Worst customer service ever. Takes forever so do not visit if you are busy and expecting a quick service. Sitting here for 1 hour and only 1 number progressed and 11 still to go. Horrible, I wonder if Manager even cares about the feedback, if you are busy then increase the staff.

Very poor bank service ever experienced.....If you want to loose your money this is the place...... strongly advising not to deal with this bank or ATM since if in cause they wont assist at all.......

Another BAD experience comes along with dubai islamic bank , nothing surprised.They are still same. Never change. They should feel shame to tell us they are best bank. So long to wait more than an hour even tho ur queue number is next one. They dont care. I saw ladies bank teller only sitting talking using mobile 🤷🏻‍♀️ seems not ready to work there . Do something for this , let customer shut up and go and they will not come ITS NOT LIKE THIS , IT WILL NEVER WORK

Would have rated it 0 if possible.The worst branch and bank possibly. Horrible customer service and rude bankers. The bank just bounces you between the branch and the call centre without any actual work getting done. They’ll repeatedly make mistakes and just apologise for the inconvenience. Don’t expect even the bare minimum here.

I am very much disappointed with one staff in EIB AlTawar branch his name is Ehab Mamdouh ,believe me he is very arrogant and unprofessional person I had ever seen in this entire world he is not attending me and busy with his mobile all the time and when I ask him about it he ask me to get lost , I wonder still he is working with EIB with this attitude

Nice branch but you need to wait for a while after getting the token, anyhow i met to mr.Ahmed he is professional , explained very well, thanks mr.Ahmed nice to meet you...........!

This branch of Emirates islamic is just getting better everyday, so quick, polite and helpful staff. Thank you very much.

They made me wait for as long as i can remember while their personal banker left the seat.i am with my child and with my friend who is on business tour here in UAE, this is how they made an impression to tourist as well as with their loyal customers.They do not know the value of time!!!! WORST BANKING EXPERIENCE IN MY ENTIRE LIFE!!!

It’s surprising to see all these reviews about the bank being one of the slowest bank in customer service, but still they do nothing about it.Their online support is splendid but branch service is a disaster and meant to waste customers time!

They should understand the value of time. Super slow. I visited this branch many times and arrange waiting time is one hours.

It was an excellent experience visiting this branch. Even though the waiting time is a little bit more, their Quick response and friendly services are really appreciated.

Multiple ATM/CDM counters, very convenient.

What is the branch code for Emirates Islamic bank al qusais 2 please I need it

More than 1 hour waiting for a simple bank statement.

Very fast service and nice employees. Especially cash service. 👍👍👍👍👍

Too much waiting time. Very slow staff. Also the receptionist must learn how to wear mask ( not covering her nose).

8th Jan 2020Absolutely pathetic customer advisors. Bank renovated recently but no use..... as a customer We need advisors who keeps very good mindset to resolve customers issues and not to avoid us with lame excuses or wrong information. I had very 2 bad experience in this branch which my issue never solved / provided wrong information but I switched two times other branch and got resolved from al barsha & dubai mall. Those advisors in other branch got very good mind set to understand and go maximum to resolve issues. Management should seriously consider to educate advisors in this branch and stop skipping token deliberately based on issues. I found silent fight among advisors and no smiles or not welcoming customers.No star rating and will avoid this branch to visit again.13th Jan 2020Today my problem resolved at Dubai Mall branch.They clearly understand my concerns and helped me to resolve the issue which Al Qusais branch advisors two times i went with different advisors and informed me that no way to resolve. How pathetic these guys.... Thank You Dubai Mall team for caring customersDelay is common in any branch as the process will take some time

If you dont believe all other reviews about the slow service, come and experience it yourself. Like Im doing now. More than one hour. Still waiting. And the funny thing is that there is no crowd at all. Went to apply for supplementary card, now gonna cancel primary card too. 😏

Absolutely pathetic customer service with incompetent staff giving excuses for your requests every time you visit the branch, in spite of them asking you for the visit. Happened to me thrice with this bank. Would highly recommend to bank anywhere but here.

Worst service ever...nobody knows the exact documentation required to open Minor Account and moreover try to discourage the customer to open Minor account by asking silly questions...when I gave them a feedback that your service is way below standards guy named Zesshan was not even bothered to say sorry and just said ...Ok Sir...never go to this branch or bank again

One of worst branch of emirates islamic..not professional staff, they dont like customer to come there for help.especially tellers

One of worst branch of emirates islamic..not professional staff, they dont like customer to come there for help.especially counter 9 on 11 aug.

VERY SLOW!! waisted alot of time moving from one branch to another to fix my car installments!! NEVER DEALING WITH THEM AGAIN!!!!!!

Very bad service... If u go to teller, u have to wait at least 1 hour.... Customer service is faster than teller...😡👎🏻👎🏻👎🏻

It was an excellent experience visiting this branch..Espcially Mr. Mohammed Shafeeq was super helpful and quick in handling the request, appreciate his professional approach..👌👍👍👏👏

Dear All ,never ever go to this branch , minimum waiting time is 2 hours.

The worst collection department service I have ever been experience in my banking life, the service and the staffs are truly unprofessional, I request the the bank higher officials to look into this matter with high importance, to avoid such bad experiences to any other of your costumers.

No respect for customers waiting in line as you need to know the agent to be served faster....so pissed of with the service..i wish i could give the mamzar branch zero star 😡

If there is 0 star i would have given them this rating as this is what they deserve and less

Extremely Satisfied. Very good customer service. And very helpful staff at Al Twar branch

Very bad experience .as per mention timming is 2 : 30 pm.but when i went there timw was 2 : 15pm..but they are not ready to serve me.as every one telling its ramdan we know its ramdan .ramdan is not telling to cheat our work .

Guaranteed really slow service 🙁

Very poor service for one inquiry we have to wait more then 4 hoursI will not recommend Emirates Islamic bank

Takes Time, There is another branch in AlTwar center, in opposite side of the road, that is better than this one

Very bad service this bank is not helpful at all staff are rude

One of worst branch of emirates islamic..not professional staff,

I am saving your life !!!!!!!Dont deal with this bank !!!!!!!!!Just walk 100 feet and go to AL HILAL Bank . And see the difference between haven and the hell

Very bad specially the auditors team who is checking the signatures, they dont know the difference between the right signature and the irregular if there is ZERO stars ⭐️ I will choose ZERO

Worst bank ... Careless staff and rude ( Luai) ...

-> Once the bank had called me to submit a tax related form which was sent to me by email, it was a hilarious incident that when i went to submit it. The manager had asked me To whom should I give it 😄 😄 😄.-> Customers just sit and rot for their turns to be called. I myself experienced this, I sat for more than 2 hours to get my turn. I had also seen angry customers leaving since they sat for 2 hours or more.-> Unnecessarily deducting money from account, without stating what and why its been deducted.

Poor customer service. Ignored and working very slow. Average waiting time 2 hour and more

Even morning busy hours staff are not available..too much waiting time for account holders..

Good place.fast banking support.

Super slow and it’s not even busy, unprofessional employees, bad supervising.

No sanitizer despite of hundred people touch same thing. Saving money maybe.

I love emirates Islamic cause his the best and one of the banks that never can be removed

Very bad customer support

I am so upset regarding the bad service

Very bad service ! Super slow !

Bank Closed for renovation. ATMS are working....

I have been banking with Emirates islamic Bank for past 8 years. After i changed my Job, Emirates islamic bank process was too slow to recover my end of service from them even after approval was done and confirmation letter was given. It seems that Emirates Islamic bank staff and process are too slow to process any transactions or maybe low on staff and existing staff are overloaded

Very bad behavior tellers😡

Easy access

Very fast transactions

Timing is 8 am to 2 pm

No waiting area for ladies.

Car loan banking

Very good work atmosphere

NICE BUSINESS

Best bank

Good

Bank

Very long waiting time (one hour 10mts to get the service) , may be coz i was there to end my account. If it s for opening an account they used to come my home. 28.Sep.21

اخس فرع اروح له الموظفين بطيئين ف شغلحتى في بطئ بإنجاز المعاملهاسوأ بنك وأسوأ فرع

السلام عليكماسواء فرع في الامارات خدمة العملاء سئ للاسفندمان اني سرت هذا فرع

It is crowded and there is supposed to be an ATM for withdrawals only

Staff are so slow even when they are not busy!There is no counter for general inquiries, and answers to inquiries are different between the employees, the customer service number and the bank’s website as there is no clear answer, there is no place designated for women !!