The online service had became the worst service now ever now. Everytime for small amount they hold it and threaten the account holder for more and more details. Better use money exchanges for transaction, faster and easier compared to doing over bank

I think I have encountered the worst customer care experience in my life over the past few weeks. Emirates NBD, bank whose services I have been using for 4 years, has exceeded all possible expectations on how horrible customer service can be. I have been trying to open new bank account for the past 3 weeks – first I submitted request online on their website and it said that bank representative will contact me. Nothing happened for few days, I tried to do it again, and again no one contacted me. I called their number and submitted request there and Eva said someone will contact me as well, more than a week passed, and no one contacted me still. I submitted another request online, but still silence. I called their number to follow up and Eva said to send an email, which will be answered within 2 business days. I did and of course no one has answered it. So, I called again and tried to speak to an agent, it took me 30 minutes and about 7 call attempts to get through to an agent. Frustrated, I explained the story and she said she doesn’t see any request on their system and since I am current client, I need to visit the branch. I asked why it is mentioned on the website that I can do it online and why after my numerous requests no one called me – answer was she doesn’t know and I have to visit branch if I want to open an account (by the way, I went to the branch before and was told that I need to come back from 10 am to 3 pm (during Ramadan) as agents who can open account are working these hours. So – you need to take time off work if you want to open an account) I was totally frustrated and said that I decided to end my relationship with them and will share my experience on social media. 10 minutes later same agent called me back and said she found my request and will send email to another team who will contact me and will try to help me to open account without me going to the branch….So, what do we have? Total ignorance of several requests submitted through multiple channels over 3 weeks, misleading information on the website, difficulty to get through to an agent over the call, incompetence of customer care and finally – desire to help customer only after review on social media is brought up… Really impressive Emirates NBD!

Very disappointed with the customer service. I am not able to get a proper response when I call the customer care number. You guys dont respond to the emails sent to customer care email id. I had opened a current account on June 14th and still it is not activated. Virtual assistant is of no use. To make it understand I spent so much time and still it didnt get my request.

Please activate Toll free, we have spend half of our lives spending in a tele queue and spent lots of money to just resolve the issue.If ENBD customer service management cares about their customers we need a number with 800 ... like other proper banks.I would have never requested for this toll free number if I didnt have tons of problems with your bank

Please don’t call every now and then to remind is about the payments, I never delayed

Visited twice in the last week. They didn’t keep me waiting so long.

Help those who ever have to rely on Eva the virtual assistant.. who is not of any assistance other than wasting customers time ..

Blocking the account without any warning. Earring money from letting people call on special (AND THE ONLY) number, 1 DHS per minute. NO CUSTOMER SUPPORT AT ALL! Useless automated system which doesnt work. Branches are not related to each other.Never use this bank!

Very bad experience with the sales team attitude, no credibility, and when i canceled my application the staff told me : why you are wasting my time! OMG what type of team they have!!Even 1 star is too much to put.

It actually works rather well as a bank should.Suffering from runaway good moods? Theyll fix that! Each visit is guaranteed to put you back in touch with harsh reality.Suffering from a stolen credit card or fraudulant charges? Theyll help you gain perspective by charging you extra fees for card replacement, protect you from having to see the statements of said stolen card, and if you become too concerned, give you the number to chat with the therapy robot.Simply need to elevate your blood pressure and raise your own alertness? They can help! Large imposing building, spacious waiting area, and plenty of busy tellers. Unfortunately, parking can be an issue here, as there are several rather central government buildings around. Parking is generally more available across the street beside the Land Dept. Building, but... then its a 5 minute walk. This could dampen your whole experience.

EmiratesNBD, one of UAEs leading banking service provided

Worst automated machine ever! You need to revamp EVA!

Superb service 👌 Great ambiance 😘

ENBD Head office and it is spacious.If you want to pay a visit for banking service, you may go.Otherwise you have only to do with online service only

Very bad experience.I used another bank to pay off my credit card. But ENBD wont accept my transfer. The most shocking thing is they didnt warn me. This resulted in me having to pay a fine of 700 dirhams. This is unacceptable, it is a system bug of ENBD, but we are personally responsible for it.This is very unreasonable and must be complained!

Horrible customer serviceHorrible Staff especially their headsHorrible BankAvoid doing any business with them

If I had the option of giving no stars, I would. Its been around a month and I still have not received my debit card. Their website claims that it takes 1-2 days to get it delivered. I am not sure what the delay is in arranging for a delivery in UAE unless they are using pigeons. Please fix your system and train your staff. The customer service does not know how to solve problems. They just know how to create a complaint and apologize which is the most useless thing you can do to someone who is facing issues. At this point, the humans working there are just as bad as their personal assistant EVA, because they are both useless in resolving problems. And despite having all these issues, I get calls on a weekly basis from their sales agents asking me to take their credit card. Seems like this is their only focus instead of solving actual issues. There is zero compassion and empathy for the customers. During a pandemic when everyone is trying to save money, I have been denied access to my salary for a whole month because of their incompetency. As a customer of 2 other banks in the UAE, I can say with 100% certainty that this is the worst banking experience anyone can experience.

2 weeks was waiting for check book and they send me 2 check books, if they want to give You loan they will call You few time a week...

I called them regarding some banking subjects one weekago. They took all my information and called me again to make sure the they have all necessary information. And theyve never called me back, yet!DO NOT rely on the online and phone banking with this bank. Those employees are so irresponsible and untrained Theyre there to ruin NBD bank reputation.I am going to share that with their HR department.

Worst bank ever, worst customer service. Marketed as best bank in Dubai, Really nowhere close.

I have been maintaining an account with this bank since 7 years.I have never made any compaint so far. .But today I have no choice but to write down this in sheer FRUSTRATION with them. In Aug 2020, I deposited several cheques in the Head Office(HO) ATM machines. All got returned to me due to insufficient funds except 3 of them. When I enquired with the bank about the 3 cheques, they told me they have lost them and after several follow ups they asked me to raise a complain on the phone. I did it and all they told me was Your complaint has been registered, here is the reference number: 149962186762 (Sep 8th 2020)I kept following with then at HO and the lady there always told No Update.told to follow up with customer service on phone,One fine day, I was told they found the cheques and to my shock, the cheque didnt even go for clearance and it GOT EXPIRED. WHO is to blame if the cheque is lost? The bank or me??I requested for a bank memo with cheque return memo with reason stating cheque bounce due to insufficient funds. This is so I could make a police complain on the cheque issuer.I got a call back from one gentleman who said they can give this memo as above and told me abruptly NO NEED TO FOLLOW UPTill date I have not got any update, neither is anyone calling me.. When I follow up they tell me it is with legal dept..?If you really care about your customers and want to treat them fairly, please take action.This case is pending since Aug 2020.

My first week and already want to close down my accountBy da way say hi to my friend Eva

Never enter to this bank if you have any other option. They have hopeless staff and service. Unprofessional, rude attitude . I applied for a debit card three weeks through the emirates nbd app and they said they will courier the card within one to two days but still have not received after three weeks. They opened the account and my company transferred the salary to that account (infact I started this account as my company forced to .. company said they can transfer money only to this bank!!) Now my salary is stuck in the account and I am unable withdraw it as I did not get my debit card. So far I did not pay my monthly utility bills and rent r thanks to the emirates NBD. I raised two complaints and reached out to their call center and twitter support team and the keep telling me that it wil be resolved (they are hopless unprofessionals),stil they l did not give me a valid reason for the delay. They are telling me that it is sissued and just needs to be delivered now . Three weeks to send a card! what an excuse. They put me in a precarious stiuation during this pandemic time. This was a good bank in the past and now the staff are unprofessional and the service is very bad. I started this just because of one reason. My company insisted me to open the account here for salary transfer, thats why I was forced to open an account here. Instead of giving proper service, they still try to sell their credit cards to me!

You can’t make an international transfer from a branch. Online doesn’t work either…. Service has gone done the drain… really disappointed

The worst bank ever , they will block your money with no reasonWhen you go to the branch they will say they dont have the solutionAre you serious!!!!!!

Very bad experience!!!Poor service from staff he wants to charge my account for loan repayment which was NOT disbursed fully pure FRAUD !!!!

Worst customer service you can experience with this bank. I have been chasing them for weeks with no certain responses. Below ZERO professionalism

Seriously? I am asking to register my complaint but representative, instead, starts explaining me that I can not complaint regarding quality of the bank service and explains me that this is all my bad.

WORST EXPERIENCE YOU WILL HAVE , EMIRATES NBD MAKES GOOD MONEY KEEPING BOTI EVA AS YOUR ISSUE NEVER GETS SOLVED , ONLY THE TELEPHONE BILLS KEEPS ON GOING UP, THE BANK GETS PAID SINCE CALL CENTER NUMBER STARTS FROM 600 AND THEY DONT NEED ANY CUSTOMER CARE EXECUTIVE SINCE YOU CAN NEVER GET THROUGH THE BOT

Arguably the worst bank in the world who does not even know about banking at all. The people over the counter does not act as a human but keep asking you to make a complaint over the phone so they are useless. Please try and see how much they can help you over the counter other than exchanging money, you will know exactly what I meant. It is totally a joke to leave your money with them.

Worst experience ever this star is just for generosity they havent solved my friends issues for 2 months now and they send you threats on the same issue which she called went to the bank personally with vain.

The worst banking experience I ever had. You can get three different answer from three different customer service representatives and all these three answers would be wrong. The people who issue the cards fill the form with random numbers. The customer then would have to suffer more than 7 days to activate the card and still would not be able to. And the AI (Eva) is a joke.

Worst experience. You are never treated or listened to as a person.Take your business elsewhere.

Im a loyal customer to the bank but....I would rather jump from the top of burj khalifa without a parachute than ever talk to EVA on 600 540000.Please note that most of your customers hold this same opinion very strongly.

With this bank Ive had the worst banking experience in my life. Just stay away from this bank.

Worst bank in UAE.. Branches wont change the named cheque. If we dont have Account there and we got a NBD cheque from someone on our name we are done..We have to travel from branches to branches to get it cleared. No branch will do that for. Only 2-3 branches have the facility for that and that even wont work on Saturday.. Pathetic Service.........Wish to give 0 star..since its not possible giving 1

If you looking for a bank, then... I don’t know, go somewhere else. They are making mistakes by mistakes and never say sorry. If you want to do the international transfer then it is gonna be like a roller coaster of craziness and unbelievable problems you cannot even imagine.

Please, fix your deposit machines. They are just machines and if the do malfunctioning ( And apparently they have been doing) your bank must answerthecostumers!Which is not good...

Not safe place to keep the money!

Worse bank ever!!! No customer service! Saving money on staff...

Thats what I call support! Nobody can be reached by phone and despite promises of a callback within 24 hours, No call for five days. Via social media an answer after seven and a half hours, which no true message. You havent really understood the topic of social media yet!

I have raised a complaint about a cheque which has gone missing from CDM should have been credited maximum by 25th April. I have raised multiple complaints called almost 15 times till date on daily basis. I see no progress. Is your back office really working? I need cheque back. Its not the same NBD we knew.

Best service

Simply disastrous customer service!

This is the head office of the Emirates NBD bank.Very good location because its opposite Dubai municipality main office and opposite etisalat Head quarters and opposite to Dubai Greek.Yes there are lots of parking availableYes taxi available tooYes there are lots of bus routes taking you to nearby this place.Staff are very professional, respectful and hard-working. All what you want and need they will be able to assist with and guide you.This bank has been here for a long time and its one of the best banks in the country.I hope you all have a great time and stay in good health and happy

Customer service?? I have call the hole day for assistance been on hold for over 15min NBD is very fast to call if the need something and can call 7 time a day but don’t ask for customer service back from NBD thy don’t have customer service center it looks like

Struggling with a personal loan for almost 3 month now, zero customer care service and a team looking for your signature only, then no support to solve your issues

Ridiculously unprofessional service. Words cant even describe how unorganized, unsynchronized, and how full of technical errors (errors in phone assistant, error with delivery machines, errors in app, errors in website...) they are. And I assure you the errors are constant while customer service is never never never able to offer a solution even when you gave it to them.

Dear ENBD We have apply for company account 1.5 mounth before and submit all required TONs of documents. still account is not opening and we didnt get even any updates from representetive person, we try to call him but he is not reply, we sent lot of emails but no one is replying... Our company waste lot of time with waiting of account... We are waiting some explanation from your side.!

Please give me option for without stars...26/11/2020 counter no.7 one lady sitting in the counter for what really i dont know...waited 3 hours for one cheque withdrawalreally worst service.pls dont take this star

Wont recommend it to my worst enemies even. They lost my half a million dirham cheque and dont know where it is gone. Contant calling and sending emails .. no response .. just a cutomer care telling me its under enquiry very causally .. that too if i call. Ppl in cutomer care dont know anything. They are just there for standard response. Please read all reviews before opening an account here.

Dear Emirates NBD,I am writing to inform you about the following incident where I unfortunately had my credit card stolen in South Africa. I now am left with a 28 thousand AED debt which I am liable for. I feel unsupported by Emirates NBD and Central Bank. I want to raise awareness for other customers so they don’t end up in the same position as me.After a year fraud dispute with Emirates NBD they have decided investigation is closed and their final decision stands. Communication has been terrible throughout, below is the supporting facts related to the incident:- Credit card stolen ‪20/01/2019‬- Up to 28k spent at various retail stores across South Africa including cash withdrawals- I blocked the card via online banking as soon as I noticed the missing card and fraudulent transactions- I opened up a local police case against the incident- I opened an Emirates NBD dispute- My neighbours provided me with a reference letter stating where I was located during the incidentFurthermore, throughout my daily dispute communication with the bank they had advised a charge back has been initiated which I have recorded evidence of but never received. Obviously I am extremely unsatisfied with this outcome and want the case re opened and further investigated. Unfortunately this is a huge set back and a life changing experience.

It is a shame the in the year 2020 your bank policy states that I need to go to the branch to collect a simple letter, while the other banks have delivered that to me on my email. Even you cannot deliver on my registered address.All the banks are closing their branches and introducing tele-banking and you are asking customers to visit the branches for small issues.No doubt such banks cannot exist in future and people should not be fooled.If my issue is not resolved in a week I will close my account.

I have been making my card payments without checking the detailed monthly statements but recently I was shocked to learn that they have been charging some insurance fee for more than 18 months.When I raised a complaint with the call centre about the hidden charges that I have never subscribed or approved, they apologised but refunded only 6 months. When I insisted to refund the full amount, they said the management has only approved 6 months.Im highly disappointed that the bank is practicing such unethical and illegal charging to the customers and not refunding it despite customer complaints.

Emirates NBD bank head office

Such a nice place, very good service 👬🤝👍

I have been making my card payments without checking the detailed monthly statements but recently I was shocked to learn that they have been charging some insurance fee for more than 18 months.When I raised a complaint with the call centre about the hidden charges that I have never subscribed or approved, they apologised but refunded only 6 months. When I insisted to refund the full amount, they said the management has only approved 6 months.Im highly disappointed that Emirates NBDs management is practicing such unethical and illegal charging to the customers and not refunding it despite customer complaints.

Very poor service 😢😢 couldn’t get proper answer from customer service and branch I made cash deposit through ATM and transaction was not completed due to some technical issue and called call center she said money will go within 24 hour but it was not happen, raise a complaint and they said it will take maximum 15days to short it out.. it was happened 12 oct and I am still waiting for transaction to be complete ... is this fair to hold my money by Bank 15days without valid reasons ? What if bank will not give my money back?lastly this transaction was very urgent for meThanks

There was a fraud reported to the bank and they helped & money is back. Thank you for the support and assistance. You changed the negative experience to a very positive one. Excellent service!

Very bad experience, i had deposited a cheque in the machine still after 20 days not credited in my account. Every time I call we are investigating thinking to switch to other bank

Bad customer service

Nice atmosphere

They make mistake and try to convince you that all what came after caused from the mistake is correct to take from you money that it is not their right 😡

Extremely terrible service!!! I have deposited cheque 5 days back! And I also got the confirmation message from bank as well! And it’s not clear yet!!! When I call customer service team said that there is no cheque deposited into my acc

Hi!i have opened my account about 1 month before but no one cares about it.No one know where is you debit card.when i call to helpline and they will not give you details instead saying call to armex and when you call aremex they will say we dont have any details.whats a joke

I just been again to Abu Baker Al Siddique Rd, Dubai and Mr Sachin was as ever the best person you can ever meet in a bank. Very helpful as always on the top of his work. Very polite very energetic , Always help the customer and go extra mile to help.I just want to say Mr Sachin Pandey is great person he knows how to deal with the customers how to help them and make then happy with the bank. I got all my relatives to register with the same bank as it is the same branch ever.Mr Sachin knows how to guide the customers and solve all their issues smoothly . He is extremely helpful and really NBD bank should be proud to have a banker like him working thereGreat branch, great people working there, very welcoming and professional. I went today to Emirates NBD, Abu Baker Al Siddique Rd to open an account and met Mr Sachin Pandey the Personal Banking Advisor, he was externally professional, very welcoming, pleasant and really helpful. He explained all the bank products and services which are suitable for me.I would diffidently give NBD Abu Baker Branch 5 stars for employing such helpful and pleasant person like Sachin. He diffidently represent the core value of Dubai. This is Dubai which I use to hear about when I was living in the UK; full of good people.

Good service

GUYS BEWARE! THIS IS A FAIR WARNING TO THOSE WHO WOULD WANT TO PURCHASE ANYTHING FROM APPLE STORE – DUBAI MALL USING YOUR EMIRATES NBD CARDS. THEY CHARGED MY DEBIT CARD TWICE FOR A SINGLE PURCHASE, ON SEPARATE OCCASIONS, 2 DAYS APART AND THE UNAUTHORIZED TRANSACTION WAS ALLOWED TO PROCEED WITHOUT MY KNOWLEDGE, WITHOUT MY PRESENCE, WITHOUT THE CARD, WITHOUT ME ENTERING THE PIN CODE AND WITHOUT ANY SMS NOTIFICATION AFTER THE QUESTIONABLE TRANSACTION.

We went twice to two different branches to ACTIVATE the account and have the salary transferred to your bank but every time we go they have an excuse to sayThe last time in Deira City Centre branch they said we have to be before 2 pmToday we went to Danata branch and they said the officer who will approve the activation is out for a meetingWhat kind of branch is that? If someone is on a meeting or vacation, people will have to stop their work and business until he comes back???We are working and we dont have time to go multiple times to active the account.We would rather close the account instead and open an account in ADCB who offers a very convenient service through mobile application.Very disappointing and waste of time with EMIRATES NBD

Guys , saturday is NON-working day , Ive went there myself and waisted my day based on wrong info ..Working days from SUN ~THU.Friday and saturday are OFF.

Located in one of the 1st areas in Dubai, called Deira. This are where the Gold and Pearl traid took place, and even now.

Terrible service. I have never seen a more arrogant customer service desk. Spoke very rudely to me for complaining after I waited one hour to speak to a relationship manager for opening an account. Customer service desk is surprised I had the audacity to go and raise my concerns there. Maybe they should change their name if that is how they want to treat people.

Please dont take credit card from this bank. They are tied up with a good for nothing ADNIC for credit shield insurance. ADNIC is good for nothing company and dont know why Emirates NBD is tied up with them.I lost my job and as per credit shield policy I was supposed to get the credit card insurance claim. However this unorganized unethical people of ADNIC disapprove it saying I need to be on same Employer visa even after Termination. Stupid people working with stupid rules at ADNIC.Public are cautioned not to take credit card from Emirates NBD.

Dear management,You should improve the Eva. And should provide the button for discuss with costumer care executives.At present we Eva is not helping to solve my issues, and not taking to the right way.

You have horrible customer supportEVA is not fully ready to work with people so dont force us to use herthere was one time were i waited for 25 min then the line got disconnected (complete waste of time)I called the call center to get some help but they told me that i have to go to the main branch in Dubai while i live in Abu DhabiI tried to call the branch but the land line redirects me to the call centeryour online chat is cant be worseyou really should do something about this

TAKE IT AS ADVICE this is the worst bank in UAE. Ya it looks big and there are a lot of branches. But still customer service are very rude and they do not know what to do

Earlier this afternoon, I visited the Association for Talent Developments (ATD) Middle East Conference, at the Ritz-Carlton, DIFC, where I attended a leadership session by one of your staff members, Mr. Hassan Amin, who spoke about the various talent development initiatives by the Emirates NBD Academy. His consistent focus on empathy in corporate leadership and the significance of a talent development manager establishing a meaningful connection with employees, irrespective of their designation and making a genuine effort to focus on their individual strengths and overcome weaknesses, is in contrast to how conventional management training modules prescribe talent development tutelage and was an exceptionally inspiring talk! This is an often overlooked aspect when moulding future leaders today, even in Fortune 500 corporations, where a majority of the courses are customized and theory-centric. As much an eye-opener for the audience, as it was for me, as you could make out from the roaring applause at the end of the session! The second aspect of your programmes that I was greatly impressed with, is that you impose a penalty on course attendees who have committed to complete a particular course in a specified interval and then intentionally avoid doing so. This shows that you are serious about what you do. I had read on your corporate website that you work in close alignment with the UAE governments development strategies and this is very much inline with our pre-eminent Leaderships message, which continually emphasizes on aiming for excellence, in all that we do. Kudos on living up to your commitments and ensuring that employees are serious about professional development and do not just attend courses for the sake of garnering qualifications. This sets you apart as an effective talent development organization in todays corporate world, where the attention (and often catchy LinkedIn headlines!) are geared more towards disruption, rather than empathetic leadership management, which at the end of the day is the most important HR skill. It clearly highlights your focus on putting the Human back in Human Resources. Extremely enlightening and brilliantly implemented by Mr. Hassan, whose 30-minute discourse was the highlight of a meticulously organized event!

I hate Eva ... Please bring back proper human customer service

Best bank in middle East. Committed to its customer. Best customer service.

My Father Abdul Qayyum Abdul Haq Saving Account Holder In ENBD since 12th April 1994, had his 127,500 dirhams got transferred online to unknown Accounts without any acknowledgement or any confirmation by him on 30th April 2019 at 3pm within 3mins!!! And bank has no idea about this fraudulent online transfer? Although he has never used online banking in his entire life. We are completely shocked, amazed and disappointed by the low level of security ENBD, how can such a prestigious bank could be so unsecured. I demand that this looting issue should be resolved ASAP, and my father should get his life earning back. We have already reported the matter to Dubai police Cyber crime branch and they have assured us of there prompt assistance and also raised a complain in Enbd jabel ali fze branch near gate no:3 and the bank had informed that they started the interrogation.

The level of incompetence of this bank is unreal - They took the meaning of stupidity and greed to another levelClosing my account as soon as Im done with themnever seen such low level of competence and customer service

Dealing with your bank was one of the worst experiences i have ever dealt with ,where i was delayed for 14 days for a small verification about my job for an auto loan, until an employee called Mrs. Amber shaharaiar has interfered to solve this delay in the most professional way that could be imagined.Thank you again Mrs. Amber for this interference and hope to deal with such an employee again.

Vey bad bank and unsecure my credit card was hacked by 21000 dhs in 5 minutes and they dont even anwer a very simple question as I asked to know whether they got my dispute form or not

EmiratesNBD bank head office building located near to Sheraton hotel and Dubai Chamber of commerce Customer service is ok, most of the time there will be rush and you need to wait for long. Free Parking is not available. ATM and cash/cheque deposit machines are available in the branch. Paid parking available

I wish i can give lower rate to the who;e bank. security level is down to zero and customer service is the worst

You wanna simply loose your phone credit with no help from a leading bank then call Emirates NBD, their IVR provides little help and leave customers totally confused.Why isnt there any live person to assist during calls to customer service..

I would have given a 5* if asked 20 days ago. But after I have requested for a No Liability Certificate, the way I am being treated as a Client is very bad. I opted for Emirates NBD 4 years ago & now I regret it..

As I promised that I will continue to provide follow up on my suspended cards issues so here is the latest.My cards were suspended on march last week Because I am at the end of my job contract.Then I was advised by customer service to deposit cash and block will be removedI requested 3000 limit so they deduced 3800 in eachOne week later they realized it was wrong advice by bank lowest limit on this dnata card can be 8000 so they creditedAsked me to go to bank again sign papers for this request....,Fast forward they deduced 10,000 Aed each total 20,000 and I got several days later a text that issue is resolved.I called customer service just now talk to Mr Cletus d Souza who look at everything and gave me news that cards are still block and limit is 3000 Aed. He told me to call relationship manager Fatima abubakr who always give me one advice only let me call you backThen she never call.Lately I have visited ms hakeema al hamooshi at all wasl and pooja vjas at oud Mehta branch they all keep telling me they are working on it.I used to have a call from Nbd Facebook admin for follow up. They realized the beauty of the matter and stopped following up.I have been advised by my friends to look for wasta for local people which seems to be weird initially because it is private bank and I am getting a card against my deposited money.But I think I take this advise and look for that kind of help. Although it is very disappointing.RegardsRashid nadeem

Worst bank to deal with ! Sales team all about their numbers not the customer satisfaction!!!!

Good for local banking but never do foreign remittances through their online banking as they cause unreasonable delays, sometimes even taking 10 days in the name of holidays.

The worst bank to deal with, I had the worst experience with the customer service, no attitude no helpful actionsCall center agents are even worthThey give u false information and no support to be shownI blocked my card so couldnt get any help from the call canter until I reached the branch who told me to communicate with call center agent, and the loop which never endI strictly dont recommend this bank

Any buddy there. Hello you know you are the worse banking service provider in dubai

Eva assistant sucks ! It’s an woeful answer system that drives your customers absolutely crazy. Can anyone lesson to us NBD? I hate Eva so much, all your customers hate it too. Just kill it..

Liability letter it takes 14days to get it. And some of the call center agent they talk to like you are not a client like stranger. I waited from june 18 till now they called to collect today when im getting it they told me sorry something wrong spelling they cannot give it to me come back tomorrow you will get it in shala.

If NBD opens in Liberia, it will be known that this bank has the worst customer service in Africa.

Used atm machine from car and good parking space as well

The worst banking ever experience in my life, they are really really dangerous indeed, stay away!

We can many ATMs in the place. It also has an ATM which can be used from Car, without getting out.

Incompetent, but what choice do we have in UAE

Waiting long time in customer service and bank employees don’t have much workWrong request issued which caused delay for my request