The worst customer service possible on the face of the planet. Ive had a banking career for about 15 years, can confidently say the employees here have zero care or training about client care. With poor reviews all over you would think a few employees would be probably be fired for bad service.

Felt very unwelcomed.And the employee attitude is as If the customer is working for them.

Worst DIB branch you can visit.Ladies busy on there phones and most of them consider themselves doing you a favor if they have to do there job.I think management should take actions against this branch or send some secret agents to check what’s going on.Unlike other branches very Bad experience.

A very nice staff

Quite good and convenient service location.

Didnt need to wait too long . Service is good. Waiting period depend on the branch.

Bad experience. I was the only one at the Brach waited for no reasons as all the counter were free. I think they should review the attitude towards customers

Stuff vary helpful

One of the bad customer service that I ever saw in my life.. They treat us in bad manners. Especially media city DIB Bank.. I closed my savings account today, and I asked them to give closed account confirmation later but they said it will take two months.. Dont know why it will take two months to give one letter.. On the spot they closed my account but not ready to give the letter..

Bad customer service. the lady kept talking to herself in angryway becauae of my inquiry and when I asked her what is the issue she said not talking to you.we are not friend dears we are doing business transaction no need for the drama

One of the worst banks Ive dealt with. Had there been a half star review, i would’ve chosen that.They blocked my account while I was abroad and getting through their customer service was a nightmare, and I was stuck without access to my account until i was back in the country. Just a no-no.

Very rubish behavior, poor guidance, a lady on sales counter speakes very badly. Dont visit the branch plz and dont open account in DIB.

Best bank for workers like me

Worst customer support (Call center executive behavior)

Their staff is constantly on the phone while the customer is waiting to be served at the same desk! Horrible and disrespectful. What customer experience standards do you have?

Appalling service across the board - whether it is branch visit or phone banking. Do budget minimum 2 hrs to get anything done by visiting the branch. I have visited their several branches - Al Nahda, Al Qusais, Oud Mehta, Reef Mall, Deira, Internet City, Aweer Automarket for different purposes and they excel consistently in one thing - POOR POOR POOR CUSTOMER SERVICE. Look at this photo taken ...At 11.20 am (when I took this photo) they have just served one customer i.e. nearly in 1 hour. Strongly suggest that if there is an option at all pls give DIB a pass and bank with someone else.

Its really bad customer service this my third time deferent branch but behaviour all the same even today I visit internet city branch so they not accept good afternoonAnd call ask questionEven I wait for longOnly one counter working 3 without work very low serviceSo please sir Abdullah al Hamli try to action for good service

Tellers should start work 0900.. Its 0918 and still waiting

Too much waiting time, works at snails pace.

I was here at 9:00 and its already 9:30 and Im still waiting. The staff are very slow.

Very good Experience ,i have to renew my Emirates Id & passport....it takes only 5mints...soo quick servise....very polite and friendly staff....Thank u DIB.....

Zero customer service...even if you wait 6 months, you will not get anything you requested. Card replacement....no card ever arrived lol. They simply do not have any customer service at all. If you have any issues, your stuck.

Trash customer service and very infuriating rude staff

Knowledge of bank staff is less than school kid, I am surprised how the bank can still have clients..

Horrible service during the week, and even on Saturday only one customer service person that goes on break for one hour and leaves customers waiting. They have a bad rating and they don’t care

Poor service

This bank will stand with you in difficult times

I was there for 1hour and 30 minitues! Just to change my mobile number! There was a lady in counter 12! She was holding a customer for a long time! And then she was talking with a nother worker just laughing and talking to each other! And then she pressed a botton and asked the person who came half and hour after me to come! He told me to go first and i said i want to change my number! She just said no in a rude way! I asked i just wantbto chnage my number at what time should i come back! She was looking at her computer and said that go to another branch! Didn’t even smile! I felt so bad first time in a bank like these! I’ve been to banks in many countries i never had this kind of experience! But the lady in the front counter was the only lady who said sorry sir! You should change all your staff in this branch! Or close this branch! Please give them a proper training to smile atleast and to give a service! Thankyou!

Very poor customer service. No one willing to help the customers.we asked for help but no one came to help us & staffs are soo rude.

Bad bank in all aspects, customer service is bad, loans and cards can cause you an issue as they keep shown in credit limit even you have cleared them.Avoid dealing with this bank.

Nice beautiful location beautiful Bank here

Poor Customer Service ,they keep informing you they are forwarding you to the concerning persons and at the end line cut off .

Terrible branch, terrible bank, terrible service, extremely appaling actually.

Very poor customer service

Very poor customer service do not want new customers to open account making simple reasons and send back stars given by me is more cant even give 1 star

Staff not helpful

Poor customer service

No visitors parking.