This hotel is a dream. Integrated in the historic quarter of Al Seed, perfectly renovated, but 100% authentic. You feel so much drive to keep everything in the historic mood. Absolutely clean and well maintained. Friendly and helpful staff. Everything perfect. The only mistake: We are only one night here. But we will come again.

I loved the design of the hotel, reason I wanted to stay there. When I arrived I was greeted as soon as I stepped out of the cab, helped with my luggage. Then inside, the man working reception was just as friendly and helpful. Everything was great! I also enjoyed the area! Im a walker, and dislike riding in taxis. So location really matters, and it was easy to explore a lot within walking distance. And for a short boat ride, you can cross the river and explore a different side of Dubai. Highly recommend it!

Great experience. Alfred was of great help.Rooms were neat and it has the best traditional vibe!

I would like to recommend Al Seef Heritage Dubai, Curio Collection by Hilton hotel for everyone, who is looking for hotel in Dubai. Hotel location is close to all main Dubai sightseeing places. 20-30 minutes by taxi. Hotel itself is authentic, Arabian and Alladin movie styled and decorated and the same as in pictures. Territory of the hotel is very safe and full of CCTV cameras, cafes, restaurants, souvenir shops, rug shops, craft shops, perfume and jewellry shops, etc. There is also an ATM, a pharmacy, a police office, a money exchange office and a parking lot (if you rent a car). There are a lot of very clean (like in a museum) and air conditioned public toilets, which were very comfortable when nature calls. I also liked that there are signs everywhere, so it helps quickly to find what you need. I need to mention Dubai Creek promenade walk which continues from both sides of the hotel territory and has abra-boat stations, which allows you to travel everywhere by water. Dubai old market, old Fort, Dubai museum are next to hotel in a 10-20 minute walking distance. Hotel staff is very friendly and helpful.

Never experienced such behavior and not to mention Dubai !!!!What do you expect after kicking us out of the lobby ?Kicked out from the hotel lobby as per the duty manager!!! Its hot outside, why cant we wait couple of minutes to get picked up by our guide !!!

Great experience from start to finish and a great change to the standard Dubai hotel room in a tower. The staff were extremely friendly and welcoming, breakfast was excellent and a-la-cart. They even brought a birthday cake and upgraded us to a Creekside view room as a Hilton diamond member. It was like staying in a theme park! Only thing that could have been improved was the AC, it only had one setting and was blowing over the bed.

I loved it!! The rooms Atmosphere traditional style is just AMAZING!! Didn’t like the breakfast too much it was below average for me. I went there on a Monday it was empty but they didn’t offer any upgrades when I asked, one of the issues is that their rooms are very small compared to other average rooms in Dubai.

A superb and unique complex that recreates the lifestyle of the original city of Dubai. Great amenities, friendly and attentive staff. Highly recommended for individuals and families, whether for leisure or for business.

Charm of old Dubai. Seems like something out of an Indiana Jones movie. Just adjacent to the old markets.

A beautiful place to bring your family. If you want to experience the old Emarati life style, this is the place worth to visit.

Hotel was nice. you will feel that you were back to ages. It will make you feel like leaving in 80s.. its good experience to try this place.

Check In took more than 30 mins where we were just waiting at the reception. There was no one to welcome, no one to ask if the guests need water as they have reached to the property in a summer afternoon.We had 4 rooms under our name, all 4 were dimly lit. Even after complaining there was not much of help extended.Air conditioners of all 4 rooms were not very effective.Trying to reach to the reception was one of the biggest issues. Either no body answered there or it was busy.We wanted a bottle of water in the evening and had to wait for almost 2 hours and make numerous phone calls, which even resulted in a stringent complain. Only received water after the last call.Theres no swimming pool in the property, which was a big disappointment.My friends had to change their room thrice!! 1st was hot and the air conditioner did not work at all even after maintenance team confirming that the issue has been fixed. The second room they moved to had a bad smell. Which was weird. Finally the third room was relatively better.The lights in room are dim! Its always better to give ample amount of lighting, if the guests want, they can switch off whichever is not required. But keeping the guests in dimly lit rooms just for the sake of giving them a heritage feel, is not a good idea.Some guest had spilled their coffee and the paper mug in the alley, next to my room. I saw it when we checked in. the spilled coffee, the cup, stirrer were all still lying there the next day when we checked out.The rugs in our room had dust.We were told that we can connect the TV with the laptop through an HDMI cable. We wanted it as we were travelling with an infant whos used to listening to rhymes on youtube. After reaching there, we noticed thats not possible as well.

I liked the place very much. The staff is very nice. They let me stay until 6 oclock without paying extra. The place is beautiful and quiet. There are restaurants and a pharmacy near us.

The atmosphere, designs and room interiors are brilliant. But we were not happy during our stay. Here are the reasons:1. Room was not ready at 3pm when we arrived. They were only able to provide room at 3:30 pm2. Room falsely advertised. 2 options for family room with different photos showing creek and souq view. I was expecting a view but other wise, manager Ahmed told me that family room is just 2 heritage rooms without a view but with a connecting door and we were already upgraded with just windows and nothing to see. If I have known, I should have booked for 2 creek view rooms just like how I wanted. Price are the same. Spoke with Ahmed but he keeps on explaining the hotel’s side and never listened, keeps on talking at the same time.3. We were waiting for our car for already 10 minutes but only after that we were informed that we need to go down and just get the car from the parking ourselves.4. We were asked if we wanted to add breakfast for 40 aed by “Mohammed” who drove the buggy and showed us our hotel room. That night, we went to see the manager Ahmed again he told us that it is 49 aed for the breakfast and he doesn’t know who Mohammed is. Also, Ahmed said that 40 aed breakfast is only offered in Canopy which I don’t know if that is another hotel or what. We told him that it is what have been told to us and we were not making up stories or name. We don’t mind adding a few extra dirhams but the stay was just full of inconvenience and disappointment.Would never come back to this hotel nor recommend this hotel to my friends.

There’s this saying first impression counts.Well, I’ve just ended a phone conversation with a customer service with regards for a stay at this amazing property few moments ago.Utterly disappointed at the customer service.I speak perfect English but the customer service personnel at the other end doesn’t seemed to understand anything I said, kept repeating the same sentence. It appears as if I am the one whom doesn’t understand. I somehow felt insulted when the customer service personnel begin to speak slowly like I am a toddler.

Very nice hotel, gives a good feeling on how Dubai looked in the past. Many thanks to Ahmad from the Front Desk. The breakfast has a very good quality.

Absolute disaster!!After checking in, prepared for our half-board dinner.. to discover its out on the other end of the creek, had to sit on a buggy and the guy was flying so fast, I had to ask him to slow down please, when I asked that.. he responded with sorry I am busy and need to get back! To then reach the Skafos location for dinner, we were told to choose only 2 items on set menu of 3 items. 1 of which was not available and we were only allowed water! Even where we were allowed to sit, was a corner-next to open kitchen and smells horrible of fried food! Disappointed!I asked if I could see drinks menu as I wanted to pay for other options… then we cancelled the dinner and asked for a buggy back to the room. But no one came…. We’ve been sitting waiting 15+ minutes in humid weather waiting! Nothing!I called customer service, to ask for immediate cancellation of the booking and for a refund, and to check out, the lady put me on hold for 15 minutes and then my call was cancelled!Such a shame! Al Seef hotel was amazing before the recent transfer of ownership and now it’s seems customers are no longer valued, nor important to the hotel! We don’t live in Dubai and came for a quick weekend getaway… it’s not been ruined thanks to no dinner (as per booking) and no transportation back to the hotel (humidity outside is 100%) and we’re just sat waiting and No one has come to collect us!!After 30 minutes of waiting… no buggy. No one came, so we’re walking from one end of creek to the other; hungry, tired and frustrated’ ready to look for another place to eat and sleep!—-Update a guy just picked us up, apparently no bell boy, no staff to answer customers or help, onlyOne lady on reception, and he informed us that the restaurant don’t have the orders also for the food, hence why there is no stock!!Absolute disaster!!!Terrible unhappy customer! 😤

Very strange that the guest cant wait for a couple of minutes in the lobby and they get kicked out!!! What a shame !!! Id never recommend this hotel to any of my guests or anybody!!!

I am in the Arabian film! Best location, awesome staff, cute and unique room amenities. Just forget about the real life and can do the journey!

Excellent location to feel in the heart of middle east. Very nice cosy rooms with very comfortable beds. Some with balconies and creek view. Welcoming and efficient staff.

Loved every single bit of this hotel and experience except it did not have a bathtub. Thats the only reason I gave it four stars instead of five. I would definitely stay at this place again it made me feel like I was submerged into the culture.

The experience is nice, the room service staff are very helpful, but can’t say the same about the reception staff though!It took us more than 25 minutes to check in (although I’ve already checked in online!).In various social media channels; the hotel claim to be offering new guests a welcoming drink (Arabic coffee and dates). We were offered none!The original booking I had was without breakfast, but the check in staff didn’t bother to explain anything about food outlets available in the premises!And after handing us our room keys we were not informed how to reach our room (the hotel is spread over 10 disconnected buildings!)I booked a room with creek view. What I got was a room facing a building in front of it covering 75% of the creek and only offer a very narrow angle to view the creek! Room 219 shouldn’t be sold as a room with a creek view! I’d argue this is cheating, but I know this review will change nothing anyway!The TV in the room was stuck on the welcoming screen!Finally; the baby crib I was offered for my 26MO baby had no mattress over the very thin base so it was useless to us and our baby shared the king bed with us!Again; the experience is nice but bit pricey and we were unlucky with the room and the staff OD when we checked in.

The location is brilliant and I really enjoyed being part of the old souq and neighborhood for a week to work and meet friends in Dubai.There were some pretty evident lapses in customer service while I visited. I believe part of this is a struggle for hotels in general to bounce back after Covid-19.One issue was that the restaurant where my included breakfast was served was closed for 4 of 5 days of my stay. This isnt terrible as they offered room service, but more difficult to explain two mornings why they shouldnt add a room service charge to my bill when their restaurant was closed and this was my only option for breakfast. A third morning, my calls for room service transferred me to a sister property and it took four calls to order. The man who delivered breakfast was kind as could be and definitely holding the F&B program together.There is a lack of vegan options on the menu so I opted to dine elsewhere for most of my stay.The rooms were very clean and I have nothing but good things to say about the professionalism and flexibility of the housekeeping staff.Also, it should be noted that I added a 6th night to my 5-night reservation. When my bill was combined, somehow only one of six nights was added to my Hilton Honors account. I wrote several complaints to Hilton over the course of more than a week before they responded - and still they put the onus on me to share the invoices and prove my stays rather than looking in their system.

WONDERFULL STAFF AND MOST DELICIOUS FOOD WHICH I FOUND IN WHOLE DUBAI..STAFF WERE AMAZING CHEF SAI AND SHREYAAND THE WAITRESS RATIKSHA & NAYASHA IS THE BEST AND MR RAWAD IS SUPERMAN OF AL SEEF HERITAGE WHICH I OBSERVEALISHA AND SUMAN WERE BEST IN FRONT DESK WHO TAKES ME TO HEAVEN THROUGHOUT MY STAY

Outstanding stay with a compelling heritage story and architecture to match. I recommend this property to any guest looking to not only enjoy great hospitality, but also connect with the Emirati culture and nearby heritage sites through the design aesthetic and service hallmarks.

Incredibly pleased! Intended to stay for 3 days, before going elsewhere closer to the centre we loved the full service we decided to remain, and compromised with car transportation or train which is still convenient. At times could be busy, but staff would try to accommodate where possible to not keep you waiting long. From house keeping, to staff, to the breakfast and cafe staff...all was grand. Highly recommend this hotel. Hotel Wi-Fi is also good for those needing to work several hours. Honestly cannot fault anything- the staffs efforts have really been appreciated and cant wait to be back in the future.

A beautifully well designed area in Dubai with both old and modern architecture representing the modern and new life in Dubai.

This is undoubtedly the best experience in Dubai. It is so nostalgic being there. A perfect place for old souls. Situated in the heart of old Dubai, reminded me of my own city and makes you realize how closely identical civilizations are. New architecture looks bland and ugly in front of it.Al Seef heritage hotel is a masterpiece of reconstruction of the past. I really appreciate the attention to details . Surprised that tourists from Arab and South Asian countries dont opt for this hotel but I saw I lot of UAE residents of various nationalities staying here. Rooms are beautifully done. Every detail exuberate old charm. Bathroom fittings are amazing. Extremely clean and soothing atmosphere. There are plenty of eateries within 2 kilometers of walking distance to other Hilton properties or the club car can take you around. There own breakfast in Saba is rather basic but service everywhere is efficient and friendly. Make sure to download Tajj app to know about best rates or follow Tajj Fes for promotions and secure rooms 219, 221, 403 for views upon check in. There are some nice creek view rooms on bayt 2, 4, and 9. Take the 2 Dirhams boat rides to the other side of the canal for another old part of Dubai, Deira. Unfortunately the souk and hotel look deserted due to Covid times. This place was buzzing with tourists before 2019. Which also sort of make it a great getaway from modern life.

Today a new manager joined the hotel. He didnt allow us as tourist to stand inside in the hotel lobby. I dont recommend this hotel. They dont know how to deal with tourists.The duty manager name is Mohamed Hassan. This is very bad service from the hotel.

The place is really aesthetically nice. The staff are very much helpful and nice. However we think that you should hire more staff. From reception to housekeeping to the cafeteria. This will just lessen complaints and delays. Otherwise its all good.

The service was extremely poor with no valet parking people on the counter. The AC in the restaurant was not working and food was just average. Came here thinking that it would be authentic Arabic cuisine but seem like the Chef was really a poor one. It was at Sabaa Cafe. The services can be improved and taste of the food as well.

Very nice hotel, made in historical design, located in the Al Seef district. There is no pool or gym on location, but its offered in another location close by.

Thank you to the front desk staff! From rides around Al Seef to different restaurants/bars to a change room request. You were all fantastic!

Stunning hotel. Super beautiful design wise and view wise. Really impressive and worth staying. We felt we weren’t in modern dubai as the place completely transfer you to old Arabia which is breath taking. The souks around it are really value for money and not a tourist trap like the old soul which is near by. Completely loved my stay and will for sure come back and with family as well. Thank you Hilton

Every thing about the hotel is just greatI would stay there next time I come to UAE

Great experience, old style 😍 ,clean, friendly staff, welcomed by dates and cold drink, good price

Nice area, nice hotel, nice atmosphere, I really enjoyed the area and the building quality.However Phoned to arrange a birthday cake as it was a birthday stay-cation. However even though phoned 3 times to confirm the cake. We checked in and still no cake in our room. Had to remind them in person for them to check and confirm again and then wait an additional hour for it. BUT it was a very good dessert though so appreciate that.Housekeeping at the hotel is non-existent, the hotel block above the Starbucks wasnt cleaned their was trash all over the communal area.I phoned for batteries as the tv remote wasnt working. I waited an hour after they confirmed someone is coming for me to phone again only then to be asked what was wrong again, then transferred to 3 different departments before they said someone will come bring me batteries. I then waited an additional hour. Only for the batteries not to work on the remote.In the morning - I phoned housekeeping again to ask for tooth paste to be bought to my room. I was still waiting at the time of checkout for them to deliver it. Just say if there is no house keeping at all! Service is shocking!When Checked in even - the Valet was not there and I had to wait for them for 30 minutes. Even the reception kept repeating that the Valet is here and on their way but they didnt know where they were.AND THE BREAKFAST read the Zomato review of the bad service found there.

It was nice experience and Its reminding some my old memories. I enjoyed. very high level hospitality and very friendly staff. thanks lots guys. see you again

Amazing experience, the design and finishing are almost as real old heritage village. The content of the room and toilet almost mimicking the old life style but in 5 stars hotel experience.

The stay at Al Seef Heritage Hotel, Hilton was moderate. Firstly, the location next to the creek was absolutely stunning and the souk like stores nearby definitely adds to the traditional experience with reasonable prices. It’s a perfect place to go for a stroll at night. The hotel has done a wonderful job of combining “heritage” with hospitality.The service at the front desk was swift and efficient with the additional benefit of getting a late checkout at 4pm. However, once checked in we were not offered a ride to our room, instead providing us with a café as a way to navigate around the massive area so we ended up taking 20 mins asking for directions to the nearby security guards after which we finally found our room.The rooms are unique and beautiful, decorated with lamps, historical wooden doors, radios and switches; it truly immerses you into the way living in the olden days. Both rooms had spectacular views of the souk which was great. Even though it was a heritage hotel, the standard amenities were included such as, water bottles, T.V, and a coffee machine.It is important to state that during our stay we did have several problems that were bothersome to say the least. Starting off, in the bathroom it was an open shower, which meant that water had leaked out into the bathroom which became exasperating. Moreover, we were only provided 1 set of toiletries (body wash, shampoo, and conditioner) in a room occupied for 2 people, so we had to request for an extra set as one set was insufficient. Furthermore, the fan in the room had made an intolerable screeching noise every time it was turned on and running, although we didn’t use the fan, it’s a point that cannot be avoided.Adding on, the hotel unfortunately is severely understaffed and it was visible some staff was undertrained or lacked experience. For future guest it is important to note that there is no pool and gym in this hotel, instead you have to use the facilities of the Canopy Hilton nearby.Last but not least, the breakfast was mediocre as the scrambled eggs ordered was poorly seasoned and cooked, with a side of 2 toast breads (out of which 1 was slightly burned). On the other hand, the waffles and French toast were very well presented and tasted delicious. The breakfast is à la carte not the standard buffet.Overall, the hotel is a perfect stay when visiting the Seef area, as the rooms are wonderful and the location is great. My only recommendation to guests is to avoid choosing the breakfast package.

Looks like really old but the rooms are well equipped - the balcony is too tiny to sit on, the air condition really loud and you can’t change the speed - on or off - check in / out waiting time is very long min 30 you are waiting outside in the sun - breakfast is very very slow at least you wait 30 min to get served.I wouldn’t come here again but better take a hotel nearby and explore the region with long walks.

This is truly the best place in Dubai to travel back in time. Even the hotel being open since 2018 with all modern amenities, the whole look and feel is like a century ago. On top of that, it is more a resort than a hotel, with tons of shops and restaurants and attractions in an ancient village. This place is pure fun for couples and families.The rooms are spacious, clean, and well equipped, and the staff is outstanding friendly and caring. Breakfast is delicious, but there is no need for half or full board, because you have plenty of options right around you.Thank you Martijn, Rawad, Hasan, and Sally for making this stay very special.

It was amazing, and also the service in receprion with Saly she was kind and helpful. thank you so much

Loved the experience in this hotel. What a brilliant property by hilton. Location is great and youll love the vibe of Al seef. staff is courteous and always ready to help. We got a late checkout of 4pm :)

Great place to stay in. Staffs are accomodating and room is clean. Breakfast has a long window time.

The vibe of this hotel is fabulous; unparalleled architecture and interior design; reasonable price; good location with close proximity to the river; diplomatic facilities around, thus security measures are well-placed.

I did not enjoy the breakfast. Poor staff was alone. It has been like this for months now. Dont understand why management only allocates 1 Personal during breakfast.

Lovely experience, great service, awesome hotel. Would highly recommend and will definitely stay again.From the very start the customer service was just faultless. Greetings from everyone, all staff were super nice and helpful.Everyone wants to help and service with a smile. Even the little touches mean a lot. Once in the room a little post card gets dropped at your room with some dates, with a message from the team wishing you a fantastic stay. And that it was.This hotel was such a wonderful place to visit, have left wanting to re-model a bathroom to the same specs. The shower was amazing as if standing underneath a waterful.It truly was an unforgettable experience and we would like to thank all the staff who helped to make it one for us.

Wow fantastic, beautiful Heritage place😍

The view is amazing .. yet the service is at its worse, although that we have booked through booking.com we weren’t delivered what we have booked... the rooms were completely different than what we paid for and when we complained, the phone operators weren’t cooperating the room service weren’t cooperating too. No one was cooperating. That was a complete rip off. We regret coming to this hotel.

It was the worst stay i ever had in my life in dubai i visited almost all the 5 stars hotel i never have issues like this hotel no workers no one answer the phone and they promise to extend my visit and when i came to extend they told me i need to leave , in room dining i called them at 12 they said we will call back they called me at 1:50. Thank you for the worst stay ever.

Theres just a little problem upon check in, my reservation wasnt found at first, but during the stay everything was perfect and highly reccommended.

My stay at al seef heritage hotel was excellent.From the time of check in till check out, everything was perfect!The location is great and the theme of the hotel is beautiful. The cleanliness standards were great. I would recommend this hotel for great stay.The hospitality, service and value of money is five star. ⭐️ ⭐️⭐️⭐️⭐️

Great hotel in a traditional style. Whilst it is a fairly recently built hotel, it really feels like you are living in a very traditional house. Every detail is combining this old look with modern convenience.

Beautifully maintained the heritage ... muesume , camel ,sheep ... old dubai wall .. .. prayer from all the mosques.. toghtr its 6.31 pm a beautiful awesome

We stayed there for 10 days, the whole staff were all great, the girls at the restaurent were very friendly and helpful, mr. Mohammad Hasan was helpful and made our stay be a great one.The hotel was very clean, and the design is really amazing.Id choose this hotel when i come back to Dubai, totally recommended!

The hotel is unique ..takes you some years back to the traditional history with beautiful touches ,, The location is excellent .. just opposite the Khor Dubai ( Dubai Creek ) and old city .. the view is wonderful , the surrounding area is very calm . rooms are very clean with comfortable beds .The Staff are super polite and very helpful , they do their best to satisfy the guests and deliver the outstanding hospitality to reflect Hilton standard . the food is very delicious and has a lot of variety.

Great experience. Tasty breakfast menu. The staff is very helpful. Friendly atmosphere.Great place for staycation. Special shout-out to Remco - GM, Ahmed & Mohammed at the Reception and Guna & Team from Housekeeping for accommodating us and all our needs. The singing Restaurant Manager is amazing, gave me a post birthday celebration during our breakfast.Surely I will keep coming back!

If you would like to experience the old arab living with a modern touch. I would recommend this hotel.The staff is really friendly and helpful. The place secured, sanitized and clean. The bed is also comfy 😴.Their restaurant for the breakfast is so good and tasty .

Boring with modern hotels in Dubai? Come and stay at Al Seef Heritage Hotel Dubai

A warm and friendly welcome from the staff from check in to check out .. An excellent customer service .. Very persionalized and at the same time professional.. They surprised us with a beautiful cake since they knew it was my husbands birthday.Clean hotel ...the room was amazing all the amenities were provided ..so I thank all the staff ( Morning shift and evening one )Def I recommend this hotel if you want to enjoy the tranquility and have a good time

Al Seef is a bustling destination, spread over 1.8km, and rooted in Dubai’s culture and heritage, with a charming atmosphere that resonates throughout its distinct heritage and contemporary areas.

We need more hotels like Al SEEF Heritage Hotel.Takes you to another era, the service is superb and is a walking distance from Dubai’s historical district.Beautiful

This is located in the historical area near to the creek which you can have an amazing tour around

Place is nice but there is nothing much you can do inside the hotel except for sleeping. The reception area and the guest rooms are in the different building. Staff were nice except for that one unwelcoming lady. 😊

Nice hotel for tourist to visit and stay, authentic theme for the room and the whole area.But the noisy and the music never stop and maintenance been conducted between 1am to 4am.Al Fehaidi boat station make our visit to old Souk easier, I recommend it in winter.

Love the place. Dont think I would get bored

It was a luxury hotel and nice hotel to stay

The best in its class👍👌

The hotel is amazing. Omg the rooms were carefully decorated and designed. You can step out of your room to an amazing experience. The old markets and streets. However, we had such trouble to check in, we were asked to wait for two hours. There were veeeeery loud music just below our room, it lasted from morning till 11 evening. There were no hot water in the bathroom, and there were leaking everywhere. I had to wake up 6 in the morning because some workers decided to chat just below my window. I wish they can take care of these things because I’m definitely coming back again

TLDR:Had to speak with 3 ppl to get answer if luxury dinner boat cruise outside Canopy is operating and can they help reserve a spot. Was promised a callback which never occurred. No answer and gave up.Wine glasses never brought to room due to “miscommunication” among employees.Was never given intro to hotel ie breakfast, layout, amenities at sister hotel. Went to sister hotel gym, and found out I was supposed to bring water from my hotel which was never communicated to me. Had to argue with the sister hotel to get water because they refused to provide.Safe couldn’t be fixed so we switched rooms. Shower persistently swung from scalding to freezing with about a 10 second window of suitable temperature every 40 seconds.Was reissued keys for late checkout which didn’t work so got locked out and had to wait for help.When you want to speak to your hotel desk: The only operator is located at sister property, and when they don’t answer — which is often — you have to walk up to 20 mins RT to the reception desk of your hotel depending on which of the 10 buildings you’re in.We had neighboring guests having a very loud get-together with clapping, banging and kids screaming with excitement until 1am. I called operator to have security help with the noise, but nothing came of it. Called again and asked about 30 mins later, nothing came of it. Then called back 12 times before the operator answered, and finally security came after an hour of requesting.Took the front desk clerk about 30 mins to check us in for no apparent reason, horribly slow process.More details:No way to reach hotel front desk directly via phone, the operator directs to the sister hotel. So every phone call is a 10 minute ordeal at least – or you will get disconnected or hung up on. The first room we checked into with a Creekside view was misleading, the view was minimal at best. Also the lightbulb in the shower didn’t work we had to call engineer to come and fix it. The safe in the room was inoperable - we call and have an engineer come to look at it. He comes by and tells us it’s going to be awhile so if we want to leave the room – so 20 minutes later we get back, they say it’s not working so more security and engineers come work on it for more than two hours tell us they still need to replace the batteries and it might be best if we move to another room. We get moved to another building and this room is freezing cold turning off the air conditioning does not help matters. The shower water pressure is strong however temperature swinging wildly you get one minute of comfortable warmth and then the pressure weakens and water turns scalding hot. The cycle continues literally every minute. Also the water by default comes out of the adjustable showerhead not the overhead one and the pressure disconnects the showerhead handle from the pipe which means the water sprays out all over on you or on the floor because the handle cannot stay connected to the pipe. Room floors are dirty/dusty make bare feet dirty. The first room did not have bathrooms or an ice bucket but the second room did. horrible slow check-in experience which took 25 minutes overall. Please add more staff to the front desk when you see there is a line of three different parties waiting to check in. One front desk assistant was indifferent to our presence and unhelpful. Extremely loud and inconsiderate guests in the room next to us one night kept us up until 2:00am and it required 3 calls to security of the course of an hour, to get someone to actually come to the building and confront the room with the loud guests.

Beautiful hotel. A great place to come home to after a long day out sightseeing. Does not feel like a hotel.

Cute rooms. We had an incident the 1st night. They werent prepared to have us it seems. But they fixed it right away with very night hand written notes

One of the best hotels I have ever tried. The design is more than beautiful. It looks more like 5 star hotels than 4. They allowed to do early check in. In 9 in the morning I already had my room and I could do a great rest after a long trip. I really love in room dining. Try the heritage basket. You will not find in Dubai such a tasteful food in the price they do it. Service cant be better. Love everything about this hotel

Love the place, breakfast is amazing and the staff are excellect. will definitely come back in this place.highly recommended

DONT WASTE YOUR MONEYAn update. Dispite the hotel responding to my previous review and promising that I would be contacted, as they did twice whilst staying there, NOBODY HAS CONTACTED ME. SAVE 1000 DIRHAMS AND GAVE BREAKFAST ELSEWHERE

I can’t forget this hotel ! Thanks to the baggage man he was so polite 🖤👍🏽 thanksThe design was sooo beautiful 🤩

The hotel is very picturesque yet with modern fittings, in a beautiful area. Our room was very spacious and quiet. The swimming pool was easily reachable by free carts from the room or the main reception; it’s not a pool for swimming but it’s very elegant and relaxing for a drink and a good book. Great ambient music. The whole staff has been great from day one to the late check out. Definitely recommended!!!

The right place to living in the beautiful past and with the presence and application of precautionary measures to address the pandemicdeserves another visit

Hotel and place was very nice, employees who worked in the hotel very bad and service was not professionally. I really shocked to see the Hiltons hotels service reached to this bad level.From customer service experience point I will except for the Hiltons Group Hotel to be like that. Hilton Hotels has with a long name.

My wife and I had such a lovely time at this hotel. The staff was extremely kind and helpful and Natia was amazing. She wrote us a very lovely note that meant a lot to my wife and I on our last days together. Highly recommended!

Great experienceThe staff are very helpful and friendlyBeautifully designed and decorated hotel

I love the whole concept- the arabic design from ceiling, to furniture, to bathroom and artworks. The room is clean, comfy beds, and they have nespresso too! My friends and I enjoyed our stay and will definitely plan to go back!

Very good experience along with old city

I like this hotel but only for the months from November to Marchthe rooms are in separate buildings and you need to walk outside once you get off the elevatorfrom April to October the heat in Dubai can be dreadful and this would be a horrible hotel to stay inreally a loser design for the UAE climate IMO which is too bad because I thought the service was good and I like the room interiors

Great hotel with nice staff

I wish I could give even 2 more stars for this hotel. This property is so OMG perfect and stunning, especially considering how low the rates are. Only regret is that I didnt stay here longer.As a hilton diamond member, I was immediately greeted by the front office staff Aakriti (she is amazing by the way. Always very kind and smiling ) even before I mentioned my diamond status. That was an experience I never had with any other hilton properties in Dubai. She helped me getting an amazing room with great view. Really appreciate thatAll the staff were really friendly, efficient and helpful during my stay. Food was excellent and special at the breakfast. It was a la carte instead of normal buffet. A plus in my opinion. Rawad the restaurant manager was really welcoming too.The hotel room itself was so well designed and I received a hand written note with welcoming sweets. So heart warming moment.The hotel itself is so instagram perfect. I took so many nice photos. Overall so happy with my experience with this hotel from the service to the amenities. Feel like it s more five star than 4 star. Cant wait to come back one day.

Best hotel I have ever been to.This hotel is a magnificent engineering creation, holding up the rulers vision for dubai, Details incorporated into these rooms and atmosphere is more than anyone could wish for. Traditional architecture and style is extra ordinary. They have perfected the art of rejuvination. I have been to this place multiple times yet it wonders me everytime. Room does comes with a nice wooden smell which originates from authentic wood furnitures. This is going to be a future global attraction. Shout out to meraas the creators.

Good place really heritage places

I am a big fan of doubletree Hilton especially but with Curio I am disappointed. Though nice rooms and location, the rooms are divided between buildings that have no sound proof windows, service is slow 40 min for our bags to arrive and needed to call to remind them, loud noises from housekeepers cleaning the room beside us ay 11 pm, and by 12 am al Seef had stage setup with hammers and noise. Hilton staff presented an option shifting us to another room, but the night was lost trying to sleep at 3 am! Its my first time rushing checkout and wanting to leave a hotel.

Located in heritage district. One must explore this vicinity

Thank you Hilton and team for the wonderful birthday cake ! It was pleasant surprise ! Special thanks to Natalia and team for the nice card ! Also, to the chef for the yummy cake ! We decide to holiday in UAE as travel was not an option ! Back to back Hilton stays - Last week we were in Double Tree Hilton, Marjan Island, RAK ! 😇 Will be back for more !! Kudos !!

Super get a way. Staff are amazing and always ready to help you. Rooms are amazing and comfortable. Food super. Will definitely be going back. Love this place.

What a beautiful place! The whole setup blends in classic Arabian-style buildings adjacent to Dubai Creek! Marvelous place!!! The rooms are quite spacious too; look and feel in a fancy old-style way! Lovely!!!! Will be definitely back again in the future!!!! Everything around the corner! Breakfast is really good too; offers Arabic cuisine combined with continental & American choices.Hotel is next to the famous Al Fahidi Historical Neighborhood.

So pleased with my selection, the room is decorated in a way you feel so far away from home in a nice way! The location is amazing, you can walk day or night along. The sea and it s beautiful. The little village is very cute. My only bad point is the breakfast, very basic for those who eats continental breakfast, coffee is not good. Anyway worth a good 4/5 for sure.

This hotel really was amazing. It felt like you walked into a different world. It almost felt like you stepped into Agrahbad from Aladdin! They have lots of activities to do around the hotel. And they have an aroma around the whole premises, which makes it smell amazing. Even the soaps given were that smell. They have live music and different shops and water to sit around and chill. Complete with a Starbucks too! Definitely stay here if you want to get the old feeling of Dubai, while still having all basic necessities.

Check In @alseefheritagehoteldubaiDubai17.7.2021

Not recommended and was shocked that the hotel is a part Hilton group.Im a regular Hilton customer but didnt expect it

Nice hotel to stay and the interior design r detailed just to make u feel Emirati local vibe

Very nice area