This company has an unprofessional attitude. Don’t have record of its customers. I requested to service the (Garbage) electric cook I bought few months ago. They don’t know if they had repaired the same part three times. Every time they come they call for home location. Some department d in the Government must take action against such unprofessional people doing business in DUBAI and spreading such unprofessional behaviours.

Keep searching, Move away.Better Life has the worse customer service/experience you can possibly imagine. Even if you wish for bad customer experience it wont be worse than their standards.I asked them to come after 7pm, they call me at 1pm saying we are here now, what to do?!They knew I wasnt at my premises so they left.I had to call them the day after.Most of their employees dont speak english, so there is a huge communications barrier.They are not trained well by their management and have zero knowledge of their own productsWhen I asked the delivery team to call their manager for me, so he can explain the required, the responded no, not allowed customer speak to managerThe whole experience was a joke.

Professional in the store and during the installation. Am happy with this experience purchasing cooker hood. Thank you better life..

This was really horrible service from the showroom staff and in terms of delivery. You do not get the level of customer service that you would expect when purchasing large appliances. The staff at the shop are not helpful, they do not explain what comes with each appliance and tell you to research things on your own instead of answering your questions. They are also extremely late in delivery and if you need an installation team, they come in different days. I had my new built-in dishwasher sit in my kitchen before they got someone to install it. I would give ZERO stars if I can.

Just save your monney and dont buy from them.Their items breaks after 2 years. Our fridge is having all sort of problems.You pay a lot for their useless technical visits and of course they dont fix the problem.Customer service is a nightmare even when you reach to the supervisor.Wonder how they can sustain their business in a such a competitive market like the UAE.I suggest they change their name at least to something that reflect the bad quality of their items.

Bought end November last year a top of the range cooker. Hardly used it - when now in lock down used the oven - the inner glass exploded whilst preheating. Lucky no one was in the kitchen.After multiple intends to call Better Life - no one ever called back - I only got instructions each time when I reached someone (send an email, send a foto) or then I got promises that I get called back by the supervisor who never did so till today.Each time I am called them - same answers.Today they now even tell me that I will have to pay for it - unbelievable. If this isn’t a warranty case - what else.And I thought I get better service in a high-end shop if I buy a high end product (SMEG)...

Better Life turned out it’s not, they have the worst after sale service at all, I have chase them for more than a week to replace my Simens washing machine drainage pipe with no results, I don’t believe that in 2021 & in UAE we still have such a horrible challenges...with such unprofessional ppl...

Frankly I would avoid as the worst after sales customer support. Unfortunately you are stuck with that if you want one of their brands which are high end and deserve better after care service and a total revamp of their call center

I would like to say thanks for one of your Team member -Joseph - for great assistance and the best service.I was limited and time and needed some specific work for individual order - Joseph arranged it very fast!So I moved my order for Siemens fridge from Carrefour to Betterlife - and happy with my choice.Thank you and good luck for your store,Will recommend to all of my friends to buy.

The worst of the worst experiences in terms of service. They have taken 3 weeks to fix a washing machine and are asking for 3 weeks more ( which is still not sure) and the telecaller was always rude.I wish I had another option.

Terrible post-sale service.Bought an automatic coffee machine (JURA ENA 8) that costed about 6000AED. 6 months after I had to drop it for service because the grinder broke, I requested it to be replaced as stated in the warranty but they refused because it was repairable, they repaired and returned the unit all scratched, I complained and requested, again, for it to be replaced, if it was like that on the outside, how can I know its not like that on the inside?. Again, they refused because it was repairable.Six months after, warranty is finished and, again, the grinder stopped working, dropped it for service, got a call from the service center when it was done (250AED for repairing it...), the store was supposed to call me to go an collect it, one week, nothing. I call the store asking, they said we will check and call you back another week passed and no call, I called and the unit was there for long time.

Not recommended, Dont go with AMC or their water purifier they dont keep even track of service due, I need to call them always. my this year service was due in OCT 2020, till today 31 Jan 2021 no show up neither call.

Very poor customer service . Installers not trained on siemens appliances.

Very bad post sale service.. I never see such services in my life I think they are recruiting bunch of irresponsible idiot in their shops. No other commitments sorry

Quite a sketchy business, Im surprised that they are even listed as the official service provider for Siemens products in Dubai. correspondence has been unprofessional, slow, and non-transparent (the technician says one thing and people in their office say something else). fortunately, I realised what they were up to before I was scammed out of my money; but its safe to say I wont be using their services anytime soon.

Well we visited this place the first and we not at all impressed the staff seemed not attentive and thought we were lost.. after this we walked to Crate and Barrel next door and it was amazing.

The servicing and repairs take a long time! Be careful of that fact...

If I can give minuse I will do!I bought to appliances from them washing and dryer and a dish washer. The misery is that we had to call them each couple of months to check what is going on and the will not come directly after like 10 calls each time. When I asked for warenty to be extended because the amount of things to repair is like buying 3 washing mashins then they didnt come till it get dameged then now because I have to pay to repair they come immediately. For one visit the total with the repair now 1200aed as Im buying new one. Someone has to stop this, even during the corono virus they were not ashamed to deal in this bad way.

Best experience offered by Victor the store manager and his colleague Cherif. Clean store. Nice music and very funny and happy staff. Delivery and installation could use some help in delivering on time and installing things properly .

Delay in delivery without notice

Nice place. Love it.The specialist Mr. Ben great customer service. And Mr. Victor a good manager who help me after sale. I recomend this play for good products. All mmy kitchen items are from here and Siemens is the best.

Not even one star.Worst service ever bought a dish washer and after 1 year it got broken, called them to fix they said there is a checking charge i said ok they came they got paid and they told me we will get back to you soon they told me about the cost and we agreed and they picked up the machine and after more than 1 month i received a msg today saying your dish washer is laying here in our service center kindly confirm to keep or dispose.i wonder what kind of costumer service they send such msgs to costumers without even contacting to update about the status.not recommended at all to deal with these ppl.------------------------------------------------------------------------------------------updated 31/7/2019:our experience with Misery Life continueswe were supposed to receive the dish washing machine on 28/7/2019 nothing happened i called them they said we will deliver tomorrow on 1/8/2019 cause they are testing the machine and making sure if its working properly.suddenly we receive a call from other department in Misery Life asking if we agree to pay for the cost of the repair so they can repair and deliver by next day, so as a conclusion we find out that communications between departments in Misery Life isnt working properly cause they said they repaired and they are testing and other department still checking with us if we agree for the cost of repair to start with it.i think this company need an urgent change in the management and service department.lets see where we will reach with this issue.

Great products and Service. Friendly staff, good promos & offers most of the year.

Worst after sales service i have ever had. Brand new washer broke down soon after purchase and have to keep chasing them up to come out and fix it. Their turn around time is 48 hours and i have been waiting for 72 hours and still waiting. Absolute rubbish.

Brand good but very bad customer service after sale ☹️

Two weeks before Christmas I ordered a coffee machine and they told me it would be in store in one week. The store never returned my call and when I contacted them a week later they told me they would not have it on time. This was very disappointing as I didnt have time to purchase the coffee machine elsewhere as I was flying home for the holidays. They said I could collect it upon my return in January. I rang several times and no one answered the phone and when I did get through they said they would call back with an update, but nobody called. I called again and they said they are waiting for it to come into stock and could be 1 month or two months that they have no idea.Absolutely terrible and completely unreliable service being offered by this store. Extremely disappointing as I now have to source it elsewhere and it will be a very delayed Christmas present.

Terrible after sales service. Brand new equipment broke down soon after purchase and still under warranty. Have to keep chasing them up to come out and repair it. They will not replace defective items.

After sales service of Betterlife is the worst I have had. You buy an expensive Siemens washing machine and after two years it gave me issues I had to call them for the service and pay 210 AED just to get the filter cleaned they had to make it sound complicated that the pump is blocked. After 3 months my machines power went off and would not turn on called them again and they would again ask for 210 AED just for the call out charge. Any parts or whatsoever will come on top of that charge. Warranty for the service is only one month. So if anything happens after one month again you will have to pay. So if it so happen you made 4 visits it would then be better off to buy a new washing machine. When buying these essentials please consider reading about their after sales. It’s a shame to have BetterLife doing that for a known brand like Siemens.

We had a F& P dishwasher that ran into trouble earlier this year. Initially we had trouble getting someones attention, but then once we complained, we were put onto a very capable lady - Anisa from Betterlife customer care. She has been nothing but stellar! Our D/w was looked into with promptness and a new part ordered. However, after just 2 months the part stopped working. We explained to Anisa again that the old problem was back and suggested they refund our money if it cannot be fixed. Today we were refunded the entire amount. Although we went through a few hassles with the machine (which we concluded has come to end of its life after working perfectly for 8 years), we are very happy with the Better Life customer care team. We are sure coming back soon to buy our new dishwasher :) Thank you.

I feel bad that a trusted well known brand like Siemens has a bad dealers and showrooms like better life. Unhelpful staff, so ignorant about the models and differences between them

Verry nice and accomodating staff

Very bad expereince. Did not deliver when they promised

Very bad company last time to deal with them

Awesome place :)

Good experience