As not many RAK Branches available in different parts of UAE, so it’s very difficult to be a RAK Bank users to avail services on time.When we call call center, they tell us to visit Branch and check. After traveling long distance and spending 3-4 hours for a single purpose of checking a service, they finally say you’re not eligible. If this could have been advised to us via call center then we will not waste several hours to visit branch. But if we check with other Bank Users, they are eligible for such similar services in their bank with same banking history and criteria. Not happy 😞

It’s helpful

Worst experience. The customer care and banking culture js horrible. Will never deal with Rak bank ever

My name is Ramya , I had credit card with Rak bank , I have paid 300 Aed extra and the bank is refusing to return my money, if we have to pay anything to the bank they will collect it from the airport only ,j had filled all the formalities when asked for ,now they are not returning my cheque the manager in the branch the lady promised me to issue the cheque and did not , is Rakbank depending on my money to run ? Can anyone help me to get my money back please, Im ready to go to the police too ,hope UAE has its justice in place

The staff here was good, especially shahid memon, he guided and helped us in opening personal bank account process and was very supportive and friendly.Though the account opening process is still underway since 20th September 2020, hoping it will open soon as its already been 15days for simple personal account.

Waitied for an hour for my queue very slow super slow

Useless call center! No person to talk to! All machines! Automatically tells you to make a call back request and yet it can not confirm the request!!!

Very poor service and rude staff.

Accessable

Worst Branch and irresponsible Staffs in counters. No respect to the clients. We have to wait for long time even there is no rush. Bad experience always...

Worst and very unprofessional especially counter no. 13 of customer service. That guy is very unprofessional, childish and disrepectful. Im talking to my phone and at the same time his talking to me which I told him to wait for a moment. And that guy is still yapping without respect.Ive waited long time for my loan to be closed. It took almost 1 hour until the bank closes which I told them I need to settle that day which I waited and waited until 3:30pm (bank is already closed) they give me the paperworks for closing my loan.Such an unprofessionalism and disrespectful employees they have!Dont waste your time in this branch. If only I can rate this branch a -5 stars, I will give them that rating without thinking twice.

Disappointing customer service

Worst customer care banking services in UAE! They are not helpful at all and they refuse to assist the customers as initial word like No. 😒😡Uneducated staff, poorest branch manager. Dont know deal with new or existing customers and always busy on phone. Dont understand English and those who understand can not help or guide.Dont know why RAKBANK hired reference not educated employee and they made worst customer service.Request to all user living in Dubai and UAE, Kindly dont use their services as they dont respect all and if you go second time bank they treat you like enemy and showing bad behavior.While hiring these type of employee the (RAK BANK) management are sleeping or they dont want business in future. Very disappointed.Every time Staff answer is only four words, like a child (we cant do any thing). After they will take their mobile and playing it.Finally, I strongly advice you to avoid coming here and stop using their services. Choose any bank in UAE execpt RAKBANK. They are very headstrong and they do their best to disappoint you and making you leave their branch without completing or achieving anything!

All ATM SERVICES AND BANK SERVICES AVAILABLE

Parking is very difficult,bank is ok. But the staff in reception is really not nice,upstairs some staff also not very good attitude. But atm not always crowded

Very helpful staff, had a pleasant experience!

Was asked to take saving plan in order for this brunch to open a company account for me even though i already have house mortgage and personal account with RAK Bank . please can someone explain how is that even possible ?

Awesome services Long live RAK BANK

Atm machine is good but it always too much crowded

Staff is very Good, behavior very friendly and professional. I always use this branch.

Not good service and so slow action. Less employee in the branches

Nice Place To Visit.

Good Bank with many useless customer care staffs.

Worst branch ever..

Very bad services

Fast banking.parking was a problem.

Great service

HThUhy

Nice bank.

Only atm

Muhammad shakir

Slow service

Delay in all transactions I do not recommend

A very, very wonderful bank