Friendly, knowledgeable explained well so I could make a decision. Excellent for customers with medical issues

Disappointed with their service and the customer service executives are misguiding the customers.They are not giving any proper response to the complaint.Workshop tooks 7 days (took rent a car with my own expense) to repair my car and still the repairing works are not done properly and again they took another day to fix the remaining issues.Even after the second repair,the car has major issues to rectify which they are not ready to do and the insurance teams are not responding properly.

Very helpful and energetic team who helped me select the best insurance for my vehicles! Very professional.

New customer here.VERY VERY DISSAPOINTED. Waste of money.

Digital Knowledge. It has high quality and good price❤️ and And perfume brands at a good price. And all their products are 100% original

NEVER use this insurance company!!!!!They lost in touch for over 2 months when i requested a surgery and everytime when I call the helpline (20-30 times), they said the doctor (DR Asmaa Haddad) who handle my case is not working today,SHE NOT WORKING FOR 2 MONTHS (then explained she has Covid+, but the whole insurance company has no one else can take over the case from her, even i urge them to get someone else to take over it, but they said they cannot, so once the case is assigned to someone, you need to pray everyday your case handler is staying healthy and alive, otherwise your case will be pause.)Until I filed a complaint to insurance Authority, she turns up from nowhere again, but with all LIES / EXCUSES and never answer the questions directly. YOU KNOW WHAT I AM TALKING ABOUT!BIG Congratulation to your company didnt need to cover my surgery after all your hard working on DRAGGING the case for months until it expired and offered me to renew with over 50,000AED! GOOD STRATEGY! who on earth would renew with you, you WON this!

Very pathetic insurance company. You might die from your ailment while waiting approval. Very slow and sluggish and I am with the impression companies like this should be banned from operation. How can someone be very sick in the hospital for 5 hours still waiting for approval from this useless insurance company after several calls and follow up. Not the first time am experiencing this sort of nonsense but today’s own is extremely horrible.

VERY UNHELPFUL & UNRELIABLE INSURANCE... It takes ages for the approval on your test and medicine (most medicines not approved). So what will happen is, the clinic will let you do the lab test first, then wait for the approval from this Insurane company.. (And it took 5 days for me to know that status) ....IF your not approved then you have to go back to the clinic and pay the full amount of the test theyve done to you.... NOT RECOMMENDABLE!!! THIS INSURANCE IS NOT SUITABLE FOR LOW INCOME EMPLOYEES...They will give you burden instead of helping you.

Hi,This is Vikash ; Recently experienced an amazing example of service & quality delivered by Ms. Bhoomika Shahi..If somebody is looking for motor claims assistance, Call Her in Motor Claims .She is responsible, absolutely professional.This was my first motor claim. I truly admire her for the services she provided.There are very few people who don’t only do their job but genuinely want to help others and go beyond the service level. One of the best customer services I got from her. I hardly give reviews anywhere but first time after seeing her attitude, knowledge and great service I felt at least I should appreciate her on public platform so that other people can also get benefitted and experience good service provided by best NGI employee in case of any motor claims.Regards.

We have been their client over 7years. We used to do MMI of Doctors and we were satisfied with the service of Mr Viswa. He was responsive and professional!Unfortunately after he left, the service that they provide now is really poor. A lady called Maha was asking to pay first before for the Facility addition in MMI which was very weird, no invoice submitted to us at first place and was acting as if we are new client and wouldn’t pay.The urgent requests takes now more than 5-6days, I had to call Ajay many times and push otherwise he will never respond to your email or update you. Whenever I call Ajay he says there is It issue and I am going to follow up but doesn’t update the client at all unless you call him.Before the urgent request used to be done in the same day or the next day.Moreover, They charge now for Facility replacement, before it used to be free of charge if you replace the Facility and if you add new Facility then it’s chargeable.I got to know from my neighbors that their insurance (Orient, Oman etc)doesn’t charge for Facility addition. After all of this definitely it doesn’t worth to renew politics MMI next year and I will not refer or suggest this company to anyone again!There are many companies with much better service.

Time wasting, unprofessional in terms of documentation and worst customer service...

Horrible Insurance, they dont cover Deviated System causing sleep apnea and chronic sinusitus. Better to save your money, add 1000dhs or 2000dhs extra and get Oman insurance or PUBA.Also, they take 1-2 weeks to respond to hospital submittion for insurance approvals. This is critical time and detremental to your health.Avoid at all costs, trust me.

The worst insurance company.Go with another insurance provider!Even when u pay a high amount, they cover hardly anything.They complicate everything and make things very difficult.They put everything in the small print - zero help.Everytime I would go to the doctors, nothing was approved. I paid 4000dhs for my cover and not one test was ever approved for this insurance, due to ‘policy’Even cancelling policy was difficult - they said I must show proof of obtaining another policy before they will cancel this one and refund my money !Please find another provider for you insurance - this one will not help you.

One of the worst company in my career. I Was hired into Life Insurance department and while being hired it was been said that company will provide Customers Data and full training support. Being into life insurance for first time i had lot of expections in training However it was totally opposite. When i complained to Manager his response was this how this company works and no proper training is been provided. Company doesnt have system (computers) for employees, just one common system is been provided to be used by all employees which came as Suprise. They doesnt even have a online payment option for life insurance where u can request Customers to pay online. When spoke all these to supervisor he created lot of trouble. Not manager, life head, nor HR manager came up with any solutions. One supervisor used Abusive language and when same was reported to HR manager no action was taken by anyone. Another wrong practice which company does is they will keep your passport after visa stamping which is illegal in UAE and to get your passport one have to request again and again. At last when you tell them that no i will not submit back the passport, then hr tells you that they will take action and terminate. Thankfully i came out of this company and found that management is very poor.

The reason is for negative comments is when any company is going on ok with you than peoples never comes for reviews.Whenever one of the thousands gets into trouble , Definitely he will write negative comments in reviews.

Worst Insurance I send all my documents that they ask for and till no answer ........worst customer service

Very worst insurance company..nothing is proffessional and lucritive in action..also dont take insurace with car rental..they never issue until u r car goes gurage after apprioval of estimate that also it gurage says 7 days for repire they will give u 3 days car rental.rest u pay from ur pocket..then whts the point of rent a car option. If accident is from other party then disaster..then they would say police report not correct go and check.. that also they will not infrom u unless if u dont ask after 7 days..there a no zero or minus rating other ways i would give that

The worst in all of UAE.. most requests are rejected even for the simplest and most needed medicines..

Terrible insurance , nothing is covered. They never answer calls , they reject everything , they are the worst I have ever had in dubai.

Incredibly disappointing service, as if insurance is non existant , worst coverage I have ever encountered. Nothing moves on without constant follow up, and when it does, it is with minimal minimal progress (I I wish I had the wit to check their Google map rating before paying for the rubbish policy, seems this is just their norm)

Good insurance company, I had personal and vehicle insurance from them. I went here once for my vehicle accident claims and got approval fast.

Very worst insurance company..nothing is professional from past 2 months following up with their sales team, customer care for insurance renewal but no response. Very very bad service.

Good insurance and you will get coverage if doctor is sending justified request , personally i will give 5 *

I am working with NGI as Sr.Consultant. I am a business solution provider for partnerships, business income continuity, star education and gratuity solutions as per UAE Laws.

The worst insurance company ever , they are giving treatments from there minds instead of approving the MRI , without seeing the patient or his report they are saying we will give you physical therapy and then we will see if you need MRI .. and the specialist Dr in Neurosurgeon surgery he is saying i cannot give a treatment without knowing the reason from the MRI, but NGI dr’s from office they are giving treatments from there mind !!

Never go for any deal with this company they are very irresponsible and useless . For a vehicle insurance matter im hanging them since one year

Those who wants to stay free from stress - avoid NGI worst service & useless people are working there who do not know meaning of support or customer service to their clients.

There is no guarantee for renewing the policy without doing the same tests again after one year. And based on the new results they decide to accept you or not. It is purely a profit oriented company.

Thanx all of youvery helping review . you know i am going to hire the services of this company but all of you just save my money and me .again thanx to all

I do not see minus option to rate...so forcefully I have rated one star...those who are going for new insurance please its a request not to look for ngi...it has worst customer service and you will be fed up..just pay some extra and look for other company which is good

0 stars . Very bad customer care service. I wanted to make insurance for my mother and they were refusing. Specially a agent called Maya .They should help people not send them away. And respect everyone. Disappointed!

Why you mentioned Saturday as a working day ?Even the head office call center recorded messages says Saturday to Thursday from 8am : 8pm and nobody pickup the phone till 9 am

ONE OF THE WORST INSURANCE COMPANY IN TERMS OF MEDICAL LABORATORY APPROVAL. WHATS THE USE OF HAVING AN INSURANCE WHEN THEY WILL ONLY ALLOW 2 BLOOD TEST TO BE DONE.

The worst experience ever. We applied for the insurance, paid the fee and had waited over a month to get the card. Most of the claims were declined and now when we wanted to add the dependents they say it is not possible and we were asked to go for individual plans. Will never recommend NGI at all.

Waiting 30 minutes on phone to get any of their medical insurance agent and finally I had to hang upTheir website is ABSOLUTELY USELESSCome on guys, we are in 21 century:(

Bad experience, they will call you all the way, make you wait and then return you back for no reason to come on another day even if you have all docs in place for the motor claim. Not worth paying the premium price.

IRRESPONSIBLE COMPANY , THERE IS NO BENEFIT WITH THIS COMPANY . I THINK ITS USELESS TO DEAL ANYTHING WITH THIS COMPANY.

Most terrible insurance company , nothing works with them on time, one will end up wasting time trying to reach them

It’s one of the worst customer service I ever had .

Worst Insurance provider in the UAE

It is very bad one; save your money and deal with another company

Really bad customer service experience . Need to improve a lot to satisfy customers.

The Worst and most terrible Insurance Company I have Ever experience no one knows what they are doing and no one knows what is happening with the case of there clients

It hires only black people D:

Horrible service.

Worse insurance company ever

Not recommended

منيح بس اسعار عالية شوي

Unfortunately, the insurance is very, very weak, and the majority of medicines always refuse the worst insurance companyUnfortunately. The worst insurance company.

One of the best insurance companies in the UAE I had a claim to Kaleem with the company, there are only a few days, and I got the word in two days. Really, a leading thorn in the field of insurance.

Today I will visit them, God willing

Mohdkamalhossain