I will not recommend anyone to buy this. The network list which they provide at time of selling insurance has all renowned hospital, clinics and pharmacy. But when you go there just by listening Aafiya they will say it is suspended and not covered.

I had a great experience with Aafiya. They have been my TPA for more than 4 years now. I always had a swift and fast response for all my treatment needs. Anytime I have a concern, I would call their customer service team for help and they have been very responsive and advise on the next step. Also their mobile app is really helpful with many great options like claims status, search providers etc. Thank you !

So far the journey has been worth while and amazing. Excellent team and team work and a learning experience everyday. Appreciate the support have been getting all along the way from the team. Blessed and that sums it up. Alhamdulillah, for I didnt deserve it, however, blessed with it.

Ido not recommend anyone to buy this. Due to most network listed has been suspended and not covered, waiting time period...

Supportive Staff and well-trained professionals who are available at just one call!Keep up the good work Aafiya. Best Healthcare Management Company in the UAE.

Ive been using their insurance for more than 3 years and really satisfied with their services. Good work team👍

One of the worst worst worst service. No one response while in need of approval. I had faced most of the time waiting for almost a day or more than that. Please i disparately tell you everyone that if you get this insurance then you will automatically increase your pressure by the time. I really tired of this insurance company.

Good customer service!! All my queries are always answered in time. I had a good experience with Aafiya TPA...highly recommended!!

I will not recommend this at all. the worst medical service that i trapped in .

The worst insurance company in UAE, my wife uses these insurance company and she just gave birth to our baby these May 2021. The baby is in NICU, despite the insurance package showing that it covers both the mother and child, they rejected the hospitals request on the coverage of the child in NICU claiming that it was a late intimation...the worst insurance company and scams, I urge people to desist from these horrible company ...they are criminals.

Worst insurance company ever I have seen, they don’t have their own product knowledge,Don’t know how to guide patient, I have been waiting since 3 days for one single X-ray approval. And you give approval without even checking the patients network. Shame on you people your whole company! Allah will sure punish you for this! InshAllah

I been in this insurance for so many years and one of the best services I been receiving till date thank you aafiya.

Last month I went to clinic for my illness. I got the approval with in 15 minutes. Earlier they used to delay for long time. I heard that they have changed the pattern of approach. Lot of automation to reduce the waiting time.

Always professional in communication and always ready to respond to all questions. Great customer service.

Very professional and sensitive team of officials. Customer service is exceptional.

Best Healthcare service provider of UAE, very co-operative best support team

Its a great place to work!! Professional work environment and Great people.

Fantastic WhatsApp customer service. Incredibly quick response and wonderful assistance.

Dear Afia Team,We have very bad experience to use your service. My wife have acute gastric issue and she did not get the basic investigation test and treatment.I am afraid, Gp refere her to the consultant and even consultant recommended test were not approved.We took insurance to at least cover the basic illness, and this is not the case with us.I highly recommend your team to satisfied the problems of your insurers.

Totally third class. They dont approve anything. Everytime reject. I had to give blood sample 1 after 1 , 3 times, instead of 1 time .They Ask dr to treat first , how can dr treat without identify the problem.Totally pathetic. Dont go for them.Even Nextcare RN3 is better than them

Good service oriented insurance company, highly professional team and customer care.

The most useless and inefficient company and staff. I renewed my sons insurance with them but it’s been more than a week they have not uploaded the information in the system and the clinic is not accepting my son. Despite calling them and requesting them to update it they have not been able to do so and I am not able to take my son who is unwell to see the doctor. I called them few times but they say the system is down and never bother to call back.It was a big mistake to take the insurance.

Great responsive team, they keep customers first above everything.

Horrible customer service! im just asking for the format of the password so that I can login on the mobile app, 1st call they said password is date of birth but for some reason its always invalid username or password, the guy who answered my call doesnt know how to login on the app and ask me to email the customer service, make sure your employees know how to use your own mobile app!!!

Very bad experience at first time itself. all medicines got rejected even after long hours waiting at the pharmacy. it was an enhanced plan still everything rejected and i paid for all the medicines. no use AND I LOST MY MONEY. such worst insurance. please dont opt for AAFIYA

Innovative place to work under supportive and great leadership.

The worst insurance ever, all approvals takes veeeery long time to come even for simple tests, i will never go with this company again.

I tried 2 insurance, this where the worst insurance ever i seen, they even dont approve you anything

Worst insurance ever! Please do not opt for this insurance. Its simply waste of money and do not get anything of it. They are so much money oriented, they do not cover any illness which is mentioned in policy.

Very professional way of working and gave quick response.

Very unfortunate to have opted this service provider. The back office staff (call center) are very rude and treat you as some credit card defaulters. Further they asked me to revisit the doctor with my prescription and change the prescription/medicine as they wanted. Is this making a fool of the insured or the doctor or both. Would never recommend this provider.

One of the worst insurances ever, no support, their process for claims is the worst.They are just scammers, once you pay, you cant even get in touch with them ever again.

I personally believe that you have a long way to go to reach the satisfaction of your customers, as my experiences were not at all happy in terms of medical insurance approval.

Dont go for it.! No specialist doctor access. Pharmacies not providing medicines for aafiya insurance.! wait for 2 hour for medicine approval, scanning approval and Xray Approval.! After two hour you will get message your request got rejected.! Nice.!!!! Dont go for it.

Great place to work with professional leaders

Please do not go for this TPA - They are the most incosiderate, unprofessional, ignorant, useless company in the UAE.Being a Elite Network, we dont get the approvals for basic medicines for 3 days, and all 3 days nobody picks up the calls. You have no choice but to buy urgent medicines yourself, and then beg for reimbursements all over again.All hospitals, Clinics & Pharmacies have said never to take Aafiya Network, as they face angry customers on a daily basis.No matter how attractive they make their plan, just dont go for it!

It is professional institute which always respect their members concern and deal with humanity

Worst company in the world! No ethics and no values. Never keep any of their promises. They dont care for their patients. Everything is rejected without any valid reason. Delays in everything. Poor customer service. If you get stuck and fooled by them then good luck.

A great company with a great team. Aafiya customer service executives listen to you, finds the problems and solves them with highest priority. A wonderful experience I never experienced before. Thanks Aafiya!

Team is very supportive.

Worst service i have ever seen for any insurance company in UAE.Takes too long for approval of simplest of drugs and once one go to pharmacy to get the drugs,after waiting for half any hour, the drug is rejected. They dont seem to have clear guideline and i personally DO NOT RECOMMEND this company to anyone.

They do not provide insurance for Iranian hospital medical pharmacy items that have been prescribed by the doctor even with a higher plan premium paid for. Bad Insurance company overall not updating and informing the Iranian hospital staff to update the patient details in the system as well.

The worst Insurance provider ever. For every approval you definitely need to call and follow up personally. I am fed up with this company charging high premiums yet not delivering the simplest services you are meant to receive. PLEASE DO NOT CHOOSE THIS COMPANY IF YOU CARE ABOUT YOUR HEALTH, TIME, and MONEY!

Nice 👌

We cant unfortunately put a zero star, otherwise it would have been definitely my rating for this so called insurance. Worst customer service I have ever had. They took 2 months to provide the EOB of an insurance claim and even though didnt process it. I have had many insurances in the UAE and in Europe and I can confirm that this insurance even free of charge is not a good choice at all.

Very supportive team

Worst insurance ever . Even my basic medicines (pain killer etc) are rejected today . Though I have premium insurance .For urine blood basic test approval is required. Which I’m already sure about will be rejected . It’s been 3 months I’m dying for basic treatment .I go to doctor they prescribe medicine which they don’t approve and tests are rejected always .

I paid extra amount and got a so called premium package but I am shocked, surprised and extremely frustrated to have wasted my money, time and convenience for whatever I have paid. You need to wait for hours to get referral from GP approved for each time no matter what problem and how serious, and the worst part it’s rejected after two hours of waiting! Kindly stay away from this company. I lol cancel this insurance and the worst part again I be to pay extra amount for cancellation too.

As with all the other people that have posted their stories , I’m fairly certain no one will actually bother to reply.How in a first world country , in this day and age can an insurance company refuse to pay for a routine Pap smear. Good job Aafiya you have just taken a huge step back for woman’s health in the UAE.

If you see this review just run dont even think to deal with them because their services are not good at all all the medical approvals will get declined for no reason

Fab organisation. knowledgeable staff.friendly and courteous. Use this company as your administrator

Worst company ever , poor service, careless customers and a very long time to waiting for approval, do not deal with them

We looking forward good support from aafiya customer care for all cases and recruit good staff like Ms. Eman to sort out the issues without any delay.We have great expectation about aafiya and best of luck for all to create a new success story.

Its excellent 👍

Bad bad bad dont go for it very bad with everything

I dont know how others have delt with this place, I had a hard time just getting a response from the HR and Operations on my interview..The Operations directed me to the HR team and the HR team has no information about my profile..Please a kind request to all the people working out there, Do not waste someones time, someone would kill your time for no reason..But I truly appreciate the lady in the front office for all her efforts and patience.. people like you make a difference..

All fake reviews which claim the company to be good. For family insurance you dont get pre approvals quickly. Expensive medicines are substituted with cheaper ones. Specialist referral is denied. Basically you are denied any attempt to get good medical service which exceeds even 25 or 50 percent of your premium. Doctors please respect your profession by not giving fake reviews here. Thanks.

Good service,

My doctor has prescribed a medicine which I have to take for my complication and the Aafiya has rejected it stating I have to buy a cheaper version of the medicine! I have paid AED 4000+ for my insurance as a premium and this is the answer i get. Let a lone all the other problems my family and I face for regular approvals! Aafiya is a big NO NO NO.

I strongly believe your able to make a great difference in the field of medical insurance. Wishing you all the best.

It was a really very bad experience with Aafiya. For approval takes hours and at the end they reject.About the Medicine, Even ORS (Oral rehydration solution) also is not listed and they reject always.Pathetic..!!!

Dahab is a amazing premium card. And Aafiya is a trusted TPO for insaurance services.

It was really a great experience with Aafiya. The Customer care Team is excellent in resolving customer issues, I personally appreciate Dr. Nivaz for their support during the hard time I was facing.

Very good TPA, with warm hospitality and their professional approach really appreciatable

It was great and best experience with Aafiya TPA, Mobile app is very user friendly and helpful at treatment times at a clinic with frequent notifications of approvals. We will certainly recommend their services for all.

Worst TPA to deal with, they dont cover expansive claims. Rude customer service, unethical doctors, they always try not to pay your claim.small advice: Avoid this TPA

Worst insurance company, they are here to make money. Don’t approve even after hours and simply reject!!! Even though that is covered in documents.

WORST INSURANCE COMPANY EVER!Do not make the mistake of making this your health insurance.. they never approve basic consultation and medicines ... they are money hoggers and the customer service is even worse!!! very unprofessional and rude.. people in the call center talk rudely and hang the phone on your face like your are a piece of garbage.

Received response on time

Worse company have complained them to uae insurance authroity but still going from worsr to worse

Not good experiecen not coprate with clined

Horrible insurance company.... refused to cover me for vitamin B12 inspite of doctor asking them to do. Asked for previous records to prove the deficiency...how stupid is that?!!! Not renewing my contract for the next year with them at all.

Best TPA service . Wonderful service . Highly recommended

👌 good TPA..GROWING NOW

Yes we whr certify wt Aafiya medical billing

Super bad insurance when no one replay

We love Aafiya

Very helpful client servicing team

People dont want to listen others, they thinks that they are always right.

They working for most of the insurance companys

Good interaction with customer

Very bad, approval takes hours and at the end they reject

Service is very poor

Amazing services

Very good company to deal with

Worse

Professional employers

Very Bad Service!!!!!!!!!!!!!!

The worst company, dealing with employees, lack of interest and understanding of patients’ cases with the outbreak of the Corona epidemic, after suffering and long calls, one examination was approved for five examinations, then the rest of the examinations are done according to the results for each examination. The patient has to wait and repeat the visit to the clinic more than once to get all the tests and then meet the doctor After more than two days due to the delay of the examinations, if there is an evaluation less than negative, this is their level. I do not advise anyone to deal with them and to submit any complaint to the competent authorities if they receive bad treatment from them

No answer !!!!!Hand-over (user busy)Trying to call more than 20 times at different timesBut to no avail

The worst insurance company in the Emirates. Very bad customer service. Failure to cover treatments administered by the doctor. Delayed responseI advise not to subscribe to them

Excellent and cooperation, there is an improvement in service, good luck

Bad company Delay in response Up to hours Medicines are refused Lack of interest in partnersI advise against insurance in it