SMSA Express, is one of the largest and most professional shipping and integrated logistics agencies offering an array of services that are niche driven and unique in terms of customer focus, quality, safety, innovation and professional competence.

The most unprofessional company i have ever worked with. No tracking, you need to call them to understand where is the shipment. When you call them you will be lucky if they answer. They tell you it will take 2 days for shipment to arrive and then they have all the possible excuses why it’s late for a week. I have been trying to speak with a manager for 10 days, and they are “not allowed” to share his number, and he is not calling back as per his team request. Even if you are attracted by their cheap prices, they service is even cheaper.I’m a company that does many shipments, and the employees feel very comfortable to lose a customer like me.Hope a “manager” will see this message and honor me with a call.

SMSA didnt deliver my shipment and its literally impossible to get any information where is the delivery and when I can expect to recieve it. Worse customer service ever. Send them several mail and always got auto-reply with zero actions.

I’m used to customer service of companies generally being really bad in Dubai and the UAE as a whole but this is one of the worst companies I have dealt with in a while and the courier employee they sent to delivery my package this time (Alexander) is very rude, arrogant, careless and uncooperative. He kept trying to play the clueless victim and kept saying “as you know, I am only the courier”…as though I was not aware of this and as though this makes it okay for him to be careless and clueless about his job 😄. He kept asking for location details I already gave SMSA via the sms link they sent me (literally pinpointed my location on google maps) but he still sent me a message asking me what my location is. He couldn’t be bothered to call SMSA and ask for it. He said there are not enough details on the package and showed me a picture of the package (and my entire address is on it, every detail down to a T - with the wrong weight details. It’s entered as 43.47 KG when it’s actually a small parcel.) On top of that, SMSA charged me an extra 10 dirhams on top of the 5 percent import vat for “cash on delivery” payment because I didn’t pay for it online. They never sent me a link to pay for it online. In the end, I had to accept the excess charges because Alexander was being so unhelpful and difficult and I was unable to reach SMSA customer service on the phone. The worst part is I never chose them as my courier for this particular parcel, the company I made the order from uses them. Yet, I was forced to deal with their incompetence.

I have been ordered to one shop and this is the courier. NO CALLS, NO UPDATE, NOTHING AT ALL! it really took long time and no care at all about their scheduled shipments! 👎👎👎👎TO ALL THE SHOPS, dont use their service or else, you will lose your customers trust! NOT RECOMMENDABLE AT ALL!

Quick fast service between Saudi and Dubai, Staff is attentive and quite responsive. Accepted my request and given late evening delivery too. Thank you SMSA

Very bad customer support. I will not recommend anyone. It is difficul to contact accounts manager and sales manager. Fed up with follow-ups for the settlements.

Agent on site helped me with the shipment, informed me of missing Invoice and errors, provided a nice package for my shipment. Would recommend.

Cleanliness is best and workers are gud

Your delivery is a disaster. Why is it delivery if I have to run after your delivery guy that doesnt have an emirates ID to be able to enter the building?

Believe me, it’s first time and it will be last time shipment with u👎🏼

Never use their service!!worsest expirience i ever had, customer service representative cant help you any how, zero knowledge and at list a drop of kindnes. Shame

The worst courier service, not only in the country but in history!I counted on them for my business, they ruined me ! Take an honest advise and don’t try to deal, I ended up digging up their owner from LinkedIn just so I get my things back which were not delivered for 10 days!The owner demanded the 19 dirhams! Unrealistically bad.

Very bad company, I’m waiting till now and it’s been a month!!!!

Extremely bad service delivery took way longer than expected. Customer service has very bad response, each person told me a different thing and it took almost two weeks just to update my delivery address and deliver my shipment. .

Shipping agent, forwarder

Poor service I have ever had, If youre expecting parcel from them then I suggest you to forget about your item, only God knows when will they deliver.

Very very poor service they always make the product wait for too long in sorting facility after picking the product from shipper

Best service in all over the world

No one answer the phone even if you wait 30min! And I have no idea where my shipment is!!! This was the first and will be the last time using smsa!

Its always you got what you pay for this cheap company so i will never use it againccit was my bad

I’d rate this company with 0 stars if it was the option. If you order anything from iHerb, please never chose SMSA express for delivery. First time I have my order delay and it’s first time when I use this company. Will not use it ever again. So poor costumer service as well in Dubai. When I called no one was helpful and didn’t want to listen to the problem.If you want your order to be delivered on time use DHL or aramex. They deliver within less than a week.

Inpolite humans and very very worst in courier industries dont ever try to do deal with this company 😡

Dont ever never use this company, each time i use their service, every time the shipment delay for many days. Pls use other reputable courier service company to avoid frustrated.No one pickup tol free services and customer service call..

They never answer their phone and their IVR system after waiting for like 2 minutes they just tells you that they cant assist you!!! my parcels delivery took 5 days to be delivered after reaching their offices. and now I am traveling in 2 days which most likely I am going to miss its delivery!

Very rude and impolite customer service run by arrogant Saudi customer service

One of the worst logistics service providers. Wont suggest to anyone.

Very good

Excellent service and delivery

No one answering the phone and emails are bouncing back! and If they answer they will immediately transfer you to another department who doesnt pickup the phone! And I have no idea where my shipment is!!! This was the first and will be the last time using smsa!

What is this company. Do not use their service. They never answer the phone. You just waste your time and after you reach someone (3 hours later) he has no information to give except telling you you will receive your parcel inshalla

Will never ever use them again as courier. Unprofessional way to deal with costumers and fake delivery dates!! Lost shipments and no one responds to phones or emails! They should be abondened by iHerb.

Its ok. The cash rate is quite high, I had better rates somewhere else.

Their tracking system is a joke as their shipping service. customer service is dishonest and very rude. Dont know why iHerb only ship to UAE using the awful service.

SHITY service... feeds you lie and do not make any efforts to contact their customers. Awful service. They should close, die out from the region. Please shut down soon, leave.

Good srvicè

Good service on time delivery very comfortable

One of the worst shipping companies i have ever dealt with, they called once for the shipment, and never called again and iwas trying to contact them for couple of days, and after hours of trying they picked up and promised they will deliver it same day and they didnt , never recommend this company at all.

Very poor service!! Never using it again!

Very very very very terrible shipping company. Its hard to believe this kind of company exist in UAE. Package arrive 3rd of the month, and it took them 11days to update the owner...I wished I could give 100 thump down. Too bad its Saudi origin company. Never going to use again...

Excellent service - On time, Reliable & Trustworthy.

Very bad servicevery bad method to contacting with the clientEstimated time is fakeWasting your time and balance until they answer your call👎🏻That was my last time using your company

No one picks up when you call,my order is suppose to arrive a week ago and I’m still waiting.if I could rate with no stars at all I would.

4 thumbs up for their service.

Good and Quality Service

Worst Service ever always calling and no one is answering the phone! I contacted them on email they keep sending me the same email over and over again!! I was supposed to get my shipment last week and I really dont know what happened!?

Worst delivery company ever! Mix the addresses and people’s names! Can’t get my parcel for so many days already although it’s at the company’s store for a week! Every day I get a call that it will be delivered tomorrow

Very nice

Friendly and professional staffs always to Assit you

Took some time but my product was delivered thank you

Very bad service.

Good

Do not use them! Worst courier service ever! They should be abandoned and forbidden!!!

Best Company, Best service

Very bad service, No any response for the shipping delivery

No response , from HR team, when you drop a cv

Good company shipping

Nearest and nice place

Good service

For all your express shipping and trucking requirements

Very bad

Good service

Excellent service

Cheap

Express

They never answer their phoneThey never answer their phoneThey never answer their phoneThey never answer their phoneThey never answer their phoneThey never answer their phoneThey never answer their phoneThey never answer their phone

🙂👍

Worst companyShe once dealt with them, and it will be the last time.I left them a note written in the link that was sent to me by themTo the effect that if the shipment arrives to them, please contact me because I want to receive it from the warehouse or their main headquarters.I was surprised that they had no knowledge of it.Sometimes you need to receive the shipment from the headquarters so that it does not spoil in the heat with the delivery driver.I am used to this procedure from other shipping companies, but I was surprised that they said we have no knowledge of your request!!!👎

Text expass

One of the worst delivery companies follows me. The driver is rude. I wait for him from 12 in the evening to 8 in the evening, and what is received, and the last, they write that they passed by me, and the response has not been made by the customer. A star I was dying.

The worst delivery company and I would never recommend to deal with them, delayed shipments, not answering the phone in hours and days, shipments were damaged due to poor storage and delayed delivery, and in the case of speaking with them if you were answered after several weeks, they treated very badly and asked you to come to their headquarters, unlike DHL The highest respect and professionalism in dealing and within three days the order reached you without fatigue or calls and without tracking to the door of your home, thank you DHL for your good dealings, my use of SMSA was the biggest mistake, and therefore I will warn all people and my friends from dealing with them constantly in all social media and Twitter , So that no one is involved in dealing with them.

If it was less than zero, I would have been their value ... forbidden and liars of demand and continued with them from a week and every day he called and stalled every day promising me that they would connect her and I have not seen anything to make you poison

Thank you Samsa Company already received my order according to the time limit you thank me very much

No one is responding and other phones are wrong and their location is unclear and we do not know their address

The service is very slow and they obligate you to come to their headquarters to receive

Garbage service, a garbage company, and attractive employees, God willing

Bad service Waiting for a commodity required from Saudi Arabia for the UAE 3 weeks and never arrived

Too bad and slow