Quick Service. Convenient. Ahmad Atef was very helpful.

Usually the experience is really bad, but this time they did hit the worst category. I thought that by being a priority customer here things will get better but I was wrong!

I’ve been to this bank twice, served by different customer service agents. Both were friendly, helpful and knowledgeable..More importantly they got the transaction done very quickly and accurately.Surprised with all the previous negative feedback TBH

I’m very impressed with the assistance provided by customer service at Adib Bank at Al Barsha branch! I was looking to open a new account, but was hesitant to pull the trigger. I had many questions that the customer service representative Mohamed Fawzy was able to address & answer with ease & patience to ensure I understood completely in order to make the best decisions. Thank you so much to the customer service team at Adib bank for making this process easy!

The worst customer service I have experienced from all ADIB banks is in this branch. All customer representatives from all ADIB branches are normally very professional and friendly. Today I experienced the worst attitude ever given to the client in the branch. The first counter employee is very disgraceful towards his customers. Such employees ruins the reputation and customer service of the bank among all others. I will try to never come back to this branch. As a premium customer I would never want to experience such attitude from bank representatives. If there is a chance to give zero I’d give.

Fix your opening hours google maps .. It’s Friday .. it says open .. but you are actually closed

The branch is closed. Not sure if its temporary or permanent.On the day (weekday) i visited, even the ATMs cheque deposit feature was not working.

The staff was very bad service mind.They think their self like a government work.There is no service mind at all and even some people don’t know their work.For example, any branch accepted trade license renewal copy, but one of staff said we didn’t do that~^^ Is it not same bank!! Is it ENBD? Am I visit wrong bank?It the end I had to pay delay charge for renewal trade license.I’m sure everybody agree on that ADIB Al Barsha mall branch service is very poor.

Branch was open at around 7pm when I went on 2/3/2021. Went to open an account. There was only one customer ahead of me and the service was quick and professional.

The informations they use to give is very poor...The employers must get improvements

Didn’t like that :1- missing information to activate my kids account where my passport should be available as well as my kids !!2- the person who told me this , requested me to go directly to him if I got my passport ( without ticket) where it was with a good will. But turned badly when I arrived and did what was requested me to do , and told me to sit and take a ticket !!!!! In my opinion, this was unprofessional behavior. Either you do what you told me, or don’t promise anything!! It was annoying from the first place not to have the correct information .

Poor customer service no professionalism at all. Have always bad experience.

Worst bank ever..!!app is not working properly, 10 times you have to do a transaction and it said, sorry we can not proceed you request at the moment please try again. and then all the sudden after 30 failed tries app finally proceed your request. ADIB IT team seriously need to fix these issues, which are unbelievable.

I was very pleasant with the service of Mr. Faisal Al Murisi in Albarsha Branch. After the slow process I experienced with my previous bank in transferring my salary to ADIB, I had a quick and professional response from Mr. Faisal who finished my requirements in a very short time. He provided me with the right information and an easy way out to finish my Auto Finance. Two visits to the branch and I was done with it! He really shows professional manners and care to his customers’ needs and demands. Search for him if you want to have a good customer service. 👍🏼

Very bad branch , the waiting average time 1 hour !!!!!

The ATM took my deposit but did not credit into my bank account. The receptionist then argued with me and was very rude. Very bad experience. I am glad I am closing my account with them.

They should be after me for payments, I am chasing them to get to may settlements done.. and nothing, their call centre is horrible, no one has the right information, they sent me to the branch with wrong requirements and branch staff were very nonchalant, I am there to solve an issue they should be after me for... nothing.. zero! Honestly .. shameful for an official bank running in UAE

Fast & efficient!

Absolutely pathetic customer service. The waiting time at the customer service counter are simply unacceptable. 45min to an hour is like a norm for them and the bank staff doesnt seem bothered at all. Too many staff but too little people actually dealing with the customers. The rest seem to be just roaming around sipping coffee. I fail to understand how this bank is surviving

Hours posted are not correct and its impossible to get accurate hours from the help line, so you just have to show up and find it closed.

More than 2 hours waiting at 7:00pm , staff only show that actually they dont.

Avoid this branch if you can. I visited the branch 4 times because they keep giving me new requirements They only have 1 customer service rep working and he cannot complete a smal process of increasing a credit card limit.In the night shift, there’s no gold section. So they serve both gold and retail customers together. So even if you arrive 1 hour before a gold member. A gold member will be served before you.

Hours not correct very bad 👎

Never since 2012 when I opened the account with this bank I had good experience with them. If your salary is not sky high or if you are not a local you will be served extremely slowly and with a sour face. Never friendly staff, and they make you a favor serving you. And of course, their waiting time in a queue is already so famous. One staff on customer service, 20 people in a queue and he leaves for 15 minutes.40 minutes to order managers cheque, 1,5 hours to get the day after. I was able to solve couple problems only with a help of acquaintances among managers, otherwise there was no way to solve anything.You decided if you want to deal with this bank,

Worst experience

I think it is not this branch issue, its issue with the bank itself. I had waited for near 2 hours and Dubai Mall branch and then they said branch closing time - come tomorrow. So I put a review there and noted that so many had put negative review there for that branch.Today I came at this branch to complete my account closure and am noticing same type of reviews here also. Seems the issue is with work culture rather than this branch or that branch. They move super slow.

I tried to Open a Joint Account in Egypt with my Current Account in UAE. So I went to that Branch more than 3 Months ago and so far the account not open because they dont know what they have done with my application!So I made a Complaint and still nothing happened.I had a call on the same day 7 Jan from a representative from ADIB. I told him about the issue. He asked me what was the name of the staff at the bank you submitted your request so I replied that I don’t remember. So he replied that you cannot remember one name and we have to memorize the 250 customers!When I called the 600 Number twice to report the issue, they asked me same question what is the name of staff in branch. My answer was the same that I don’t remember the name.Why I should remember the name?! That is very strange. On ADIB side you have my name and number so in ADIB Egypt if they have any issue they can send you my details including the Account Number. So you don’t need to remember my name and that was my reply to Ali that you have all my details. You also should have some kind of internal number to follow up with like a reference number for my request.ADIB representative asked me to describe the staff whom I submitted the request in branch so I described him and he said that this is xxx and he will ask him to call me tonight as he is evening shift. No one called. On Thursday I had 4 missed call from a number that could be ADIB but when I call back I am unable to call it as it seems it’s only outgoing calls and no incoming.I had a check with CIB yesterday and they told me the documents required and the Account will be opened same day and the card will come within 5 days.So no need for ADIB Egypt account as this is too much time and waste of time. As mentioned very strange I have to memorize name and describe how people looked like.

Absolute no sense of customer service. For a very small transaction they take more than half and hour and still do not have the correct solution. They seriously need to rethink on how they serve there customers. Employees sitting for customer service are happily chit chatting rather than serving customers. And the best part is they are showcasing that they have been awarded the best Islamic bank for customer service in 2016!!!

The service and staff is an absolute joke! One of the employees of Syrian origin was completely unqualified to do any banking work let alone that they lack basic respect. They are only good enough for chitchat, drinking coffee and smoking cigarettes.

I was given wrong information and had to visit the branch 3 times!

1 star for being open till 10pm which is great for customers.2 stars for friendly staff and service.What is not good is waiting 40 minutes to be served when bank is almost empty. 3 cashier tellers available with only 1 operating, hence being made to wait extra long.

Hopeless is not just a word to say for this branch. Here is an example of my experience... If you ask the help desk at the branch for help they guy and the security person tells ask the Manger we just follow rules.I wouldnt recommend this branch to anyone.Like if this was helpful

Horrible service, total waste of time and very provoking cold employees. They witness customers waiting and other rude cus jump the queue and the staff accepts them. Very annoying branch.

Hopeless bank and hopeless staff who works here such a disappointment .We needed a liability letter, went in the morning after they contacted us that its ready , when we reached we were told that it needs signature of another manger that comes in the afternoon . That means waisting our time . I came back in the afternoon as they advised. Their manager called in sick , so the whole bank and customers experience has to suffer because of that .they said come tomorrow , i told them I’m not leaving before I get it. Again waiting my time . They made some calls and informed me come after 3 hours it will be ready and that another manager will come by to sign it . I came after 3 hours , still no paper signed because Mr manager still didn’t show up and has more important stuffTo do then waisting out valuable time .After waiting there and they made some calls,apparently it was possible that someone could sign it in the branch without need of all this hassle but apparently, this bank deserve all the bad reviews mentioned before .

In order to save time think twice before applying to this bank

Worst service, only one teller is working for VIP and the other one is closed. And I’m waiting for 45 minutes for nothing.

Customer service staff come to work later than opening time, take is easy and run very slow. In addition, an outstanding lack of competence wasting your time. Change branch...or better, change bank

I’m putting one star because the option of ZERO is not there and they very much deserve that ZERO.Very negative experience, the customer service agent didn’t know what He was selling and he was the furthest from being customer service aware and the branch manager left early that day.Imagine when you tell the person that you will go to deal with another bank and he responds that you were free to do what you want!!!

Very long waiting time

Worst bank service ever

Very bad services. Staff very rude not recommended anyone here. And bad management. 👎🏻

Receved Sms for informational updates . Has visited branch for 3 times and always been told they are busy or someone isn’t available. All Stuff with the extremely unhappy faces . Finally pushed to the manager then said I’d prefer to cancel the card . How they think they will attract clients ?!

Few months back I waited for 30 minutes to open salary account, i was ready with all the document and after 30 minutes the officer said system is down 😂😂. ADIB is a good bank but it seems this branch has an issue.

Applied for credit card on 2nd of May. Till today 9th of June didnt get it. Armex contacted with me. I choose the day and time of delivery and then:Dear Customer, your ADIB Bank shipment no is not yet received due to technical issue, kindly Contact ADIB Bank, for assistance please contact +97148706070. aramex.ADIB declining everything blaming on Armex, meanwhile Armex blaming ADIB.Dear Customer, please note that delivery of your Value Plus Covered Card has been delayed. You will receive the card before 10th June 2019. Courier will contact you for card delivery once it is ready. We sincerely apologize for any inconvenience caused and thank you for your understanding.Lol before 10th they said.

I opened an account and had issue with wrong mobile number in the system. Ahmed Ibrahim was very helpful and stayed behind after his shift was over to solve the issue. He even followed up the next day to confirm it was done.

Amazing service by Mr. Rami Ali, very dedicated and helpful person. Opened my savings account in very professional manner in almost no time. Thank you Ali!

Terrible experience in albarsha mall. Faizal the representative was not friendly and made us feel like a burden in issuing a managers cheque.I just moved from enbd to adib and would go back in a heartbeat.they violate key central bank regulations and am unsure how they dont get penalised.They informed that they are unaware when their branch managers would be in his office. That to me is a non commitment and wouldnt want to deposit my money

Always busy and and one staff only on customer service... you have to wait more than 1 hour

Absolutely terrible service and they are not bothered about customers.I see agents on their desks but not calling customers token numbers.If I could, I would have given 0 stars.

The worst bank service I have received in my life I DO NOT recommend this bank to any of you. I have transferred my money from ADIB to emiratesNBD on 29th Nov 2018, until today 6th Dec 2018 I did not receive the money in my bank account, keep calling the bank for several times but the agent keeps telling me that they have transferred the money to EmiratesNBD and they have no problem. I called EmiratesNBD and was informed that they did not receive my money, now the bank is asking me to provide MT103 and was informed that I have to go to the branch to get from them. This is ridiculous that the bank is not taking any responsibilities and blame others for the service.

Poor and unprofessional service, always crowded and takes a long time for them to entertain you. Besides, the customer service staff is extremely laid back and have no sense of urgency or interest in serving you

Worst customer service a bank can provide

The worst ADIB Branch. Taller taking long time 40 min and always no cash money. Dont waste your time and go to another branch.

I’ve been to this branch several times and the staff are helpful, the service quick and efficient, and very little waiting time.

Best customer service .

Worst customer service ever. No meaning for queues cuz people just don’t respect that

The opening time is 10am not 9am.

Very bad stuff and no body want to work

Worst customer service experience.Need to wait hours for your token to call.I waited an hour to register complaint about my lost cheque.

Best services, professional staff

I have been twice to this bank waited a long time without success .staff are very cold taking their time assisting other customers . I see that all the reviews here are same .

Poor customer service.. Ladies sitting in the counter doesnt know how to deal with their customers.. Rather than serving they are insulting their customers.. They thinks only they knows Arabic language.. And adib paying them for these kinda bullsh^^t service.. Pathetic customer service once again from them.. (10th may 2017 around 4 pm)

Worst Customer ServiceToday i went for Some Withdrawal & DepositI informed the teller I want withdraw 32000 & Deposit 31000 Back the she questioned me then why you want to withdraw ?? Why should I explain this things to them its my company things ....then they start to laugh against me its really a insult....This is not the first time ...I just go through all the reviews most of the customers are complained against the customer Service and there is no change or improvement in the customer service still....

ADIB Al Barsha, is the worst experience of my life so far in terms of how they handle their customers.On Saturday, afternoon I went with my wife and 4 yr old son to open a joint account with ADIB at Al Barsha Mall Branch. We were given a token by the security guard and we waited for our turn. When our turn came, the person (Mr Mohammad Al Fardan) who was supposed to assist us started entertaining other customer. It took almost 2 hrs that day with no outcome. At the end ‎we were told that he couldnt update the city, hence, need to be sent to back-office and thereafter will call us to sign and open the joint account. The estimated time given was 10 min to max next day morning. No news till Sunday evening when I went to the bank again and met Mr Ahmed Ibrahim who tried to assist but couldnt. He spoke to Mr Mohammad and he assured to follow up and sort it out next day. Again no news. I visited the bank again Monday evening and met another gentleman Mr Rami who seemed to be doing some sort of favor by listening to my concern. No attitude to help customers. He stated, Im busy and have a lot of work. Today again, I met same person and his unwelcoming attitude continued. Hes not at all suitable at his work place. He stated today that it may take 2-3 days more to solve this issue created by Mr Mohammad. They even dont give you branch managers email when asked. At the end a wrong account was opened and I need to close it. This is because staff there doesnt know what they are doing. All the best!

I have to admit although im about to move to another bank in dubai; this is the best branch for ADIB in this city. The staff are working like a family and they are smily and very fast in their work......

All the previous reviews are 100% correct and accurate!!!

If u want to be sick plz come there ... otherwise go other branches......customer service zero experience. Very bad for name of the bank

Worst customer service, you need to spend an average of 3 hours in every visit, unprofessional.

Not organized, waiting for more than 30 min to be served and the branch almost empty

The star is for opening it till 10pm .Worst service among all Adib branches . Papers get lost more than once , Delay in procedures no follow up , You need to wait for half and hour or hour for ur turn night or morning time and very cold staff .

Of all the branches in ADIB that Ive been through, this branch has been the most accomodating of all 😊! However, ADIB, collection department has the slowest system of all banks in Dubai!

Worst customer relation of bank you will ever see , you cant imagine , first if all half of desks are empty without staff and the attending staff they are attending physically only , they just dun wanna work , i stayed one hour they didn’t call one number then left , despite the fact that its not crowded branch u feel you stay there forever, really was a big mistake to do banking with ADIB

One of the worst customer service experience..... Will move the bank as soon as the car loan is over... pathetic customer service - physically and over the phone....

Respective people who are working there

Fast and friendly

I was waiting 1.5 hour to reach customer service, and to find out that they cannot provide a bank statement, as they do not have system.

Very bad service. They are very slow and always working maximum 2 counters.You need minimum 3-5 visits to finish all you have to.

Asked for checkbook, and it taking so long to print a checkbook, asked for Internet banking, the same, ages.Call center specialists are not helpful at all.Regret that opened a bank account there.

Worst bank and worst branch worst customer service , not listening well to customers requests and wasting time!!!!

Very slow and always big Qs

One of the slowest teller services in UAE. Thank god i dont have account with these peoples

I tried it couple of times.Very slow !

Very slow

Its very helpful

So far so good

Worst customer service

Its really helping .

Teĺlers very slow . Too much waiting

Worst Bank Ever..

Very slow and you wait for ages

Please smile for your customers!

Waiting time is really long! Especially for customer service.

Very slow customer service

Very slow service

Worst Branch Ever!

Disappointment...

Zero for:- lack of customer service, lack of empathy, unwillingness to help, bad attitude and lack of product knowledge.We have been actively trying to solve the same problem since 2016 (5 years). We are the ones chasing the bank to find a solutions but the staff at the branch does not know how to help instead gave us bad advice. The worst consultants are at Deira Collections Department. They are so rude, aggressive and combative. They give clients impossible options or no options at all and they do not follow up. I have their names. They practise bad and to an extent illegal banking practises. We are considering going to court now. Bank with ADIB at your own risk!!!

Worst experience, waited 3 hours two weeks ago to open a bank account, simple account. Had no text or anything to be told it was rejected, coming back I waited another 2 hours

Very bad experience, the customer service guy was so lazy and unprofessional.

Wonderful customer service in Sudanese youth, may God reward him with goodness and help you with a smile and without complaining