Great service, fast and very professional, thank you Consulate of Jordan.

Good and fast service , if you start your work online.

Such an amazing service by Jordanian staff at consulate. Very helpful, friendly and professional staff .I applied for Jordanian tourist visa and got it next day .

Now its 02:10 P.M (DUBAI Time), Im writing this comment live from Burjuman Dubai. I applied for Tourist Visit Of Jordan today 10 May 2021 at Jordan Consulate Dubai around 01:40 P.M and received my stamped Visa on my passport around 01:55 P.M, within 15 minutes!They charged me 270 Dirhams in cash at counter #5 for Single Entry Visa valid for 30 days & stay duration also for 30 days after entry into Kingdom of Jordan.Not to mention Im on Investor Visa in Dubai.The Consulate guy was very supportive & my overall experience was just amazing! 10/10 😍

Excellent service. I applied online for my passport and the service in the consulate was fast without any forms. Just a note to create a different queue for those who applied online as their transaction takes a minute, so it is not fair to wait for an hour or so.

God bless Jordan , as usual they were very professional , smoothly they serve us and did the job ....🇯🇴

Never answer the phone even if you called them a thousand time!! They also have the worst answer machine.. completely useless.The website simply does nothing.. poor design and no electronic services!! It feels like were living in the middle ages.

I received my new passport after 48 hr from applying

Good service and friendly staff 🌹🌹

I give them 2 stars because they have a few good hard working employees like the single guy in the tent. He is overwhelmed with work but still continues like a machine. An embassy for a country like Jordan shouldnt be that slow in processing applications. The system followed is obsolete by todays standards. Even having an online system to apply for something like passport renewal is pointless because you still have to go back to the embassy and wait in a queue to pay and wait a couple of hours after to recieve the passport. The passport counters are very limited and should be increased to speed up the process.

I came one of the first people in the morning for a visa application and waited 1.5 hours waiting for the employee to open the visa counter. When he came, he said that the form on the website is old and I have to retype it again.Just dont wait for your number to show, you must ask the receiption.

Sad to say this about my country but the service cannot get any worse. Grumpy lady with attitude on the reception. One whole hour and still waiting only to pay for passport renewal for which I applied online - this should take 2 minutes! Not to mention no online payment gateway. Such a waste of time and extremely inefficient.

My experience in Dubai Consulate of Jordan was excellent , very friendly and understanding Staff , they are of extreme help to senior and old visitors , high appreciation to all the team، special appreciation to Mr. Raad Al Tayeb on the front desk , who is very helpful to all visitors with special conditions .

The situation is miserable by all means.I’ve completed my passport application online. Been asked to go consulate to complete payment and issue renewal for passport.Upon arriving on Monday morning was shocked with crowd inside the relatively small space - zero social distancing , people are in queue with many who don’t wear masks. Even the employees of consulates have no mask.Living in Dubai, I don’t see this situation in any place as the rules here are strict in social distancing and wearing masks. Consulate should follow these rules!!They told us the system is down !!! This is the typical answer and come back on Thursday.Employees and visitors were just shouting on each other’s and blaming each other’s.I hope a responsible person in Jordan can see and read this review. It’s bad we are on 2020 and still see this old fashion system and bad organising still happening.

No parking spaces, long waiting time, more complicated procedures for simple processes and no online payment or even using cards which you have to make a separate visit for the payment.During my last visit, the system was down for more than 1hour.

Online passport renewal suffering. Applied 4 weeks back online for passport renewal and no feedback till date. And no one answers emails or calls. Do we need also an electronic wasta!!!

It was fast and easy to attest my papers.

Same as any government service in Homeland ... 🔻

Staff at the consulate are nice and doing their best under the circumstances. Regarding applicants, many lack any sensitivity to the corona regulations and acting irresponsibly and forgive me for saying that stupid. They are a disaster walking around.

Typical Jordanian hospitality and treatment... felt like being home ❤️They are unorganized, inefficient, long queues... however I enjoyed every single second I spent there.

I called the consulate first, they picked up and gave me all retirements needed. Then I went to the consulate.Thank you consulate of Jordan, my request was processed within 2 hours and I didnt have to come back again.

Very helpful!

Unfortunately, one of the worst experience I could have. No parking, worst service, extremely long waiting time, unhelpful staff and no way that your calls find answer!If there is zero star, I would rate it that.

Still in old system. Taking forever to finish ur documents.But the staff there are doing well .

Hospitality cooperative staff

Very fast

Its nice....and people helping fast ....jordan number one in world ......this Jordan 🇯🇴💚🇦🇪💚

Poor organisation and customer service

Still bad experience there is no real online services and online payment gateway

Wish there was an option for zero stars

Perfect..social distancing

Crowded and long queue.

Very good

They need to a do better job in terms of processing and queues. Even the tent outside is full and it’s almost 40c in this weatherHonestly this consulate case is helpless. I don’t know how the consul sleeps at night knowing it’s a mess and a bad organization / management across all the consulate services

You can do the basic things here like passport renewal and documents attestations. A bit crowded so go early at 8-8:30

Slow, ques are very long, no appointments available and unsupportive staff without clear instructions.It is sad to see our embassy this disorganised

They are always ready to help

Very sad to see my countrys consulate in this miserable situation. Crowded with no any sense of organization and no any covid care protocols. Very low services quality. Seating area very bad

Incredible wait times. Why should I waste 12 hours of my life waiting in line over 3 separate days? Once to apply, another to pay, and a final time to receive the document? Why not just twice?The first time I was there from 9 10 am to 1 05 pm. Waited at least half an hour in a queue in the sun when its 40° out. Inside, theres an even slower queue. Theres a 5 x 5 m² tent for everybody to fit into once youre inside, but in these COVID times such close proximity is ill-advised when everyones basically breathing the same air. Wearing masks is hardly properly enforced, with people just putting it on without covering their mouths + noses.There is no indication of what to do wonce youre past the gate. No useful/meaningful arrows, no signs telling you to take a number, or what to do, nothing. Not even a no-smoking sign, which is the least they could do.If the majority of people are waiting outside the building, why is there no screen showing the queue, but you have to constantly nag the security guy and ask him what number theyd reached and be surprised at how slow service is?There arent even instructions on what documents you should have with you for your process, and their answering machine (if it works in the first place) is not useful. I dont even know if theres an option to speak to a human employee on the phone.If youre gonna ask people to wait for 2 hours, a 25 m² tent isnt exactly the best way to ask them to wait.Perhaps a few seats with an umbrella could help, but something must be done.Otherwise you could come for a passport renewal or visa and leave with a heat stroke.The 2nd time I thought Id go early, arrived there at 7 30. On Google maps it says it opens at 8 30 but it opened at 9 am.Women pass by all the men waiting for 1.5 hours, skip them all and stand right in front.I was supposed to be #7 in line but Im #16. No matter, we go in, 1 employee out of 5 is at their desk. I am informed that I need to come yet a 3rd time. Maybe I should pray fajr here.Suggestions: chairs + umbrella at least once past the gate (30 chairs inside the building for 200 people are too few)Instructions and required documents should be clearly placed outside since you may end up spending 3 hours waiting in line before being allowed inside the building, where some instructions areBetter answering machine (just drop the current one and use another. It doesnt respond to commands and is to inconsistent, in addition to not providing enough info)Hire customer service to answer the phone

Very friendly staff, very accommodating. Extremely Patient if you need to bring more documents, they will save your turn if you need to come back within a reasonable time to complete your application.

Trying to call them from morning around 15 time nobody answer, very bad service thay should chang all the stuff on the costumer service maby thy too old to answer calls.

Excellent

Worst experience ever, for a single passport renewal I had to go there 4 times, if you want to do anything you have to camp in front of the building like an Apple store after the new iPhone comes out.This is my first review ever but I had to do it because I’m fed up with it.

Nice staff & very helpful ,10 out of 5.

Very slow service and old system they have 7 counters but only two of them working

Really nice experience

Bad slow no parking, felt like jordan

Nothing changed in the last 20 years. Unorganised, nobody speaks english, no receipt when you pay....just like the cave man era, zero progress.

Very professional team, please keep it up

You have to spend one full day for any application, time is not valuable

V good

I have been trying to call for a week via all numbers on their website with no answer and their website is so outdated

Very bad phone response, no answer at all. Been calling for a month with no response even the hot line, no one answer.

Very bad serviceNot organized , open too late .Not professional staff

Its very bad, the staff asks so many questions and interfere with things that are not their buisness, wherever the one go, the employees do their job without interfering, except here!!!Kindly do ur job with interfering with others affairs!!!!!!!

Excellent staff

Huge line opening at 9 not 8 oclock no will arrangement to receive the citizens

Trying to call them from morning nobody answer, very bad

Nice stuff

Extremely bad we had to wait more than two hour hours just to be able to pay for the fees nothing called online processing to help customers plus the area its impossible to find a parking

Zero !!! CLOSE IT better or replace the staff with ROBOTS and save the salaries - no use what so ever , rude , un-professional , irresponsible and simply USELESS and shameful service ....

Very bad experience , slow progress waiting for more than 3 hours 🤷🏾‍♂️

Service is very good. Prompt response over phone every single time. But back office activities are extremely slow. I applied for tourist visa and got the visa after more than 4 weeks. I was informed that it went for approval to Jordan office. I had to visit the office 4 times for this because the staff promised me every time that it will be done inshallah!

Very good guys

Not happy with the services

Some of staff are loyal for works, but the majority are not... some works one hour with a lot of troubles!! plz dont come better.. some of staff trying to help in what you want, but the source of service which is Jordan is sleeping and unhelpful as usual!! Maybe you have to pay here and there!!

The best consulate!! Very helpful staff and understanding..

We are abroad, and we need support from our consulate. We are calling to check the required documents before we are going, unfortunately the service for call center agent is awful, it’s very difficult to answer the call , once they answered they are not helpful at all and they hang up the call and never answer again.

Worst experince ever at all times all levels

Very very long queue, waited for more than 4 hours just to submit the passport renewal documents. Only one main counter for passport renewal and another sub-counter. The main counter staff is leaving his place frequently for few minutes. I hope Improvement to be considered here!

Very friendly and helpful staff. Thank you so much for everything. I just wish there is improvement in online services such as availability of online applications, online following up on status of applications, email customer support, etc.

Went to Jordan Consulate for tourist visa application. Staff are friendly and professional, from the security guard to the processing-in-charge. Processing is fast and waiting time is minimized. Very happy with the experience.

If they would kindly answer their phone or update their stone-age website, I would have known not to come on a Saturday!

Its okay 👌

Excellent services and great consulate

Unfortunately the Consolate of Jordan never been of much help or available to help. They do not respond to phone calls during working hours and they don’t respond to emails.

I can’t believe that after waiting on the line for 15 min hearing that I only have 2 callers ahead of me I still was not able to get thru .. do they only have one phone line?

Nice and supportive team

Im supposed to have a flight to Jordan but the airline didnt let me fly coz my visa was issued 2017! The consulate issued me a visa with a wrong date! It was a total inconvenience and waste money for me coz I need to rebook the ticket!!! So disgusting!

Good service and helpful staff

No body response to the landline I tried to call them 20 times with no response!

Very poor

Answer the phone please! Least service We should receive!

The place is respectful but the staff waste time talking to each others...but once they get your paper they finish it fast

No phone answer

Very bad treatment

They dont answer the fixed calls.

Quick services

They just dropped the call when i asked about the visa requirements

Realy ridicules

They never answer the phone. ever. very frustrating

No one is picking up the line when you call the number. Been calling how many times already

Very very slow, there is no improvement at all (they lack a lot of services)

Nice

Long Queue

Why would you say its open on Saturday, its closed, get your facts right before wasting peoples time.

No body answer on phone

Nightmare

Very good

Good