Really excellent service from Mark in the TV section. Very knowledgeable, and not a pushy salesman chasing customers around as you find in other stores waiting to put their employee number on your invoice. If you want good technical input and decent prices , would really recommend this place. Great job Mark , you have raised the bar on quality of sales in electronic stores in dubai.

Beautiful shop and very approachable staff with a high knowledge with their products...bravo 👍👍👏👏👏👏👏

Bought a phone (note 20 ultra 5g)from here and came back after 2 weeks to ask about setting to enhance gaming experience as soon as I start answre from staff was go to Samsung store they didnt even suggest anything to be honest even carrefour has better serviceIf anyone looking for good service after you purchase an item I dont think this is good placeWhen I was buying everything looked fine

I’ve had multiple great experiences here at Jumbo if you ask me I believe they have no competition at all. What they offer and how they offer as well as the service and after sales service is all great. Thank you and keep going!

One of the worse after sale service ever, selling defective products to the customer not able to address the service issues.the customer care manager useless fellow doesnt know how to address the issues and provide solutions to the defective product sold.I wonder how the lenovo is running this company by such employees.Never again and not recommend to anyone. One rating is also more for this third rated company.

In Jumbo electronics I have good experience of shopping Gadget..In Mobile there is Vivo Mobile specialist help to Find me good Mobile..

Awesome experience with the Mall of Emirates store. Not pushy like other competitors, knowledgeable and helpful. Faisal in the TV section was brilliant as was customer service section with a friend exchanging goods. Top customer satisfaction.

Airtag is sold out everywhere, I’ve found it hereVery kind staff

One of the biggest Jumbo store in Dubai. Apple outlet is there inside the store. This store has got a service and repair point. I had replaced my dell laptops battery here, had to place order in prior and got the battery in 2 days.

Very cooperative with customer subjections.Nice experience👍

Amazing electronics store. Very good products with same brand price and specs. Highly recommend coming here for electronics browsing and purchasing

Jumbo used to be a nice place to shop, now they are being dishonest, abusive and far from customer service good rates by any means.I went to the website to check for the PS5 queue, chat was useless and told me to call the call center, I called the call center who told me to head to any branch for further questions since they cant check their system. I went to the showroom and this is where the real fun is, the guy told me he got no info to provide for me! I told him I signed for the PS5 queue and want to know where is my location, where is the current status and so, he told me I might need to wait like 3 months in the queue - which I have no issues with - OR, I can apply for the Jumbo Package :) , its the device-game I dont want, I cant exchange even, one controller and Two years local warranty. The real fun is that I can have this device not beyond 29th of this month!!! so they got a stock when it comes to Bundles that you cant even negotiate, I wouldnt mind a bundle that comes with Physical value, games I can exchange, and I dont want an Extended Warranty, but no, I have to pay upfront for all of this, Scalping in a disty? just like that? you wont sell me a product without a service? I understand the current ongoing situation but this is like a spit on the customer face :) the guy on the shelf when I told him so he gave me a silly smile and just walked away.... such behavior / action / plan of sells was never a part of Jumbo and I feel sorry it degraded to that level; rather than reviewing why people dont buy your plans for warranty or so, they are FORCING the clients into something Without value to just sell secondary products / services.... and yeah, that queue system is useless as it seems to be, I had to verify myself to believe it and what a shame it was!!

Was sold an iphone on the emirates nbd instalment plan. i checked multiple times that the full amount wouldnt come out in one go. and guess what it has. it looks as though the sales rep wanted to just make the full sale. waiting to hear back.

At another brand they suggested me to go to Jumbo in order to find what I was looking for. My doubts were answered before buying the article. However the two times I have been there the bottleneck was the cashiers. Too many salespeople but you block the customer at the end. Room for improvement. 👍.

Bought a 500gb SSD drive, then realized I need 1TB. Personel were very helpful and the upgrade/swap was smooth. I am so happy about the experience. A year ago I bought a 4K monitor and was equally happy with the service.

Visite Jumbo today to buy a laptop. Reached to a sales assistant named Sohaib who was working on cameras, but he welcomed us and escorted us to laptop counters and been with us throughout the process. Even in the end, when had a problem with complimentry item, he solved that while the promotor from Dell was remained on his counter. Hats off to him. You won our heart dude. 👍

Worst customer service representative Ali - for the status of my service request. just happened today 23-09-2021 1:45PM

Dyson section inside is amazing as they actually know what the product does and not just tries to sell you

Very Good service and deals always treat me very nice I am a frequent buyer. I have recently bought a Tab S7, Galaxy Buds Live, A tab s6 Lite, a galaxy watch 3, a dell inspiron 14 5000 2-in-1 core i7 all my devices are working perfectly never disappointed. Very good place to buy a phone tablet computer etc.

Visited the brand to ask about signing up for playstation 5, but the online sign up wasnt given any priority, as mentioned from the staff in the branch.The other issue that came as a surprise is that i would have to pay for extra services and items to get the console MSRP and within 5 days, i was kind of surprised where the service for getting the console alone was never an option from their end, but forcing you to buy accessories and services that one might not need.I was appalled but the fact that they didnt even listen to reason and even didnt bother to take in feedback.Its enough we have scalpers that took most of the devices at launch and was a nightmare to secure the console with its original price, but this now is just a joke.I hope that Jumbo comes to their senses and change this policy to best suit all their customers needs.

Did you have available now tecno phantom x Mobile

Premium store. Bought 100 inch Hisense Laser TV

I went there and Mr Muhammad Ali the sales man was very patient and really helped me choosing the right Laptop i was looking for.And i was happy

Not happy. Can’t get a hold of anyone. Drop my laptop off 4 days ago.

Good market gor electric items.

An electronics store based in Mall of the Emirates.Friendly staff with sufficient knowledge.

Coffee House Culture. Shop assistants too busy talking to each other rather than helping customers. Better go somewhere else

Good shop, friendly staff you can find every thing here, one stop shop

Curbside delivery is good. Good staff

I have ordered 2 mobiles 2 days back by calling jumbo customer service. I was ready to go and collect the item from the store. But they assure me that the item will get within 2 days. Then several times i have contacted the customer service and they also said that the item is out for delivery. Till now nobody has called me for the delivery. They cannot even dont know the name of the driver who is having my item. Jumbo electronics is telling something before shopping and after shopping they are changing their word. So I wont do any shopping from jumbo and I will share my experience to my friends & family also. Jumbo wasted my day by expecting the delivery today.

They give gift receipts but then don’t honor them. Worst customer service the manager was horrible very rude and possibly the worst person I’ve ever met in my life. Complete frauds , don’t give gift receipts if you won’t honor them! It is clear from the reviews here that after sales service is none existent, so dont waste your money here, go some where with a better reputation.

Great post sale customer service... thats pretty much the primary reason I continue to shop at Jumbo

They dont honor warranty. Buy from Amazon instead.

Took my sons laptop to Deep in Customer Service. He was prompt and followed up with a call when the part came. Totally stress free. Huge thanks to Deep.

It was a great experience with a knowledgeable sales associate.

Just found out today that Jumbo have enhanced their customer service experience by changing their contact number to a 600 code... which means that when you wait for an extended period of time for a service assistant after pressing so many keys to actually speak with someone... the call ends up costing you!Well done Jumbo! 👍🏻

Horrible customer service, however great sales person specially Josh

Repairing order, now is the seventh day & still no action, only “Repairing Acceptable”No any update came after 7 days!!!Its the worst electronic shop in UAE

Bought an item at their Mall of the Emirates branch, the sales guy, Rohail (1007734) was really helpful and patient. It was a good shopping experience. Good job and thank you for your help. 😊

Great customer service! Their On-The-Spot service center is amazing 😀👍🏼 (MOE Branch)

The best camera store

They will gift you something as gift that you dont need but prices not too bad

You could find the same products online for up to 500 AED less. Never again!

Terrible experience. Purchased a Gimbal from them. When took the item home and unpacked it has a manufacturer defect. Returned the product. Jumbo admit manufacturers defect. Jumbo Refuse to replace or refund because they need 35 days to discuss with the manufacturer if they will replace or refund. The customer service staff keep hiding behind what they claim is Jumbo warranty rules and that they dont have any service centres in the UAE. We just want a replacement unit or money back. They say this is not their policy and rules. Do yourself a favour and do consider the above dreadful experience when shopping at Jumbo.2nd November (3 weeks after this last review above), Jumbo still admitting factory fault, they offered to replace but now they no longer have this model in stock as new model coming. We had to make a huge mess and drama on the phone and also in the store, eventually they reluctantly agreed to a full refund after 2 months of their nonsense and blaming manufacturer.On the various Web forums the manufacturer admits factory fault (even on their own website) with the model we purchased and has been happily replacing for everyone who returns.Problem is, in UAE, purchasing with Jumbo means you have to return through Jumbo, who does not want to replace or refund. It is just Jumbo that made the mess (not the manufacturer) and Jumbo did not want to replace or refund. They just deflect and delay, with many stories and excuses. Shame on Jumbo for this experience and you just lost a loyal customer of the past 11 years.

Its very bad experience shopping in jumbo，my laotop crash after few month i bought from this store，they do nothing and send me to the ensure service ，i waste whole week to waiting the repairing，jumbo did nothing on that. very bad experience of their customer service，especially their jumbo shalam is useless at all ，never buy it

Owesm very nice gudet store i like it

Unfortunately, I bought Microsoft PRO lab-top for almost 4600 from Jumbo , it stoped working and I was informed it was liquid damage and it is not covered. I asked them to fix and they said that they cant fix and need to be replaced for 2250 AED . I f you want to recover data you have to pay 1000AED. What a loss of money and what a bad deal Jumbo has with them .How do you sell a lab-top that the company cant fix !!!!!!!!!!!!. I promise you this would never happen in USA

I went there on a Sunday, I bought a TV, the delivery was expected on Wednesday. Till here ok, then on Wednesday the customer center called me, saying I would have received the TV the day after (on Thursday). On Thursday, at 6pm since I still not received anything, I called to get an explanation. I spoke with 3 different people, who gave me 3 different versions. At the end, I still did not get my TV, and maybe I can expect to receive on Saturday.In conclusion, go to Carrefour they have the same things, same price with a much more efficient service.

Very poor serviceThey have only one direct contact number and nobody picks the phone.

Jumbo is a top electronics shop right next to Sharaf DG

Be aware! They will charge you 15% on any returned item, even if returned the next day, perfectly packed in original package!! Insane, I know...

Visited mall of the Emirates and was assisted by Mr. Ashwin do look out for him out there helpful staff and great knowledge he was efficient and quick with his service. Thank you Ashwin. Will do visit again.

Poor customer experience! Very slow, non-cooperative and just looking to sell you the product.Additionally, salesmen are very pushy! Best to shop on e-commerce platforms where there is quality and accountability.

We’ve purchased a TV screen from them and it was having some issues with playing videos from youtube app and browser. Their tech came to check and just simply wiped everything from TV. We thought that issue been fixed, but after sometime it started again. So we called them again and their tech just came and again wiped system which temporarily fixing issue. now warranty has been expired and they don’t want to do anything with same Issue. Even i told them that exactly same issues i was facing since beginning.

I really want to appreciate the assistance ofMs Maricel , her friendly and positive approach.Even after the purchase ,the support she is giving to the customers is amazing...Keep the spirit...5 ⭐️ for her ....Thank you so much .

I brought them my laptop to replace a fan going bad. 2 weeks later received an estimate of close to 1000aed, they had to “open the HDD”, laptop has no HDD but SSD. I told them no and to just replace the bad fan. It has been almost 3 month now. And they keep telling that the laptop is on his way.I also asked about install a nest3 and they never called me back since the “specialist” was not there.Terrible service when it comes to repairs, stay clear.

I found very disappointed they didn’t update the new customer number services that is 600 532 395, you’re welcome.

Had a very bad experience with jumbo moe, my sister got me iPhone 11 from them, since apple store was closed during pandemic, jumbo moe informed her that they are apple for the time being and they provide the same services, in the next few days I discovered the phone had lots if problems, lagging, swixh off by it self, rattling noise when volume is on also volume button loose. When back to jumbo moe hade the most horrific service ever especially when i asked to speak to the manager, whom was very rude and unhelpful, i was told “ we are not apple and we can only send it for a repair for 10 working days and not by apple service people. After arguing he took my mob no and promised to call back but never did till date i told him i will report him to the customer rights protection, he replied “you do that” i also told him i will complain to apple management, again “ he said “thats fine you do that” which i did instantly called apple and made the complained and they were very shocked for jumbo’s attitude

HiI have bad experience with Jumbo. I got a Lenovo tab from jumbo electronics. Albarsha. Within a weeks time it suddenly got discharged and was not getting charged. I also had complaint that it is not been updated with latest software which a normal android mobile has. This was not mentioned earlier. So we gave it back to jumbo to either give us replacement or add the software.Nothing has come up yet. Its been 6 months.Imagine we buying a tab and not being used. Its still with them they have neither repaired it nor replaced it. Really bad experience. We never thought Jumbo electronics will cheat us . So I would never recommend anyone to buy any products from Jumbo.

I have purchased from Jumbo iPhone 11 Pro. The phone has a Japanese spec, which I was never informed before purchase. To refund they request 15% deduction. Be careful with this retailer!

Jumbo is a decent electronic superstore. Compared to NA standards it has a limited selection at overpriced price tags. For UAE comparison it is one of the larger stores with average price level.The staff is very nice l, knowledgeable and helpful.

My experience with Jumbo MOE was very bad. Today I went there to buy an IPhone and I wanted to give my IPhone 7 Plus as part of the payment (trade in). After the evaluation of a Jumbo employee, he gave me $360 on my phone because the screen was very damaged. I accepted the price and went to grab some money on a cashier to make the payment of the IPhone I wanted to buy. I was very excited to change my phone. When I came back to the store to make the payment, the guy just said: “I won’t give 360 on your phone anymore, I will give 160”. I mean. I left the store to grab money and when I came back to make the purchase, my phone had a $200 devaluation. That didn’t make any sense. I got so sad, not because of the devaluation itself but because it was so rude. So rude and humiliating. I won’t go back to that store ever again and I don’t recommend it. And btw, I Have a paper with the letter of your employee saying that my phone was worth 360. It wasn’t about the money, it was about the attitude.

They sold me a TV and said delivery on Sunday. Its Monday today and no notice from them. And btw I found same TV afterwards for less in nearby store

Bought a TV back in July, which now has an issue. While that is not a fault of Jumbo, the complaint management is just completely useless. Went there and asked for assistance, was told that my particular brand is dealt with by a third party company. Was told they had raised a complaint and that I would be getting a call within 48 hours and was given 2 phone numbers to call as well just in case. So far so good. 3 days later still no one called, and the numbers i was given were not answered. Called Jumbo again, and was told on the phone that there was never a complaint raised from my side, and nothing was in the system. I was told that they are sorry and that they had done it now. Until now no phone call was received from end, tried to call Jumbo, rings once, then line is hung up every single time.Called the numbers given again and one number was finally answered. The guy told me that they had been unaware of any complaint and there was nothing from Jumbo they had received. Long story short, Jumbo did absolutely nothing and even lied to me twice that they had dealt with my issue. Thanks, never again, and we were a big customer for years.

Very good electronics store in Dubai with great prices and deals. I just bought Samsung note 9 mobile from Jumbo store with a very good price compared to other electronic stores in Dubai. They also gave me a lot of gifts with the mobile.The staff are very friendly and willing to assist.

The most unprofessional, rude and time wasters I end up being so upset 😭. Was standby for 2 days for a simple tv delivery 📦

Before I visit Jumbo MOE, I went to 5 electronic shops including Huawei store and no one of them convince me to by a Huawei mate 30 pro, but when I went to JUBMO MOE I meet Mr Ronie he was a very profissinal assistant and friendly he answer all my concerns, I would like to thank all the team of Jumbo MOE and spicially Ronie, It wS a very good experience.

Most worst services I had. I bought laptop from the Jumbo and it has factory defects which battery drain very fast. I went to shop within 3 days they didn’t replace it. Just updated the software and return me back.Problem was not solved. It has one year warranty period. But they did nothing.Staff are cheating alwasys.

Very helpful staff and impressive range of electronics. I purchased a variety of goods over the years and 6 months ago, hesitantly took out their insurance on a new mobile phone on the advice of the salesman....thank goodness I did for a marginal cost! Murphys-law, the phone was badly damaged a month ago and they fixed it, no questions asked, within four days! TAKE THE INSURANCE!!! They dont replace it on the spot (as the insurance was sold to me), but do a fantastic job within a couple of days-no questions asked.

These guys deserve a 3 star because on their online store they have xiaomi phones but not at the store itself😒. They have all the other brands and not gonna lie, the phones here are sold at a very affordable price. So do go here if you are looking forward to buying a new phone. And pls Jumbo Electronics if you are watching this pls pls pls add redmi phones to your store.

Jumbo Electronics are the worse! I bought a Samsung tab S5e and they confirmed that Microsoft Office Mobile will be available with it for free and thats exactly why I bought the tab in the first place, for a tab/laptop experience in one device. Once I bought it, I was asked to pay $30/month for the subscription! I visited their stores many times and they said it should be there by default but if its not, then its Samsung fault. After checking with Samsungs local and internatonal Support Team, they both confirmed that the offer was not made from their side and if the reseller (Jumbo) said so then they need to provide it to me. Of course I came back to Jumbo but they didnt take responsibility blaming again Samsung for some updates done from their side once the Tab 6 was released therefore thats why the Microsoft subscrption is not free anymore. Dont buy any of their products, they only want your money and no more help or support!

Bought handset stopped charging after three months, repaired after two weeks same happened, asked for change of handset jumbo refused and repaired again will let you know what happens

They will collect your item for repair and will give it back with full of scratches ...

Friends Please dont any Product from JUMBO ELECTRONICS.This shop is totally FRAUD. Selling DUPLICATE ELECTRONICS CHINA items & making peoples fool.I buy LG K7 mobile but i was DUPLICATE copy of the same (First Copy). In display they will show original mobile/or other items but when we buy the same model they give us Duplicate model which have very bad operating features.About duplication i wrote a mail to Jumbo but there is no reply from them.Request buy products from any other shop but dint buy from JUMBO. They are totally FRAUD & worthless.

They have really good deals for electronics. We just bought a new phone and they have a good insurance offer, that no other store would offer. We were attended by staff name Shaan, who was super attentive, professional and answeres all our questions. Will definitely recommend to shop in there.

Only one person at the cashier !!!!!!!! There was a sign (closed) and the cashier lady was serving someone , wrong message, wrong service ! It led me to stand at another line. Where later I have been redirected to step in the line of closed sign counter ! Not only that, there were customers lining back to that specific counter ! Had to wait ( not much to be honest)

Absolute worst service and repairs but the devices may be okay also the employees are HIGHLY untrustworthy. Bought a laptop, got damaged, had jumbo salama but they took 6 weeks to identify a problem even though it was told to them repeatedly 25 times wnd still counting, eventually, they said the motherboard is not working anymore at all, got it back but they only reinstalled Windows even though they said they would have to replace the motherboard.

-Bought a Sony headphones from them a cpl of month back ! , 2 month after using I started to face problems recharging it ..A cpl of weeks later the Bluetooth light stopped working which left me guessing wether it’s charging or not as well wether it need to be recharged!-Avoid their defective products ...

Staffs are super helpful and they come to us in each and every section helping us to choose..

Never buy from jumbo , they promise have warranty and when you complain they ignore to fix it , buy from sharaf dj , emax , carrefour service are way way way way more better

Amazing store that have everything mobile brand like apple devices and Samsung and Huawei and laptop brand like HP and ASUS ,LENOVO

Rigonal proud electronic shop with helpful sales team .. their Salama warranty system is very good and useful for a quality maintenance with Original parts

Poor customer service

The prices are absolutely not reasonables...Cusromer servise horrible.Just avoid the place

You can find everything related for electric and they have a good offers sometimes

A big showroom with good range of products. Used to buy from them for more than five years ( not regularly, though). Sales staff are helpful.

Very well customer service

I have bought unlimited warranty and when I went to repair the phone they advised only twice , although they checked on the system and now my phone is there since 8 days and nobody knows what happened , and the manager Ali keeps on avoiding my call , and he advised to go to him the next day and it was his off !!! He made me go for nothing and when I call to check where’s my phone or speak to Ali the manager the team gives excuses !!!!

Good service

Good Electronic Options Available

Thank you Jumbo.I really loved the LG SH5.Great price!Awesome Customer service.

Very friendly staff 😊

They never answer the phone in the MOE Branch... waited on hold for 32 minutes then i hunged up

One of the best electronics store in Dubai, they have great deals always and great prices specially for phones and the trade in feature.

Worst customer service ever! Ordered for a battery upgrade on a laptop, the tech opened up the covers and checked and said hell order an upgrade from a 3 cell to 6cell. Waited 2 weeks, went to indtall it, found out I already had a 6 cell and they ordered me a 3 cell battery and were going to install it until I checked the mAh and brought it to their attention. Then they said the 9 cell is not in production and will offer a refund. Then running back and forth for 3 months to get a refund back to my card, visiting them once a week or once every two weeks, finally after calling their head office got a cash refund. Terrible. And no one takes responsibility and just keep saying accounts department is on break and well call you back, with no call back.

It takes 3 hours to buy new iPhone which is just a 15mins with Apple Official Store .. THEY WILL CHARGE YOU FOR TRANSFERRING YOUR DATA BUY THE PC WHICH IS FREE WITH APPLE STORE !!

Friendly and professional staff. Technical and impartial demonstrations on all possible options by staff enabling the customer to choose the product. However they also try to sell warranties over two years, which should have been included in the price.

Called 5 times, over a period of one week. All different stories from each person but all of them told me they would get back to me. And they never did. Terrible customer service please stay clear

I have purchased an Asus gaming laptop on Gitex 2017. The sales guys are awesome and more geeky. They had given nice offers. Enjoyed shopping here.

Nice store organized, got two mobiles and laptop , after service is fantastic