Bank is well maintained but less staff and slow processing which irritates you to the next level. You don’t have anything to do just to wait. Even taking a bank statement is a very slow and irritating.

Aaaah once upon a time this bank had the best network in town. No longer. I was told by the bank security staff that if I have to deposit a cheque I have to visit a branch. The future is ease of banking and surprisingly is not the case here

I visited burjman branch after couple of bad experience in Muraqabaat branch which I will never visit again. Customer service officer Moiz Rahman helped me updating the details and explained me things clearly and was very helpful. Thank you!

Waiting since 1 hour for my cheque encashment for their verification , till now even not recieved the verification call.. poor service , not recommended to anyone. Go for ENBD

Very bad token system!You give your nameYou wait with no clue when and how long it will take to call u or how many tokens ahead!You shouldn’t improve it but you should shut it down better.

Worst bank in UAE!! I am 29 weeks pregnant and need to deposit in the machine. I asked them for a change in 100 dirhams, because I need to deposit 1340, but they told me that it’s not allowed to ask for a change. I even asked them to at least be considerate to me because I’m pregnant and it’s very hot outside and even walked going to this bank. But no, they insisted that they cannot! Where is humanity in this bank?! They will not treat you as a person. Worst bank ever!!!

Worst banking in uae, they dont give proper information to their sales team for credit cards which leads to rejection which reduces points in central bank (no matter how many times we apply), If your sales team are calling people again and again to apply card then give them proper information, They doesnt know how to deal with their clients and help them accordingly specifically their Managers. They dont have a proper team assigned to resolve their client complain. They dont even deserve one star rating. They dont even take responsibility that because of them, their irresponsibility, lack of knowledge banking points are effected in system

Online 1online kiosk... Need to wsot long time.... need to be arranged properly.... Even though innovative but need to properly arrangef

If no star was available, I would have selected that!Security guys giving out number tokens have poor mannerisms, the service staff attending to me is impolite and impatient.Management should investigate reviewed thoroughly and look into a serious overhaul!

If you want to be happy dont open account at mashreq bank, they are worst seriously, better go with NBD.

Crowded with very less seating.Staff not interested. Poor AC. Mashreq now has only 4 branches as they are going digital. At the same time they want be to come to the branch to sign a form which I could easily have dine and uploaded from home.Near exit 4 of bujuman metro station. Free parking in burjuman for 2 hrs after 10 am

Your security guard here is utterly mannerless and treating all customers as cattle by shouting. Even your connect to a teller machine is really chappy and doesnt work. Why cant I get cash payment from a teller - I can see them sitting without any work. This is really poor service on a weekday no less. Ive been a customer since 5 years and your standards are slipping

Worst bank in UAE, worst customer service, arrogant and never helpful towards customers

Worst bank, with the worst customer experience ever. Customer satisfaction is of least priority there.

Worst experience in bank awful local teller lady and awful customer service at branch not helpful and even didn’t initiate my international fund transfer request for more than 5 days resulting in huge financial loss.One of the worst banking services in UAE

Very bad experience. Staffs are very rude. Not attending on time. Waiting for hours. No place for customers to sit.

Dishonest and arrogant management and customer services staff, be very careful providing this bank with any of your money, commitments made and then broken and when a complaint is raised rather than redress they simply closed the account. Should have been skeptical dealing with a gimmicky organization that does cheap marketing like mashreq millionare.

Had a very bad experience visiting the Burjuman Mashreq Bank branch on 16/12/2020, with my son. Pathetic services, with no corporate ethics and professional attitudes. I went there to pay the tuition fee of my son, studying abroad. I waited for more than an hour but could not do it, because the printer they had provided for printing the required paper had less ink and could not print the document properly. I requested the staff several times but no one was responding to my repeated requests, rather everyone was avoiding me for not doing the job. I even requested for an alternate email add inside the bank where i could email the document, and get it printed on another printer, but all in vain. Got very frustrated and regretful about the treatment meted out to me, and was wondering howcome in Dubai we have such a bank branch, where every department has to maintain a specific standard.....!!!I am a loyal customer of Mashreq bank since 2016, but the customer service i saw at this branch was extremely below standard, unprofessional and regrettable. The officials were rude, un-friendly and without any clue to solve customers problems. The bank hall was giving the look of a fish market, where customers were running after the customer service staff.I dont know whether these reviews are read by any responsible official, and efforts are being made to solve them ? but i am sure that the above evaluation by the general public visiting this branch is absolutely correct and speaks truth about their frustration while visiting this branch.Here i have to mention and appreciate the only staff, who acted professionally and tried her best to help me, but unfortunately she too felt sorry and regretful, when my problem was not solved...! If i am not wrong her name is Ms. Afrah (the Teller Lady). 5 stars for her but unfortunately ONE STAR for the bank staff and the management.I have decided to change my bank and would urge all my acquaintances to do the same...!

No customer service! Just one staff for whole branch!

This is very cheep service bank i went 4 time no bady listening no service

Worst bank in Dubai have very bad service whether you visit them to the brunch are you call They will let you wait 15 minutes to half an hour

Worst experience, I went there 5 times just to close my account, agents dont know what they are doing, sevice is very slow and the area is too small no sitting area and most disgusting, calling me again after 5TH times and telling i need come again in the bank to close it...

This branch has too short working hours for easy banking....

Very good and timely service. The branch manager was very activity controlling the customers. Deal with Mr Omer and he is a real professional handling my case with accurate info and done my task in record time. Thanks

So busy on saturdays. Its very Crowded and only 3person is assisting for the customer. Ive been waiting for one hour standing. No chairs for the customers to wait. Im so disappointed with this branch.

Worst experience.System is to slow.need Cash withdrawal but waiting almost 20 mins

Very slow service waiting for more then one hour and only two representatives are workingMy first bad experience mashreq bank in Dubai.... Really upset alot of costomors are waiting here... Representatives going out and in.. working proces is cery slow

One of the worst experience so many people very slow service, unorganised even machine not working I couldnt print mini statement

Poor customer service. The tellers have to be trained on how to face customers and not pour out their frustration. From banging papers on the table to asking customers to GO. Giving one star since , unfortunately, negative star is not available.

As usual in Dubai, they’ll not solve anything. They’ll tell you all services are available online or via phone. So literally there’s no point at all for the branch. Once you call the phone banking they’ll tell you to visit a branch, and so it goes...

Worst bank of UAE

Unprofessional stuff led by unprofessional management

Vvvvvvvv poor staff there is a security no respect if u ask for something he is to angry bad personality

There are no tokens or screens or counters so its hard to know how many people are ahead of you. You have to stand around and wait for your name to be called and theres no place to sit while waiting to be served.

Very bad customer service experienceNever seen any careless bank as mashreq

Extremely poor client service

Terrible experience. Have been banking with mashreq bank for last 20 years. Always loved their services. But since last 2 years it got bad to worse to horrible to terrible. Would have rated minus 5 stars if there was an option

Worst bank, stay away, long ques

Very good service 👌👌

Awful service, wouldnt recommend

Worst Experience kindly improve ...

Hopeless customer service.I went there to deposit a StanC cheque and the branch not only refused to accept the cheque but also didnt tell me an alternative branch where I can deposit the cheque.Moreover, on asking the question to the online customer helpline, even they didnt knew about it.I would not advice anyone to go to this branch if you have a non mashreq cheque

Stopped by to get my Debit card replacement and was very pleasantly surprised how quickly they turned around my request. Mr. ANIQ and Mr. Saurabh are well versed with customer service for sure. Cheers!

Poor customer service. Do not recommend anyone to visit the Burjuman Branch.

Mashreq bank opposite burjman center dubai is closed for renovation. Please update website information.

Very bad business customer service . Staff are so rude to customers.My rating out of 100 / 0

Worst Bank in the world. Very bad service.

Good service .Parking problem

Probably another delayed service reported. ☹

Most pathetic customer service. There is no one to entertain. Only one person who has no manners to deal with customers.

One of the best bank in UAE.

Branch closed because of rain issues. Epic failure. And poor customer service with updating customers.

Worst service.Relationship manager does not respond. Credit card service is told free initially told free but they charge you whopping 600 aed per year without informing. Card is not secured. In all very poor service

Bad customer service.

Poor service in all departments. Customers are not priorities.

New branch opening soon

The worst banking experience of a lifetime

Easy and Reliable😮😮😮😮😮😮😮😮😍😍😍😍😍😍😍😍😍...........🙂🙂🙂🙂🙂🙂........🙂🙂🙂🙂🙂🙂........🙂🙂🙂🙂🙂🙂.. . ..🙂🙂🙂🙂🙂🙂...... ..☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆🌐🌐🌍🌎🌏♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡____________ _ -------_-_-_○○○○○○○○○○○○○○○♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡°•°•°•°●○●○●○●○°•°•°•°□■□■□♡♡♡♡♡♡♧♧♧♧♧◇◇◇◇◇♡♡♡♡

Very amazing

صعب جدا التواصل معهم ... أستغرق قرابة نص ساعة أنتظر الرد ومن غير فائدة ... المرجوا القيام بالازم لأنه أحيانا مايكون عندنا وقت للإنتظار الطويل ....

The worst bank in Dubai does not deserve a star, and I do not recommend it even to those who hate bad dealings and miserable service

He wrote that he was busy, and he was covered with God, and yes, the agent walked away, and the last one came to him

No parking