Dubai Islamic Bank [in shortcut DIB], this branch located in Burlington Tower in the ground floor, you can do all kind of services here in this branch, and usually it’s not crowded.You can use also the ATM machines for depositing and withdrawing also as well.In general, Dubai Islamic Bank one of the best islamic banks here in Uae.

I went into this branch today to close the account as I no longer needed it and had no intention of using this bank, due to my negative experiences with them. I got to the customer service desk in about 15 minutes from walking in to the bank an hour before closing, and was told to pay the remaining fee to close the account. The lady at the customer service desk directed me to the teller for payment, and I was 3rd in line, but had to wait 30 minutes just to make a 23 dhs payment!!Overall, the staff are really slow and theres no sense of urgency, even though people are giving up their lunch times just to come in and get basic bank services done. I had wasted 45 minutes of my day just to close a bank account!!

The online banking service is low I am sending amount to my friend in same bank dib amount sending completed showing in my account but still 4 days my friend told that amount not come in my account what a bad service for thise I am really very upset for this service no good in future for dib

Worst experience ever!!! Can’t understand why a bank so worse still can exist.

One of the worst bank in UAE. Please do not deal with DIB bank

They dont have Ayaan service here. Queue time is not reasonable because they have four customer service desk, but only one desk is operational !!.I waited for one customer for more than 15 minutes, and then left the branch. The disappointing thing that they dont even care !!

Burlington Tower - Business Bay branch - Very bad service. Customer Service is not accommodating and helpful at all.She processed and stamped my telegraphic transfer form then after more than 20minutes of waiting (since she is on her mobile the entire time), the branch manager said it should be rejected because the branch name I wrote was Sheikh Zayed.I asked them to just return to me the transfer form so I can submit to Sheikh Zayed branch but she refused because she said they stamped it already. Why the hell did she not check first if they can process the transfer or not before receiving and stamping the forms??? I have to redo everything and come back the next day.Still not accommodating at all. If I can give ZERO star, I will.

Very bad service. Simply sitting inside counter looking into mobile without calling any token and display names is quick service. 🤦‍♂️

I would suggest dont go this branch and Ibn Battuta branch also. Customer Service is worst. Why google review not available Zero star.Please dont waste your time to asking your query in Business bay branch.I went for requesting the cheque for 20days. Still this issue is not resolved. The guy who handled my query (his name Azar), he very lazy and dont know how to talk with customer.I am not sure DIB will see my comment. Please take some actions.

The worst customer service ever. And the attitude of the staff is even worse. Better never go to this branch. It looks like they dont want to work at all. Waiting for my customer service turn for 40 minutes. And the token number havent moved yet.

Very bad service , the staff seem lazy and not helpful . The system shows my ticket number but the staff who serve me not in the desk, I have to wait more than 25 mns in the waiting seat. And the most terrible thing I have submitted documents for collection department to change status of my profile in my account so they can active my account and she didn’t do it , I been hanging more than 5 days to get respond from them to fixed. Very very very very bad service. I call costumer service to help me follow up and solve my problem unfortunately no body responds.Not recommended bank to have an account. I would to closed it and move to another bank.

Worst bank service ever had in my life!Zero recommendation....When i was opening the DIB bank account i thought this an one of the most effective bank in dubai.Proving me myself wrong, i had the most irritating incident with this bank.First thing, when i was in hospital trying use my atm card didnt work saying transactions declined. I was so helpless that time to find cash and there was no branch open that time. How dare a bank just stop a transaction without informing their customer. If any issues in the bank account someone has to call the costomer and infrom them . That is basic of customer service. Speacilly when bank dealing with customers money.Then i called call centre and they told me i can go to ANY BRANCH and have to update my passport n visa details in my account .then i went to dubai mall branch and they said you can not do it here.and i had to wait in que and get money manually and the lady issuing money had a big attitude. She only said u can not take money . She doeant even care to explain me why i cant take money . Regardless the service, as a human being human has to be kind to one another and humble when somone come towards you seeking for a help. i spoke with manager there. He said this is the last time that i can withdraw money and should use my atm. And said it needs to be done by a branch which is out of malls. Apparently DIB staff dont really care about their customers . I felt that on the first dayI do not undestand their theory. As a customer any branch is same .Then i went to business bay branch where i got so annoyed . When i was trying to get a coupon the security said i can not update bank account here and should go to al quoz branch . Which makes no sense.!!!!When i said i wanna speak to manager and he let me go to agent and update the details. The lady sitting there on 26th feb around 11am took my passport visa and emirates ID and updated the details and said after 3 hrs i can use my atm. I checked that aftr 4 hrs And AFTER 4DAYS. STILL I CANT USE MY ATM.I can see how irresponsible this bank is and how they waste customers time.Later i went to emirates mall branch.The staff is not helpfull at all . I wonder how they get customers with this attitude. i spoke with manager there and explained my situation. He said this is the last time that i can withdraw money and should use my atm.Then i said i already updated those in businessbay bank and i have done my part. Its bank s fault not do do that simple thing properly .I have no help from anyone. So i called the contact centre today and lodged a complaint. They they someon will get back to me on 3 to 4 working days. And he also mentioned that passport details n KYC form n Emirates ID is updated . Bt Only the expiry date of emirates id is not updated . How can they just b this irresistible. ?Am still waiting here as a poor lady till someone is getting back to me .I cant take my own money whever i want. What if i had an emergency?No one took any initiative or ownership to do this smiple 2mins task for me as bankersI have been wasting my time for one month for this .Such a poor customer service in DIB and shame on such local bank in a well developed country like dubai.

Manager dont know the rulesCame to make my accountant able to withdraw cash (the cost for anyone else to draw cash is 150AED), the first time the employee told me you just write anything with your company head letter and bring. Did that went to another branch and they told no you need to have an exact letter made by DIB. went back to the first one the MANAGER said no there is not such thing you need to bring us normal letter.DIB need to make these available online so they dont waste people time and should teach their managers the DIB rules before they make them managers.Attaching copy of the letter.

Never withdraw from any ATM of Dubai Islamic bank. Their Machine didnt work, and stole 800 AED from my account. Since 2 months, they dont pick up the phone and there is no service to take care of the ATM problems. Never go there, its the worst service ever !!!! I have been to the police, they say call the number of the bank. But no one is picking up.

People Doesn’t want to Work n they don’t need Business also for each transaction it will be charge of 105 AED I suggest not to go with DIB

Bad employees service

Worst customer service.dont go there

Terrible customer care on the phone. I called once and was transferred to another department without letting me finish and no one was answering the phone there. I kept hanging there 5 minutes and deiced to call back and no answer at all.

Terrible customer service no value for customer time.whats point of having a queuing system if you take customers randomly.

No respect to costumer no hospitality

Good

God