I was here to open a new bank account I dont remember the person name in counter 4 the lady is so helpful.

The customer service is spectacular, Jana was very friendly, knowledgeable and helpful.

Branch silicon oasis.. the teller on the second window from the entrance Worst experience,yesterday I went to the bank around 2 in the afternoon the lady who was in the teller was so rude she was shouting at me very arrogantly I think because am african,I had a problem with my card so I wanted to withdraw some cash in order to pay for my school fees immediately she told me go to the ATM..later she gave me a number for customer service and asked the next customer to come i was so humiliated when I call its only a robot speaking..no one helped me and today my card is inside the machine coz I tried the pin more times than I should..worst experience..please inform that lady to be nice to customers we also do customer service.

The horrible service ever. Staff never helps for inquiries, they try to avoid any work. Very lazy, useless and keep ignoring. I went there 3 times, Every time I never get a proper answer for my question about my account, card, transfer money and online banking.

Do NOT USE the machines, i put 300 dirhams and they reported back to me with only a 100, saying sorry we did not find your money...🤦‍♂️

Some minor issues clearing a car loan, however Jana was extremely helpful and followed up with me a number of times. A credit to ENBD, polite, courteous and professional.

Worst of the worst bank.if there will be an award for most horrible services, cent % ENBD will win it by far margin.Applied for account opening, every day rigorous follow up, i have been keep told that it is under process.And after 10 days, I am being told that you have to wait as the STAFF IS ON LEAVE.are you serious!!! You gotta be kidding with me.What a professional statement.....So,thats how they treat their customers.

Beware! They called me to offer a topup on my existing loan at 4.75%, did all the paperwork and signed off in the bank. I committed to a large purchase, NBD then went back on their signed offer and changed to 5.75% and not interested in honoring their signed off offer. Later I paid the loan early and they charged me 2,500 AED to close the loan. Dont bother complaining they wont reply.

Worst bank I have ever visited. People hear are damn so arrogant and irresponsible.My kind advise to all people who have plan to open account here, pls ignore this place for peace of mind.

Worst bank ever, worst customer service I have ever seen, one of the greatest mistake to have them as my bank will definitely change that

Prepare yourself for an unimaginable and unnecessarily long waiting time due to lack of professional manners of bank representatives!

The service there is so poor. My experience with Emirates NBD services is overall very poor, but this brach is something even worst. Especially a guy on customer service counter number 1. He is so unprofessional and rude.

Worest experience ever with a bank. Ladies on the cashier are extremely rude, very slow and when i requested to withdraw cash, she was insisting to have my check book, although i regularly withdraw cash from other branches and was never asked to have my check book in hand. Really it was so bad. Even the security guy came to ask me in a strange way, why are you still sitting??? Definitely if they could have finished me quickly, i wouldnt have stayed that much, not the good welcome to keep staying in such place.

The worst manager ever they dont respect your time at all they made me to bring my passport even though i have emirats id . i have problem with cashing out the money they still asked for passport and id ogether to prove that signature is correct they are just playing around. Its a shame for uae

Fast service

The customer service was fine. I had worst experiences in other EmiratesNDB banks. I only disliked the security guard at the entrance. He was kinda annoying when I went for the third time in the same day

I came to open bank account it was really fast and stuff was nice too

Don’t understand the reason for the negative reviews, excellent branch in my opinion

Really bad customer service! No Reserve parking for customers, You have to walk 15 min in the sun to reach to the building...

They are playing with me! My liability letter was supposed to be ready for collection and someone decided to cancel it on my name. Something I am paying for and they decide to cancel and make me wait another 2 weeks, which means more money for statements, letter from the company, etc etc...Horrible customer service.

Be ready to spent 40 minutes - 1 hour minimum whatever your visit purpose is.

Its a cash deposit machine!

It took 30 minutes to get in the counter.

Wrong address

When will the Eid al-Adha holiday end?