V v v v v poor service no respect for customers, they just passing their time in mobile, they dont care how many hour you wait .no interest to work DIB SHOULD shuffle staff, just go through al reivews even one good reivew you will not find

Very poor service. staff having no time management I am waiting till 2 hours they dont know how to care the customers better to choose another bank.

Extremely poor service. The bank should revisit their tag line and change it from ‘The better way to bank’ to ‘The worst way to bank’. Total disregard for their customers time and most staff does not seem to know what they are doing. I would warn everyone away from banking with them. Something as simple as updating your contact details with the bank is an uphill task requiring multiple personal bank visits

I am waiting from 2 hours for my turn for opening an account and maybe it will take 1 more hour , my complaint is bank do not have any drinking water dispenser or bottled water availability . when I ask water to the Officeboy he told me that I have to go backside of the bank from outside as back door is locked . This is very sad to know , this bank unable to provide a cup of drinking water inside the bank 😔 in last 2 years DIB closed 2 branches in al Qusais . everyone need is good service otherwise will close more pl update your service

All banking products are available in this branch with a high quality of customer serviceE stablished in 1975, Dubai Islamic Bank is the largest Islamic bank in the UAE by assets and a public joint stock company listed on the Dubai Financial Market. Spearheading the evolution of the global Islamic finance industry, DIB is also the world’s first full service Islamic bank and the third largest Islamic bank in the world. The Bank currently operates 90 branches across the UAE, is present in seven markets worldwide and is expanding its global footprint to further grow and develop the industry. Serving close to 1.7 million customers, DIB offers its growing consumer base an increasing range of innovative Sharia compliant products and services.In addition to being the first and largest Islamic bank in the UAE, DIB has a significant international presence as a torchbearer in promoting Shari’ah-compliant financial services across a number of markets worldwide. The bank has established DIB Pakistan Limited, a wholly owned subsidiary which is the first Islamic bank in Pakistan to offer Priority & Platinum Banking, as well as the most extensive and innovative portfolio of Alternate Distribution Channels. The launch of Panin Dubai Syariah Bank in Indonesia early in 2017 marks DIB’s first foray in the Far East, the bank owns a nearly 40% stake in the Indonesian bank. Additionally, in May 2017, Dubai Islamic Bank PJSC was given the license by the Central Bank of Kenya (CBK) to operate its subsidiary, DIB Kenya Ltd.The Bank’s ultimate goal is to make Islamic finance the norm, rather than an alternative to conventional banking worldwide. DIB has won a range of accolades that are testament to these efforts across diversified areas, including retail, corporate and investment banking, as well as CSR and consultancy services. A clear indication of the bank’s leadership position in the Islamic finance sector, DIB named the Best Islamic Bank in the various prestigious ceremonies. In 2017, DIB won the coveted Global Islamic Business Award in its first edition in the region and was presented to the bank during the 23rd edition of the Business Excellence Awards Ceremony. Reflective of its leadership in the global Islamic finance industry, DIB has also been recognized with a number of accolades in 2018 including Banker Middle East Awards, Dubai Service Excellence Scheme, International Finance Magazine and Islamic Finance News Awards.

A year ago comment 1 star, not surprised to see still 1 star. Feel waste to give even 1 star!! Worst customer service. Security or whatever saw me in abaya, approached me so bad. He could tell me i can go johara next door. He didnt. Yelled at me even no eye contact.No customer service there. CLOSED!If u have a problem, thats ur own business mind haha .... idk how this bank still survive and run the business. Hope people realize and change to other bank to deserve better service smh

Such a pathetic bank Service and even manager does not bother to help you if needed..More. Than 2 hours plus waiting for your turn to be attendedWorst banking ever in UAE provided by Dib AL twar branchThey dont want to. Improve at all... In the name of covid they just dont want to. Work...

The branch manager is very unhelpful and doesnt even smile, very bad choice of branch manager.

Worst banking experience ever. You have to wait hours for your turn. Staffs are not helping minded....

I thing the bank what u can het trust it with it

Wrost wrost experience ever...the repreaentatives dont know anything just they keep attending their phones nd whtsapp. While customers are waiting for hours...😥

More than one hour waiting to visit the customer careTill now they not obey properly...!!! The worst service ever 🤦🏻 In my life....

They made some progress. Last time I came, waited for 2 hrs. This time, the waiting time increased to 3 hours. There is huge waiting queue. Just document update takes 3 hrs. Their call centre cannot give information about my loan dues and asked me to visit branch. With this much waiting time, they should empower their call center to handle these small requests.

Horrible banking ever except its manager. There are 3 counters for customer service and takes at least 1 hr to process each one and so the waiting period goes. 2.5 hrs to take our turn. RIDICULOUS.. My auto loan service was another nightmare, no wonder survival of this bank is well seen from their service quality..

Its near to green line metro great facility

Worst service ever, applied for auto-finance 2 months ago & visited/waited 9 times, still no reply & now Mr abdul aziz & Miss Maha are not even picking up my call or replying on whatsapp.Regards,Syed Siptay Hussnain

It is one of the most worst bank in customer service, horrible attitude of the staff including the security guard, he feels as if he is the owner and customers are the slaves. horrible horrible service.

I think we all have a beautiful place in our mind. I have a wonderful place that made me happy a lot of times, years ago. But sometimes I think that I am the only person who likes this place and Im asking myself if this place will be as beautiful as I thought when I will go back to visit it again

They close at 2PM 😏 and not 8pmCustomer service at its worst!!!Poor managament of staff.. It takes ages after taking a token. Only one person at the counter for customer service.....Thinking of changing the banking serviceIf there was a rating below one i would have defenitly given it. 😪

Like hell

Poor service.. services talking too much time... Minimum 1-2 Hour need to Wait for teller services..

Good thing is that branch is open till 8pm to facilitate customers but the big problem is that only 1 counter to handle 7 to 8 people. Making the waiting too long and wastage of important time. Maybe Management should increase the staff to handle tokens. In that way it will be more efficient and time saving. Furthermore, I have visited the branch more than 4 times and still my issue isn’t resolved. Unfortunately, had accident and Car was total loss. One month passed they supposed to pay difference and discount but I never received. I cannot come from all the time from JLT to check this! No update nothing at all since more than a month.

You will need to book your day off if you plan on visiting DIS. My wait has never been under 30 minutes in any of their branches. I am glad My account is finally getting closed with them.

Worst bank! Horrible customer service. My account has been frozen for 1 week now and nobody helped.

Very good bank. Atleast 4 ATMs , so not much standing

If u take a token,forget about other plans on that day !

Worst banking ever in dxb ..2hrs waiting after taking token .dnt even mind how many are waiting ..one token to other token take 15 to 45 minutes .very relax way of working ..

Very slow customer service . Non believable

A very easy Banking Experience.

Average waiting time is 5 hours

Customer service counter always takes very very long time. 10 numbers in queue took 1hr and 20min waiting. Very inefficient.

DUBAI ISLAMIC BANK near Fortune plaza hotel

Sooper

Good service

Good Service

Good

I do not advise anyone who wants to finish their banking transaction to go to the bank.. Traffic - I am going to see a certificate of indebtedness and take a token and an atria in order to get to the counter, sitting an hour until my turn, they told me that a manager is present (there must be an audit of transactions before I take a token) What is a counter for people of determination 👏🏼👎🏼

The worst bank and bad customer serviceYou want to wait more than two hours for your turn to start

Bank is good with customer service and global Islamic banking.

Only one counter in the cashier service or cashier works and the rest is closed and the crowding on the service is severe, which makes the waiting period long

Worst service ever

Deal