The Service Centre , GThe worst service Centre ever , impolite service staff ( Mark ) , wearing Samsung logo When you talk to them they say we are third party, blaming the sales staff for any contract, asking silly questions , I guess as they control our mobile they think they have the right to insult you and act like boss

Mr sharukh guide us very wall we buy s20 very satisfying

Employees give contradictory information to the customer. Came here 3 times only to hear 3 different stories every time...

Very professional staffs, polite and helpful. Samsung products are the best and easy to use. Try S10 or note 10

Had a good experience with service team. They are very helpful

Thanks , they fixed my phone within 1 hour! Stuff is very polite, respectful) I am surprised that they were so fast and professional) even I came to ask only , didnt have any plans to leave my phone that day :)

Dont waste your money on Note 20 Ultra 5g... After using it for 4 months: a bit heavy on one hand users. The internal screen is very fragile, I was surprised with a broken screen while I get it out of my pocket, after inspection Samsung told me it was external compression.. this is a stupid answer.. all wht I have is the phone and ID card.. they admit its gorilla glass only for scratch but very breakable.. now I have to pay 30% of the original price to change the screen!

Worst place to buy phone from buy from any local shop better million time

Very bad experience. For my brand new A21S phone , from last two weeks running behind them to change the finger print sensor . Service centre told part booked against your phone and customer care till free says nothing booked yet. Every time DCC service centre says your part is arriving next day ... but not yet resolved...

Terrible customer service! I would give 0 stars if possible. The rudest store manager possible....a customer is desperately trying to retrieve his repaired phone and reached when the technician was not available. The store manager was so rude to the desperate customer ( who had a flight to catch). Instead of explaining as to why they were unable to help him he was just too rude...this store is a bad front for Samsung

Ive always preferred Samsung over other brands. Picture quality is always top-notch.Special mention to Mr. Said Ali Said at Samsung DCC branch, always been pleased with the service receive from this guy.

Your services are very bad.I am staying in Ajman, I need my Samsung mobile spare parts, thats why I talked to Dera City Center customer care services, he told me we have spare you can come from 2pm to 10pm our technician available that time only, then the next day came in DCC customer care your The technicians told us there was no spare, and his response was very bad.

Staff not knowledgeable enough, especially the one I interacted which seem to be an Arab supervisor

An average strore of Samsung. If you want better experience you can try other Samsung store. Limited area, products..Service was also bad.Failed to identify the correct problem and new problems are coming after service.I am disappointed with the service

Service guy on holiday on Mondays.

Samsung staff are the best but the quality of phones not good

Worst experience from samsung service centre ,Techinition is very rude not customer friendly,

Went on for a broken screen replacement.. Excellent service and good professional job.

Very professional customer support team.

Nice

Verr cooperative staff and helping the customers utmost

I purchased galaxy note 10 plus in city centre staff is good and they have good knowledge I will recommend this place if you want to buy any Samsung mobile visit this store !

Friendly staff. Good design.

Good store. You can get all the Samsung Products here.

Dear Sir,i want to repair my Samsung Gear 1st Generation model. Where is your service center near in abu hail location ?thank you.

The staff are very professional and helpful

The map is OK and easy to find. But the Samsung Service Center is not user friendly. It takes many days for even simple glitch. No parking available. My Samsung S4 smart phone is defective from unpacking, but they are still repairing.

Purchased Note 10 last saturday from here, they gave wireless charger, power bank, and JBL Dive wireless headphones in offer. Everything worked except JBL Wireless headphones as it is not getting switched on. I went there today to get it fixed or replaced the store manger (who told his name Faisal Latif) said that its none of their concern and I need to go to harman service center. They gave me a dead headphone in the name of offer and now im clueless what wrong have i done so that i need to go to service center on the other end of Dubai, totally uncertain if they would accept to fix or replace it.In my experience - the manager was rude and adment and lacked professional behavior. Showed zero problem solving skills.I would not recommended to buy anything from this store unlesd they improve their after sales customer service.Hope it doesnt happen with anyone.

Please educate customer care employees more about technical. Specially in service centers, they need more technical knowledge rather than telling i am not technical to describe the issue and steps taken to repair some product.

A very good experience overall... I just went to check but the staff convinced me to buy... good customer service and staff is well aware of the products.. ill recommend to my family and friends deira city center samsung shop 2nd level if you are planning to buy samsung mobile..

Satisfied with the approach of their staffs here

No have last model

Long Ques, very long waiting time. The staff is good but the company has its own rules which has to be followed to get things done properly. I had bought a Samsung S6 which had problem I complaint to shop, they sent me to the Service Center and Service Center told me its not under warranty. I contact DED and they asked me to get a report from service center but they asked me to get them DEDs contact person with his mobile number and email address. I couldnt reach the guy same day so I left and in the same evening my 1 and half years old son broke the phone. Now I am in the middle of nowhere.

We purchased Samsung smart watch from sumsung Deira City Center and within 1month started showing low batteryNow we gave to service center to rectify or replace and till now no response from the service centerSuch a reputed company and no response about this issue

I have been calling this service centre and others (Barsha branch) for 2 weeks on a day to day basis and never did they once answer the calls. I tried mornings, afternoons and even late afternoons with no luck.Samsung products break so quickly, and now I am starting to think their service centers are as unreliable.

Went there with my brother to fix his phone. They did all what needed. Be aware of long waiting time before handover as well as long time to receive back your device.

Amazing

Good day how much it cost for refurbish my samsung galaxy note 5? replace back and side cover and battery. hope you will send me estimate amount.thank you

When you get inside, you will feel that you already purchased a cheap phone . And so, the service center looks cheap matching your cheap phone !!

The staff is not trained well. Bought 2 new phones including samusng S10 with glass protector. They staff put protector in a bad way. It came off within 1 month and i lost 100 aed. When visited dubai mall branch was told that the protector is not suitable for S10 and finger sensor doesnot work with it. Had to spend 100 aed more to get a new one.

Worst customer service ever. If someone going there make sure that you are having enough time to wait for you turn.

Good 👌🏼

Just hate this place. Went to buy a back case for note 9. I thought since they are the authorized dealer, I will get good quality case from there. Case (Trands make) was ok but the cost was tooooo much high. They charged me aed.90 for the case. And guess what, I saw the same case of same brand in lulu for just aed.39. You are authorized dealer, that doesnt make any sense to sell anything for more than double the price.I could have bought the original back case with that money. But I wanted a transparent case, thats why went with that.

Samsung under one umbrella

I read a few reviews which described the service as lousy / horrrendous. I wanted to have my tab fixed...it works but has issues with charging...takes for ever to charge and never seems to cross 50%...Thought to myself that people have a tendency to exaggerate and Samsung wouldnt be the samsung it is, if the after sale service was that bad... To my horror every negative review I read started to play out just the way people here have put it and worse. Charged AED 75 for diagnosis (not refundable), took over a week to tell me what is wrong and how much it would cost and when they finally did, quoted me close to AED 1100 to fix it! I guess they simply want you to buy a new product of theirs...and just are not interested to offer any explanation. On my way to Khalid bin Waleed st...am told it will be fixed under AED 150!!!

You staff - Krishta has no sense of customer service. If it was not for the product i needed at that time , i would never chose to visit this store anymore.

Call the Hotline number and TV Technicians came charging me for AED 300.00 during their 5 minutes visit of which okay because it will be deducted to the Spareparts that they will change to my 5 Years Old TV. Surprisingly, they quoted the spareparts expensive than buying new Smart LED TVs with same size and more latest one! I hope SAMSUNG will check other companies to represent them rather than damaging their brand theough these poor and ridiculously overpriced company when it comes to services... Bye AED 300.00! 😡

Very nice

Excellent !

Nice place but very crowded area and no parking at all.Staff are nice with ticketing system for ordering the client based on first come first served. Only 2 staff available.

They never answer the phone. No parking but good service

Efficient service but very high repair charges.

Never responding to the phones. Very Bad customer care service!

I stayed more than 20 minutes in waiting area to see somebody from reception. It was my first time there and wish last as well.

This is the main office of Eros group. They handle distribution of Samsung in UAE

Good service but doesnt accept credit cards

Lousy service from my kabayans. I felt pissed off from how they respond. They dont know how to empathize or acknowledge.

This is very unprofessional a samsung after-sales, because of the quality problem of product itself, I have been here for S7 edge mobile phone screen, they gave me a damaged screen. Within three days I went to the second, although changed a new screen, but the phone is no longer waterproof. Later, the phone into the water, samsung no longer warranty, this is obviously a replacement screen problem. The maintenance is not only waste our time to work, but also creates a new trouble. I wont use samsung again, really disappointing.

Make sure you back up your data on your sd card and factory reset your phone before handing it to them. They use token system and since there are a lot of Samsung users do the math. Parking is gonna be an issue so Park at the back. If you got warranty then the service is free! No need to bring the purchase invoice as the phones serial numbers are in the system. Be prepared with a spare android phone since its very easy to retrieve contacts, sd card backups, Google photo backups etc. Because they most likely are to keep the phone for 1-3 days.

Good but irreaaonable rate for mobile fixing

I went to buy a clear view green cover for samsung s10 plus and they gave me a white one and i kept asking if it was green multiple times and they said yes and when i went to return it they said no and they said that the return policy in the uae is different very bad experience reply.

I thought that samsung would care about its image before giving Eros the green light to establish this cheap service center with this lousy slow service. No parking , few employees who dont answer the phone and you have to wait for days to get a replacement.

No responce for my samsung duos

Idd expect a better and more experienced service from a big brand like samsung but i was surprised with the lack of technical knowledge of the staff and theyre inability to diagnose simple issues

This is unbelievable....is this a Samsung service center? This is the most disgraceful service center in the world. My Samsung S7 edge is still there for more than 2 weeks......everyday response is We will get back to you......finally after 1month I took the phone and repaired it bur dubai for 1100AEDthe service is a joke......disgraceful and pathetic.....dont go there....

Hi! Just wanna know if you also repair samsung mobiles?? :)

I ask for a quotation for my s6 Edge and they told me 1350 AED (they wanted to replace everything and they said they couldnt recover the data in the phone). I brought to 5 minutes at Emirates Mall and they solve the problem with 150 AED....recovering the data.Or they are incapable or they are dishonest. Or both....

Very proffisional, helpfull, and quick,

Ridicolous guy, i came here all the way from centre, they say me technican guy off Today. They want me to go other centres

Business hours not mentioned any where, or nearby service center shop

The service Centre have been moved to City Centre diera

Good eveningCan you please tell me how much is its to fix a dent on my Samsung s7 as my phone is still on warranty thanks

Super Slow Service and they didnt replace my two day old phone immediately, instead I have to wait a few days. RIDICULOUS!

Wrong timings mentioned. The center opens at 2 pm and I wasted my day going at 10 am.poor service

Worst service sequence. No utilization of process which is in place. A service center disgrace for SAMSUNG. And also a big lie for 7 days replacement guarantee.

It took for 2days for repairing screen and camera all Cool. And very kind of them.

Everything is good except the location and the parking

Good staff

Super fast Customer service

Good service

Helpful staff

Customer Service... tooo slow.

I think this is fake because this service center is not mentioned on samsun service center web site.

Very good job

How much it will cost for the s7 edge glass broken

No way to reach there

Went three times. They are CLOSED! !!!!!!

Good Service

Good service

Exclusive Services for Samsung Products

Good

Samsung store

Samsung

Just two employees to attend.

Staff nice

I like samsung products

👍

Ok customer service

Wide range

Good service