Opened my account and was told before that only 1 Lakh Rs has to be maintained. I have been getting charges every month. The staffs are just not knowledgeable and not getting proper response from Customer service support.

Wish there were no star rating. Have been trying to call their office number and toll free for the past 5 days. The most horrible customer service in Dubai for a representative branch.They need to hire better and responsible staff. Absolutely useless representation of ICICI.

I want to register my another mobile number,i was calling from 1 month to toll free number,but not responding any one,very very bad service,i am going to close acount right now

Have been trying to call for last 30 minutes but all executive are busy, then they ask to call a toll free number which is saying the country code is incorrect. Seems the bank isnt interested in services

Had a positive experience with the very helpful team at ICICI rep office in Dubai . The team was very kind and helpful. Would like to make a special mention of Ms Akhila Anil as she guided me will the complete process patiently. Thank you 🙏🏽

I want to give 0 star but there is no option. I am trying since last one month but no one answering the call. Even I emailed but no reply. This bank should be black listed.

I am one of the victims of ICICI Bank bad services.If I can give negative ratings I will do that… ..

I am calling them from the last one month but no luck.pathetic service.even 2.2 star rating is too much for them

Very bad experience of banking with ICICI bank. There is no customer support. Not responsible person. Its like typical indian government bank.. just formalities happening but no professional work .. very very disappointing..

Worth zero star.they will treat u like u are opening ur account with reserve Bank of IndiaA guy called he pleaded to open a account with then I agreed but that was my faultAfter that he just giving excuses for 15 20 days he never showed upThen I proceeded with axis bank and that was processed withing 2 daysNo sense opening or maintaining account with icici if u r in dubai

Very poor service. initially i thought telephone there is having some problem. so tried after a while. it rang and stopped. Again i called and it went to automated answering system., asked me to press a few buttons. but nothing happened. And a while after my call dropped automatically. why dont icici bank close this useless rep off or appoint someone who is interested in customer service.

Pathetic. They dont apparently even have a way to print a document, needed by them, for THEIR reference. In a day and age where we are going digital, apparently, proof of ID e-copy is a Nay, but a print out is an AYE . Wowww.

Worst Bank ever .. why do this bank have office and toll free service as nobody in the office is serving customers ..

Worst experience with the staff here. Extremely irresponsible and casual approach from ICICI bank burjuman branch staff member. Since last two months my account is not activated and staff member is least bother to even reply or pick the call. This was not expected from bank like ICICI. Staff approach Seems like unprofessional road side shop.

The phone number provided by ICICI is to auto cut the call, and have frustrated customer. Horrible example of customer service.

Completely unprofessional approach.Pathetic reception staff

I started a process for closing of my inactive NRI account started 4 months back and still no confirmation about it. Nobody attending teleohone calls in this representative office. Pathetic services

I am trying to speak with one of the representative since Thursday and the phone gets disconnected once I press option 2 to speak to the customer representative. Is there any one working or do they have any other phone number. Irritating really when we want some urgent information.

Nobody answers the call and nobody responds to the email. It is just spoiling the name of ICICI Bank. They need to understand to handle NRI Customers in 2019. Nobody has time to leave work and go to the bank to inquire basic things. At the same time, ICICI customer service (Chat and Phone) is pathetic. They do not give any clear answers. They just read the ready statements.

One of the worst bank in India regarding customer service. Top to bottom all the employees in this bank have same mentality DONT CARE ATTITUDE. PASS THE BUGS TO OTHERS.

Visited the Bank for my KYC update . The receptionist/Customer Agent told me to wait. Within few minutes , a young lady came from inside and enquired about the visit. She took my application and within minutes she came back and informed the missing documents . Went back again after getting the required documents and Photo. The receptionist/Customer Agent filled the required information. The job is done. Spent very less time and the Service is great.Some reviews.1) This is only a representative Office not a branch. Only a Branch can stamp on your documents.2) I took a Home Loan with another Bank and it took 3 months . I believe this is the normal Duration in India - Home Loans.I wish they extend the working hours.

Extremely poor service. they dont take up the phone ever, dont call back basis voicemail and there r only 2 customer service counters to manage the operations. each one takes 1 hour for one customer. pathetic to say the least!

I had never experienced this kind of worst service these years very hopeless .Fed up of calling to their landline.

My debit card was cloned and money withdrawn from my bank. I reported the theft and was assured that the account has been blocked. However, even after I reported, more money was illegally withdrawn from my bank through another illegitimate transaction. No hearing. Was just left to cry. Seems like this is common practice. I suspect bank collusion.

Nobody picked a phone call (043965333), even if you keep trying a whole day. A pathetic customer service.

I went there recently to do a re-kyc on my nre account and to discuss on my loan issue. I had called them the previous day to confirm what documents I need to bring, went there and completed the whole thing in less than ten minutes. They were very helpful and quick. The process itself takes 10 daysIt’s a small office located on the 4th floor of the business Centre building right next to burjuman metro. There is decent (RTA) parking behind the building.

This is the worse service I have ever seen! Such a huge customer owning bank doesn’t give importance for customer relationship , just try to call the number whichever mentioned or drop a email and feel the service poor service

Whenever you call, NOBODY picks up the phone. Either they should have somebody dedicated to attend the calls OR they should close down the office. I am clicking on one star as otherwise I cant post the message.

It representative offices offering all activities except transaction. Very slow in answering telephone queries.

Service reqired to be improve.. Located on 4th floor..2 hrs free parking available at burjman mall.. ICICI NRE AND NRO ACCOUNT OPENING available.

Very disappointing. Cannot even reach anyone after opening hours. After long wait, pressed 2 to speak to reception, line got disconnected.

Close your representative office if you dont pick phone in office hours. Shame on you guys- ICICI Bank , same behavior you brought from India to here.

Dear All,Greetings.I am not a employee of any competitive company to write any hatred mail, but I am probably one of many who had suffered a lot because of pathetic ICICI Bank service.I am a NRI and had availed home loan from ICICI Bank. It took them 2 mths to disburse the loan. Builder charged me heavy interest because of this. Believe me, there is very little support you can expect from team in India.Based of my bad experience, I would really not suggest to anyone to avail ICICI Bank atleast for Home loan. If you wish to have further details, pls mail me.Regards,Daljeet Singh

So,pathetic dont deserve a single star.No one @ reception to attend call.Whats use of representative ofc .Poor service.HDFC is providing best service.

Tried calling seeral time; after going through the hoop of options and kept on hold, a recorded message says there is no one available to take your call...looks like the bank doesnt care for business or is too mired in financial mess!

I thinks the staffs in dubai office are sleeping and manager of them is a an idiot...not attending any calls

Very Prompt and Nice Service, unlike other Indian Bank here you will get solution for NRI customers very quickly.

The staffs were not helpful. Need improvement of services or else you may miss many loyal customers.

Thank u for all reviews.I supposed to open an NRI account with ICICI bank. But after reading all reviews I decided to step back.

Opps its strange but true.. no one to pick ur call.. pathetic ... how can a rep office a bank operate in such an irresponsible way...

I tried to call many times. But no response. Poor service

First they will not pick up your call.Secondly after repeated attempts of call, they are only here to serve local account holders. They cant even stamp a document issued by their own Indian bank. Pathetic!!

One of the worst service in UAE, representative dont know how to speak with customer, very rude behavior, not acceptable from ICICI bank

They should close their representative office if they cant answer their landline number. Pathetic!

Good experience with the staff.but the place is hard to find out.

Nobody answers the call at the reception. Where do customers go for issue. Only opening an office is not sufficient, providing customer service is important.

I would suggest them to close the representative office if they couldnt attend the phone calls.

Nobody picks the call. I tried many times to reach for a help. I am just loading a complaint at mofa and banking ombudsman. They should close the operation in dubai. Else appoint a call centre.

No one answers the calls !! we have been trying since last three days

No one takes calls at the representative office if they have opened office atleast they should take calls

Why you do not answer calls ?? I can notice that someone picks and drops the call same time. I will have to escalate this matter to your HO.

No body picked phone call. Waste time & money.

Worst people in business. Dont treat customer as they should. Non-professionals running a bank like banana republic.

Useless no one to pickup the call, whats the point in opening an office and providing number that no one attends. The Icici bank at its lowest...

The bank is really unprofessional. No one is picking up the phone even after multiple attempts.

Pathetic phone lines only repeating address of branch. no one is picking up the call. I almost tried for 15 mins.

Pathetic Phone Line,,, Trying to contact last 1 month they will only tell address location. I think its waste of time.

One of the best bank

The receptionist not taking our call, i have called more than 500 times....

Person picks the call and hang up without saying anything

👍👌✌️🤗

No response on call.

Nobody answers the calls

Very bad servise by icici. nobody pick the call

Star? What star you are not fitting any where in UAE market please. close your office NOW .

It is horrible and useless office. No one picks the call

👉Very helpful staff and quick and excellent service 😃💬

Pathetic service ,no one picks the call

⭐️⭐️⭐️ Average support

Worst bank,,,never answer th call

Helpful and supportive staff

Cannot contact, website misleading

No response on telephone number given, disgusting!!

Very very worst bank

Small but well maintained

Best bank

Nice, quick business.

No one picks the phone.

Bad ..

It could be better

Staff should be trained better...

Worst bank to deal with

No One picks call

Nobody picks up the phone :)

VERY GOOD SERVICE

Good experience finally

Horrible service,

Nice

Terrible. Just terrible.

Good service

Useless bank

Disgusting

Chanda Khochar aur Bagga sahab logo ko cheat karna chohdo aap log communication to theek rakh nahi saktey phir service kiya dogey abhi yeh matter sab jagah flash hoga twitter aur Faceboolk Likedin par aap ka bank chor bank hai phone pick nahi hota bas paisa NRI ka lekar baith jatey ho

A1