Looking for a bank for your business account that will close your account for no reason without warning? look no further. here you will find an incompetent compliance department, corrupt staff and incompetent management. a total joke that has probably damaged hundreds if not thousands of small SME businesses and the livelihoods of the people working for them. One can only hope karma rolls around on them soon

When I opened an account and credit card abut 6 years ago, it was a good bank, friendly customer service and employees. But, later get worse and worse. Last Time I went there, I spent 2 hours only waiting for someone call my ticket number. When I went to his room, only in 5 minutes he kicked me out before he listen to my problem.Unfortunately, bad entities didnt read or listen to the critics and didnt try to improve their services.

This bank targets the rich, so others dont bother. Very poor customer service. And certainly not easy closing the account.

Worst bank in the world ...... bad service... bad system..... really not recommended at all

Bad customer service, you have waiting time long to see someone. Only one customer service officer available

Very poor service, the people in the customer service counter are rude and doesnt know the procedures.

Worst bank ever. Never replies for emails. I have a home finance with them and its been more than a year and still got issue I need to solve but No one is replying. THE Worst horrible bank ever!

Such a worst service by some bank officials. Requested for Liability letter, as per officials it will take 7-10 working days. But even after 20 days they didnt issued. Their main moto is not to leave customer. if bank perform best , why customer is leaving. Bank officials are not treating customer well as if its their fathers money. Here after i will never suggest this bank for my employees

Very bad experience. They have closed account without trying to call, sms or noticing as minimum balance was lower 1 month only. And staff who sits in room#8 is not even willing to speak with you. You need to ask everything one by one or he will not even bother to tell what is going on. Terrible bank...

Terrible bank. Probably the worst in the UAE. Customer service is ridiculous, internet banking primitive. And guess what? They block your debit/ credit card abroad in any country you use it.... then you see yourself with no money. Luckily if you call customer service they will attend you. Dont make the error of opening an account here, go for a serious bank.

Very dissapointed in this bank. I have my mortgage here and had a good service 2 years ago. However things have changed. After multiple calls to the CBI helpdesk and with promises the home loan department to call me back I still have not heard anything.I was hoping for a counter offer but never got one. Now i am trying to switch my mortgage to another bank but my liability letter never seems to arrive eventhough i applied over 3 weeks ago for it...

Dear Concern I am one of your credit card customer & also a banker I was taken quick cash loan from credit card on 13/12/2017 for 36 months & you guys affront deducted interest for 36 months & transfers rest amount & instalment started from 26/01/2018. I was paying every month on time but suddenly my instalment plan utomatically without my knowledge changed to outstanding & I start getting finance charges!!!!! How come you guys after taking 36 months interest affront & again charging me finance charges???? I want clarification & I called several time to your customer service for the same but no one is ready to clarify my quires but still no one called me from your side now I am fed up even you guys block my card as well!!! Now I will escalate this issue to CENTRAL BANK OF UAE this is my hard earned money. Please look into the matter every month I am getting charged of AED 350 !!!!My cif number 238194. I hope at list this time You guys will not disappoint me!!

Good service ,very fast n friendly.happy to give 5 star rating

Can someone contact my Number from this brach, it cant be im calling to your call Centre 25 minutes 3 times no one answer???????

When can improve the quality of service?

Waiting time was 4 minutes to speak customer care executives.

Pathetic is the word for their services . A Bank which has no respect for its customers .Dont open you account with this bank.Its very bad.

Extremely bad service its a shame I have an account in cbi Bank statement took 45 minutes, customer service people sitting and not calling customers.

Very limited access to CBI Atms and Branches. Needs to be more reachable specially into the malls and public areas same as the other competitor banks in the local market.

Omg the service thereIts the worst bank i ever dealt with.

Worst service bank ever , It was a mistake that Im open account there !!!Never go to this bank ! They cannot solved simple problem and lye like no one before. Do NOT TRUST FOR THIS PEOPLES !!!

Horrible service, horrible customer care.

Very poor service .... very slow people.

Very bad customer experience

Horrible service, the bank managers never perform the service requested, a very arrogant and unhelpful bank. Avoid them if possible.

The Worst Bank Ever!

Very Friendly people.

Poor customer service. They dont follow your token number especially if you are inquiring only or going to customer service.

NO CUSTOMER CARE AT ALL

Worst bank ever , customer service is zero they dont have the knowledge for their products always giving wrong information and their online banking system is horrible application they still dont have . It was a mistake i transferred my salary to them at that time

Terrible bank

Its ok...

Its Ok

The worst service and the worst deal with this bank