This branch has a 1.7 ranking only because negative rankings are not possible. Absolutely no management of tickets and customer service sit idle pushing papers until someone materializes in front of them, serving with no regard to queue or ticket number. The only guy working is one person, Mohamed Bakir at the door pleasantly addressing inquiries. Security guard when asked why the queue was not moving says and I quote How do I know, I just came in. With the EMIRATESNBD logo proudly displayed on his chest. Shameful and deplorable.

More than incompetent. A total waste of time. Waiting in a queue standing outside for almost 1h. Teller now going to have a break. AVOID! Now going to close the account. Worst bank in the UAE. AVOID

Ridiculous!! Unprofessional!! Horrible!!Staff there DO NOT know their jobs - CLEARLY.Staff at Burj Al Arab branch sent my driver to Emirates Mall - Emirates Mall directed him back to Burj Al Arab - and when I asked to speak to someone on the phone to explain, they refuse!INCOMPETENT!! This bank and branch deserve 0 stars!Such a shame for a local bank - appalling and embarrassing.

PUT MORE MACHINES THERE - THE BUSIEST BRANCH IN THE BUSIEST MALL. ITS NOT ROCKET SCIENCE.

Worst bank ever. Even they deserve 0 star. They asked to update my details through email or ATM machine and In both ways didn’t work, and I also visited the branch when I found that they blocked my debit card for the same reason.I did many complains, calls and visits to this branch, they said its not showing on the system that its blocked and they requested to call the call center while in the branch. Yet, nothing was solved and here I am after 5 months with a blocked debit card. Shame on such a bank in Dubai.

The service at this branch is pathetic. The security staff are soo rude.. They literally push u and do not allow to sit even if there is empty place.. The made me visit the branch three times just to collect by credit card. Complete miss management. So at this branch if you go for a query they ask to call customer care as they say they do not have any customer service at the branch. And the security at branch are bias and racist interm of priority. And offcourse it takes 3 hrs to get your token number in the branch. Worst service ever

This is a huge shoutout to Lovepreet Singh!!Lovepreet, the security gentleman managing the ATM queues, made our day flow way easier and smoother than we’d imagined.He was kind enough to share his knowledge in knowing we’d have a max limit of withdrawing AED Xxx from the ATM per day, but we needed more. He also guided us to use the “Cardless Withdrawal” option via ENBD mobile APP, which eventually allowed us to have the full amount withdrew on time needed.Thank you Lovepreet!!

I will never come to this branch Again.unprofessional staff. I visit 5 times just to reset mobile banking password.Guys please change your working environment this is not nuclear science 🤔🤔

I requested a bank statement. They gave me a document which they call bank statement but there was no currency on it and the balance amount was wrong. I explained the issue to them and after a while they understood and gave a me a proper bank statement. And they told me I will not be charged twice. But I am charged twice. The worst bank in UAE.

Worst bank ever !!! I need only 1 paper which is iban on letter head, completely 1 hour they make me wait and after they refuse to give !!!Am closing my account just beacuse this is not the first time theyre at disappointing service....

Your queuing system is ridiculous. This is the worst branch in the entire emirate. You also have 2 able people working on a Saturday, with a +1hr long queue just to print a bank statementYour management should try visit this branch as a customer and see what actual customers have to endure when visiting the institution where their money is being held.

The worst bank service in the world. I am a priority client from over 20 years. My wife account got frozen because they have been sending her document update emails since October and she replies to those emails, however she also tried going to the mall of Emirates branch and they just tell her dont come again just updated by email, till the bank froze her account and then they told her no you should have come. The way they mistreated my wife, instead of updating her documents forcing her to go to a different branch. They even shouted at her causing her nervous breakdown there. I am planning to cancel all my accounts in this bank unless I get a proper apology and my wife gets upgraded to priority as compensation. Its a shame having such a branch working like this!!! Where the hell is the bank manager, dont they know how to perform their duties!!! When I went to the festival city branch where she opened her account I was told she could do it in any branch!! But now its too late cause they froze her account!!

Long waiting que. Unorganized station assigned. I had to simply collect my cheque and i waited for almost 1 hour. Pathetic customer service provided at this Branch. Better go else where.

9 years in Dubai, I have never seen a single store where they ask a pregnant woman to stand and wait for 2 hours! But Iam surprised to see that these complaints are on google for months before my experience and yet a national bank like nbd has still no sense of humanity.

Terrible customer approach people are standing in the bank queuing like beggers outside the food bank!!! Staff is extremely slow, unfriendly this the 1st time in my like I experienced something like this !!! Will be shifting my account to a different bank as this is unreal ! Try to call the phone banking 🤣🤣🤣🤣 its not the branch issue its the organisation issue and customer service approach that need to change !

The worst customer service ever, you can waitn in the queue for 2 hours without solving your issue. Good luck, if you are a customer of Emirates NBD. I truly regret about it

Terrible experience like you can’t imagine is it in UAE really !!! First of all we went to open a bank account so the security meet us in the entrance of course he don’t know that much but we realized that the bank is cutting cost and this guy was multitasking so he asked us some questions of course we do answer then he asked us to wait he switched to employee from the bank and really i feel that his managers told him we don’t wanna work 🙈 first he didn’t even read the paper i give him it was certificate and he doesn’t even have time to get attention to the details he was I believe pakistani guy so he was doing his best to create reasons to don’t work !!!Very bad experience I don’t recommend it by all means other banks are better

Very poor service. guard shutdown clients. he tells me details that are wrong pushing me to just go back home and just come back next time. then I’ll learn that there’s a way to fix my issue on the spot. they dont know how much effort and time given by people to go then they will just send them back?

Rude staff, waited an hour to get a statement then didnt give me the right one. If your considering this bank do your research on how bad their customer service is.

Waiting 60 minutes and counting!! There are four teller counters and only one is manned. I need to be here in person for this transaction. I see other staff doing nothing, how lazy. Horrible customer service. No sense of urgency.

ENBD moe branch is the worse and very inconsiderate customer service branch.I came to fix my online banking, have been told to update my profile. Waited on the que for hours even your pregnant, they dont careNo wonder why other customers are already fighting to them on front desk, they are just chatting

Update- have been trying to get this sorted for over a week now and still waiting in the queue. The floor manager and Transguard security guy are absolutely unhelpful and encouraging customers to leave because it is slow here. Never been to a worse branch anywhere in the world absolutely shocking...I will surely close my account with ENBD. Theyre not worth. It.Horrible experience - 1 hour waiting time is regular feature for them and instead of improving it, they tell you upfront that youd have to wait a long time. Seems like they discourage you from taking a token so they dont have to work. Very disappointing experience.

Incompetent through all levels. A disgrace for any professional organizarion.

Had to wait 1 hour before being called. I was told that to open a foreign currency account a certain permission from head office will be needed. This permission will take 3 days and I will be informed once it arrives.Since then, no information. Extremely poor service, avoid at all costs.

3 hours and 2 visits to to the branch to solve a problem they have created.Sorry for the security guys and the person giving the numbers, as they are trying to help in all this caos, but the people is really upset for the service and the waste of time.

Very slow service , i applied for credit card , it took more than 18 days and its not done yet

Seriously the WORST service ever. Waiting game until forever. 0 star, but I have to give at least 1.

Really helpful floor manager helped me set up my debit card and explained the atm to me viz a viz depositing money. Thank you

More than 1 hour waiting 8 counters with employees and not taking costumers they took 6 costumers in more than 1 hour for 8 counters

Pathetic services, very slow & unprofessional staff. Really don’t understand why ENBD doesn’t fix the branch despite of having good services elsewhere. DO NOT VISIT

Horrible wait time and queuing system

The worst banking experience of my life. Very rude staff , told me to go to another branch after waiting for an hour, unacceptable experience to have at the ‘best bank in the UAE’

The worst customere service ever. Waiting for 1 hour to verify cheque signature, reached rhe counter, was rold that i need to go to another counter. Worst bank in UAE, nothing ever went smooth

Emirates nbd is the worse Bank to deal with. Very pool customer call center and customer service . No wonder they rate only 1* with over than 200 customer review.

I have account with bank for few years and all I have is headache from constant checks. Every 2 months I need to fill up some forms, send them, otherwise my account will be blocked. I complained to customer service and nothing. And Im not some bussiness person doing trades overseas. Stop annoying normal people.

The reason to give it one star, is I cant give it Zero, its a disaster over here, queueing system is not working, waiting for more than 45 minutes and still i didnt get any service, security guy on his own deciding who is next..100% Will not visit this branch again and also need to really think if ENBD cares about thier customers or not..worse experience by far..

Waiting one hour for 3 month bank statement and stuff is not helpful at all and even rude claiming that its ok to be late because other people are waiting not because they are slow

I went in the afternoon to settle my auto loan they told me the system is down come back at 4 pm so I went back at 4 pm they said its still down and they advised me to go to Ibn Battuta branch and after going there they told me you have to come before 2 pm, it is like theres no communications between the branches and they just send people off to avoid arguments. They are not professional

An hour to get my bank profile updated.... let that sink in

Horrible customer service! I asked before I enter waiting in line that I need to request letter of account closure! They gave me a number. I sat down for half an hour or more, then when I reach the desk she tells me you have to come before 3pm early in morning to PLACE the request AND it will take 1 extra day to get my letter!!! Why wasnt I told this before I sat down, waited my turn!! And why does a letter take 1 whole day !! Why i cant reach any agent on the phone in the first place to inquire all this because of this automated agent, what happened go DIAL 0 TO SPEAK TO A REAL PERSON AND LIFE CAN MOVE ON!! Seriously waste of my time and even no empathy or solution for making me wait all this long! As if its my fault and I should have known! Where is the customer service in all this!!! Shame

Very long queues waiting to do anything, I was paying a cheque in on behalf of someone else. Waited 15+ mins to do this, security lady was helpful.Had many previously bad experiences here but not in this branch - however they don’t seem to treat their customers very well at all from oversight whilst queuing

The worst experience ever. I wish there was less than one star to leave here to express my feeling. I was waiting for two hours to get helped. The customer service people are the worst I have ever seen.

I would like to thanks employee (Kylen) for the hard work for customer support and thanks NBD bank for selection of qualified personnel

Waited 1 hour decided not to wait anymore

I have been waiting for my debit card for the past 4 weeks. (the bank says that Aramex has it, Aramex said and showed me proof that they returned it to them).Wondering if I would ever get my card. I cant even set up my online banking without it.Its been 4 weeks of back and fourth with the bank. Nothing resolved yet.Dont chose Emirates NBD.

Very disapointed with EmiratesNBD services, (lots of bad experience since begining of the year): Once their services where down for more than a week because of some core system upgrade, another time my card got deactivated because of some recurent payments considered as potentially frodulent (the bank did not even took the time to call me to verify first), Double Secure Auth: SMS code thake more than 5 minutes to reach my phone, and auth fails...

Ive been banking with ENBD for about 12 years now. They used to be the best bank to deal with, never had any issues with them. The last 3 months alone have made me change my mind. Im genuinely looking forward to closing my account and moving my money, FDs and credit card elsewhere. Good riddance.

The worst branch ever, the que is never respected by their staff. If you do manage to get a token you have to wait for hours till your turn.

If there was less than 1 i would have put it. Extremely slow customer service. Wanted to open new account unfortunately they lost one client. Waited 30 min not even one single ticket called and when i asked how many people and it was 10 . First impression was extremely unsatisfied better go different bank .

So when you go here, it is required to have a 1-hour queue. Do yourself a favor. Dont go here even the earliest time possible. Just dont.

Absolute horrific experience. The waiting time is around 1 hour minimum, while most of the staff are on their phones. Extremely disappointed.

I do not think there is a nicer and more competent branch manager in Emirates NBD than Adnan. Thank you so much for all your help today, I appreciate it very much

I requested 3 bank reference letters for my business on 13th August. Followed up and returned to the bank no luck they would call me. No call returned on the 9th September with a repeat request. Received 1 of the 3 by email. Followed up again with no result for the remaining letters. Returned again with a new request on 22 nd September. Very helpful gentleman was very apologetic and did the submission in front of me. Was called late on 24th September to say they were ready. No need to queue just ask and i can pick them up. Arrived at the bank on the 27th September to be told i had to queue and waited more than 40 minutes to pick up the remaining letters. And this they charge you a small fortune to get! What a pity customer service is so low on their priority as a branch.

Deteriorating service. Disorganized with extensively long waiting time even for premium account holders.

Poor costumer service. Not very helpful at all. Agent was also rude.

Worst bank with customer service.

Very slow service! Been here more than hour just for them to send an email!

Extreme slow service, i aged waiting for my ticket number!

Worlds worst most unhelpful bank

Worst bank ever but soon i and all family will change it 2 hours waiting in branch calls waiting 20 mins customer service poor

They have lost my cheque with a big amount of money on it and noone wants to take responsibility or any action for months already.

The worst bank in the world, dont open account in this bank at all.

Worst customer service ever only this branch.... Staff are so rude... No manners at all...

Not recommended this branch. Specially guy sitting in counter 8 .. “so friendly so respectful and so professional “Almost all stuff doing there own business just walking around talking, laughing, nobody cares about customers who has been waiting there for hours .Anyways today was my last visit .. almost regret that i am Emirates NBD customer . Have a good day 🙂

Yes Bank is less space of sitting counters most of are working slow but even u spend little time and approach Raheela cashier perfect customer oriented employee I wish her good luck keep it up

Worst customer service. One day they are saying one thing and another day another thing. People without adequate knowledge are working there

The worst branch I have ever seen. Unqualified staff who cant help solve the easiest problem with the Online Bank Account. Huge queues and very unfriendly people are working there who dont want to work, because the most popular answer is: I dont know how I can do it, it is not my responsibility. This branch discredits this bank and needs restructuring in my opinion. Everything that could have been bad was bad.

Poorly organized branch, always queues, rude security. Half of the staff should be fired right away

Never try to help

Absolute waste of time with rude and unprofessional people much like the bank itself. Waited 40min only to be told they don’t offer all services at this branch despite the system that generates the coupon number allows you to select the service which makes you wait. And I can guarantee not a single person will bother to reply to this or check up on anything. Perfect representation of the bank itself.

I read the comments about this branch and by accident had to check it by myself. My experience was exact that disgusting as people are saying here! After all these rudeness and unprofessionalism of the stuff and just the bank itself decided to close my account and change the bank. Do not open any account here if you appreciate your time and nerves!

Very bad service. Long waiting time, switch you from one counter to another with wrong information. Went 3 times already to open an account and still didn’t open because I receive different info every time and on top the employees are not useful in explaining accounts. Thinking of switching to another bank.

I dread going here, but its the nearest to my house so Im left with no choice. It is always crowded, which is nobodys fault, but they closed the branch for renovation that took more than 3 months just to reopen a worse layout. Earlier there were many seats in the waiting area, and now it seats only around 4-5 people!! The ATM which was outside has been moved inside which makes the long queue cover the front counters at most times. I dont understand why they renovated if downgrading was the idea. Frankly speaking, people dont care how fancy the bank is. We are there for quick business only. Its a bank...not a spa. So being less fancy and more practical is the key. And as always, the staff are not welcoming or cooperative above an average level. Never a pleasant experience.

The worst experience ever, if i can give less than 1 star i will do itIts just waste of time to be in this branch Emirates NBD was the best bank to deal with but now become the worst

Same complains as all the other reviews...

Terrible customer service, very long time of waiting with no estimation on how long the wait can be. Staff work so slow, chatting and laughing with each other while the counters are empty and a lot of people waiting.By the way i was only here for cash withdrawel and waited 45 mins.No respect for people time.Good luck

Very bad service as expected, I closed my credit card and I will close my account,

I updated my account one week ago and had to wait for 1 hour and after week i have discovered no update on the system not recommended at all

I am very very very disappointed in my bank. Since 2009 I have an account with Emirates NBD. As of late they have disconnected my telephone banking. I have to communicate through Twitter! I am constantly told I will be called and informed of why there are issues and what to do. No one ever calls back. Shocking shocking shocking. I have sent numerous emails and no reply. I have recommended Emirates NBD to so many people not only for accounts but to investors and people seeking mortgages as well. I dont understand what happened to the bank that I respected so much. Very sad.

Very convenient i liked how they stay open till 10 pm that’s really awesome 👏

Terrible customer service: no respect of the wait line from the staff itself. Highly unprofessional and disrespectful. No one knows what they are doing

Iam customer for 1 year and have a good banking experience with Enbd

Its not a bank, its a bakala

Best service

Useless, slow and outright rude people working there, I made a remark that Im there to ask a few questions and would like someone to speak to, they give me a ticket and I wait...for 45minutes with 3 customers in the branch, these lazys should get fired for their slow and inefficient work ethic, and when I ask does it take 45 minutes to ask a question they answered There were people here before you, you have to wait... what kind of answer is that???? Dont suggest going to this branch...or any other from the way they always act...

Worst emirates Nbd customer service, so messed up staff, doesn’t want to do their work. I suggest going to some other outlets to get simple statements.

Very bad service from employees and long waiting queue with no proper response and no help from staff including Prakasha and Furkan. They will point you from one queue to another for every service.

This got to be the worst branch ever, limited seating for a busy branch, unorganised. Not the standard I expect from ENBD. Stay away from this branch if you can.

The worst, slowest, incompetent and useless branch out of all of them. Wasted 30 mins of time because a mouse stop working one of the counters and they didnt have a spare mouse. They were running around like they lost a hard drive. The ticket numbers are all scattered and nobody understands how they go. The staff are like the sloths from the movie Zootopia, moving in slow motion. And the management there do their little favours for the rich folks that pass by and the rest just wait extra. Pathetic and sad.

This Emirates NBD branch in Mall of Emirates is so disappointing and descriminating! I ask the customer service what are the documents i have present when opening a savings accounts, she asked me how much salary I am getting and i have to present my salary certificate!!So ridiculous! I AM NOT GOING TO OWE from your bank! In fact I am gonna suppose to let you keep/use my huge amount of money. You guys are loosing customers with this attitude. I swear i will never think about banking with u at all!

Worst branch ever, waited over an hour after taking a ticket for the que to be told i need to call customer service for linking my debit card to my current account. Before taking a ticket i asked if the branch could help and was told they could.Ill be making a complaint. No wonder your ratings are bad

Extremely uncooperative staff.Only 2 counters are working and almost 20-25 people waiting.Ibn Batutta branch is far better

A Short Info: There is two places in MOE where you can use ATM & CDMs of Emirates NBD. The one oppposite to FAB is always rush, but same time other is not have a rush. Ask customer service of MOE to find both as per your convenience.

It was a good experience visiting this branch. Since its a small facility, it can get crowded in rush hours which it usually does. Location is very close to Carrefour market in the mall. If already ENBD customer you get priority ticket to save time. ATM and cash deposit machines also available. Only 2 banking officers in the branch so if you are there for account opening, be prepared to wait for a while

Highly dissatisfied with assistance provided by MANSI

VERY POOR SERVICE !

I am just disappointed i have to give it one star, it really doesnt deserve any stars, the employee (Sharb) is very unprofessional, rude, arrogant and unhelpful, i am sure he deals with 100s of people, and different attitudes but so do i, so do all of us, that is not an excuse to be a terrible worker.wasted two hours of my time for my ticket to be called out, only for the branch to tell me theyre closing as its late and cannot assist me

Just absolutely useless

Total respect. A friendly and an extremely cooperative staff.

Shockingly poor service and they don’t even care. Waiting times are insanely long. Customer service non existent. If I didn’t have my salary go into this account I would of closed it a long time ago. It’s an embarassement on dubai. For a modern country you show such disdain for your customers. Shocking