the shampoo we are hundred 💯 sure that its mixed with water before they put it in the bottle!! You cant feel its a real shampoo!!! Honestly its the worst hotel ever in the uae and we worn everyone not to book in it..

I had the worst holiday of my life. I went to Carlton Al Barsha with my family, for a two-night stay. Although we paid for 3 people, they gave us a room for 2. The cleaning staff said there were bigger rooms, and we should request at the reception. The receptionist denied having bigger rooms, so the 3 of us had to cramp up in the same room.A couple of guests were not wearing masks, even in the elevator!! When I asked the hotel staff to do something about it, they said they’ll try to request, but it clearly wasn’t working.Breakfast wasn’t really appetising. Overall, a very shady hotel with no safety regulations in place. DO NOT MAKE THE MISTAKE OF STAYING HERE!!

Good location easy access to every where room not good enough as I expected

Came at 19h for check in and rooms are still not ready. Had to wait 30min to get it.Room had no towels and took another 30min to get some.Bathroom tube is disgusting and broken.04h45AM fire alarm sounded like crazy for 15min. Half asleep tried to find the stairs but couldnt. One guest called reception who said it is a technical issue....

For this price I will defo give 5 stars.The gentleman at the front office was really nice and recommended me a great gym nearby to work out.Housekeeping girl Nickey was very kind and did an excellent job!Thank You to the staff of Carlton my stay is perfect... ( still here for several nights )

Very bad Customer service very very bad specially Mr ESAAM this guy he dont know how to deal customers.he was getting anger on me & that was so rude because i wear my national dress thats why he thought i am a illiterate or something else.Stop 🛑 Discriminations please.Dont judge a book by its cover.

An amazing experience cozy room very professional polite and cooperative staff espacialy Mr RAZA.

Its very cheap but its very clean,looks like a normal 4 star hotel if I will compare. I regret not coming back here this past few days. But will definitely come back again this next weekends.

Was upset, we requested little amenities like another set of shampoo, soap and toothbrush but they brushed us off saying they only have one housekeeping on duty or they dont give those kind of privilege to people staying on deluxe rooms. Im pretty sure these kinds of things when asked from other hotels are easily given. Not coming back. Although they have clean and tidy rooms but one star for service

Seriously under serviced!On Friday morning my friend and I were supposed to check - in to Carlton Al Barsha. There was a misunderstanding with our booking at 4am, we just needed accommodation to sleep! The proof of payment was presented all was in order BUT Essam the manager on duty was rude and and had a horrible attitude and could not care less to assist us. Furthermore The room was smelly. Bathroom had a urine smell. Room service took forever to deliver. Overall experience was horrible. We will not return!

We were staying there for 10 days, it was excellent. Hotel is clean, the staff is very kind, breakfast is healthy and tasty.

Seriously it was a horrible staycationStarted with room not ready by the time I checked in and when I went in it had zero preparationNo slippers no shampoos no enough pillows and the remote control was missing the batteries and when I went and bought my own found out the TV is disconnected anyway and upon asking for the least for a spoon fork and a knife I was denied under the same reason (corona sir)The staff was Soo unprofessional and provocativeThey give you that smirk while repeating sorry sirIt was a nightmare if you ask me.I wouldnt recommend it for anyone not even my worst enemies

Very bad service! No one in reception, the only one guy in reception always go to inside and disappears. People waiting in lobby for 1,5 hours. All the staff don’t care about your problems, cut the line in front of your face and say “we don’t know. Call the manager” Egyptian guy is very bad, rude. Security doesn’t keep social distance. All guests are fighting in reception! Their intention only to take your money!

Very good customer service, but the hotel furniture is old and bath shower is not having good water pressure

I am having the worst experience at the hotel, which gives bad image about the hotel in Dubai. I really hope that @DTC see my comments and take serious actions, I tried to call the hotel several time and they lady she was answering her voice very far away, then she told me clearly I have your number and I will call you back, she never call back! I tryed my luck again after 30 min to call her again she mentioned the same.Then I reached the hotel after 3 hours, It was receptionist Mancy at the front desk, she gives me super hight rate then I made the booking, I came back to hear she said that will be your booking after 30 min and the room was not ready that time unless I met the FOM,.It is really very bad experience I will not recommend it again, pay extra money and get service. Once I reach the room was smelly, I said I will not call the reception again to change then I stay, I asked for water catlle which Mancy answered me again(Seems I was not lucky) she told me we dont have now because we take the water catlle to replace them and this decision by the managmen, then I told her the mangment they didnt not have a solution, she told me no, simply some people require hot water in the morning to drink which you can offer one glass of hot water as alternative solution and this clear for the mangment.Poor staff however it very good location with nice space

The room was so bad, the curtains were torn & wrinkled, the floor drain was full and water was coming out of floor drain, there was no water kettle & tea and even they served the thermopore glass. Im hugely and extremely disappointed. Ive to call 5 times & waited for almost 1 hour for extra towels

Nice places to stay if you around Al Barsha.Not far from Mall of Emirates, only 15-20 minutes walk.Also only 100-150 meter from Masjid As Salam (Al Barsha Grand Masjid)

Really worry about your hospitality ,

Its amazing hotel in dubai 😍And Mr mina hes so kind I really appreciate him 👌I enjoyed staying thank you Carlton team

It was nice.. Visited last Friday.. Filipina receptionist was really nice.. She was alone dealing with check ins, check outs and online bookings so please any concern person is reading this comment dont do it please weekend are always busy so there should be 3 receptionists to deal with different issues like check in and out and for online bookings.. Thanks

The worst hotel i ve been to , no complimentary coffee, low quality customer services, we got 4 rooms but theres no complimentary atleast ! even kettle they cant provide !

So poor service and feel bad for the guy ESSAM don’t know hospitalityNeed to give him proper training at the earliestMost important thingNot following COVID protocols1. No social distance between the staff in reception almost 5 people in small space2. No mask has been seen for the guests who was going in and coming out of hotel3. No sanitizer was in the reception nor in the lift and the sanitizers placed was full empty4. No gloves for the staff at reception5. Same pens used for the signature for all the guest6. Same key card was used for the check in customers suddenly after one checkout7. All the chairs was occupied by the customers as sticker was placed as not meant to usePlease do look into the COVID protocol to save everyone and all of us are responsibleThankyouSB

We booked from booking.com with smoking room , but they gave us the room no allowed smok room when we wanted to chenged the room they told us they cant. Also we asked for service like as tea coffee ,they only gave us 3 plastic glass ,I didnt have good experience with them

Not satisfied be careful if you booked big room he give you small room only drama

Poor. Carpet not clean. No Milk powder for tea.only yellow tea available no green tea. One of the lights at bed not working and one on the ceiling not working. Kettle not working properly. One of the rooms did not have iron. No towels were there when we arrived, we had to ask for towels and then we were provided with one towel for two persons. We had to ask for another towel. We waited for almost an hour at the time of check in as only one active staff was available and a lot of guest for check in.

Very Nice And Safe, they put my laptop in the charger.

We had amazing stay at the hotel specially housekeeping Staff were very prompt with their services every things we expected were there or delivered to us upon request

Ok for a night or twoLiked · LocationDisliked · Old narrow building. Crowded area.

Poor service at all It is a bad experience ever since I am staying in Uae for 3 yearsThey need to give best service because they pay like 4 star hotels

This is the first hotel which doesnot know hotel Trivago 🤔I checked for a discounted hotel in Al Barsha on hotel trivago and this is the one that I got. Driving to the place I got the most shocking news when the staff told me that doesnot know about Trivago and he only knows booking in.In first place why does hotel Tarvigi have their hotel in their list. 😒

The worst of the worstSo much bad behaviourBy the way they will keep you dying instead of giving you one water as per their housr keeping rules!!!!! SO MUCH BAD HOTEL IN ALL DETAILS

The hotel was clean and the stuff was corporate and kind , nice city viewThe building is old especially the parkingNo kids channels on Tv , pool is cold but we spent funny time

Worst Check-in experience!!We arrived a little bit after 2PM, the guards asked us to wait in line before checking in. We’ve got a 4month old with us. The line was too long and reception was too slow.. it takes 10-15mins for 1 person.. I’ve asked one of the guards if they can give us a priority since we have already booked online and we also have a 4month old baby who is starting be antsy!!! To my surprise he said no, we still have to wait in line.. it’s been 45mins so we decided to walk away and checked in to another hotel nearby! We told ourselves we will never go to any Carlton hotel ever! Worst and Slow services!!!

Water at pool was dirty, always muddy. Staff that is cleaning room stole 1 shirt and 1 short. Whole experience is bad, my recommendation is to spend little more for any other place

A good place to stay. Good staff too. But the parking will scratch your car. Too narrow parking tunnel and parking place.

This was one of the worst stays I’ve ever had. Hardly a 3 star hotel. The food was disgusting - canned tomato soup, frozen chicken burgers. Room service never came, you had to call them and they would always forget something ( towels, soap, vacuuming). When I asked for the room to be vaccumed ( was staying for 10 days) the floors smelled like urine. had a package delivered and they never informed me it arrived. Huge line to check out and one of the receptionists leaves???? Never coming back

To be honest hotel interior is good location is out area, mainly customers service was totally worst and bad experience, contacted 4th time then get what I asked,Room is good decent interiors, cleanless was also good, mainly customer service and room service and guests service was totally worst and very bad experience and unexpected, I will recommend to the management to keep complaints sheets at reception, whatever complaints and requests will come it should be logged and action taken and endorse to whom, and for feedback of customers happiness should be a note book in hotel room as well,So it can be helpful to improve their services and hotel reputation, mainly one more thing is most important for reception desk the person who will be available on duty it should be polite and humble with customers,I think my this comment and suggestions will help full.

Very Good & delicious breakfast. Stay Enjoyed

Thanks to Nickey the r! , room was really really clean and she was really here for us !Thanks to the manager of the hotel who was really nice and helpful to us !

Not a very accessible location. The metro is also very far. The stay and service is really phenomenal

Very bad serviceNothing available at allEverything not allowedNo help☹️☹️☹️

Visited this placeHaving a good experience while staying only have to wait for two hours for checking , rooms was clean services was good food was also good for at least vegetarian people overall experience was fine surprise cake was really nice on my partner’s birthday

Good hotel with friendly staff’s and cleanliness.

Totally not good hotel and when we ordered bottle of water they told us its not allowed only 2 bottles of water allowed even the billows are, dirty, I really regret staying in this hotel

I stayed here from 19/03/2021 till 06/04/2021. I tried the deluxe room, the junior suite and the executive suite. All rooms were very generously spacious and great value for money. Very, very high speed internet available all across the hotel. Room service was great; daily cleaning, changing of toiletries, towels, sheets, and coffee, tea, sugar, creamer and water bottles were added.Special thanks to mr. Mina Azer, who was extremely courtesy, friendly, attentive, always available and happily obliged to any special requests I had. He definitely smoothed my stay through and through. I highly recommend this hotel, and if you need any help; reach out to mr. Mina Azer.

Nice Hotel, Clean Room but need to improve the bath fittings as they are very old

The housekeeping staff is very good in terms of cleaning the room.

Wery nice hotel🥰👏👏👏I love go to swimming pool, and work there, bkz its last floor, you can see amazing view from Dubai, its make my mood fantastic 🤗🌈🚀very good service, and everything, I like I recommend this place 👌👍😀

Cleanliness:1- pillows with dropped hair on2- pale yellow pillow covers3 pale yellow bed coversRoom service:1- No towels right after checking in.2- No slippers3- No disposable LoofahImmediate service:1- spent 40 minutes to recieve towelsDont recommend even with low price. 4 stars is too much rating for this hotel

This place was a great and comfortable base to explore the whole city of Dubai. Location is perfect and the staff ensured a phenomenal experience by checking in, constantly cleaning and making sure we were accommodated daily. They provided fruitful suggestions and fantastic recommendation to make our trip and stay extremely enjoyable. From laundry suggestions, to dinners and specialty shops with eclectic wares off the beaten track. They were outstanding and kept a very clean accommodation. Thank you.

Great place to be. Clean and fresh rooms. Near Mall of the Emirates.

Spacious room , friendly day receptionist & staffs always ready to assist . Very affordable too

No glass, no cup, no coffee or tea. Thank you but No more next time not to recommend to my friends

Very bad customer service...this is my last visit here🤬they dont provide even one coffee or tea bag..when I request for manager he simply said they dont provide..the way he talked is very rude..never ever visit here again.bad experience

The location is great. Thank you to Joy in reception for the approachable and professional service.

Nice place to visit bar..staffs...theres lot place to see.near palm...worthit

An affordable star hotel

Ok Hotel, thanks to Joy at reception for making our stay amazing, Filipino hospitality at its best

I had booked the hotel twice in two weeks, to give a benefit of doubt that first time the service as pathetic and considering every person has their bad days. My guest was asked to get up after food being served, when it was included in the booking because their system was not updated. This is the quite disgusting that we had to wait for twenty minutes for confirmation of the booking. Meanwhile management is quite happy go lucky about this attitude. No toiletries or no water provided inspite of reauesting them quite a number of times.

My first experience in Hotel ever is very bad no body even know if there is someone stayI ordered for double bed they give me 2 single beds its really like a jock yah?2nd I ordered for smoking room but its not what ever I smoke even if not a smoking room I try to call but no one is answering the call I didnt see even one staff person that was my first and last time ever 😡😡😡😡😡😡

Its not look like 4 star hotel. horrible. I dont like. its like 2 star.

Before Ramada now Carlton Al Barsha Very good place to stay with family.Have Sports Bar ,Sheesha Cafe with Chinese and Indian Restaurant as well.Room are well cleaned with excellent and helping staff.Hassle free check in and checkout5 Star for this Property

Worst hotel ever been......me and my gf are check in feb 12th on friday,the towels are very old and poor and phone in room not working and many more issues,but we managed and trying to sleep but around 12am we find out we covered full of bedbugs(we have pictures and video) so we dont have a choice,we force to check out middle of the night with lots of rashes and itchiness.next day i called them to talk to the manager but no response until now,

Good services and better facilities there.

Very good service from the receptionists to the housekeeping! Thank you Faisal and Samtoch!

Everything is well and good in the hotel except house keeping, all house keepers are well and good as well but there are very few only available so when you call for room cleaning or any house keeping services they will reach only after repeated calling or after several hours of your call.

The worst hotel I ever found in Dubai w.r.t room services and chekcin procedures... Long ques, no repsosne at calls/ requests for roon services... Highly disappointed

Very bad Service , i don’t recommend this hotel everything is poor and bad

Nice and pleasant stay, and really good staff..

Good hotel . Clean and tidy .Philips , Vasantha both are kind hearted and guided a lot .... Vasantha house keeping , did his job very great and hard working .... keep it up

WOW , AMAZING EXPERIENCE

Good hotel to stay it neat and clean and take all covid safety major

I didnt like the housekeeping staff, you call them in the morning and they will show up at night. They even dont clean the room properly.

BEAUTIFULL MOSQUE

My stay in carlton albarsha was awesome.the staff is very responsive. Very nice hotel.The rooms are cleanHotel services is good. And from housekeeping Nicky jain very skilled and helpful.

I was one of the old customer of this hotel but my last experience is horrible, i did online reservations on Agoda for Carlton Al Barsha with reservations number272986351477700301Once i reach there was almost 10:45 and in Dubai lock down start at 11:00,once reach there security told me its temporarily closed you can go other branch that is 20km away from here and cant reach before lock down start.And once i call reservation desk they speak to me in rude not guide me how to refunds. Even i called in morning the guy in reservation attend my call told me you have to cancel in night its not possible now .My question is why you advertise online if its closed and if i cant refund now why you didnt told me in night time even i sent email before mid night 12:00 AmAnyway dont book this hotel online i cant trust online booking on this hotel specially.ThanksStay safe

Good hotel in albarsha. House keeping service is very good. Especially nicky jain is very friendly

Nice view, room ,breakfast etcLoved it

Carlton hotel al barsha was awesome. Very nice hotel. Hotel service is good. And from housekeeping Nicky jain very helpful

I really enjoyed my stay in carlton hotel al barsha. Its not easy to find such great room in Dubai with such excellent rate. Have Sports Bar ,Sheesha Cafe with Chinese and Indian Restaurant as well.Excellent for house keeping service especially Nicky jain is very Active and friendly. I really thank to her

When you order food from outside you need to go down and pick up.. didn’t like this procedure

I really enjoyed my stay in carlton hotel al barsha.The room was clean.and from housekeeping staff Nicky jain is very helpful and very active.and i will come again here.Thank u so much

Good stay,in carlton al barsha I thank all the employees in all departments and mention specifically Nicky jain from housekeeping department.she is very talented and helpful.i really thank her.

The ugliest service ever..Here we go:- Only 1 person on the reception and there is more than 11 customer angry waiting.- seems they have a problem with the online booking whatever where the book comes from you need to call your agent yourself!!- there is a free parking- wifi free in the lobby- no spot to stop your car in the front door- I didnt see the rooms yet, because after I wait 35 min in the line the reception told me that my online reservation has problem and Ive been waiting for 1 hour now