Very good service. I’ve never had a problem with obtaining my policy from this company. I feel safe now. I commend the professionalism of their staff. Thank you very much!

Friendly, knowledgeable explained well so I could make a decision. Excellent for customers with medical issues

The best service received from Mr. Jamal, I would do anytime again.

I have a car insurance policy from them and have been a loyal customer for about 4 yrs now. For the current policy they didnt add the rent a car option. To add it from the middle of the policy they are asking for an amount plus the rent a car cant be used from current claim, only next claim onwards. Then why pay the amount?? I am surprised by this ridicilous process. When the car goes to garage for repairing it easily takes a week or more. Its so important to have a rent car option which is a basic need. They should be more flexible in such times. Wont renew with them.

Very bad service. I had premium insurance for my land cruiser. It was hit by another vehicle, rsa took my vehicle to some cheap KM garage and they ruined my car. They installed damaged side view mirror of some other car and installed fake tail lights. None of the parts installed were genuine. Didnt expect this kind of response from RSA eventhough having a premium comprehensive insurance

I noticed that my bike was hit inside the parking on Monday 9th August, I opened a police report and thats when it all started with RSA!Since that day I am running after the insurance company, where they informed me that I will have to fix it at their approved garage, I sent the bike there on Saturday 14th, and then went personally to check if they finished the quotation on 15th and they confirmed that they did, After that I took my bike to my preferred garage to have another opinion and quotation and they provided me with that.For over 10 days I am on the phone and email everyday not less than 10 timrs... where every day they say tomorrow we will get back to you, and during all this time my bike is just sitting there with no one working on it.After all of this waste of time I hear back from RSA last week that their Maximum liability is 3,500 AED! that they will transfer to my account and I can fix it at my preferred garage! which is not even enough to fix the slightest issues with the bike caused by the person who hit my bike.... keeping in mind its a harley davidsom fatboy not a delivery bike.This was by far the worst and most unprofeasional experience I ever had in my life dealing with any company not just an insurance company where you dont have feedback over the phone or on the email.

I would like to share my experience on dealing with Ashley Gonsalves, he was prompt, eager, willing to assist the best possible way and ensured he kept me posted every step of the way. People like Ashley is what makes a difference. Thank you.

Very disappointed , couldnt renew my policy . Called during working hours , i was told to call back on Sunday as all seniors are on leave and my policy needs approval.Called AXA and bought a insurance within 10 mins , thats called professionalism at customer service .

Below is the list of issues with the Body shop Performance Tunning (Non agency repair under RSA) after keeping my car for 16 days.First thing, it was very strange the advisor was not ready to listen to the issues & take a note of it.First time I came to know that they going to replace the damaged parts with used ones from the local market.No update on the vehicle readiness.Advisor did not explain anything regarding the work done on the car and parts replaced.Steering wheel was off-center and when I mentioned while collecting the car, the advisor says Car was tested by Mechanic and is Ok and he will call me back after 2 days.Rubbing noise in the front wheel was still there after keeping the car for 16days.The bearing, he mentioned was ordered from Germany was not listed in the hidden Job Card (happen to see while signing the satisfaction survey report, where you are given no time to see the documents).When I asked the advisor to give me the details of the work done , answer is the insurance company will send, which is not received till date.Again I had to take my Car to VW service center to check whether the Car is ok because I drive regularly to Abu Dhabi.U cant trust them AT ALL, because every phone call you listen to a new story.

My car was insured by them for more than three years and I spent more than 40,000 insurance refunds, and in the fourth year they increased the amount of insurance due to an accident that I was not the cause of, but against an unknown person and they did not appreciate loyalty, unfortunately.

I have had a car accident and the service level and the way the company has handled us as customers have been terrible..... Maybe a good company until something happens. I have asked to get contact with top mangement to solve the situation but the claim handler refuses....

Extremely poor customer service! The managers are never available when a customer wants to complain. They never call back either. Had more than 30 cars insured with them over several years and lately have been facing “very poor” customer. Will not recommend anyone RSA to anyone!

Very good insurance company I always renew my motorcycle insurance there. One thing I would like to see in the future which is dedicated parking for RSA customers.I always suffer to find even paid parking note that all other insurance companies have free parking dedicated for their customers.

They send me for car repair to Dhanya auto centre , they not repair car properly, they steal my car mud guard, when follow up both shop & RSA INSURENCE , both no response.

They have the worst option on how to pay, closed Friday and Saturday so you cannot even call to get assistance. When you do pay online it states payment has been incomplete even though you are deducted

Had a minor accident front bumper, light and tyre suspension damaged. Car wad towed and sent to make repairs in a reputable garage in no time. Claim raised stress free. Costumer service were very professional and helpful. Definitely recommend this insurance company.

Good service & reasonable price on car insurance.

I know that you are the best in the market! Unfortunately brokers will ruined your reputation! I Insured my own personal cars with you through a broker & l had an accident rear bumper which is not my fault! Till today i am confused!Unfortunately today I tried to renew my car insurance without avail during the last two days! Ms.jeana the office secretary said you could not! I asked why! She said your file is blocked by your broker! I said simply i am trying to renew! Actually in my country no one knows who is really managing the insurance industry! Insurance companies & brokers seens that they are the one who calling the shots whether you can & could not! Unfortunately it is difficult for me & others customers to know who is the honest ones and the bad ones!

My experience with RSA has not been very good as it has been just one week I am dealing with their tantrums already. I cant provide NCD proof for last four years because I just bought the car last year. Since one week I am driving around only to know that my insurance is not active.I have paid a premium to you already since other companies are quoting better plans and relatively economics.And the process of cancellation is so tedious that I am paying more to activate the insurance. One star is for the courtesy your employee showed while discussing the mess.

One of the best insurance at best price.No excess of windscreen. Car rental free.What more ine can think

Good service. Detailed explanation provided.

The don’t even pick up the phone

The dirtiest insurance company Ive ever seen in my life had an accident three months ago.He did not cover my vehicle for the day.I tell them the vehicle is mortgaged to the bank and they tell me.I tell themI tell them the vehicle is mortgaged to the bank and they tell me to pay to the bank and we pay you

Made a no fault claim after 20 years no claim (2 cars). Summary go to Axa Insurance, cheaper, better cover (replacement car), and visitor non UAE licence holders covered. RSA offers none of this. The tediousness of the RSA claims management process is too tiring to list here, just shop around on renewal, and dont be a twenty year fool like me!

I got disappointed about how long procedure to do with the renewal and their is a problem between the brokerage and the insurance company, hasn’t to do anything with me, they kept me on hold for 72 hours just to solve the issue between themselves, RSA is procedures are getting longer, complicated. And i am stopping the car due to the insurance company has issues with the brokers and i’m losing time and car is stopped.

Worse ever insurence , when ur car breaks you have to leave it in the middle of the road when it broke bcz they only come if you take the car to any of the garages in specifc garage areas , not where you want. horrible

One of the best insurance company in Dubai, and its easy to communicate with staff, and rate is excellent

One of the worst companies to buy travel insurance from. Their cancellation fee of the policy before it starts is almost same with policy amount! Will never buy from them again.Update: they asked me below to send an email but no one bothered to reply.

Customer service is excellent, and they act on your request immediately! Plus the reputation of RSA and competitive price are unbeatable!

Super slow and unhelpful claim service. I would definitely avoid renewing with them.

Terrible company to have contact with. We were involved in an accident and the company has treated us very bad and no solution yet even with 40 emails and 15 calls back and forth. Whatever you do, please do not use this company.

I have sent two reminders and have requested my mail to be forwarded to their management for actions but there has been no response. I unfortunately have no other options than to register a complaint with the Insurance authority in UAE. It’s day light robbery on the home insurance sold by RSA via Najm care. Please do not go with them.

Motor travel home insurance310 years old British MNCCustomer focusedEasy to buy insuranceBest claims service in the marketOne of the great places to workDubai Abu Dhabi. Sharjah has offices in UAETrusted brand in the insurance industryEmployees and customers love it

Had RSA Insurance for my car for one year (cant remember if i had them previously anytime for my 10 year old car). Firstly they provided me Comprehensive Insurance with a very good car value at a very competitive premium price. Unfortunately the car was involved in an accident including Public property damage as well as car damage. Car repair costs were estimated to be very high and hence the car was written off. As a customer i got the insured value as per policy (minus the depreciation costs) + the Municipality fine charges. Whole process from raising a claim to receiving funds in account took around 25 days. Yes there was some delay in the registering of claim for property damage but it can be ignored considering the above time period for such claims. There were times when Technical Team who makes decision on claims doesn’t respond on emails or phone but constant followup eventually did the trick. Overall happy and do recommend RSA but i would request the RSA team to improve on the communication to the Customer. Thank you and look forward dealing with you again ( unsure how i will be dealt with when i approach them for a new policy... higher premium??)Special Thanks to George V, Ahmed KP and CS Team - Reynaldo, Coutinho, Garry

Its been so easy for the claim insurance.

Great company. I lose my job because this situation with Corona Virus and my insurance was covering also involuntary loss of employment.Considering this period the communication with the agent who care my policy was very responsive and give me always all the details i need to know, following up my benefits, payment was in time, no stress.Recommended insurance company.Thanks RSA INSURANCEMany Thanks for Ronald Ferrao

Very bad experience. Will never recommend anyone to go with them . They made a mess with my accident claim. No after sales service and you have to run from pillar to post . Almost 1 month and my car is still is still in garage . Paying for rent a car .

Five years with this guys and even though I have never lodged a claim, my engagement with them when renewing my policy has always been hustle free

Amazing service provided by customer support. I recieved my funds within a day after it was claimed total loss.Highly recommend RSA.

Terrible service. I broke down and guys helped me push car into carpark. They said because im near a workshop......even though not my workshop, its no longer an emergency, so no tow. Essentially saying just take my car to the workshop next to me!!!Quoting small print is fair enough, but this is 3 cars now off RSA books, because I will not entertain them again.11/10/2020I have emailed you and will await a response and voice what the solution from your end is for this bad service!

DO NOT INSURE YOUR CAR WITH RSA!!!! Never ever had faced such an unprofessional way of dealing with customers in dubai. Its been more than 2 months my car has been on their garage and these guys are creating dramas of inspection everyweek for the damages. you people are real shame for the professional insurance companies.Never get your insurance with these people. its total waste of money.

I got traffic fine because they didn’t update my car insurance in time and when I try to get the refund they said that was my fault but I made everything in time. Worse company and I spend more money than I want.

I learned about RSA when I bought a car from a friend and it was very easy to obtain insurance , so smart and straight forward , they send me reminders , they offer me immediate quotations and they keep it reasonable , I have converted my other 2 cars to RSA for the simplicity of convenience and price

My experience with RSA was very good i had two accident reports and both was covered on time the only pain was to pay the excess amounts

Worst experience I ever had in my life, they do not even deserve 1star. Why? well Where do I start.......at this time I am on hold to speak to someone for 54min.The reason I need to talk to them is that I trusted them to renew my insurance online. The price was approx the same as last year so I simply renewed and paid the fees.Today, with a broken car I realise that the renewal was the same price but they have removed services that the year before was included. This way they scam you in giving the same price but in reality they have increased the rate by 20 to 30PCT.I just passed the 1 hour holding on the phone. Still no one to answer me.If you consider doing business with them, please for your sake or the sake of your loved ones, consider again.

Very bad service👎👎., dont ever buy rsa.

Be careful if you need agency rapier for your car . if you have RSA , you force to go to garage rapier if your vehicle is 3 years old . and you have to wait a call from garage (u really need to wait) .

Dont insure with this company, after two years with zero claims, they refused to cover a claim, start giving excuses and want me to pay amounts to the garage that, are more value than fixing my car without using the insurance , they are very bad and dont listen to customers. even though it is the first claim after two years.

I dont know about this

No one is answering the call when we visit no one is asking for the reason for visit ... employees are sitting and talking with each other and customers are waiting..... that is better to close this company rather wasting the of customers.

Agree 100% with the most recent reviewers. I wish Id seen these reviews before buying an insurance policy from RSA. Worst customer service I have ever come across in any company / industry, RSA is an insult to Dubais bid to be the happiest city in the world. Dont bother calling 800 774 because no one ever answers. Dont bother visiting their offices on the Ground floor of Burj Al Salam because you will find the two most non caring and rude women you will ever come across attending to claims. My advise to anyone insured by RSA is repair your car yourself regardless of the magnitude of damage because a single claim with RSA will age you a few years and its just not worth it.Edit: Considering the company responded to my review 6 months later, I have no doubt in my mind that they actually do not care about their levels of service.

Excellent customer service and excellent insurance prices if you have no claims for a couple of years. I was buying a car and they gave me a a very good rate as I had a car insured with them for 3 years without any claims , I purchased the insurance from them and they sent it to RTA to enable me to transfer the car , unfortunately the sale didn‘t go through and I didn‘t buy the car , I sent them and they advised that normally they have to discount an amount from the insurance value before refund since they already sent the insurance document to RTA but they told me we will try our best to not discount any amount and they did , they refunded me the amount in full . Special thanks to Shahid that followed up with me and replied to me instantly for any request I sent, he was extremely helpful and special thanks to the management for refunding my full amount without any penalty.

My car insurance was with RSA, it was full insurance. I had a accident and they sent my car to PAL Garge Dubai. The process to apply claim was very easy and I could sent my car to Garage on next day itself. Really I recommend RSA .

I had a very good experience with RSA through our Broker Cosmos Insurance

Worst Experience! If there is a 0 rating , I would give them zero. I paid for the insurance for a whole year and when I claimed one of my event, they said i am not eligible and also i cannot cancel my insurance as they said I have purchased it for a whole year and I have to pay it till then. worst customer care

For a few years now, RSA is my only choice in insurance. They are very cooperative and serve fast. Their response is quick and their rates are very competitive. Staff is very well trained. I would need a very strong reason to switch to another insurer.

444591 is my claim number,,, enforcing me to repair my motorcycle in the worst garage i ever seen, after contacting the garage manager he shows that he knows one of the manager in insurance called (gladen) of the evaluation department challenging me that the insurance will not approve any repair anywhere else because of this good relationship between them (no comments) in my point of view insurance company should be more flexible and customer service friendly more than this

Best service and good price

Worst insurance company you can ever choose,No one replies to customer serviceNone of the staff is helpfulWorst managementWorst customer serviceMy car is 2019 model and I took the top package yet this is the level of service I get.Does not deserve to be registered as an insurance company and is a disgrace for the customer service levels in the UAESeriously have seen a cafeteria guy who can manage better than those peopleI Do not recommend this company.Indecent service and management.

Doesn’t support European insurance

One of the best insurance company in uae. I am with thim almost 6 yrs

I couldnt believe theres customer service in this low category in dubai .. i dont advise any one to deal with them .

Very bad insurance. If you have a premium car. Never go for this insurance.The offer only 2 Garages for premium carsKM Garage Rashidiya and Euro Gulf Al quoz.If you have rent a car option , it is more complicated.You cannot get a rent a car company of your choice + the choices of care are very limited .This will be my last RSA policy.Really disappointed.

The worst experience ever!!!!Please don’t ever consider this insurance. I’ve given the car for repair to their “trusted garage” and instead of just fixing my bumper I got the half car stupidly colored. Because KM garage hit it. After that they colored half car with not matching color with million dots. Till now RSA didn’t take any actions to meet my complaint. Don’t ever deal with it!!!!!! Totally unprofessional!

Was definitely a good insurance company. Service standards have certainly dropped over the years. I expect RSA to at least employ staff who can speak to their customers politely.Some of them in the motor claims section should be taught some basic etiquette on talking to senior citizens. Thanks to them you will be losing me and many others as customers.

Waited 4 Hours for the approvalWaited 4 Hours for change of statusWorse ever1st & Last time to deal with such company

They would give you unreasonable estimate that would barely cover fixing your car and when you ask for a breakdown they tell you this is what it is and dont reply back with any breakdown or anything at. Not nice at all to have ur car waiting to get fixed for more than a week. I will have to go to their office to get a propper response. Worse experience ever.

Im so unpleased with the service, I was in the Emirates Group Headquaters where they have 1 open office and they dont know how to tldo their job.I needed to extend my insurance and they couldnt finish because it was done by the broker, so they sent email to the broker apperentally and told me I have to wait up to 3 hours, after I called the broker to reply back, they said they didnt receive any email.I called broker and gave the guy a phone who works in the RSA and they talked and he said to wait still and told me off.After 3 hours I called RSA and now one of colleagues told me that he will finish it just for me to reply to his email and he will try to do it but its late, they are closing.All I can say, everything in Dubai is like this, I dont know why 50% of workers get their salaries!

First view on google maps says open til 17:00 hrs. Went to the office and its closed. Also nobody answers the 800772 number! Tried to renew policy online, doesnt work either. Very bad and Covid is no excuse anymore!!!

I cannot express how disappointed and frustrated I am with Royal & Sun Alliance Insurance (Middle East)*TIMELINE OF EVENTS*Friday 6.30am on the 10th January 2020, my automobile had broken down on the side of the road, due to Dubai floods. No one from RSA answered any calls on this day. So much for 24 hour road side assistance on my policy !Saturday ~ 11th January 2020 again I contacted RSA to assist me with my breakdown. I spent over 6 hours on the phone back and forth to RSA motor insurance and Road Side Recovery assistance. Every single RSA phone adviser gave me conflicting information. I’ve never been so confused about car insurance procedures in my entire life. At 5pm offices closed and no progress, no call back regarding road side assistance.Around 10am Sunday 12th January 2020 I called RSA again and finally after complaining I received a call from RSA road side assistance.11am I met with the RSA road side assistance driver, he informs me he can’t take my car to the repair workshop in Al Quoz (recommended to me by one RSA phone representative), and to the police station, without paying extra money. So again I waste more time (over 30 mins), calling RSA to try to resolve the issue. Finally I was informed by an RSA service representative to take my car to Al Barsha police station Dubai to obtain a police report. Then onto Dubai Investment Park for the repairs.12 noon, we arrive at Al Barsha police station Dubai and I wait another hour at Al Barsha police station with my car on the tow truck and the driver waiting patiently at the police station car park whilst I go through the procedure to obtain a police report. I finally receive the police report.It’s 1pm and we proceed to travel onto Dubai Investment Park for the repairs. *Note: I was advised to pay for extra road side assistance time/travel. The RSA road side assistance driver asked for Dhs 150 payment in cash. What if I didn’t have cash? Then what ?*ALSO NOTE : I requested the for the RSA phone representative to forward me the exact address for the service repair shop, which she failed to do.By this time it’s 2pm ... 3 hours after meeting with the RSA road side assistance, where my vehicle sat after breakdown for 2 days.2pm we arrive at Dubai Investment Park with the road side assistance in tow, we discovered we’ve been sent to the wrong address as there was no workshop anywhere to be found.So yet again I attempt to call RSA and it was clearly impossible to speak directly to someone as the waiting time for calls took well over 30 mins to get through, so I proceeded to call the manager of the service repairs workshop.He informed me it’s not Dubai Investment Park, it’sin Dubai Industrial City !So I travel yet another 30 minutes drive, with the road side assistance truck in tow and head to Dubai Industrial City.Around 2.30 pm we arrive at Dubai Industrial City. Only to be told by the body shop service advisor, that we are at the wrong address for vehicles affected by floods. We are to take the car to the Service Center in Nad Al Hamar Rd - Dubai. Another 70 km away from the destination.NOTE: I was sent to two wrong addresses1. Dubai Investment Park2. Dubai Industrial CityI’m totally disappointed with Royal & Sun Alliance Insurance (Middle East) Dubai UAE for their lack of communication, clarification and direction which was absolutely essential to organize the service for my vehicle. The unprofessionalism by RSA for my motor insurance claim has been noted and recorded. The massive disorganization from RSA is appalling to say the least.Something must be done !

I will not even think of rating rsa! 5 yrs insurance with no claim and once i have a minor issue they are absolutely reckless and unprofessional. small dent and scratch cant be properly done. i have paid over 50k in the past 5 yrs and i will never insure with them again. its so disappointing to see such attitude!

I purchased home insurance from FAB but now when i want to claim damages nobody is picking up the calls even i tried reaching them over the mail but have not received any response, the customer experience is very poor i think this policy is shady

Great service

Office smells of sweat.... Its revolting. Service is extremely slow. 2 ladies sitting behind the counter there and 2 customers... Its taking 30 min to per customer... Great service online from rsa but its clear that offline support is on cost cutting.

Really dont recommend this insurance. Theyll never contact a customer or reply to them while on hold. No way of communicating with them. Took insurance claim as a car, and the garage offered by them only works on SUV... Try calling them or speaking to anyone.. no response... dont care about costumer support.

One of the best insurance companies in Dubai, I’ve had nothing but positive experience. Attentive staff and logical. They have a parking issue and make you aware and offer alternatives. Very pleased.

Worst experience today with Road Side assistance. Manage to reach someone at call after 10 continues calls and waiting for more than 30 minutes. That is also after trying non-toll free number. Toll-free number keep waiting with standard message of We will attend you shortly.Reason of delay was simply explained as Busy because of many calls in Sunday morning.RSA is the costliest in market and supposed to provide best service...

Taken insurance package from najm but they refuse to pay.Poor managment poor services.Fradulant.When i contacted with them they told me to send documents i sent all my documents after 4 hours i got e mail that you claimable amount is 1000 but you are claiming 700 so there is no claim it is non sense .Any how i recomend all of you dont get any policy from them.

Prompt and good service. Parking very difficult for cars. Had to park in paid parking near Conrad. Best to go by metro or bike.

Please dont choose this insurance when they are asking your credit card by phone they charge you much more without your permission.... I am asking a refund for more than 10 months but they never came back to me. ABSOLUTELY NOT PROFESSIONAL.....

By far the best insurance company in the UAE, as a matter of fact the only insurance company I trust. I visited the branch at 4:00pm only one counter was available so I had to wait for a while, but I was looked after very well. Parking is an issue therfore the 30AED you will pay the valet is worth it.

Very bad customer service experience, I had two incidents could nominate you to be the worst, However i know you are one of the best but still customer satisfaction comes first, I called your contact center at 09:29 to get a quotation and the person told me i will receive an E-Mail to submit the documents and process my insurance and till now i didn’t get this E-Mail However i called the same person after 30 mins and he told you will receive it shortly, The second one was a lady as i didn’t hear back from the first person so after 5 Hours i tried to move forward with different person which told me the the TPI more expensive than the comprehensive one and she put me on hold with out my acceptance and for no reason, I think as much as you are working on your coverage development you must look after how’s your agents Ruining Your Business Easily.

Refused to pay for a home theft claim from home insurance policy. After extended persistence RSA finally sent a lost adjuster. Despite the loss adjuster noting it was a clearly theft claim after further months of delays and unanswered emails and calls RSA refused to pay. Have cancelled all car and home policies.

I have been buying motor insurance from them since last three years . Sales team ( Christy Thomas) was very quick in responding to the clarifications seeked. Not only so , the operations team ( Amjad ) was speedy in facilitating my claim with insurance company . Their support is worth mentioning

I had accident in Oman as my first accident with RSA insurance. Very bad service, no sense of urgency, no clear process, no understanding of Oman process.On top of that, you discover a lot of limitations in the insurance coverage for Oman that was never mentioned in the policy.Also the call center agents, doesn’t differentiate between emergency case for someone traveling in Oman or normal accident in home country like UAE. On top of that, they are really unprofessional and not trained enough.Every time you talk to agent, they start from the beginning asking obvious questions as if they don’t have any case management or CRM system to track what happened in your case.It’s completely unrecommended and I will terminate such policy ASAP.

The most trusted car insurance I have come across in UAE.

Awesome place. But getting parking is very difficult. Its very next to Sheraton hotel

Have had a great experience with them so far. This is my rth year with RSA. No issues with claims either. Service is pretty good as well..

RSA is one of the most reliable and customer centric insurance company! They have a team who is ever so ready to support promptly! Well done RSA!

Smooth & Easy registration processs, Ms. Jehan helped me alot with handling that, recommended her for any inquiries regarding car insurance, she is soo kind, welcoming & patient person..No claiming soo far, & if any i hope they will be responsive & efficient..

Excellent customer service and response by phone and email. Communication excellent. Would certainly use again and recommend to friends.

Good Insurance company though rates are bit high which need to be looked into - rest is fine - service is good- claim handling is v good tooI suggest go pink - Go RSA

Worst customer service along with unexperienced staff...after renewing my policy for the fourth year without any fault or accident...im surprised that my policy is not under agency repair condition even my car is under warranty rsa agent want me to go to the garage and repair my car and lose my dealer warranty...my original policy included agency repair i just called year after year to renew it...i didnt ask for any change just renew and take the payment...agent decided to remove this option without thinking that my car isbunder warranty and if my car is repaired in the garage i will lose my warranty which is more important and more expensive than what i have paid for the insurance

I have been using them for last 2 years . Wont renew my insurance with them . I got stuck in desert just 200 meters from road . I called them and they said operations team will contact me and I sent pictures along with location . Advisor on phone told me 40 mins approx. In next 30 mins o didnt get a call from driver nor operations team .After I called them and they advisor kept me on hold to check the status , and told me now its getting dark so we cant send anyone .We can send someone tomorrow .Is this a joke !!! What am I supposed to do ? Spend night in desert just to get my car towed . By the way it was 5:50 pm in evening on a weekday .

The worse inssurance company I have never seen, they said client is our priority but once you have a car accident you have to suffer with their unprofessional behavior and way they are acting.Not recommanded at all

Very nice Insurance company with great service. I am enjoying it from last 4 years.

RSA office is near trade centre metro stationTheir old location at oud metha is still showing in the mapsFollow this location to reach them

I was with them for the past two years without any claim nor traffic offence. Now, they do not offer the Agency Repair anymore with same price with previous year even they have increased price for my premium for almost AED 1000 with the same policy. Their excuses were they can no longer offer the Agency Repair with same price. It seems to me that there was no discount as a corporate member which they claim did in their quote did not explain any detail of discount at all. Consumers, be warned about buying a policy and shop around wisely. I have managed to decrease AED 1000 of premium with other known Insurance company with Agency Repair. Very disappointing to see the business practice like this. Hope this comment will help some to find the better deal.

If you have an agency repair policy with them, youll probably be OK, but if your policy is none agency repair, then I feel sorry for you.They have a tie up with a garage called KM Garage and it is probably the worse place you can take your car to.Not only they did a very bad job on my Ford F150, but they actually damaged other parts of the car. RSA asked me to bring the car back for repaiting and to fix all the other damages, which I did, and after another 5 days, they did an even lousier job and more damage!RSA acknowledged this and asked me to bring my car again, thats when I asked for another garage since I could not trust them anymore. RSA ignored my request and just didnt care. I ended up repairing my car at my own cost.

Used their recovery service three times for a broken down vehicle. Prompt n professional service within the hour