Just stay away from it and save your day. After 20 days I am still waiting for insurance.

You might as well be uninsured than to have a AXA’s useless insurance.

Very fast service. Concise informations.

I waited for about 40 minutes, I had only one lady ahead of me, and I needed only few information. The lady in front of me had to wait some documents to come, so the guy behind the desk, instead of answering my question while waiting, he spent his time at his phone. Finally, it was my time, I asked some question because I have a critical situation with my insurance, and the guy basically told me to go to the main branch to get an answer or to call the call center... So what is the utility of such a brunch? Just filling form that you can easely submit online? I expected a much better service from such a big insurance company.

Axa insurance is a trap, please be careful. They never approve requests.

Bad. Going with a feeling of my precious time being wasted. When I approached the branch there was only one customer service representative and she was busy with one of 2 customers. So no one was there to meet me ,greet me and who I could ask few questions before getting in the waiting line. I waited 25 minutes for the 2 customers to be served and at the end when my turn came I was surprised with unavailability of the service that I used to purchase in other AXA brunch. One brunch sells it to me and the other says they don’t have such service. How is this possible?

They assigned 2 body shops for my claim.After moving my car the first time from the wrongly assigned body shop, to the second body shop, they send a third email to move it yet again to a third body shop. 15 wasted days with unprofessional unaware untrained team. Do not waste your time and money here

Well!!! i have read all the reviews above before going AxA Gulf branch Mall of emirates and i was expecting same kind of service but i found nothing like that people saying above and i was extremely happy and satisfied by the service i got the and i also found staff was very professional and friendly. Thats the reason i feel like to write a comment..... what i will suggest to people just have patient and wait for you turn...... good job keep it up.

I called regarding health insurance policies and great help was provided and all queries were sorted wellGreat staff, special mention to Mr. Sami Zaidi good customer service

Marinette, sitting at the front desk is genuinely happy to help you. Well done Axa for the great service in a convenient lication

Thanks a lot michael for your help, you re so professional and helpful, keep it up

My sister had called regarding some insurance help, and Mr sami zaidi assisted her pretty well.Will definitely promote this place for insurance as they have good incentives

Thank you mr Michael for helping me and solve my issue.

If there is a zero star, I would have given the customer service sitting at the counter in the mall. Not willing to support, not kind, not customer oriented. They are just useless. I suggest to hire people with good skills rather than non skilled staff.

Extremely poor service!!! Would not recommend company at all. They are impolite and customer support lady plays on mobile while serving customers. They also change paperwork requirements as it suits them. Have been battling for days to just cancel service with them. Staff barely speaks english and cant answer any questions, not willing to help. Super fast to take your money. Extremely slow and unhelpful to refund.

When saw previous ratings i git prepared and didnt have any expectations...The guys were right - useless kiosk. Everything is horrible! Axa, hello! Better close it!

Waited in queue and customer pushed in and despite my compliant the axa lady served the person. Awful service

It was pretty good for me; quick and precise:)Thank you

Few queing time and excellent service

Very bad and just wasting of time

They never answer the phone!

Worst service

Amazing