You’re just a number - not a customer…. There’s a global convenience factor, but I think I’m the long run you’re better off with a local business that offers a more personalized service..

Excellent service by Mrs Melanie, she got my work done in 1 hour vs 3 days with other banks.

Excellent banking is with HSBC

Very poor. The only good thing about this bank is their call centre which they are running from Egypt. Everything else at the branches is a joke!

The worst costumer service in the world. To busy, not respectful, no social destining, no organization and even if you take number your turn will never come. So if you want to hate yourself and feel disgusting just visit them. The is the first time in my life here in UAE someone or any place treat me like this unprofessional way.

Customer service very bad. I was waiting more than 1 hour for a simple foreign transfer. And many of teller was free and they didnt call the customers to clear the Q.Very Poor Service.Didnt Expect experience like this from HSBC for their Own Banking Customer.

Super slow bank. We spend 1 h waiting .. even we are privileged customers. Unbelievable not customer oriented service.

I will give zeroo stars, bad service and giving lies information for credit cards hidden fee , the agent will tell free for life and later on , they will not even respond to your phone ... and annual fee will be taken from you account.refunds transaction taking 6 month to be settled if settled

I long for the time when this was Lloyds bank. They had a telephone number and you could call them and a human being would answer and they were highly likely to know the answer to your question.The new automated number is an absolute shambles.........

Some time I feel HSBC need more professional staffs specially center call

Arrived to a relatively empty branch without relatively few customers. However waiting time for me to be served is 30 min. And I was the only customer in the customer service queue for Premier banking. Not served any water or drinks but just hanged out to dry on one corner. Other customers that came later got served first bypassing me, which was weird. Only upon enquiry, that they bothered to quit talking among themselves to get someone to serve me. I applaud the bank for such bravery in treating their customers. I strongly suggest renaming your bank if you do not value Asian customers and Asian market. Draw the line now and stop paying lip service!

The bank is super slow , the employees are not willing to work , shortage of staff , a transaction which is supposed to take 48 hours takes 1 week with them , they blocked my card just because they wanted to verify my employer name , I dont recommend this bank at all

I will give a 4 stars to this branch after visiting 4 times to fix some problems with my account.Before visiting this branch I read lots of comments from Google and there were lots of ppl having not a good experience in here, so I didnt have any hope and ready to wait for hours and hours.But after these 4 times visit, almost every time I had been waiting not more than 15 mins after Ive got the token, and the staffs were very friendly and helpful, they helped me fixing everything and explained very clearly for me.So 4 stars for sure.

The queue times are *very* long and when you try to get an answer by phone, you have to navigate an overly complex menu to finally wait 15 minutes and still not talk to any representative.

The number listed is not for the branch, it is for a call center which I believe is not even in the UAE. The person at the call center coughs allot and sounds very ill, she is struggling.. The call center cannot help me because it is a Saturday and cannot tell me if the branch can assist me and I cannot get a number to ask the branch if they can assist me if I drive all the way there. There is no logic in this

The customer service at this branch is the worst! One and a half hour waiting times to assist customers! Its ridiculous.

Despite claiming at 3pm HSBC has been super fast with my banking and the staff are always very friendly and helpful. I haven’t had any problems with them so far. If you are going to the bank, take note that the parking in front is RTA parking, very hard to see the few signs. I luckily made it out just as the ticket man arrived.

Good System and good customer support

I’m a premier client but the service is very bad and the relationship manager totally absent whenever I need something

It is literally the best service Ive ever had in an HSBC bank (together with the branch in Financial center area). If you come just before closing time you wont wait much before your turn comes. Location is next to Safa park. You need a car to get there. Security guards are so friendly - they even opened the backside door for people that just made it at 3pm so they could also get their job in bank done.

Worst bank when it comes to money transfer especially to Egypt

Banking with them from past 11 years I just say they have Very bad service. They dont understand clients point of view. Not helpful. I advice against HSBC , even local bank are better.

Very bad experience, branch was working at half capacity and customer service employees didn’t care less, they were just sitting and taking their full time doing nothing while the waiting area was super crowded until the receptionist had to go to one of them and ask him to click next customer on his system. I am not pleased with their level of customer service at all.

Behind Safa park, opp Al Ssfa Masjid

Nice location

I have never experienced such a bad service from a branch as I did repeatedly at HSBC JUMEIRAH branch. Long waiting time, poor customer service and solution to the request is the only few things to describe unpleasant experience. The contact person on top of that gave me a wrong contact number to follow up my issue - how convenient! Such attitude towards the customers want me to change the bank, yet I believe it is a problem of the team not bank itself. No one is interested to help you and it feels they are doing a favor!!!

John (Woodley) could not have been more helpful. Really awesome customer service!

Bring a book, your lunch and anything to pass at least 30-45 min of waiting time.

Slowest bankI ever visited!Every simple step takes ages ... cannot give less than 1 star, otherwise I would.

Branch experience was excellent but my complaint is for overall customer service, specially their pathetic Helpline that never able to help you.One of the worst customer service I have faced in my life. Despite charging exorbitant fee on transactions, HSBC failed to provide a decent, respectable customer service.I have been trying to get a new Secure Key Device and since morning. I managed to get new one by visiting the Jumeirah Branch without a hassle. In the morning, helpline had a technical issue and was unable to process the request. Now, once I got it by visiting the branch, helpline has another technical issue just to ensure that I should not be served at all. Their list of technical issues is so frustrating and nerve-wrecking that I wonder why should I continue funding this bank who has no service to offer in return.In year 2019, it seems that HSBC is still running business on 1919 infrastructure. Pathetic.

The waiting time at the Jumeirah Branch is just too long even for a so called Premier customer. I gave up in the end and went to the customer service centre at the MoE. The wait time there was just 15 minutes rather than 1 hour. However, in both places I saw staff fiddling around on their laptops; presumably attending to some vital banking business deemed more important than attending to customers. Hey guys its a customer service centre ..why are you doing something else?

The worst customer service ever...for 2 months till now, we couldnt receive my brothers finances after his death in dubai even after ministry of justice (dubai court) and us send them loads of Emails to finalize the case..no one reply and no one discuss any requirements with us...really shame on u

First of all HSBC need to fix its Google map location. I had to go round and round following the map but still it didnt land me at the branch. Finally I had to park away from the branch and walk towards it for like a mile and half or so.Secondly, HSBC needs to increase their staff in the branch as the customer service is extremely slow.Thirdly, they need to get rid of their token system which is extremely discriminating and who knows how its issuing the token and at what priority customers are being serviced. As I watched multiple customers came after me and being serviced first.Conclusion!!!Needs significant improvement.

Very bad exprience.I visited here to update my information(residensial address) and one of the staffs told me to bring some documents like rental contract.It was pretty doubtfull because I never face to any procedure like this in UAE at all.Ended up, It found out the staff got wrong with my nationality even though she checked my UAE ID and my nationality was obiouslely written.It made me take a day off and come back again.So no professional!In addtion, I felt another staff dealt with me had such a bad attitude which made me feel like a student.I would not ever recommand HSBC to anybody.

The worst bank I have ever seen in all my life, they are immediately available if you want to open an account, but disappear when you have any problem, had to close my account after 1 year, go to local banks they are much better. I hope this comment will save you time and energy and make you take the good decision, because wasting your time going each time to HSBC to solve small problems when you need to be in office working.

Worst customer service at the Jumeirah branch. Waiting time was over 40 mins and the reception doesn’t care. No point of having a premier account. It wasn’t even crowded! Everyone is just so lazy and chilling, they just don’t care.

Had a very good experience..... I went to close my account, they treated me with full courtesy and I was free like within 10-15 mins..... Thumbs up....

If you are looking to make a credit card with this bank. Here is my advice. A well known bank like HSBC shouldn’t block an Advance customer credit card with a clear credit history by only dropping a mail and not even calling him just because my data was outdated. Imagine how embarrassing it is that am in a Business dinner and using my credit card to find it blocked with no prior notification from my bank. How come such a thing takes place without having a word with your customer. Am really frustrated from such an act.

I am Premier customer for 15 years, my husband is for over 20 years in two different countries.Service in Dubai in HSBC is awful.And its getting worse every year.Not even worse it one star.

The car loan is closed in 2012, the information about loan of this car still active 2020, Jan, and has not deleted for 8 years. The car under loan in system. How is it passible?

Be very mindful when using this branch (which, sadly, is representative of HSBC in the UAE generally). Even as a Premier customer, you can expect to wait upwards of 90 minutes at its busiest time (which is any time that is not first thing in the morning). Customer service booths remain empty or populated with staff seemingly doing nothing.Be absolutely clear with the Customer Services Rep what it is you want to achieve. Staff are borderline negligent and will happily blame you for their failings. Others are extremely rude.If you are a HSBC customer by virtue of being a HSBC customer elsewhere in the world, then you must grin and bear it. If you have the option to bank with a local UAE bank, then I recommend that you switch bank.This is not like HSBC in Europe or Asia. They are a separate entity, and it shows. The values and service levels of HSBC in other parts of the world are not apparent at all.

You will get the worst banking service in this Branch as the staff are not professional at all and their solutions always wrong, i got an issue to retrieve a cashback credit card online application and when 8 called the call center they told me that i need to visit any branch so as we dont have HSBC branch in Al Ain i came to Dubai Jumairah Branch which is the nearest branch to my work. I visited this branch 2 time to solve this issue and i got two solution from two different staff and nothing work or fixed i dont know how HSBC have the online services if thier staff dont know how to fix any online issue??Also the waiting time is too bad.

Great branch! Much better service as compared to HSBCs Bur Dubai branch

I am an HSBC Premier customer for 15 years and in 3 countries. Every year their service is getting worse. I would recommend all expats to stay away from them. Literally every transaction I did with them has been a hustle. In particular avoid their offshore call center, who is not up to the simplest task.

For One month Im waiting for my dispute file to finish, until this day no one call me or update me, I send all the details/requirement but never imagine that it would last for a month!! I called multiple times to customer service but they are giving me the same words we will raise this issue to dispute team, and they will call you back. your service is terrible!!

After trying unsuccessfully to open account for 12 weeks through premier international bank, I walked in on a Saturday and opened an account in less than an hour.Friendly, knowledgable staff who are efficient at what they do. Super convenient and professional, with parking right outside.

Reception is very rude and staff is not helpful, so arrogant, didnt helpful at all, just let you wait, block your account without any reason, and staff refuse to tell you anything, just let you wait, worst bank ever! Will never use and tell all friend not use its service!!!!

Worst customer service. Un-Updated googleMap address.. You can easily lose your day just trying to find how to reach the bank, then try to find a slot in their squeezed parking and endlessly waiting for your turn, just so ask a simple question that’s not even efficiently answered!!

We have a spectular mortgage team working out of this branch. If you need any mortgsge assistance, we would love to meet you.

Was way younger when I reached the branch and got things sorted...

I have been waiting for lot if time. There are 6 counters and only 2 of them are active. There is more than 50 people waiting there turn. What kind of customer service is this. How can we contact people responsible. This is really bad.

Always have a positive experience with the bank staff here- convenient location, friendly customer service.

Bad experience. After opening an account (which took more than 1 day) had to wait for the debit card for one month. Now trying to close my accounts. It has already been two weeks. They cant explain what to do. Very inefficient. Really, nobody cares. Calling is pointless. They just say sorry and smile.Irina

Unacceptable waiting time for ANY service except teller.Consistently poor and slow service, not a one off instance.

Wrong working hours it works from 9.. it is mentioned 8

Unbelievable. This bank is the least efficient i have ever seen. Dumb staff, zero customer service. Unaware of its own processes, arguing in front of customer. Who runs this show? Im suffering to close account to relocate to other bank. Stay clear from this unprofessional establishment.

Longer here

With respect, I find that most of these comments are not true as per my expeirience today.I went to this branch and service was excelent compared to other banks in dubai and other regions i have been. Only issue was it was difficult to find a taxi near to that area.HSBC was the most flexible bank for me after wandering through many banks to find an answer to my personal needs. I highly recommend this bank to anybody.

Worst customer service. Almost no teller service anywhere in Dubai. Staff unmotivated and bothered when talking to them. Thank god I have cancelled my account with them years ago, out of the same reason. Seems nothing has changed.

The Worst locations they have. To send a money through online banking i need to carry always one device ?!? Call center to reach means 10min of waiting and navigating through automation machine.. Wooooorrrrrrrsssssttttttt bank in UAE

Worst service I have ever received! Almost ended up losing the flat I had a deposit on because this branch lost all my paper work! Then sent me to the Jebel Ali branch which was out of my way and had to restart the whole process!!I am now in the process of opening an emirates NBD account so I dont have to put up with this terrible service ever again! Ridiculous!!Sad because I was an advance customer in the U.K. And never had such terrible service.

Please update/improve your location on Google map. It took almost 30 minutes for locating the branch.

This branch doesn’t actually open at 8am. It opens at 9am. So if you end up planning your whole day around a bank visit to this branch, you will be surprised and disappointed as you wait in the car.

Shameful service! DO NOT BANK WITH HSBCI have been stuck with the same wealth relationship manager Varun Sharma who is the most useless employee I have ever had to work with. I have requested from the bank multiple times to assign me to a different manager, but to no avail.I have also written a detailed complaint to the bank with examples and evidence of his dismal behavior and work, but have not gotten any response.I have had to go to the bank personally to speak to him since he has not returned a single one of my calls or emails in the past year.ENBD is the way to go.

Very convenient location and staff are very helpful and hardworking

You can (in most of the cases) get your problem solved here, but waiting times are completely absurd 30-60 minutes. Do not believe the 10minutes the reception promises, never happens.

Excellent service and friendly staffs !

Convenient location. One stop shop

Super late and token number not moving , suddenly the staff called us and said ok i will do the documentary things

Reaching Mount Everest is easier than reaching this branch..due the construction in this area

Waiting time is way too long for a “main” branch that does services no other branch does.

Google maps not updated. GPS takes you to death road than you got to make uturn and start all o we again...

Why do we have to wait over 45 mn when there is no one waiting ????? Please can you explain !!!!

Love this guys

The map on Goggle is not updated yet!!! I get lost and did the turn 3 time but failed to arrive at the bank!!!

The Google map navigations takes you around in circles. Beware!

I am a premier customer, and the service is the worst i have seem across any type in the UAE. Special congrats to the management for such a poor, slow, ineffective service

A Customer Service Officer called Satvir Sandhu told me that hell send an email regarding my Account Status but never did. I even sent him 5 emails regarding my Account Status Activity but have not received a single reply. Service is terrible with HSBC.

Avoid. Slow, unprofessional, inefficient, non-cooperative, nothing gets done, only time wasted with minimal results.

Poorest service. Far from satisfaction always.

The location of the branch is not accurate and we had to turn for 4 times and still didnt get there

When going to any HSBC branch you should take one day leave from work, you cant finish in couple of minutes like other banks.

Getting there is not easy. It is a busy place, plan at least 30 to 45 minutes to spend there

Very helpful emirati stuff

I didnt like the way i was treated !!

Great branch to go to!

Good customer servieces

Worst bank to deal with, stay away please

Ineficient and rude staff. Long waiting time. Discrimination against different nationalities

Worst bank ever, I’m mechanical engineer , believe me , stay away from this bank , they put my account on hold with no valid reason , since two months I’m not able to withdraw any money from my account . I’m not able to even know what is the reason .

Takes forever...

Appallingly bad service. Dont know where to start. Please stay away.

I walked 3 miles to get here due to a blocked card.....they were closed.

I have been sitting in line to see a CS rep for about an hour, while the average waiting time on their screen shows 13 min! The receptionist says that’s an IT problem!!!This is an Advance card holder service.

Best HSBC branch in UAE

Bad way in servicing customers

Smooth & very easy

I work here.... :-)

Can someone tell me how to drive there!

Worst Bank I ever seen. Waiting time for 1 customer is hours.Try to avoid banking with it