Quick and easy to arrange cruise insurance for next year. Staff extremely helpful. Good value for money and less than a lot of online sites without cutting corners.

The staff are always polite, efficient and transparent. I would not use anyone else now.

Orient isurance is the one of worst insurance in UAE.Yesterday 05-6-2021, they waste alot of time for claim approval. they always blame on delay in response from Dr, which is absolutely wrong.I will submit a complain to my Company as well so that they can avoid this company next time .I would say, if patient dies this company dont care,,,, they create alot of dramas,,,,, I would request everyone to avoid this orient insurance company.

Really not supportive and not user friendly... For approval they are asking for many documents from the clinics or hospital. They are saying its covered but they rejected all the lab approvals and continuously asking for documents and giving headaches to the doctors and us ...i was waiting for approval last 4 days. Doctor also continuously submitted documents but still asking for documents.Disappointed.

The service is really bad, I have my baby insurance created under Orient Insurance PJSC, I got the insurance in January and for some reason should have to consult a doctor in March month, when I visited the clinic the receptionist told me that the insurance is suspended. When I called customer care no one responded to me on that day. After reaching out to the relevant supplier (who created this insurance for me) he told me that the insurance is suspended and no reason mentioned so it is escalated but no feedback was found from the last 5-6days. This is the worst service I have ever found in my UAE journey.

I dont know whether I took a right decision or not by purchasing insurance from them. I had claiming issue in the clinic. When I rang the insurance provider they say I have coverage but in clinic they said I dont have and my claims got rejected.. I have no idea who to believe 🤷

Bad experience...after giving all the money we are not getting any service...still we need to pay medical expenses at hospital..only doctor consultation fee is discounted...this company is cheating the customers.

Orient insurance isnt located here, its been almost 5 years since theyve moved to AL Badia City. Simply made me waste my time coming here.

Worse service . Call centere never answers phone calls even you keep on hold for a day and call back request were never responded . Requested for a online renewel link and that too was not responded . Waste of time , money and effort .

This is the worst insurance I v ever had during 10 years in UAE!!! Bought insurance for child, paid double price to declare preterm case and now they reject all doctors follow up visits due to exclusions. This is nonsense, to take money for exclusions declaration and now reject every consultation !!! I would say this is cheating on clients.I would never recommend this insurance to any friend or company!

I WOULD LIKE TO COMPLAIN ABOUT A LONG DELAYS OF MY REFUND FROM MY CANCELLED INSURANCE.P/04/1305/2020/3408 YOU HAD CANCELLED MY INSURANCE DUE TO INCORRECT DECLARATION OF SALARY AMOUNT MORETHAN 4OOOAED. YOU HAD CANCELLED IT WITHOUT INFORMING ME. YOU PROMISED A REFUND WITH IN 25 WORKING DAYS AND NOW ITS ALREADY MORETHAN 1 MONTH AND IAM STILL WAITING FOR IT

Please dont go with Orient Nextcare medical insurance. I had the worst experience. Even though 3 scans are covered under maternity, insurance did not approve request for 20 weeks scan. I had to call them many times and explain and finally approved my request. Now again they are not approving GTT test which is mandatory for all pregnant women as there is a high risk of gestational diabetes. My doctor gave all the required details still Nextcare insurance provided by Orient is not approving my request. Please dont buy this insurance. They will make you go through hell. Really sad.

Worse experience ever!!! My mother who had a heart procedure had to suffer and wait 8hrs in the hospital after discharge before their approval and even then we had to pay out of pocket. I will make sure my parents and any other friends I know cancel their plans after this.

PEOPLE NEVER EVER GO WITH THIS COMPANY!!!! The don’t wanna pay even for most regular and simple tests and you will remain with huge bills on your own without any support from this useless insurance!!!! MOST HORRIBLE COMPTEVER IN UAE!!!!!

Terrible, they deal with 3rd party Next Care in order to never pay a claim...paid for the best insurance and our flight got cancelled and we were put on another flight...apparently not allowed a refund for rescheduled internal flights! DO NOT USE

Worst experience and worst insurance company ,there agent for individual insurance department (Mr. Manzoor ) lied to sale policy and the behaviour is worst after they are rejecting the claims from hospital. Cheaters

Customer Care executive forcing to give wrong details to buy new medical insurance so claim can not be made in future. good strategy to run away from responsibility

They dont answer calls

The poorest service ever seen in UAE. Tried to reach call center more then an hour and no one have responded........ Advise not to choose Orient Insurance forever.

Bad service! poor quality! not professional! not responsive! if only i can put without star here i will do... i bought a car from automall and the insurance is this (Orient), from them also... its been almost three months and they are still not paying me for the rent a car i used when their workshop was fixing my car. and the workshop, they used duplicate parts... i have been trying to call the name Zahir Mohammed but his mobile now is closed, i tried to call Vasu Purushothaman which he is also i believed can help me follow up my concern but he literally mentioned that he is done with his job and i can only call this person Zahir...

Pathetic health insurance. First they have no way of renewing the insurance policy online and once you try to do it online, it shows no record found. I finally called the call centre and after long time of waiting and dialing a couple of times, I finally got an answer to go through an insurance broker. When I renewed even long before the policy end date, I was issued a new policy number which now gives them and their pathetic nextcare another reason for rejecting any claims. When contacted, they say that since its a new policy, it has a waiting period of 6 months. When visa number, emirates ID and all documents are the same, how could they issue a new policy instead of renewing the old? There is no courtesy and even simple tests like a CBC is rejected by their provider citing the same reason.This insurance is only good for renewing family visa. Apart from that, there are absolutely zero benefits.In my experience, this insurance is only good for buying panadol that you can anyways buy from a grocery store.

I do NOT recommend this insurance for anyone. Even if it’s cheap they are not capable of handling simple reimbursement claims that were caused by multiple doctors visits and invoices related to the same emergency case. If you as their customers visit the same clinic for follow up procedures that you used for the emergency, this insurance does not cover that!?? You need to see another doctor as per their policy and start everything from beginning + extra paperwork and other policies. Really inconvenient. One star only for quick response from the customer service unit.

The worse experience called them multiple times was put on hold for 15 minutes with no response, I hope you realise that the person on the other end is a sick person who need help on urgent basis to visit the hospital. If you cannot cannot answer the phone you need to hire more staff.Would never recommend them to anyone👎VERY POOR SERVICE

Staff have the worst customer service ever. So rude of them especially if you will get a refund. They will just keep forwarding to other person and keep saying next week next week until it will be more than months. I encountered worst service from them.

One of the worst companies out there you cant even get in touch with their customer service department been trying to call them 4 to 5 times they keep you on hold for ages

Their Nextcare insurance is useless! Worst experience with a any of the insurance company in UAE!Need to wait 5 days to get an approval for an MRI. Need to wait more than 1 hour to get cold and fever medicines. All pharmacies in UAE knows about it. You need to call them at least 3 times to follow up and get the approval.No words to explain useless experience I got with this insurance. You will be able to see rating from the Google reviews as well. I will tell everyone I meet about bad experiences I had with this worse insurance company.

Worst service ever. Will make you wait long on the phone. You will never undertstand them. At the end they hang up the phobe on uWorst services everDont do the mistake i did

I hardly ever write a negative review, however this time I could not let it go.I tried to renew 6 insurances and after 2 weeks on calling basically daily not once did I get call. I ended giving up. The reception once had the audacity to hang up when I requested to speak to a Manager in the office(23rd August). The last call (today) when I told them that I would not renew the insurance because it was more that 2 weeks and now all the insurances had expired she stated thats ok . Clearly customer service here is not there best. I have worked with Oman Insurance - Bupa / Aetna / Axa, etc. and never had such a bad experience I would not recommend this insurance company. Lets not even go to the part of claiming, nothing is ever covered. Everything comes rejected and you must refute it to be able to get whats yours by right.

I am really dismayed by how I was treated today about my inquiry over the phone with your so called professional consultants. I called many times to seek assistance about my medical insurance (simple inquiry to link my insurance to my Emirates ID) but I was not assisted properly. I talked to 4 different people the whole day and got nowhere, no answer to my question. It is really unprofessional to be passed on by different people and yet got no assistance on a simple enquiry. Is this really how you do business? I will not wonder why your ratings are really poor online, it really reflects how I experienced your customer service today! Never we will recommend your company to anyone.

Dear All, thank you very much for ur feedback guys! I wanted to take an insurance from them but after reading all the feedback i will definitely save myself

Worst insurance company and staff ever, dont bother your self even think to contact it, customer service are shame, sales agent they dont know what theyre doing, they targeting to sell you the insurance and here we go, ignoring and blocking you from their contact, I cant even get the network for my company staff.

Uh oh my ILOE (involuntary loss of employment) insurance from this company. I hope they would honor the insurance policy

Your website is not done properly. I needed to check the network coverage for medical insurance there is no information about that. You cant get proper information or documentation for the coverage.

Never pick up the calls for customer care, useless and waste of money

The worst of the worst, if you have the misfortune of being insured with these guys by your company get ready for people that do not respond to emails unless you send 3, I eventually got a response after a month. Dont even bother calling, youll get nowhere. Thankfully our company changed providers so no longer have to deal with them.

Orient suspended/canceled my sons insurance and I only found out when we were at the hospital and he is very sick and they the hospital wont accept my son. I then called Orient hotline and they said that his insurance shouldnt have been approved at all and Ill get a full refund. But my broker is saying I must fill up a cancellation form with something stating that I am requesting it to be canceled and that I am liable for any claims and they are saying Orient is the one requesting this in order to process the refund. This is unacceptable and very unprofessional from both Orient and the Broker and in my sons expense.

Good

Worst company ever, the réceptionist speak to people as Master address to his subject.

One of best best insurance companies, prompt in service and tries best to deliver what is promised. They gave me good service with my renewals and for new business.

Very bad experience. Was calling to activate the health insurance and you won’t believe why they said... it’s lunch time please call later... then why do you have a call center to pick up calls if people are eating lunch... it really doesn’t make sense... would definitely change my insurance.

Today from 8am to untill 16.20 now we iam waiti for approvel this is not good Insurance.very bad not good poor servic.

I had been there only for payment of annual premium so every thing was pretty much fast & smooth. Only thing which bothered me was there is no online payment method available.

Very bad insurance, even the very basic medicines are not covered and you have to pay from your own pocket.

WORST WORST WORST SERVICE AND ITS BY AL FUTTAIM GROUP HOW SHAME...

I suppose there is nothing lower than 1 star, so I had to choose that. Been almost a year I am waiting for a reply regarding claim. The charade of not replying to emails or calls and we are working on it and pretence is just an icing on the cake.

Very bad insurance company. My renewal was taken as a new policy??!! Is this your new style of scamming people?

Very very bad service.. nobody can help me via customer service, they are useless!!!! a lot of numbers but all are useless!!!

No follow up to renew my 2nd year Car insurance until last date even though i am a existing customer. Only a renewal notice is received 1 month earlier but it does not have what is next. I am trying to contact but limited business hours (Friday & Saturday closed).

Pathetic . They won’t pick the phone, expect u to renew even while the insurance is valid. It was my mistake to purchase the insurance with orient.Never ever, ever purchase any kind of policy. I would have given 0 star if I could.

Its the worst ever!! I regret taking this insurance... i am going to complain to uae consumer court... these insurance is giving me a tough time.. horrible service...

Great services and options available for insurance policies

The staff is incompetent & terribly rude I have been treated like a door mat when I called them twice to inquire whether my brothers emirates id is linked to the insurance or not the call was answered twice by the same person and the manner in which he spoke to me was so disgusting something I never experienced before and the problem is not yet fixed....

Professional, but they can go less in price

This is the worst experience ever i had for refund it takes 1 month very poor service

Office is permanently closed

Never deal with them

All type of insurances are available here.

Good servies from the employees

Very poor

Worst insurance company ever!!!

Not good at all

Pathetic.

Pathetic.

Very bad services

Catastrophic!! This insurance does not reimburse anything ... it refuses everything. She had agreed to care for me and then rejected everything. I had to pay 4000 Aed out of my pocket.Unreachable and incompetent. They are simply thieves. Avoid this insurance for you and your family because you are in great danger in the event of a major health problem: it will never pay.It’s shameful that she can still exercise in 2020.

With a lot of money, you would have had the worst service I had ever had

What is credible, the rate escaped and the best people

Is not clear pricing method ???