THE WORST BANK EVER ! wouldnt recommend it to anyone, on the contrary i will be making sure to tell everyone i can not to use any of their services, not even set a foot on their ground !

Very professionally managed. Fast and quick services. Full banking servicesavailable there- includes Cheque deposit machine, cash withdrawal machine, cash depositmachine & all other banking services i.e. opening account and loan services..

Annoying service just requested for a checque book and after calling them fro almost 1 hour mints in total in 12 days still my request for cheque book is not registered lazy staff

Rude Staff, no customers still makes you wait (happened twice), lot of executives just here to chit chat, have food and chill the rest of the time.Amenities are nice, interiors are well done up.

Friendly staff. Normal services. The more you have money the better service you get( Normal banking services ). Location us very good near ti metro station.

My experience is that, HSBC turned out to be the Worst Bank in terms of customer service. Don’t put your hard earned money here

Opening of a bank account taking couple of months. All of the complaints are closing instantly without any reviewing or resolving. Totally unwelcoming experience

They closed my account because i didnt update my info although i did update 3 times online. I called the call center 3 times and spend more than 30 min each time explaining my case, and they asked me to update my info again... Finally they asked me i have to visit the branch and open a new account and they will give me a check for the money in my old account.I live abroad and now i have to fly over to resolve this issue personally...So terrible !!!!!

CDM does not accept more than 30 notes per transaction. CDM does not displays account title so need to triple check account number before making deposit, especially large deposit. Nice place !

Good ambience but no parking available.Too crowded roads

One of the worst banks in the Middle East - I have (unfortunately) multiple HSBC accounts globally, and compared to any other financial institution, these guys fail big time. You have little to no protection as a consumer and client.

Difficult to find parking. Long waiting times.

The worst bank ever, the service they give you can scale it below zero. The entire call center is literally a joke. I advise all not to deal with HSBC bank.

HSBC is by far the best bank in the world and i am proud to have an account there. HSBC head office in Dubai does not meet the real HSBC standard which is really sad. Competence, customer service, CRM, etc... is very rare there. Staff and management expect customers to shut up and be thankful to have an account there. This is the impression that many and many people have. Time for a change

I would leave zero stars if it was an option.-Staff are useless.-Do not want to serve customers.-Full of excuses.-Absolutely no heart or empathy.-No courtesy.You are better off if you keep your money in any other bank but this one.One of the worst decisions of my life to choose these people!!

Be careful using this bank foreign transfer department. I was getting a Swift transfer back in January, but it never came through. Then the bank should resend it and it failed again. They have done three attempt all failed. Every time they charge 10% in transfer fee and never accept their mistake.The third attempt I dont believe they sent it at all, instead I received fraud mails regarding the transfer.

I have three times to solve online banking not working, still not solved. I need to go fourth time. There is no way to contact bank except going to main branch. Small branches in the malls are totally useless.

Having a terrible experience with this branch in particular. The Relationship manager are not responsible at all. They dont care if your premiere customer or not they are just least bothered about anything or to do any work for you. Unless they are making money they chase you, but the moment you need to get some documents from them they have long procedures and time lines plus no responsibility. The requirements to obtain the documents keep changing from every person to person you interact with the branch. There is no one common understanding within the bank employees. Its a real surprise to see such customer service from such a multi national bank. Based on other reviews noe I totally concur that HSBC has lost its glory.

I would leave -5 stars if it was an option.-Staff are useless.-Do not want to serve customers.-Full of excuses.-No courtesy.- You have to wait 30min to connect to Customer care-No product knowledgeOne of the worst decisions of my life to choose these people!!

Really unorganized bank in many aspects. Feels like personnel is doing you a favour to provide you a basic service. Advance and Premier barely reach the basic service level. Endless waiting even in not busy times. This branch does not deliver the premises of HSBC.

Horrible customer service. I’ve spent 1 hr to receive a service. No apology from the staff there. Very unfriendly.

Worst service by the customer service representative. felt very bad with her attitude she doesnt deserve to sit on the reprentative chair to present a bank like HSBC. i went to bur dubai branch.

Customer service is not providing good service, very bad experience, not responding, sharjah branch is better

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HSBC has lost its edge completely in UAE. It is not what it used to be 10 years ago. Today it is inefficient, the call centre staff are not trained and give misleading information. For everything you have to go to the branches that are only very a few and close by 2pm.

This is a joke not a bank. First you want 30 minutes for staff to finish chatting, then every person you ask gives a different answer. Avoid. Opened an account with them, but will need to switch ASAP. Extremely bad experience.

Very bad customer service1. Lack of coordination between phone customer service and their perspective branch.2. Conflicting information received from different employees3. Very slow processes as it took me about 40 mins just to obtain a letter which is already in the system and to be printed on a letter head.In summary not very good experience and decided to close the account after 12 years

Very weak and bad service from the service advisers till the management, so tuff people, they like to waste peoples time only and they dont car if you finished what u came for!Guys try to stay far away dealing with these kinds of banks

Incredible!! I was so happy with their customer service I got just what I wanted! I would recommend this to anyone and everyone!

Despite the availability of more then 28 visible counters on the ground floor, the customer services team works at a snails pace. You will need to invest atleast 1 hour on the waiting area to do 5 minute banking task. HSBC needs to assess the productivity levels at this Bur Dubai branch. Jumeirah Branch at Al Safa Park is so much more efficient. Extremely appalling and disappointed.

Decent bank. Have an account at this branch for a while. Staff was not as cooperative as I expected them to be.

Worst hsbc branch in UAE.

Very poor customer service.We have to wait for a long time even there is no customers waiting.

Beautiful view of the building

Disaster customer service... came there 3 days ago to reactivate my account, 2 persons ahead of me only my token says 18mins wait, I waited 40mins! Once done I go again there for deposit today, teller tells me my account still not active, need to get token for customer service, shows 0 ahead and 0min waiting... after 30mins I decided to leave, I think of depositing my money elsewhere.

Compared to many other banks I am surprised to see that a mutlinational bank with such poor quality of customer service. Just terrible.

I was applying the debit card for two month ago but there is no updating doc or call😡😡😡😡

The service is so bad that the staff just let customers keep waiting and they sitting there not press the button. This bank will not getting better in terms of customers service

The customer service was awesome

So many counters are available, however only 20% are attending the customers in the most inefficient way, the ticketing system estimated 7.5 minutes until Ill get served, however it took half an hour :(Not recommended to go there at all, try the other branches hoping they might be better.

Very bad and time consuming customer service. The branch staffs are not well versed with documentation and query resolutions.

Works fine for me (not the best but secure) the only problem there debit card does not allow online shopping.

Unprofessional customer service. Shady as hell

Worst bank ever, I’m mechanical engineer , believe me , stay away from this bank , they put my account on hold with no valid reason , since two months I’m not able to withdraw any money from my account . I’m not able to even know what is the reason .

Hsbc dubai head office

Customers serves are too small and slow , I have stayed for about one and half hours and there no any progress 😐

Lousy location. lousy service

Good place around to work

Is is necessary to close the account on leaving the country

Get it together guys... call Centre staff untrained... branch staff unresponsive to emails or phone calls... poor

So useless bank

Same as all the other posts

Very very poor services

Good Bank Good service

Nice place

Very corporative staff

Very bad services

Hsbc Bank

Nice