I made some money transfers and transactions today and bank tellers were friendly and helpful.

Everything is very good and fast , Mr nazar bukhari and Mr mohamed reshard help me alot. ,thanks to emirate islamic team 🙏🏼 I have some problems with my poa and they helped me alot 🙏🏼🙏🏼

Hello thereI called your helpline about a week ago and they assured me that someone would call back with an update in 48 hours. Time has gone but no one bothered to get in touch from your sideWhile i understand that the issue has been raised with visa and takes time, Emirates islamic is in no position to justify how the transactions pass through their system without a need of authentication of unknown transactions.Im already in the process of gathering details on who to raise a complaint against such carelessness and bad customer service by Emirates islamic. I need an immediate response and resolution from your end and i also intend to close my account with your bank because of your pathetic state of services. I have worked with many banks in the UAE but such issues only happened during my time banking with EI, that too not once but twice.Thanks

Attention:Dont open salary account in emirtaes islamic specialy less than 5000 i have very bad experiance with themThey dont mention monthly charges in monthly statement and if you are not using your account for year they will charge you 25 dhs every month and it will not be shown in your monthly statement.when you call for close you account they will surprise you

This bank is one of the worst I have seen. None of their customer service persons does anything. They just keep passing the buck to another desk. We are paying for a relationship manager, but I have not seen that person as yet. No one picks their phones. Their charges are also so high, for a below average service. No one allows you to escalate issues as well. May be their managers are also made of the same stuff. The best thing to do is to move from this bank. There is no other choice.

I dont understand what kind of bank is this, the worse bank branch ever so delay for my application . More than 15 working days??????!! When i called the call centre to request someone to call me back from the branch. No reply no call from them

I have settled my personal loan through other bank on 14th July,2021 bank deducted my installment of same month because of that Im out of cash since Im out of country. Still waiting for clearance letter to release my funds with other bank please expedite the process.

Worst bank ever seen in uae , I want to complain about the important delay of receiving my debit card last Thursday i should receive my card and they confirmed in the branch that day 17 th Thursday a day before i received a call that confirmed next day I ll receive but no one called me and i was waiting for that call all day at home and Friday is off Saturday no one contacted me and Sunday as well so i complain again Monday they told for sure we will send you today and as always i didn’t receive any call ,in 22 of this month i must to fly out of uae without using a debit card but this is my last experience with the bank like your behavior you deserve 00 .

Worst bank in UAE. Very unprofessional staff.

Dont open salary account in emirtaes islamic specialy less than 5000 i have very bad experiance with himThey dont mention monthly charges in monthly statement and if you are not using your account for year they will charge you 25 dhs every month and it will not be shown in your monthly statement .

This banks governance is a complete joke. They have no proper systems and processes in place to properly address customers request. For example I have finished paying a loan a month ago and they have not yet updated the system. I visit the branch, they pass me onto call centre. Call centre pass you back to branch. No one really knows what is happening and they play ping pong with customers. Their CALL CENTRE & Switchboard is even worst! It takes 10-15 minutes and many attempts to even get to talk to somebody. They charge you for the calls, they purposely make you wait and delay your call when they know very well they have no answer to your enquiry and they are simply not well-trained to do a job.

Worst bank and staff iv been to in the UAE , This branch have zero customer service , They always reject requests for no reason and if you go to other branchs it get done , Branch managers are always not there .

Most of the banks help customers during this pandemic with offers, benefits and discounts. But being a frontliner healthcare staff this bank has put me in utmost stress and helpless situation.. I regret that shouldnt have been a customer with this bank.. the top level always hide behind and front staff always have no answers for many things except bank policy, policy, policy.

Their customer service and security system is very bad

Very bad experience to deal with such bank , the bank keeps changing their policies against the customer and without informing them . Im not recommending this bank

Poor customer service.If you call customer care they will disconnect automatically and saying to send email to [email protected] you send email it is always bouncing.

It as the worst customer service ever....I went to update my account so as to unfreeze it but weeks later, I was told my account is yet to be updated after doing all the required.....It’s so sad and frustrating!

Very very BAD and unorganized bankThey will do pending application while you do credit card and will never remove it so u will not be able to take more credit cards or loansI will never deal with it againVery bad experienceNo systemNo communicationNo care

In the DHC

Good service.Nice Staff.Competent workers.Not too much waiting time.Business bankingPriority bankingNice building.Not sufficient parking lots but still ok.

Since more than 4Yrs the bank not able to fix their profile system , another customer profile showing in my profile , several complaint done and the reply as usual ( issue resolved ) but nothing resolved … because their IT doesnt know how to solve the issue .Very bad service , many agents on their call center doesnt know how to check the system m and always putting Hold , and bad customer service.Complaint raised with the central bank already .Even 1 star you dont deserve

Bad call centerBad account managerBad system

Bad customer service

Worst bank ever, a total rip off, never ever take loan or open an account there!!

Worst customer service ever. if i could put no star, i would do that. YOUR CUSTOMER SERVICE LINE IS JUST THE WORST EVER. No options to talk to a customer service representative when you have urgent inquiries. Why do you have call center then? Employees dont respond, services are worst.

I went to emirates headquarters branch for the restructuring of my loan , the agent named Sharooq was so rude and unprofessional he made me feel like I was there begging , after waiting for ages he told me my papers were not completed and I have to print new once and fill them when I asked him which papers were missing and why I have to fill them again he told me he will send me another email with the papers -which he obviously didn’t do- I just wanted to highlight how unprofessional was this agent .. it was an awful experience!

Worst customer experience ever. Issues with transfer that no one is supporting. Every day customer service says that someone will call you and no one does. No ownership - no responsibility. Bank at your own risk!

Weird rules for credit card , unusual delay in getting approval, no human agents to talk to!! Customer cant use credit card if a balance transfer is taken, nowhere is mentioned in their mobile app, the amount to pay to avoid finance charges leaving people in chaos.

HI , I am sure no one in the EIB management is going to look at this review ! But let me tell you all this is the worst bank ever I have come across in my life and I believe the biggest mistake I have done is opening an account with this bank ! I already loss my big amount , please if anybody joining for any account or some other investment please dont do , dont believe there salesman , i lost my big amount and i told explain them how they cheated me but they are not willing to hear so dont start account

This bank is one of the worse bank in UAE... you have no where to run to when you have problem, my branch is at Sheikh Zayed Road i have a problem with my account for the past month and nothing has been done till date...

Pathetic Customer Service. They keep sitting at their desks and no one attends to you.

Today’s trend is to switch towards online and digital banking. Whereas in my beloved bank Emirates Islamic Bank, you can’t even downlaod a proper bank statement which has your details on. If you need this service all what you need to do is simple:1) Drag ur self here to the branch2) wait for one hour and3) just to ensure maximum satisfaction you get charged 150 AED.Special thanks goes to Mr. David Sunny the operations manager who is not very helpful!“Emirates Islamic Bank where the future will never happen”

Very bad experience.Want to get my loan released before first salary but the bank is not approving.Am ready to pay any guarantee as I need the money urgently.EBI must treat some customers with special care.Bank officer who proceesed my loan did not informed me anything about the loan release timings otherwise I would have opted against.Not good customer services

It almost a month a complaint or a request from a customer given and still its pending .Planning to cancel all my relationship with this bank including family members Kunooz account . Every day did follow up with the call center and they inform somebody will call from concern department and no one calls.I dont recommend anyone to bank with EI

Jock IVR Shame to have this service

Irresponsible unprofessional bank in UAE, don’t trust this bank ,very bad staff and poor customer care

HI , I am sure no one in the EIB management is going to look at this review ! But let me tell you all this is the worst bank ever I have come across in my life and I believe the biggest mistake I have done is opening an account with this bank ! I have raised a concern on June 13 and I have not yet got any solution to the same whenever I call the Call center they are replaying that someone will get back and thats it !!!! Is this the way it work! Feel like to hang myself for the mistake I have done of opening the account with EIB! #Pathetic # Poor Service #

Very strong emerging Islamic bank. Established in Dubai on 2004 with wide range of 59 branches across UAE

DHCC EIB Branch for me is very excellent. Ive been to Garhoud and Sahara Centre but im not satisfied with their service, most worst is in SAHARA Centre, the customer service is not good when its comes to explanation and service. almost every weekend i went to there to update the status of my account and my money but ending with nothing. But in EIB DHCC Branch is very easy to communicate, clean place, quite and very accommodating staff even the security is very approachable. Im Satisfied!

‪I had been trying to release my money since Feb 2019 no use closed all Liabilities and the Bank is still holding my money without any reason I am going to file a complaint at the central bank‬

Strong emerging bank with over 60+ branches

Will wish to give negative star, on the services provided by HCC branch peoples. overall disaster

Excellent staff and outstanding service

I have very bad experience from Emirates Islamic Bank and no one will support you always answer Big NO NO NO 😡😡😡👎👎👎

One of the worst bank never had a pleasant service at the branch neither during phone banking.I wish I never had a account with them.

Very lengthy process for everything!Plus no parking available

Very very worse no contact details available only one no. And that also most of the time busy or non responsive

Great plc to work

Worst service ever received from bank from Emirates Islamic bank. Still waiting to get complete salary transfer package after 5 Months. No body knows how to process their work product mentioned in website.

Excellent service

Need to improve customer service

Thanks

Dubai

They ransacked my card without any warning, and kept me chasing after them for a whole day when they opened it without any benefit. This and the scandal of the day your card does not work when you pay the restaurant account. I called the call center and they told me the progress of the branch, I walked the branch and they told me that you should call the call center.Is this a bank then?Personal Opinion based on Recent Events:They blocked my card without any prior warning, having me chase them for a whole day to reopen it. This, along with the shame that your card gets declined when you pay the restaurant bill. I called the call center and they said to go to the branch. I go to the branch and they said I have to go to the call center.Genuine question: You call yourselves a bank?

One of the worst banks in the UAE is not honest in dealing and cheats customers (similar to theft)One of worst banks in UAE. No honesty in dealing with customers and cheats customers .

The word C is too much for himcall center miserable

By God, advice from me, guys, I myself did not see anything but lying and theftFirst I completed a year’s end and the bank withdrew the full salary .. I asked the bank to return the debt schedule, but he did not take any wages from a year that are counted in arrears and the bank is the one who is late in resetting the schedule. This is considered theft.They treated them in a big lie at the beginning. They said about insurance for salafiya, in case you lose your time, etc. And when they say no insurance, you are not safe.By God, I did not see them well. I hope that I close my account with them as soon as possibleAnd the employees treated you when they spoke to you in a threat way, as if they were giving you Salafism from his father’s pocket ... God does not bless them, I pray for them from my heart in the Holy Month

Of the best Islamic banks in the UAE and Dubai

One of the worst banks in the country .. Dealing unprofessional .. They close your account for no reason .. I do not recommend a limit to open an account with them because their money is safe and not tempted by withdrawals and prizes to her money useful.

Too slowly in chasierSlow and no citizen employees

The employees lack experience services below zero

The employees lack experience in dealing with the needs of the auditors and the weakness of the services provided with lack of transparency when evaluating the transactions and does not deserve any star (I do not recommend it at all) Neither competence nor commitment only words ...

Good and respectful treatment makes you turn a blind eye to negatives

They are not experienced and the client is not among their priorities .. They are technically stalling and delaying in a childish way .. They lack honesty in most of their dealings .. Lying is their rule and the bank does not hide by inflicting the greatest harm on you in order to achieve an internal goal of the bank that is not mentioned ..

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