I go with my friend kabayan to married in Consultant ,The service inside the consulate its mahal kitta subra talaga. I love ❤️ Philippines 🇵🇭 and i love all kabayan in uae 🇦🇪

I really appreciate how our government helped us OFW/OWWA members especially now in the middle of pandemic.For 10years of being OFW I must say that all the staff are now very accommodating and very helpful. Unlike way back 2012/2013.Please also bear with them as they really doing their best to assist us.

At least have someone answering us in whatsapp to give us the right person to contact in the consulate with our inquiries rather than saying ask the procedure in your local area in Philippines. Furthermore, I called few times on the landline but wasted my time as I receive no answer. As we are doing our best to contact you even in our busy schedule we ask that please do your part as well.

The system is much better😊 but I hope they will add toilet for women.Always bring your ballpen!

The security in the main gate are very accommodating. You have to prepare all required documents for you to be able to allowed access inside the premises.. the personnel inside are friendly. They will give you stab and will ask you to proceed inside the next room in the building.It was a bit crowded when I went there so be very cautious with social distancing as the space inside is not big enough. Once your number will be called, go to the counter and present all required documents. After verification, you will then ask to proceed to the cashier and pay the amount. After that you will then ask to come back on the date to collect the documents.Overall the whole process was smooth, it took me about less than an hour. just make sure that all your documents are complete.

It was ,really fast in processing my renewal of passport ,it only takes less than an hour.all the staff were all great ...keep up the good work

Secure first your appointment online not only for passport but also for affidavit, notarization and Consular services.Slot is full so plan ahead your appointment.Just apply today my appointment but the earliest available schedule will be on September 27.

I HOPE THERE WAS ZERO STAR OPTION TO SELECT. WORST CONSULATE EVER IN THE ENTIRE WORLD. NO ONE IS BOTHERED TO ANSWER OUR CALLS. HORRIBLE. TRIED CALLING 3 DAYS DURING DIFFERENT TIME OF THE DAY.

Why do you let all your low class workers come to the UAE and destroy the market and service standards of the United Arab Emirates? Can you please ensure that your government reinitiates citizens of the Philippines have approvals to leave the country, and pay money at the airport? Because if you dont do that consumers have to suffer.

Each time I meet the Consul General it is a very inspiring and refreshing experience... Only one of a kind Diplomat...

I had a very bad experience renewing my passport, that was the first time I will renew and visited Philippine consulate. I was attended with the old lady wearing glass and I’m not familiar with her name she was assigned on the 3rd counter and verifying my documents if I have fill everything what to be done but I have missed something to fill on that form and I was surprised with her words and felt shy on that day in front of many people behind me, because she have told me that I don’t know how to read and understand and she was telling something on the lady beside her that “It’s seems like I’m teaching grade school here and it’s better to teach my grandchildren because they can easily understand” Then I said apology because that was the first time I renew my passport so I have no idea. I was feeling bad that day and looking for some complaint box but unfortunately I couldn’t find anything. This is a good thing that I found online feedback so our government can orient their workers not to be rude in front of anyone. I hope this feedback would help to improve the customer service or attitude of those staff towards anyone else (OFW).Thank you and Regards.

I love the way the security conduct and handle the people I give them 100% for the good job.The staff are so kind too and they dont take time to work on people

Theres an old lady with glasses in the counter who is very rude. Using foul words and has no respect to anyone especially to filipinos who are domestic helpers or nannies in here. Very disappointing.

Staffs are approachable. Processing are smooth and fast

Went to philippine consulate to renew my passport and everything went well, staff in the Hall C were very accommodating and friendly but on the passport processing there is one old lady I hope she knows that she is working as customer service. Such a shame on how she talked so rudely to people there! Please give her some training on how a customer service should be!! She is the grumpiest person there

The consulate should be relocated where transportation is easily accessible for all filipinos.

Good, very fast service.

WHAT EXACTLY IS YOUR PURPOSE HERE IN THE UAE IF YOU ARE UNABLE TO DO YOUR JOB TO SERVE THE FILIPINOS HERE? A system that is so outdated we feel like we are still left in the dark ages!!!! So much papers!! So much waste of money! So much waste of time!!! You better close your less-than-useless consulate!!!!!!!!!!!!!

When we process our documents for marriage the lady in the counter she is not approachable and she is not eager to give us proper instructions.Second after we got married last January 2021 till now we didn’t get our despatch number the processing is very slow and I dont understand why we need to pick up our authenticated MC from Philippines? We are expecting to collect here in dubai because we have paid 340aed !The procedure it’s very complicated in general.

V bad experience I visit the counslate today and the security guard Mr David black colour slim have a v bad attitude and bad behavior the other two guards are kind and good helping but mr David have eago the counslate shout take action about that to give respect to Filipino national I am from other nationality but I dont like the bad attitude of David thanks hope full it will be resolve ...I visit alot of time to solve our problem I spent alot but still I am suffering and they are not helping because of miss guide they have to help other nationality to arrange the proper document thanks alot ..

They should prioritize my case because Im pregnant. but they still i need to make an appointment, they have no consideration and no mercy. even if you call the number they gave, no one answers. no appointment available. nakaka disappoint. just a waste of time 😒

I had appointment today to stamp my wedding contract, the lady whos in the marriage department shes very working nicely but the cashier in the counslte shes working by eating and shes talking with very rude way..

My sister wanted to renew her passport but when you get an online appointment it says There are no times available in the current month. Please choose a different month. BUT, all the months until 2022 are the same. How can we renew our passport? I dont believe all the dates are full. Philippine General Consulate, please fix the problem on online appointment. Thank you!

Process was well-explained, staff is very helpful and accomodating even if their understaffed

Staffs are very inconsiderate. Specially on the visa section window 1

Organized and fast service for Passport renewal. 👌👌👌

Very disappointing and inconsiderate! I was there to notarize my documents, and I asked them if they could consider my case since I am pregnant and almost due for delivery but they did not accepted or considered my request. Yes! It is pandemic and it’s just right to control the number of people but my God! No appointment available on their website!!! Nobody answered my calls, the numbers posted outside was totally useless!!!! Super useless cause no one will answer the calls!!! Now, I have given birth and tried to book appointment to report the birth of my baby, but my God, forgive them!!! No appointments available again!!!! Ano na PCG Dubai? Pandemic pero dagdag kayo sa pasakit!!! Maawa naman kayo sa mga OFW!!!

I renewed my passport last March 11, 2021 and till now it is not available for release. 10 weeks of under processing. I tried to call their mobile number, emailed them, whatsapp & messenger and same answers i am getting. Follow up next week. their next week is already 2 months now.And also, i tried to call their emergency hotline for and no one answer.

Should have waiting area for visitors those who are lining up outside in the scorching heat

×Passport renewal services were being improvised compare to last visit.×Everything went well except to the CASHIER at Hall C…. I don’t know if she’s totally mute like she’s only pointing the thing that she needed. Remind yourself that your are working as customer service.

It is controlled from the entrance which is good. The security guards can explain all of your concern and issues.Note:The next building to right is the ofdice of POLO.

My wife is scheduled to get her notarized document but they wouldnt allow her since she did not pay for an expedite service. Whether its expedite or not her official receipt is stamped with todays date. The office should have informed her in whatever means so that she wouldnt have to waste money, time and effort.

It was a very bad and horrible experience !!!A pregnant women who visited the consulate at earlier time and you could not just let her wait inside with air conditioning room.the security guard name sam feomAfrica maybe was very rude I mention I’mPregnant I almost Painted and you still don’t want me to wait inside his reply was I can callFor an ambulance if you paint so sarcastic and un educated costumer service and very disrespectful.Philipines consulate staff not all but majority rude and not helpful you either find themCheat chatting or busy with mobiles while attending queries they don’t even know how toSmile and very un polite attending costumer lack of costumer service ethics.They are treating they co Pilipino in very degrading service this type of service must be change we are Filipino we supposed to be helpful with each other and considerate we barely don’t have off we only as permissions to leave the work in short period of time just to process very important documents and then we felt rejected sometimes and unattended once we reach to embassy !!!Social media platform is sucks less responsive in terms of call , wats app emails !!!You have to send them couple of emails before they attend you for your inquries all bookings are fully occupied calls no one bothered to answerA very bad way of costumer service!!!Yet we are truly appreciate by other nationalities because we deliver good and efficient high standard of costumer service but in our own government facilities and offices service is worst and very bad .We also work as a costumer service we are trying to please our client professional way even the worst client or complaining clients we encounter.This should be change for the better serve you co pilipinos well they way the deserve to be treated.

I always have bad experience every time I visit this place. No one is answering in phone numbers.

Poor public service... Needs more photo copy machine... Outside people offering 50 dirham per one copy... Sad experience

Walk in is not allowed and you need to book appointment for each transaction, otherwise you will not be entertained. Example is you have contract validation appointment, you cannot proceed on next step like OWWA membership unless you have appointment.

Shoutout to the cashier there in hall C, a very RUDE and unapproachable person as a kabayan. Not only the cashier but most of the Filipino staff there in the consulate, The security which is different nationality knows how to respect rather than your our country people. Why your working in Philippine consulate and if you can’t served well your fellow Filipinos. We Are all the same reason why we’re working abroad atleast learn to be respectful!!!

As always busy but the service has improved since my last visit.

Sir/ madamWould you help us on how to take / book appointment online... We tried to book but till 2022 their were no available slots. Looking forward.

Easy to locate and every transaction is done systematically. The instructions provided by each consulate personnel are clear and very informative to us Pinoy OFWs here in Dubai UAE. I love the latest Whatsapp contact number as one way of the speedy communication.

The current staff are very accommodating and respectful.

We waiting there for long time and still we not finish. Staff there unprofessional. I hope .I will not go there again .

There is a number to call, but no one talk. sana po may sumagot.

Done the voting registration for the coming Presidential Election in 2022.

Super rude and unhelpful staff.I asked what the operating hours are for Ramadan over the phone along with a few other queries, and they just responded repeatedly with check the website and make an appointment in the rudest tone ever.I proceeded to try and book an appointment on the website to notarize my documents, and it says that there are no available dates for the entire 2021 which is quite unbelievable.

Surely worst than the rest of consulates.Security guards are unprofessional so as the management of consulate.Whole procedures and management needs revamp.

Overall experience was good

It was so nice he intertain me so gracefully

The sweet lady on the Notarial Counter today was very accommodating. Its a shame I didnt get her name. Shes a star.How I wish PCG Dubai can do card payment though.Apart from these, its all good.

Super easy and organized

I would like to commend our hard working Philippine Consulate staff who are very helpful and kind despite of this pandemic crisis. Kudos to Sir Melton and Sir Arnie who assisted me with regards to my concern for my SPA request. I do hope you continue to be a blessing to others. Keep up the good work!

Staffs are accommodating especially the one in OEC desk

Staff are very helpful and accommodating with smiling face.

Not easy to contact the number specified on the website- we have to make sure you assist every inquiry.

Quite disappointing in terms of getting an appointment..😢😔 you cannot get appointment easily. available dates are after 6 months from now..

You literally are the not a professional embassy at all !!! So much annoying and you don’t know how to work or what customer service means !!! I was trying to call you from one month even the emergency numbers you are not taking it ! SERIOUSLYYYY !!!

People are less now and not crowded due to covid, only person with appointment can come inside. Processing now is fast.

I would liked to bring in your attention, that i renewed my passport in VFS wafi mall on October 12, 2020.And itsNoverm 25, 2020 now and still my name is not in the list for releasing. If only i knew it takes a long time to release from there i will not go there. Kindly do the needful. My new company needed my new passport..

Hello Sir/ Madam.I would like to say a big thanks to you and team who were guiding us through emails with prompt replies from your email ([email protected]) and thanks again for giving us an early appointment schedule (even though online schedule was not available untill next month and you understood our situation, as were in urgent need of passport requirement for our baby to travel home- I visited yesterday with my wife and baby for our newborn babys passport registration and the entire process went very smoothly, all the staff at Philippine consulate is very friendly and very quick in doing all the documentation works & We would like to say special thanks to all the staff in Philippine consulate for assisting us in registering our child passport and report of birth, after processing all the document/ signatures,, photo capture of baby , we were happy when officer said, we will receive our baby passport in a month and report of birth certificate in 6 days which will be delivered to our home address in Dubai. Only one suggestion to all the applicants to carry exact amount of cash to pay at the cash counter., which I didnt carry but cashier was so kind and gave change anyhow hehe.. thanks again to all of you.

All you staff having bad manners with ofw

Extremely difficult to access website is not secured, pages wont load properly, when you call the hotline it will only talk for minutes and you will not get any call assistance

They require more staff as the processes should be faster and without delays. There is no reason at all for slow down in the more simpler matters but yet no sense of urgency therefore the demand for more staff.

The Philippines consulate does not care about its own people leaving them in the heat and it is so hard to have any contact with any employee. The emergency numbers don’t work at all I don’t know why they have “emergency” numbers that don’t even work . Our poor maid is still waiting for her passport to be renewed which is taking 4 months . I have never seen something like this before . Even the embassy itself can’t help us and told us to wait until the passport is sent to our B.O Box and receive a call from the consulate it’s almost 5 months now and we haven’t received any call or anything .

I went for passport renewal...some oldies staff are quite masungit considering that most of us are confused about what to fill up and where to go next, but its okay...im giving 4* kasi sobrang accomodating yung mga staff sa comelec section encoding, lagi pa nakasmile. 😊

Very hard to reach out via phone calls. Calling them 2days but no one answer.

There is not enough parking for consulate clients and for Taxi drivers, they have to face problems Police give unnecessary fines to Taxi drivers. Inside the consulate also not spacious. Service is not very good as they do not provide healthy online services.

I needed immediate assistance because i was travelling with the wrong visa. Once you understand how to get an appointment everything goes fast and efficient. Thanks PCG.

Very helpful even when you can see the stress they are experiencing

Thank you! very accommodating and nice staff.. ❤️

-5 star

Passport releasing still need appointment

It was very straight forward I had an appointment, and was in and out within 45 minutes after completing the formalities. Staff are very present.

What a joke, wait 3 weeks for interview and travel 2 hrs in traffic to be rejected at door for not wearing long pants and closed shoes in 42 degrees temperature....Amateur operation as ususl.

Well its also good the personal I transact is also accommodating... God bless and stay safe...🙏🙏🙏

Provided that you secured an appointment, everything all transactions are smooth sailing even during Covid-19. Im really glad the hardworking employees of the Philippines Consulate General are doing their best despite of the current Covid-19 situation.

You can only go inside if you have appointment. This is for the safety protocols.

Very helpful staff, and strictly they follow appointments guidelines. Things have been made easy u can easily check whatever u need on the consulate website.

Very good

Totaly customer service worst ever.

Philippine Consulate General (PCG) is opposite direction of Al qusias police station, if you want to go there just ride a metro train transit and drop by to deira city center, from there go to the nearest day to day Super market,opposirte of deira city center, take the no. 33 RTA bus going to Al qusais police station bus stop. It takes 20 to 25 mins ride because of multiple bus stop station. Stay on the right side of the road, It takes about 5 minutes walking distance from the bus stop going to PCG

Very fast process and accomodating staff, good job.

Some Staff members still lack customer service courtesy. So sad..

The guy who assist me provides the answer which I need to ask nicely.

The staffs are very rude. If you want to be a public servant you should know how to be one. Very very bad experience this morning at 11 am 02/09/2020. Why would you yell at someone just because she doesnt have a ballpen? Why would you yell at someone just because she forgot to fill up one information? These are what I witnessed. She even made me sit down for 20 mins just because i did not hand out other docs even when i told her that i had it. Replace the old ones, seems like they’re tired already of their work.

Very Bad service... You people are not helping your own nationals... Only for one stamp on educational document they have to wait more than a month just to get an appointment..🤣🤣After seeing the consulate service especially the security guard standing outside how they are treating.. I am really happy that im not an Philipines national...

Yeah its good 👍 👌

Its nice place ..ample place of parking ..near etisalat metro station

Everything went fast and smooth during my appointment to get a visa. I only gave 4 stars because it takes 48 hours or more to get an answer and the only way to contact them is through email

Thanks for good governance..wuth protocol of covid19...

Its an amazing place to visit....located in muhasinah...as yu are heading to public transport agency...

Well behaved personnel

Very organized and stress free considering the circumstances. Impressed

An Appointment is set online but when you go there, you still need to fall in line!!! What is the point of setting an appointment??????? What kind of system is this??????? BULOK!

I regret to say that the Philippine Consulate has no considerarion for their own nationals, leaving then outside the consulate gates under the heat of the scorching sun.These people come to seek their advice and help. Yes considering the pandemic, safety is a must, but leave a space for people to have some space/shelter from the sun.

Good Service

They are helpful, nice place and clean

Filipino negative mentality is present here. They are rude, and doesnt care at all.

Service was Faster than i expected

From security guard and staff..Thank you for being so kind to me.

Very poor service... today i have an appointment at 3:20pm but the guard didn’t allow me to enter cause i dont have the QR code with me but i have the print out of the screen shot of the appointment that i booked in your system. Unfortunately your system didn’t send me and QR code that the security is asking for while before when i had my renewal i did received it. The worst thing is im waiting outside cause the other guard take the print out that i have and check with the personel inside and also waiting for my colleague that was inside cause i booked for her the same appointment. I know that the QR code is important but why your system allow me to booked an appointment but not sending the QR CODE which is ironic for your staff to say that i didn’t complete my appointment. How can your system say thank you and successfully book. If you cannot honnor that reference id and screen shot print out, why you cannot consider such thing when your system had error and the bad thing the guard who’s on duty not even allow me to sit inside the waiting area while he allow other nationality and he even let other in just showing them the receipt that they have. I travel from sharjah knowing i have a secure appointment cause i waited and give time to just come to my appointment not knowing that i will be devastated that i spent money for fares and now i end up spending 30aed again for the courier because i dont want to go through this again. In this time of pandemic you should be considerate at least for those who try to secure an appointment and show up in the said time and date. I follow the rules but your system had missed/ error sending QR code. I waited outside like beggars in sweat for 40mins waiting for them to consider but your people didn’t not allow the appointment that i have. I hope this will not happen to others. Please tell your guards if they let other nationalities wait inside waiting are with AC and let others go inside just showing the receipt please be equal to all, because i just keep quiet and waited patiently they didn’t consider my presence.