Not all review are from people that have had the visa rejected.Many included mine is 100% not.I can understand that you can be busy, but not answering the phone is a bad sign.You decide to write an email and there is no answer for different days.When the answer comes, it resembles the most abrupt way to handle people.Moreover the answer that you receive are not correct or outdated.You write one more email to clarify and what you get is not matching what was written in the first one.Booking an appointment is at all not possible, everything is booked for months.I didn’t know there are so many Italian in UAE… but maybe if you would take more than 3/4 people per day, like other consulate do, the situation would be much different.During COVID is physical social distance required, not between the appointments, you have been hired to help the citizens, not to clock in the hours.Sembra che ce state a fa un piacere a sta li, se nun c’avete voja de lavora, annatevene a casa e lasciate er posto a chi invece di lavorare ha bisogno.

All the negative comments are mostly people who have been rejected visa. Which is understandable because nobody wants to be rejected. But this office is OK,just follow the protocols and submit what is required of you . Dont apply visa with intention to run and hide in italy or other schengen countries . very quick service.

I will never apply again .. Im going to Italy alot and I own my house there and have money and business owner and everytime they give 1 entry visa... i will apply any other country.. I cant wait to get rid of this house and buy in country respect me

Never answer phone calls! Been calling the whole day and no answer at all. Waste of time

This consulate doesnt even know what public service means. Rude and arrogant people in front desk. No ones picking up the phone line so for any queries spare some of your precious time to visit their office and brace yourself to face these kind of people. Italians are very nice people but not the staff at the consulate. A piece of advise, you have to report to them personally after your trip like it isnt really a hassle when you are working a 9-5 job with loads of responsibilities just like them.

Don’t even waste you time. They never reply on phone ( 3 days now )

It was an awful experience with Italy embassy. Normally visa process takes max 15 business days however this embassy kept me waiting 30 days! I had to get my passport after waiting one month and went to embassy by the way the embassy is open only one hour for public which is 12-1 pm and they are so rude and not helpful at all. I decided wait 2 more days and my passport returned back with rejection letter! For Schengen do not apply through Mediterranean countries. They are super disrespectful!!

I had a very positive experience with my passport renewal. Booked an appointment online last week, went to the Consulate today and within around one hour I was returning home with the new passport. Grazie!

Contrary to what almost everyone is writing here, I had a decent experience there, I applied for my visa then they asked for additional “financial guarantees” so I supported my documents with another bank statement and a sponsorship from my Italian fiancée, I got the visa within 10 days of my application.I also concluded marriage in the consulate and even though they gave us an appointment after 1 month the staff were very friendly and professional.Only negative points I see that usually they are very tough to give you the visa, the location sucks, confused staff sometimes and that it’s a bit disorganized. I believe if I didn’t have an Italian fiancée I would have never gotten the visa.

By far the worst experience with any consulate entity.They dont respond to emails, they dont reveal their names on the phone, they claim that they have far too much work to do and therefore can not waste time talking to customers on the phone. Im assuming customer service training is definitely something they dont provide or look for when hiring.When applying for a Schengen visa you should definitely try another embassy, because this one cant even issue the right one. My husband was issued a single entry despite requesting a multiple entry and providing an itinerary showing the countries we were supposed to visit.

Im an Italian national and always had a great experience with the consulate. Its the only embassy Im aware of that does passport renewal on the spot, Ive always managed to take mine home within half an hour. Also, the staff was really helpful when I needed documents to process my marriage. Much better service than at other overseas representations.

Worst experience ever, rejected visa for no reason for me and my family. Not answering the email to tell what went wrong and why visa got rejected. I believe it is a sourse of earning money for them. Never apply for Schengen through Italian embassy, choose another one who would at least tell you why you got rejected.

Received very poor and slow service at the Italian consulate. Everyone was assisted, whilst I was left unattended. When I asked why I am not being assisted, I was told ALL the other people had appointments and I did not. Although it is very clear from other people’s discussions and inquiries that they also did not have an appointment. Even after all the people in the room were assisted, and a new batch of people came in... I still had to wait... surely after all those people who supposedly had appointments were assisted, you would think they would attend to the rest. Clearly thats not how it works either. Not to mention, that on a Thursday the consulate is open to the public without any appointment, as per their website.I have legalised a POA at the Italian consulate many times over the years, and it has always cost only AED100 approximately and they would stamp it within a few minutes. Today I was asked to pay a fee of AED405, if I want the document within 24 hours. It seemed more like a penalty fee, for complaining about bad service that the price suddenly sky rocketed!Nevertheless, I agreed to pay this “penalty fee”, but asked for a receipt of payment since the fee is so much higher than normal. I was rudely told that they are a government entity so they provide receipts for all transactions. To which I replied, that I have never received a receipt. Upon receiving my document eventually, I was handed the document without a receipt and told that their receipt is a sticker on the paper. Clearly this is not a receipt, but to try and get this message across would be a losing battle clearly. Really disappointed in the treatment and bad service. It was not like this before.

Unlike other negetive commentsI experienced a positive atmosphereI got my passport with visa stamped in 3 working days.All the staffs were good and the services was fast.Thank you....

Tedious. Not organized. Unprofessional. We got the visa through CKGS but have to come back after our trip and queue up at the consulate to show that we have returned from the country. Why cant they simply check from their immigration system which should show who has exited on time and who has overstayed. On top of everything we have to come on a working day exactly between 12pm to 1pm. This bureaucracy belongs to another decade. Please revise this process to reflect the modern day and age.

The WORST service ever, my visa was rejected the first time after 24 days of waiting. then i applied for the second time and im currently still waiting for my passport after 25 days when i should have been on my way to the airport now going to Rome to attend my best friends wedding in Tuscany. Shame on you, this is absolute ethnic discrimination, im being rejected or delayed simply because im Arab ! i just wasted AED 6,000 on my airline ticket but managed to refund my hotel bookings. this has been the worst visa experience i have ever been through. Never in my life Ive felt that disappointed, i call them everyday now to checkup on my visa status, the operators are always busy :) PS: im Christian Arab and i cant even go see the Pope in Rome because im Arab.

Applying for Italy visa in Dubai is a nightmare. I took an appointment at 4pm and after 2 hours I was still waiting in the queue to submit my application. For people Waiting outside, it is not even human to wait for hours without water and in a narrow fire exit allay. The customers waiting area does not even meet the safety standards, as it blocks the fire exit of the floor. Customers cannot even complaint. I am sure the consul will not allow this horrible service to continue if she got to know about it.

I applied for tourist Visa through CKGS and got it on less than two weeks time..on application day; I reach late but they accepted me....very welcoming and friendly atmosphere especially their manager...thank you so muchI am wondering why do we need to visit consulate of Italy after returning back??

The worst service ever, refused visa without any reason after keeping passport for 2 weeks, In the end - wasted vacation / tickets / money for visa, and premium service doesn’t make a sense. What’s the criteria to get the visa🤷🏻‍♀️ There is even nobody to answer this questions. Who decides that you’re not allowed to travel? Just pure discrimination guys.

Extremely bad experience. I applied for visa on 6 August and today is 30 August. I am still waiting for it. The phone operator answer the phone then put it on the hold and the the line goes off.i am shocked that consulate hired these kind of people. Their documents courier agency is not helpful and never answer the phone as well. My travel plan is ruined. Hell with you idiot s.

They rejected my entire family visa for no valid reason, we submitted all reliable and real documents, we were supposed to travel for the first time with my baby. Because of them I have to bear a huge loss just because they think we are stupid homeless people looking for a stupid shelter in their tiny country. I regret to even think of spending my hard earned money in this country ...never i will suggestin my friend and family circle to go there ever.

Very bade help less in serious situations. I’m in very bade situation abut my father ho living in italy he’s in bade cancer taking treatment in italy. I need get him to visit him but my visa rejected. I cannot contact any one for discus. I’m totally messdup by my mind.

Dealing with government agencies is always hard, but Italian consulate in dubai putting the bar in Another level.First of all, they are so rude.The guy who answers the phones never gives proper answers.The non-italian guy who works in the visa section doesnt have enough brain to carry the words from inside to outside to give the right information.Overall experince for me was awful. I will go back to my home country to reapply for my visa.Be careful dealing with them. Good luck.

Bad experience , i applied last year and they gave me the visa.i applied this year on Aug 26 , they rejection it was on Sep 6 but i was really shocked because they kept my passport with them till Sep 21,2017. I applied again on Sep 27,2017 until know i didnt get any reply from them. they are rude and not helpful at all.

Experience has always been positive and visited the consulate several times, just to amend changes on my passport, or other required documents related to my nationality and citizenship. Italian citizens are not required for appointments, and I did already apply a visa for my wife (Schengenvisa), a Chinese Citizen, for over 6 times. Out of a sudden internal employees dont have an actual idea of their own bureaucracy, and one Philippine man requested an appointment for an Italian citizen, for a visa application for his wife. At the same time, another person, just next door has absolutely no idea about it and insisted that it is not required. (One Italian man). Absolutely nowhere it says that an appointment has to be made and even their member of staff have not notified anyone about it. In the end, an appointment for the next day has been made and the visa has been issued the day after. There was an Italian woman, initially from Rome, that has encountered the same issues, she never ever ever had to make an appointment, just to apply a visa for her husband. With shaking heads we left the building and came again the next day, with all the same documents and files. I was furious and cancelled two orders with my Italian suppliers, the actual value was EUR 750.000 and even my wife got her Schengenvisa for 2 years, within 24 hours, we decided not to enter Italy or the European Union in 2016 / 2017, and of course not Philippines, because of a rude behavior from their Philippine doorman. For refugees the door is open, but for those for tourism (First and Business Class passengers that check-in 5 star hotels / 120+ nights per year) they are being pushed away. Europe is bankrupt and they want foreigner investment and money so badly, but than they should do something about it and welcome tourists in particular, not punish everyone who wants to visit Italy. My friends traveled to Milan and their handbag and wallet got stolen just right after they left the Prada store. Is it still safe to visit Italy? Are tourists welcome? Do Italians have to get punished by a Philippine man and have nothing better to do than to drive three times to the same place and consulate? Only because of a lack of knowledge by their staff? Is that why the European economy is suffering and airline carriers are operating in a loss and Alitalia has to be subvented by an UAE airline carrier? What is the future of Italy and the European Union?

Rejected for no specific reason.. i have confirmed hotel booking.. and 20,000aed in my bank account, and specifically mentioned that i am going for my honeymoon and these A**holes rejected after waiting for more than 2 weeks. My mistake i applied for italy, I should have applied for Holland.

We have applied for a visit visa and provide all relevant documents but still Italian council has rejected the visa with out a proper reasonDon’t not apply through Italian council they don’t respect people, Waste of money

I have one advice for those reading this comment. DO NOT waste your time and money. Just go to VFS and apply for Austrian, French Schengen visa. The Italian consulate in Dubai and CKGS will collaborate to steal your time and money.

As per my experience the italian council has attain perfection in hiring unprofessional, inefficient and rude people at their visa section.Everytime they do anything stupid its like an achievement or a feather to their hats.I dont think this is what the council should or has opted for but hiring these people is a shame to any organization and in this case the wrong picture of what the italian council wants for prople goong to visit italy.First impression is the last and according to me this is not what anyone would like to experience even when the trip is not started.My way of looking at this is that the Italian counsil should get rid of such trash rather than the people not going through the italian counsil or italy from the UAE.Customer service should be top priority and nothing else.

My experience was not good with embassy from dealing with People at visa counter till got my visa rejection and not answering the exact reason, still waiting for email response. 1st I thought it’s me only but then I see there were some other people also whose visa got rejcted and holidays got ruined....

The best Service and best Italian Consulate I got my all family visas within 11 days . Thanks to all the people working There , they are very polite and helpful people .

I had a positive experience, the staff was very helpful

The worst place on earth. Let’s see you refuse my genuine visa application again!I strongly advise all those who want to travel to Italy to avoid this consulate at all costs. All COSTS (AED 1000+++)

I visited Italy and was amazing place. But when came back to Dubai and went their consulate in trade center to make stamp... There was one Indian man sitting on the reception, who was very stupid and idiot. I never saw such a rude person in my life. The consulate should replace him.

Extremly rude admin, yelling at the phone that it’s not the right department which I contacted. Hanged up on me. Lack of manners and common sense.Useless people getting paid for nothing! You should choose your people right. It is your job to serve us.Extremely disappointed!

Bad experience with them they should be modify the check list add one more requermient such like if they issue the visa a person need to gave them Gurrenty letter or give security deposits so they have sufficient proof.

Im a Malaysian national. My student visa for a language school was unfortunately rejected. Although they were fairly helpful and advised alternate ways. Friendly staff in the visa office.

Gone to get visa for my wife. we are Palestinians, so we thought it will be difficult, we booked appointment through CKGS, first appointment was on June 8 & second appointment at June 13, our documents were not complete, we paid premium, she got her visa on June 22.It was Ramadan, so maybe crowd was less.

Amazing service. I have needed their help multiple times and always leave extremely satisfied.Do not trust the people here giving 1 star reviews and complaining. People go there with no appointment, shouting, and demanding immediate visas.

The worst consulate/Embassy i ever dealt with.. no one answering calls, i applied for tourist visa with my family, and it takes more than a month to process the visa.. i think i will never apply to Italy again.

Travelled the world all my life, by far this consulate provided the worst experience.Is a disgrace for the country, they never answer any calls nor email.

I have been reading all your reviews, and I should say that my experience was totally different when I needed them the most, they were there in full support and a heart that goes behind what they were merely supposed to do. Thank you so much Silvia and Marcello

I am very impressed with the outstanding service and the kindness of the staff at the consulate today.They were very understanding and supportive .Thank you very much

I have sent them several emails but until now no responds too bad.

Non sense complete non sense people. They keep passport for 22 days and return it without visa without any valid reason of rejection.

They refused my visa without any reason don’t ever think they will accept your application because they start to refuse everyone without any reason

I tried withthem they didnt give me a visa!i tried for Germany they give it to me!so I think its no role for them!just if they are at good mood!they give it to you :))

Im sorry for the cheap and unprofessional image these people gives every day of Italy. A black spot in Dubai. Good luck trying to get things done with them.

For all people it’s totally time & money waist, no solid reason they will tell you without any reason they refuse, behavior is to bad, don’t go there better to apply any other country.

I can just give them 5Stars. The guys are amazing, setting world standard for fast response and professionalism.

It’s impossible to get in touch with them. I was calling continuously for 3 hours (all their working hours) and no response.

They never ever answer the phone. And they are open only 3 hours/day which is too short! At least pick up the phone!!!

Grazie mille a tutti e grazie anche al Sig. AJEES e dottoressa. RIMA.Thank you Very much and i Hope to see you again guys....

Very professional and helpful. Expected wait time during busy periods.

Very professional staff.

Such unprofessional people and not responsible. Wasting time to talk even

They never answer the phone on working hours, which are already extremely short.

Nobody attend call at 043314167.Every time we call but somebody hang up call before speak.Can I have number where we can speak our query?

The worst service ever ,i wish having nothing to do with them ever

They dont answer the phone at all

They always kindness and respect to coustmber

No one replies at the phone. EVER.

Very Good Im Happy

They never answer a call!

Nice place and nice people there

Great experience

During a layover in Dubai, my mother had a serious health problem. She was hospitalized but not speaking a word of English my parents were in serious trouble.We contacted the consulates emergency number and in no time Silviajoined them at the hospital to provide them with assistance and support while awaiting our arrival.Heartfelt thanks for the help provided and the extreme cordiality and professionalism.Davoli family.

Silvia and Marcello are two exceptional people, as are all the staff. Very friendly but professional and punctual at the same time. One feels at home when visiting the Consulate.

After losing my passport during a stay in Dubai I went to the Passport Office and thanks to the efficiency of Dr. Tavarelli, Dr. Scandarola I could return to Italy without any problem.

Always available and very professional. 👍🏻

They are super efficient in the treatment and service 👍🏻👍🏻

Excellent service