The indian guy there inside the office was not helpful, I went there August 11, 2021 at 5pm to ask for help but he didnt even listen to me in my problem because hes busy with his mobile,no eye contact, hes not wearing his mask and he just told me to call the customer service. . This guy is getting his salary even his not helping mashreq customers.. He is very lucky guy.

No teller, and for cheque and cash machine never works properly 😬

Poor clients service , lack of knowledge and experience by the staff .

Best Digital Bank in UAE

Second time that i have issue with u guys ! well done! salary card was not issue, nobody call me to visit the brand and i did not start to dealing with u, i mean the open account process is not yet done!Please close my account and be happy!

Horrible horrible horribleI went to get a debit card replaced last week was made to wait over 50min before I decided to leave and requested for it on phone, it’s got delivered and to activate it I have to visit the bank, guess what am back to waiting now 40min and countingI tried seeking help from 2 ladies ( from Mashreq gold desk) they ended up ignoring me and having a chat between themselves !!!!The Bank Manager that was supported the first time i came, asked to wait so he finishes with people with him and he will let me in, he let new people before me! after showing how annoyed i got and upset, he came out and asked one of the staff to help, what is worse after waiting it needed was a 2min setupDear bank go fix your disgusting customer service cause you suckPS: if you want to deal with this bank have a salary of 50K, then the bank will recognize your existence

Terrible bank with zero professionalism or understanding of the basics of banking processes. I advise people not to take their credit cards as they have fraud transactions happening and zero response from the bank to investigate cases and return the money. They also change the rules to block your savings account and not allow you to withdraw money. The worst bank I’ve ever dealt with.

Can i close the account from this dubai mall branch ? Please suggest

I did wrong money tranfer to india. i called bank customer service immediately and filed a complaint and the same has been acknowledged through text message. I was informed the problem will be short it out within 48 hours but One month finished until now it was not rectified

You should fire the guys who only know the word “No.”keep the local guys/arab staff who really good in communication and using their brain rather than fast talking “No”.Incident: I got a message that I forgot my emirates id. I come back in the evening and asked for my emirates id, then the two staff saying they have plenty of emirates id and saying no, they didn’t see my emirates Id only by looking at one drawer.Even I was sick, I raised my voice and the local guy heard me and confirmed he has it.Being in fast paced country makes some people rather talk than think and use their common senses.I’ll come back and edit this review to, who knows, maybe 3 or 4 when Mashreq value the time and opportunity of clients.

Terrible bank!Complete lack of customer service etiquette. 2 customer reps have hung on on me and make me dial again and wait really long. I have had an issue with the bank for one month now, they dont bother replying, I send emails to their customer complaints address.They take ages, do not have staff equipped to deal with issues and they are in no way a digital bank. Its a marketing gimmick, their system is down many times.

So many time complaint my account but no answer anyone kachra

Ive tried to call to check if already opened before coming but no response. Then, I decided to visit since the website said its open. When I came there, the branch was closed and is under renovation. This should have been posted in the website so customers like ourselves will not waster time and energy.

Being a so called premium customer I might suppose to have some little privilege. For being a loyal customer for nearly 6 years, all I got was grief. Well Massalama another one bits the dust !

Mashreq Bank is filled with rent-seeker loser employees that are good for nothing. They’re only good at wasting your time and turn your day into a nightmare. Every time I visit a Mashreq Bank branch, I die a little inside.

Such stupid managment, Dubai Mall is supposed go be best out of all their branches but its sad that its the worst one! Very bad selection of staff, HR dept of Mashreq bank seems useless.

The most disgusting customer service I have ever experienced in my life! Two hours to cash a cheque after getting to the counter! Counter staff and manager purposely going slow to annoy!

I went 02 times there for withdraw of my cheque, but they refused to pay me by saying the limit is exceeded even it was morning time. They should help on this especially at this Corona Virus pendemics, instead of sending to other branches

MASHREQ have so far been the worst ever I have banked with!! I have been claiming a CREDIT SHILED OFFERED AS FREE SERVICE ON MY CREDIT CARD for which they have charged my account with 3,000AED - despite all my efforts & endless phone calls to management who lack training & skills to deal with issues, I am still awaiting for this amount to be reversed soonest. MASHREQ HAS ZERO RESPECT FOR CUSTOMERS, THEY LIE & STEAL FROM THEM, TAKE NO RESPONSIBILITY WHATSOEVER!!

Don’t come to this branch if you want to have something done. Particularly if that is related to the business banking. Eye opening. Shocking lack of interest from branch manager.

Dont use this bank......i have an account since 2005 and the bank freeze my account for no reason i was traveling and their telephone banking customer service is the worst ever...you maybe wait 15min on the phone than they ask you enter a code that you will never receive by sms after 30min maybe you manage to speak to someone who will ask you 5 questions and than they will tell you this is not our department....can you believe this!!! this is by far the top worst bank in the world not only in uae...and cherry on top if you complain by email they will reply the next day with an automated email that has nothing to do with your complaint and never hear from them again.....stay away from this bank or you will go crazy if you deal with them

Closed for renovations, the one in MoE seem permanently closed also. I called customer service to know which branch in Dubai was open after 6pm, and was told that the latest branch closes at 4pm in Dragonmart...So even though it’s definitely not a good bank to be a customer for, it’s definitely a very good place to work with minimal working hours.Ok NEVER OPEN AN ACCOUNT with Mashreq. They have just decided like that to triple their fees for Mortgage Advance payments. The Management should seriously go to jail with these predatory practices and as a consumer there is nothing you can do about it. It’s outrageous, I’m speechless. Initially the fees were supposed to be 0%, but they denied saying that even though it was in writing, now it’s 3%. I hate this bank and everyone working for them supporting this way of robing their customers.

Misinformed by the customer service counter and had to come back several times with my pregnant wife just to convert my account to a joint account. Full of incompetent employees.

The most inefficient bank branch I have ever visited . Not more than 3 costomers and I was made to wait for more than 30 mins before I was called at the teller counter and that too after asking the help desk thrice as to why no one was called at the counter . Only one counter was working and other two closed .After asking the cashier to encase my Mashreq Millionaire certificate I was made to wait another 30 mins for reasons best known to them . After getting upset the cashier she then gives the money giving no reason why she asked me to wait for so long .Highly inefficient.Would prefer to give ZERO rating

Worst bank and customer service in UAE.Deserves - 5 star rating

Decent service with a good product line, however depending on peak or off peak hours in the mall your waiting time will vary. Good network of ATM, branch and service center locations within UAE especially Dubai.

The branch is closed... Says its under renovation... Website says the branch is open... Lolzzz... Unable to connect to customer care for any assistance... Worst banking experience possible in this city...

Be prepared to queue forever. There is no sense of urgency in this branch. Personal bankers are busier talking to each other than helping customers.

I would like to give a -5 rating .... that kind of services are they providing.... we can not talk to their customer representative they dont have any option for that....i have only the worst experience with them

The none of the staffs that attend to me was smiling, they all shown a hostile facial expressions, body language and rude tone of voice when dealing with me. I was there to open an account, did not feel welcoming at all even though I was there giving a business. No interest in giving clear direction and info about how and about the account I was trying to open with them. The worst customer service ever!!!

Terrible customer service. Every time I come here I am so angry and frustrated I want to they are all rude and indifferent. Why should anyone give money to these trash. I recommend everyone go with any other bank even putting money in a tin can would be better than these people. I hate them so much. I hope those lives are full of misery and sorrow.

Very slow service and officers lack knowledge to guide on solution to customer problems. It takes 60-90 minutes to meet officer. I have visited branch twice and had same experience. Every customer had one question “when will it be my turn”!!!!

I’m trying to call customer service but I can’t go thru they are asking my member number I’m not yet a member but I want to to know everything for the customer service

Very slow and inefficient. Peak hours and 1 teller and 1 sales. Disappointing with all the hype with their marketing..slow arms.. slow personnel and systems..too many call center calls 😞

A huge contradiction between information got from helpline and CSR in this branch. Wastage of time :@

Hopeless customer service would be bit of an understatement !!!!! Horribly under staffed ..... no concept of customer service

I came here at 1pm to collect the Debit Card and Check book. Almost 4 hours they make me wait. Im very disappointed. I will not be banking with them anymore. Very poor service.

Worthless visit here too.

Waiting for 30 minutes is alot especially was no so many clients waiting

Bad customer service! Had to wait more than 1hour.

The staff are very slow you need to wait for around one hour or so it’s usually very crowded and you have to sit and wait for a long time plus they might ask you for a variety of documents that you might not even have along with you.I have been there twice and I had the same experience every time I go there

DONT COME HERE! WORST BANK ON EARTH!!!

Very poor service in dubai mall

Bad experience, customer service is terrible

Worst customer service. ATM not working. Will not accept card payments over the counter. Horrible bank.

Worst bank ever

Mashreq bank Dubai Mall branch (Lower ground level)

Worst bank in Dubai, never bank with them

Very Slow n late processing

Worst customer service

Very bad bank

Ramadan timings

I never been there

The asphalt outfit

The worst bank I dealt with and the customer service is not even like an exchange office !!!

The worst bank in the UAE and the worst service I can get