Nice and fast. Good service. Mostly the security was amazing. Helping a lot. Great experience. Thaks to all the staffs.

This is the most important and responsible Sri Lankan government office in Dubai but no one picking up the phone. If anyone who in an emergency What’s going to happen??? This offices for public service so what’s the point they are not able to help to the public.. so sad and very bad service

Vary bad experience as srilankan no one pic the call in consulate most busy Consultant in this world very poor management

Staffs should be trained to communicate digitally via emails than still using old file based system.In Dubai no one has time to keep walking carrying physical documents for every tiny thing.

Im not sure why it is so difficult to get hold of someone over the phone in consulate. All phone calls are gone unanswered. Looks like the busiest office in entire world as one single staff doesnt have time to attend for calls

Rates 1 star because cant go lower.Very poor crowd control, no covid precautions or safe distance protocol.Careless security who is busy on his phone.Employees are clueless about queries and not paying attention to questions.Conusate is crowded and a COVID risk.Lack of customer service as the customer service representative literally ignored me during our conversation and answered the phone call. Guess the call was more important than my need to enquire (not apply) to a certain service which would be easy to give.

Very helpful place for the people who are planning to return to their home country. Also very good place for Renewal and new password services. Very friendly staff.

Its been 2 month since given my passport for renewal, no a single person in consulate general to answer the call. just throw off the telephone.as useless as offices is SL

“May my condolences bring you comfort and may my prayers ease the pain of this loss.” Today and always, may loving memories bring you peace, comfort, and strength To Mohamed who worked there. Was a very nice, Kind and lovely person.

Great Hospitality 😊 Love the staff assistance and the behaviour... Grateful for them 😊❤️👌

All the work related to Sri Lanka will be done here. Visit Visa to visit Sri Lanka or renewal of the Sri Lankan passport can be apply in here. Many applications and more information in available on Dubai Sri Lankan consulate website.

Worst Embassy in the world.1. No document tracking process (Online Tracking)2. NO usage of IT at all - No one knows where are the documents3. Phone answering is Zero (always busy tone and no one picks)4. Very poor service5. Poor Communication skills. (Dont know how to speak to people)6. No proper rules and regulations during Covid19.7 Poor Infrastructure including toilets8. Security guys blindly issue tickets without knowing which counter suites us9. and many more.

We as sri lankan citizens didnt get any help during the pandemic not from the government not the embassy

Ok so not only this embassy doesn’t answer phone calls and don’t care about the Sri Lankan people it’s supposed to serve but also deletes reviews! What happened to the review I saw 2 days ago?I need to go my home country and how can you stop me from doing so? This is the worst representation of the Sri Lankan people ever! And NO country in the world does this. No picks up the phone and no one cares. I demand to go to my home country and not be stranded here with no job and no place to live!

This is the most important and responsible Sri Lankan government office in Dubai but no one picking up the phone. If anyone who in an emergency What’s going to happen??? This offices for public service so what’s the point they are not able to help to the public.. so sad...

It is such a shame, the staff who works there behave like typical srilankan government officers. Peoples who coming from very far to short it out the issues, but they are really bad in treating. I was shocked, In UAE there working like this! , Its un exceptable. I wish recruit some professionals and maintain the embassy neat amd tidey with token systems, arrange propper seating for every individuals who came for there issues. There are many people out of the embassy to finalise somany issues but authorities never concern about it, If you cant do please hand over to private agencies, they will do better. Poor service we know we dont have option apart of this embassy. Or devide 7 embassy for each Emirates.

I am now 3 months pregnant and waiting to go to my country Sri Lanka. I am not allowed to work when I’m pregnant and I do not need to suffer this way to go back to my country which I pay taxes and have helped with foreign exchange for more than 15 years. This is the ONLY country that blocks its own citizens from returning! NO OTHER COUNTRY DOES IT. Sri Lankan embassy doesn’t even pick up the phone, I was on hold for 2 hours every day for 5 days and NO body picks up the phone. This is embarrassing and appalling how we are being treated and stranded in a foreign country. NO OTHER embassy has ever done this. I have applied and waited for the approval to go back home to have a house for the past 2 months. The WORST EVER REPRESENTATION OF THE PEOPLE AND GOVERNMENT OF Sri Lanka in Dubai. People and the world must know how we are treated. We are not allowed in to our own countries being pregnant, I’m expected to sleep on the streets! There’s not even a single response from the embassy! Shame !!! How can some embassy control its people going into their country with no place to live and let people be stranded like this, with no communication whatsoever when I’m in this condition. I’m am so disgusted and speechless!

Wow, we found new idea keeping pone busy so no one should call rt?

Today I have received food items from our Embassy. It’s a great help in this Situation. Thank you so much who were arrange this for me.

One of the best Consulates I have seen provided the service they deliver with the resources they have. Official line is only answered during the working days, so contact them ahead and all the inquiries are answered asap. Official working times are 8.30am to 1pm Dubai from Monday to Friday. Parking is limited best option is use a public transport.

It is not well organized placed . specifically now a days with COVID. There is no temperature check. No social distances . No responsibility at all with COVID situation management in side the for visitors. All act like normal situation in side the consulate now days. I did see any any hand sanitizer as well. It is very sad to write this review as Sri Lankan

Submitted for passport for my new born baby and more than 50days still havent issued passport.

Completed the SLFEB stamp renewal within 15-20mins on a Friday morning. Aed70 fee (Lkr3200). Need to fill one form, give copies of passport photo page and latest uae residence visa page and original passport. Very simple process and excellent courteous service.My advice to people who comment that no one picks up the phone is to either email or send a msg on the embassy Fb page/messenger in order to receive feedback within 1-3 days. There are no dedicated call operators in the embassy as far as I observed so won’t be easy to get through as daily operations at the embassy are very busy.At this time there’s a dedicated area for people who want to go back to SL in charted flights where one can get info and get registered. Also lunch donations were being given to needy people. Well done!

USELESS EMBASSY SERVICE.TOTALLY DISAPPOINTED ABOUT THE SERVICE.MOST OF THE PEOPLE INCLUDING MYSELF DID NOT RECEIVED ANY SUPPORT FROM THIS SRI LANKAN CONSULATE DURING THIS COVID-19 PANDEMIC TIME.NEVER RESPOND TO MY CALLS OR EMAILS.SRI LANKA FOREIGN MINISTRY ALSO HAVE RESPONSIBILITY TO CHECK WHAT KIND OF SERVICE THIS CONSULATE PROVIDING TO SRI LANKAN NATIONALITIES.BETTER CLOSE THIS CONSULATE INSTEAD OF PAYING LAKHS OF SALARIES & PROVIDING OTHER BENIFITS TO THIS CONSULATE EMPLOYEES.ZERO SERVICE

It took only 35 minutes for submitting my details for renewal of my passport. They returned my original passport; once they provide New passport they will cancel the old one. Ms. Nadeeka - counselor was so helpful to me.Electronic signature is not acceptable on the forms.

Im sorry to say, theres no agent on the line for two hours to answer a phone call. I suggest you to improve the electronic media of your organization. If you do not do your duty properly, the Sri Lankan people who expect your services in this country will be helpless. Thank you

My visa will finish within 3 weeks. i am calling embessy for 5 days. no answer at all. No solution to the people stranded here like me

Sad to say that we are unable to contact the DXB embassy on given numbers and always display a user busy tone .Would appreciate if you can look this matter and fix the root cause because for any query we are unable to visit embassy always .

I want to follow up regarding my sons birth registration, it’s been almost a year now, I haven’t got any update yet from the consulateCould you please update me regarding same.Baby name Akein Devin Luke B MNo Dxb / Cons/2/19/ 195Every time I have called them to inquire they only ask my details never call me back???Email has been sent regarding sameCalled and inform the sameShare through website

Please arrange flights for affected people in gulf... they don’t have anything & GoSL need to support them....!!! Still consulate waiting for GoSL guidances...Only Tourist and election important for GoSL at the moment...!!!But people need their loved one in the other countries who send Dhirham to back home continuously ....!!!Please pay attention to this request... give us a schedule at least.... 🙏🙏🙏

Very good

I went to Embassy in 3rd time not proper organisation all the people need to go home they can check who has work continue them can go later who as no work at all we can send immediately we cannot wait number wise everybody registration I know some cases the go vacation the flying tomorrow we are waiting on last list this can you can take the company hotels HR dinos proper information I dont know this is my Idea only

Service was good- polite service.They got my document attested in few mins.

Just in case they answer your call, I will give you 100 dirhams :)))

Service is excellent❤🇱🇰

I would put 0stars if possible! Worst consulate. No one picks the phone, they always turn it into busy. We have no way to contact them, even after I messaged them through WhatsApp, they blocked me. I don’t know who appointed them.

Vary slower working

Completely not ready for the services offered during the pandemic as usual the inefficient culture

Do you guys ever going to answer the phone or respond to any emails ? or are you guys preoccupied ?

Poor service and sad to see how its managed.

They are working on Fridays and not working on sundaysTake all the neccassary documents original and copy with you. Then you can do the needful easily with any issues.Also take plenty of coins. Everytime you take printout you have to insert one Dirham coin.

People in Your Government Nice...But too much expensive for getting Passport 580 aed.Hope Government dont abuse your people for paying too much specially those people working abroad as housmaid and help your Government too muchI love Sri Lanka too

Nobody pick the call useless tottaly useless

They not answer tha call

No proper order.Too many people in the same room.

Very efficient!!Was there for an affidavit required for a house maid visa application. Job was done in less than 30 minutes, the process was simple and from the receptionist to the authorising / issuing officer all were friendly and helpful.

Never answer their phone.

If you would like to go back to 70s or 80s, you should def visit this place as they dont use the computers. They only have those ancient times book keeping system for all records and they even dont have a card swiping machine. Be prepared, its been 2 months and I havent got my renewed passport yet. It would spoil the image of our country. In sri lanka its a bit modern but away they are still thinking its 1985.

🙃

Very helpful..excellent arrangement by consulate

Worst! Worst! Worst!

Very effective and friendly service, cannot expect from any Sri Lankan government office. But Consulate General office in Dubai is way high than it. Specially Mr. Roshan and the lady who was in consular officer counter.. hats off..

I could complete my task.

Great place

Peoples opinions do not count.

Today I had call them around 12:15pm to get some information as I am staying in Ajman its very difficult me to do travelling, if I miss any documents I am unable to get back again on time. The person who answered the call was very unprofessional, he did not give any attention to me and was chatting with someone else and without even answering question he bang the phone, after that I tried 6 attempt but no one pick the line. Anyway its very disappointing please teach some basic telephone manners to your operators and this not the first time I have experienced similar issues. Please ask them to give some respect to Sri Lankans.

They charge AED 555 for a renewal of passport .. A total rip off and its not even fast track takes a good lengthy 2.5 months

Dear Team,Greetings!!!hope you doing good...at least anyone can answer the telephone line as the one you gave to us for customer care and complaints.i am working in uae more than 6 years completed in my working visa, i want go to cancel my visa now i am asking when am going to our home country can carry 43 led tv in my Baggage or nothave a custom in our airport please tell methanksE.Jeeva

The Sri Lankan lady, Ms. Chatuwini (sorry for the spelling) 😊 was very helpful and patient.

Super Service with Super Staff.Extremely satisfied.Thanks a lot.

Assistance via Messenger. Very efficient, very prompt service provided late in the evening - way past office hours.

Very rude and bad service, i was asking about the visa requirement then he said no visa and shut the call

Worst service !! they never answer call !

Lots of staff dont no how to talk they are acting same like big boss. But they are nothing useless people.

Tried calling the number no answer since 2 3 week

The contact number is not working. Please check

I LOVE MY SRILANKA

I went for passport renewal. Quick service.

One of the worse consulate ever. phones arent working. never answer the calls if they do. rudest employees u can find

Very quick service and friendly staff. 👌👌👌

Trying to reach embassy for some time but no answer. need to ask about the list of countries who cant grant tourist visa to Sri Lanka?

Ok place.

They dont do what theyre saying west of time........

This is a stupid embassy in world

Consulate General of Sri Lanka in Dubai - Helpful for anyone who willing to visit/travel, work or enjoy the beauty of Sri Lanka

Dear Team,Greetings!!!hope you doing good...at least anyone can answer the telephone line as the one you gave to us for customer care and complaints.Thanks and regardsJohnson

For all your needs related to Sri lanka

Not answering phone.

Lot of things to improve,

Very very busy office in UAE ,no one is there to answer the cal...

They work on Fridays.

Super service 👍👍👍

☹️ rate lost

Correct location

Helpful place

Awesome

Sri Lanka Consulate

👍👍👍

Hena Gahapiya 75 to 10 calls to families without any misery .Sakkili Henama Gahapiya from 10 to 10.

There is no one to look for. People are helpless.

Excellent fast service