Terrible service at Dubai Mall branch.I went today and the employee Edwin was extremely impolite and lacking the minimum interest to serve customers. When I expressed my unsatisfactory experience, his reaction was a bad attitude.The story is that Im travelling and I exchanged money from DUBAI MALL. The notes that I exchanged were old, I asked politely for new ones. and here the attitude and impatience from Edwin started. He was sarcastic in a meen way and he refused to try to change it. I told him that Im not happy with that. But his answers were either to cancel the exchange or to complaint.Very bad experience and I didnt expect it in Dubai Mall at all.I will never visit this branch again.Thank youOmar

My salrye painting you are Exchanges I am someone time massing not answer plz sand me massing with time give me my salrye I am withing so many times

I did online money transfer on 3rd march and it is not credited to my bank account in India, two weeks back luckily i got connect with their customer service team for online money transfer and they lodge my complain # 4278473 and told me my money will be refunded but as of today 31/03/2019 i didnt receive my money back and when i try to call their CS no one picking-up, yesterday i was in the line for 59 minute no one answered and today 10 minute no one answered.#UAE Exchange team please verify my complain number and comeback to me ASAP.

Do not remit money from UAE exchange at all i had transferred money on 25th march 2020 to proceed with online transfer when i tried doing it the online application was under maintenance since 25th march till date its under maintenance and i i did not get the refund of my money till date during such crucial situation where we all are in need of money.the call center also admitted that they have funding issues so please be careful DO NOT REMIT ANY MONEY FROM UAE EXCHANGE.

Horrendous, horrendous experienceDO NOT touch this joke outfit with a barge poleThey do not reply to any emails (I sent over 100 of the same one and no response to any)The customer service staff lie, they promise to call you but don’t. Managers don’t follow up with a call either. Still waiting my refund because of a bungled attempt to transfer money to U.K.. was told it was the intermediary bank issue. Oh, and it takes an average 10-15 mins to get through to some goon who wouldn’t know customer service if it bit him on his @$$Utter sh!t

Very badly managed customers service. Absolutely poor quality staff. No sence of greeting towards client. I have been there many times with the hope of better service but always got disappointed. Long queue, no queue management systems. You must be ready to spend 30 minute even if there is only one client before you. Staff need training.

Dear UAE Exchange owner can you inform us that those who cannat use there smart pay card becouse of loss or forget pin number when your company is going to pay there money.Thank You

Worst ExperienceMyself Jabid Anzeer (0028978415702147), I regret to inform all that after all my transactions with UAE Exchange, i just received only 25 Dhs voucher.While i am starting this online account one of their customer service agent confirmed that, for my 1st transaction of above 1000 Dhs i will receive a voucher of 100 Dhs.so please in future dont give a false promotions

Even the staff are very nice they should be trained in proper filling of there customers accounts and they should inform first about their policy when it comes to so called loyalty card introducing that card from the beginning without knowing that it has a 10 aed charge.

Pretty bad customer service. The employees doesnt know how to handle customer queries. The manager is worse than the staff and not properly trained. No queue management systems, no etiquette. Was surprised to see that employees (and the manager) are least bothered about the way they carry about the work, treating the clients with contempt. Wouldnt return to this branch.

Terrible company do not deal with the have had my money for over 5 weeks and promised me a refund over a week ago which has not happened they do not reply to emails and when you can speak to someone they lie to youUAE Exchange WHERE IS MY MONEY

Ine of the leading money exchange in UAE. Their corporative office located in damascus street Dubai.

Pathetic Service. Their Manager Mr. Ram Kumar comes at 10AM to office according to their staff. UAE exchange opens at 8AM. When I send my driver to collect money transferred from customers he is asked to wait as manager comes late at 10AM .. why open and say we are open from 8AM when you don’t want to entertain or give money as your manager can not sign because he will be available only after 10AM.. experiences this not once but at least 6 times now so I am just requesting my Customer to choose others .. recent experience was today just now on 28th feb 2018I even reduced making my international payments and transfers from them and will eventually stop using their service.Sorry for such a long post but seriously their zone and country heads should do something about this as it’s a common practice every time .

UAE Exchange was founded in 1980. The 35-year plus young financial institution has today, grown into one of the leading global remittances, Foreign Exchange and payment solutions brands in the world. Headquartered in Abu Dhabi, the brand has spread its footprint across 31 countries in 5 continents with close to 800 branches.The brand has a dominant presence in the UAE, with close to 150 branches spread across the seven Emirates and 17 branches in the Dubai metro stations.What makes the brand different is its customer-centric approach. Driven by People, Product and Process; the brand believes in ‘Going that extra mile’ for its customers by providing them with prompt and customised services as per their financial needs. The various promotions organised at the branch and social media platforms are also a way to reward its customers for their continued patronage. The service portfolio of the brand includes Money Transfer, foreign exchange and bill payments.Over 9000 professionals, representing more than 40 nationalities, strive to achieve excellence and bring delight to more than 15 million customers worldwide. Strong correspondent banking relationship with over 140 global banks and smart technology add to its might, making it the widest globally networked remittance brand.An ISO certified company and member of prestigious global associations, UAE Exchange has also been recognised and awarded for its quality and business excellence.

The reception here is awesome, they helped in clarifying my doubts at the earliest

Good but there is some little fraud during exchange.

We always use this exchange. The staff are helpful and look at the most cost effective way of sending money abroad to different countries.

The Customer Service is very bad when ever i am calling no one pick up the phone kindly improve your customer service that will be a very great help for the customers

Great rates and service. Now they also have an online service for sending money

Employees are very careless in MOE branchMy company transfers salary of new employees through UAE exchange my co worker went to collect her salary but a employee gave her the salary which was on my name and took her documents and attached with the same receipt on which my name was mentioned this is totally act of blindness and irresponsibilityIts just formality of taking our documents but no serious check is done.This way anyone can collect anyones moneyAfter all this in place of apologizing he was arguing with me and talking in disrespectful way with a femaleTotally unprofessional way of working. Very disappointed with the service.

Worst customer service , I have done online transaction on 5/8/2019. the amount is not credited yet to my account.

Quick service and good exchange rate

VERY BAD SERVICE YESTERDAY I HAVE SEND MONEY ON URGENT BASIS AS FLASH , ON YESTERDAY NOON . BUT IT IS NOT YET TRANSFERRED IN ACCOUNT

Nice but should improve their service speed.

Super company to work . My Dream to get a job in this company

Nice place and slow service 😞

Bad customer service from one of their employee

All the workers there are to slow and lazy

Leading exchange of UAE, best in service...

Head office. UAE exchange

Good staff and service.

Supporting Staffs

Feel like home coming

Super service

Fast services

Friendly staffs and very good service

Alaways crowded.

Good service

Professional and always caring

Best for money transfer

Nice

Good

Good

Good company!

Lovely atmosphere

Good atmosphere to work

Good Service...

Ok

Nothing special, average experience

Avoid

Rates are not so good

Quick service

Useless service

Good service

Very good

No comment

GOOD

Thanks

Conversion rates are higher than Ansari

Is good

Service of his assistant

Al Banhawi Contracting Company

Good

Not crowded

You come

This will be