One of the worst banks of Dubai .. everyone comes here complains in loud yells and the staff seem fine if not yell back! Wait times are ridiculous for over an hour to hours and the order of the tokens are not fair to the number that waits to be served! Just horrible!

Very bad customer service, especially teller services,always intead of having 2 staff they have only one staff in teller so after taking tocken customer need to wait for hours, its a worst customer service i have ever experience

Branch timing is wrong, I traveled a long way from Academic City to deposit the cash and found out that the branch is only working till 5 PM. That was totally unusual to me. Atleast update the timing here.

I was visiting Dubai Islamic Bank Mirdif City Center Branch day. I collected my ticket and waited in the queue.  I suppose it was a normal work day with above average banking requests. Que was moving slowly. I noticed an elderly couple clearly distressed and impatient. They moved from one desk to another. While I was contemplating on how they would be assisted further to solve their inconvenience as they were quite old, I noticed a pleasant young person, emerging eagerly to resolve their issue. She took them to her small cabin. A few minutes later, the elderly couple emerged smiling and satisfied. Well, when youre awaiting public que systems, these small events take over your brief moments, making you think about common life events. A few minutes on, the same person walked towards me and asked me what matter I was waiting in line for. I had a rather difficult request, as I was seeking statements from one of our old accounts dating back to 2008. Whatsmore, we had closed this account long ago. This person also immediately assisted me and asked us to write a formal email to her with the same request. We did the needful. A few days later our request was promptly addressed. And I would like to commend this person who is Ms. Hana Alsafi (Senior Bank Manager) at DIB Mirdif City Center Branch, Dubai. Bravo Ms. Hana...Keep up the good work..

Too much waiting in queueWaiting more than one hour

This branch customer service staff , very very slow and poor communication. Had to wait nearly 2 hours !!! God should save the customer of this branch !!!!! No one is there to monitor the customers service staff work quality!!! Very bad....

Very Poor communication, poor customer service. There is no order in in the manner in which tickets are given. You can come first and get a ticket last (happened to me).They made me wait for more than an hour only to tell me to go to a different branch for the service I needed. If they knew they dont offer that service then why make me wait that long?I feel robbed of my precious time. If there was a negative rating thats what I would have given.

Such a disappointment, had to wait for an hour at the branch because nothing cant be finalised online. Please do something about the waiting time and respect your customers time.

Online, it shows that the branch is open, but when you reach they are saying we close at 5:30!!! Please update the branches working hours!!!!

The branch manager helped me twice and followed up my requested very well until they were actioned.Shes very professional and so friendlyWell done Dib employing such an amazing people

Long queue and long waiting hours very slow service

Very bad service,the employees need course how to deal with clients, not welcoming and not polite

Very slow service.Many people behind the counters but it seems none are actually working .After 45 minutes of waiting I got sick of waiting and left.Worst bank experience in Dubai ever

Actually very very bad service. You want to continue this branch smoothly please replace the quick service guy because he dont know that work. He is hardIn my life 1st time I put bad commentSorry.

Staff and the way services are provided are not my favourite. For each survive they ask you to take a new token. They said dont smile at all due to so much rush. And this bank is how total rip-off of money. You just always pay for the Hidden charges.

Local people go ahead with teller desk without respecting of token number queue and the teller accept them also .So you can wait there for more than your time expecting

The worst customer service ever.Employees are sitting idle while +20 customers waiting.

Usually crowded and its way too small

Too much waiting time for customers service. Don’t go there between 3-5 pm I was only 2 tokens away and it took me 2 hrs waiting without any tickets got attended. Quick service was good and fast. Need ti improve their system. Not recommended.

Extremely slow, staff smile to each other more then to customers which causes super delay in service, 2 tellers and 1 operates that’s a great use of asset ... terrible service overall thanks god im not their permanent customer

Very bad service ..we have to wait for looooong time for small service..4 offices nut only two works slowly !!

Too much queue. Very weak process.

Not enough places to set , it can takes so long of waitingIn my time there were only two counters of costumer services oONOnly one ATMOn the good way ; this branch is convenient-easy to reach at the shopping mall ,hopefully they enlarge the place a bit to serve-more

Came to enquire about my account, from the security to the clerk i was treated like i came to beg them for money, Dont waste your time here, honestly...especially with the philipina lady wearing abaya, i reeeaally dont know why she shows up to work in the first place if she is so bothered and vexed, stay at home and save yourself and the customers the trouble of meeting you.

Worst customer service I have ever had. Teller service was fine (only did it once), but other than that, everything was awful. They don’t have competitive rates as well which is another negative. But bottom line, the service was so bad it led me to close my account. Please go elsewhere.

Avoid at any cost. Just a total waste of your valuable time and its based on my own experience. Will never visit again !

Long waiting queue. Very slow service. Shortage of staff. I had to wait 45 minutes in vain then I left to another branch. Very slow service here.

Very bad communication...Came from all the way paid taxi bill.Because in online its showing open.once came to mirdif city centreThe customer service agent said, Its closed not open.Why they cheat with the client....

This is my favorite branch . Always helpful staff despite the huge customer load . Many thanks to branch manager today , she helped me with a issue I had with Abu Dhabi traffic and my car mortgage .

Very poor service even they dont know about a y thing how they r working am shocked.they r busy on their mobiles and also busy in eating while duty. Its disgusting

One of the worst banks in Dubai .. I waited for a long time and a lady who came after me was served once she arrived immediately.. and when I told them I came before they said she is VIP because she has more money in her account this is extremely a bad costumer service and I am taking my money out of this bad bank

I did my bank transaction this morning. The customer service representative is friendly and she assisted me in a professional manner.

My experience was flawless, the quick service and warm welcome such as the help I required and get immediate response and actions. I would recommend this brach to everyone.

Very poor service. they are not able to communicate with clients. You Bank. teach your staff to work or move.

Service is very slow carelessness of staff important time dealers.5 counters in the branch only 2 is working

This is the worst customer service ever. I never faced anything worst then this. It is unacceptable I waited 2 hours

Very very bad service

Worst service ever. Everyone is just sitting and no one will attend the customer. Long queue 4 people sitting at the counter but no one will attend the customer. Worst customer service ever.

Very very slow. First time just left. Second time more then 1hour waiting

No problem solving skills in this branch, they will just say procedure procedure

The sales staff indian lady is the best she helped me a lot ,I dont have to wait for long in queue.

The worst branch ever , Very slow unexperienced staff , only two chairs in the waiting area , service is extremly slow , try going there and you will regret .

One of the busiest branches in DubaiIf u want to finish ur deal then it is better to try a near by DIB branches.Long waiting time!

A lazy branch of DIBFor a small thing in customer service you need over 1 hour.

Bad service . My number was the next one and I had to wait for 45 mins !!!!

Good service and no long waiting.

I have tried couple of time to get help from Dib but nobody attend the call.. poor service.

Worst ever ... Such a bad experience i never had with other banks.... Mates... Find some other... Banks...

Fareen here does not know how to work or deal with customers.

Super quick service!

Empty counters.

Worse wen it comes to communication

Lovely shopping mall

When we bank it it was

Helpful teller

Long waiting

Get ready to waitAnd waitAnd waitAnd waitAnd waitAnd waitAnd waitAnd waitAnd waitAnd waitAnd wait

The branch is small. I hope you will move to an office with a larger capacity. I also hope that the digital link of the passport is done instead of bringing the original passport for each transaction, such as updating the mobile number.

Very bad service received today from the staff there they are not professional at all i will not recommend this bank to any of my friends again

I visited the branch during working hours, but the guard did not allow me to enter since a little while it is now 9:30 pm 10-12-2020Under the pretext that the system does not work, but after I stood in the role of the deposit machine, two clients were received inside the branch.I visited the branch during working hours, but the guard did not allow me to enter since a little while now it is 9:30 pmUnder the pretext that the system does not work, but after I stood in the role of the deposit machine, two clients were received inside the branch.

It does not deserve nor star, the bank is very bad and I do not recommend it

Arabic Language((Amendment)) The service is good, in terms of banking procedures, assistance and dealing with auditors. Open until 10 pm and good for urgent procedures or for the purpose of withdrawing large amounts of emergency cases. Difficulty of communication and / or lack of response from the branch was observed.((Modification)) It is good, in terms of banking procedures & customer service. Open until 10:00 pm which is ideal for expedited procedures or for the purpose of withdrawing big cash in case of urgency. Noticed no respond or unreach call of this branch.

The worst customer service experience I had in Dubai, from 5 am to 6 pm and no number came out !!!! The number is like it is and people are increasing !!! It is not possible to neglect him

Very crowded ,. 4 staff to service queues of customers, waiting time is two hours and a text, very small place

A very bad branch, I do not recommend dealing with him. They gave me a number to wait for a new customer. After waiting, they told me that the wrong number and I must get another number and I was served by someone who came after me because of their mistakes and did not like the problem or apologize.Last time I deal with this bank that is fascinated in times of people

The waiting time is too long ... There is no place for women to sit .. The place is crowded

Worst bank, worst deal, slow service, no consideration for people waiting for hours

The staff are diligent but a bank branch in a busy mall and serves a large area with one cashier counter !!!!

A privileged bank and branch provides many services and ergonomics on holidays

The worst experience

The best mall

Too bad and crowded