Bank was closed for renovations and we werent informed... it was shocking to run to reach on time and then found out the bank is closed .... very disappointed

I want to complain about Lady who sell me the loan on My credit card. First of all she did say the bank will charge me 0.78 percent per month, not per year. After many times I was asking her how much total charges will be in the end she stated 175 AEd. Second I asked what my monthly payment will be - 1440 ... this month I received a 2660 bil per month even I haven used a credit card. Please contact me for further action you will take according this person.The last one it’s impossible to talk to some real person through the customer service, EVA is the stupidest ever system who will ask you questions for half and hour and then just cancel the call

Worst seats ever!!! Retarded architecture

I requested a debit card for my new account. The service person had me fill out a form and said it would arrive in 5 days. A week later at another branch Im now told that my request was never entered into the system. The person I dealt with must have simply thrown my form away after I left. Absolutely awful service, especially for a brand new customer.

I gave an application for opening an bank account on 11 of march, i was said it will be active in 2 working days, but after an long followups i came to know that my the lady at the branch has not processed the application, i dont know the reason may she forgot but what was my mistake, is opening an account in EMIRATES NBD IS MY MISTAKE, my colleague opened on the same day and account is active, so i went through and registered an complaint on 600540000 but everyday i have to hear an same thing your complaint is under process.... i am not saying that bank is not good bank is good with good benefits but they should look for the employees should be well so they give good customer service they are making banks name down....

Pathetic and bad service. Long queues and very unorganized. So much for managing a branch!!!! More than hour waiting my turn for Customer service.

They didn’t deserve this star but i am not able to give them 0. Absolutely worst costumer service and lazy agents on top of that extremely rood. Honestly after this i am thinking to change bank since level of their services drop down a lot. Person there didn’t want to rise new requests just because it was close to end of his work time, i think that bank should examine their hiring policies or includ costumer service in the training and please provide proper english classes, since i was asking one and agent was answering different thing. Please avoid.

I have to share with people my experience with this bank. This bank doesn’t respect customers at all. They lost a cheque that I deposited, no body called me about it, when I came to check why I didn’t receive the money after one month. they were laughing about it like it’s nothing. They told me to go to police and announce that it was lost..On the other hand, they don’t respond to queries, they cancel my transactions whenever they decide without any notification. Calling them or visiting their branches yields nothing as they are not interested in helping customers. The only time I get calls from them is when they try to sell me useless services and extra credit cards.I don’t know how such banks still in business, but seems like the quality is their last concern

I came to Dubai mall branch 3 times to open a current account. 1st time to check which documents I need to bring, they said passport and Emirates ID. Ok. Coming 2nd time, they are saying I need to bring a payslip as well. I’m mad, as they could have told me it at the very beginning. I’m wasting my time. Ok. Coming for the 3rd time, waiting for 3 hours( not exaggerating) in a queue. Ok. I’ve applied to open the current account (as I thought ) and get the check book on 20.07, today is 31.07 still NO ANSWER! I called call center, I’ve raised a complaint, somebody called from the bank just to say that someone else is gonna call me back with explanation. Still no answer and the problem isn’t solved ! I still have no current account nor check book ( which I really need it ASAP)Customer service is horrible !Waiting for ages !Staff is extremely sloooow !Btw there was another woman, also not happy at all with their serviceThink thrice before opening an account at NBD BANK especially going to DUBAI Mall branchIt’s always busy ! They are working very very slow

Prepare to wait more than 1 hour if it is busy.

Super slow. I’ve been waiting in the queue for 1,5 hours! No one to assist you at the entrance. I was about to ask security for help but that guy just ignored me and went to say hi to his friend standing beside me. I thought customer assistance is a first priority....Very disappointing

Possibly the most pathetic service Ive experienced in Dubai. I got a new credit card which was assigned to the wrong phone number, therefore its impossible to activate it. Changing the phone number is only possible in store and REQUIRES MANAGER APPROVAL. Managers only work until 2pm...

Worst customer service at this branch, 1st wait for long queue even when you need little information. Every staff guides you different information. Even the time frame of service delivery where given wrong.This review is based on my personal experience and at the time I used service however the real service, conditions and environment may vary.

Staff has no politeness and lazy. You always have to wait long time.

Probably like everyone else. Wait times are a disaster on weekends or evenings. Completely understaffed.

Poor service. 45mins to withdraw cash. No effort from staff, slow and lazy, happy to see customers waiting for excessive time.

Cant believe how I didnt check the reviews section before opening account in this bank. DONT deal with them unless its fine for you to deal with a bank with the poorest complains department and worst customer service.Even if the fees and exchange rates were crazy and they had decent departments I would respect them, but to have a bank with the best sales team and worst everything else is a disastor

Ok this isnt so much about this branch as it is about Emirates NBD in general, while I wouldnt recommend this branch to my worst enemy, on a week day at lunch time, that is besides the point. Emirates NBD has made my life very hard. they are incredibly hard to deal with over the phone because the empolyees can give you little to no information siting They are just customer service which may be comforting or frustrating to you depending on your stance. Over the last few month and especially now that I am moving into a flat, they have made simple processes long. They have been unable or unwilling to give information on the phone. The stress of moving plus the stress of the bank just making things harder is incredibly frustrating and at this point i wish i would have opened an account with another bank *End Rant*

Substandard customer service once they get hold of your money.Terrible service, unprofessional and unreliable.Ignoring the unauthorized transaction that had occurred earlier this year (which was left completely unexplained), I still kept on banking with them but made a mistake of transferring funds to a friend on January 5th, 2019 & instantly revoking the transaction. After speaking to the CS team over the live chat (who reply after a minimum of 8hours) – I finally managed to end the conversation with a service request to revoke the transaction. I was advised over a waiting period of 16 working days – which is okay since I am an ex-banker myself so I understand how this works. After a month of wait, the LIV team closes my request without my consent stating that I need to receive a debit authority letter from the beneficiary account holder (who is also an ENBD customer) – which is logical again since they cannot debit a customer without their compliance. My friend checks his statement & low & behold – there’s no funds credited into his account! Eventually he checks with the bank & they instruct him that they cannot issue a debit authority letter since there were no funds transferred into his account. He is advised to instruct me to raise a complaint in any of the ENBD branches. I, then, visit the branch & after a 50 minute wait, the CSR instructs me that they can take no complaints for LIV account holders since they are only dealt over the online chat (which I had already known & the CSR had confirmed with my friend that it will be resolved by visiting a branch ONLY).It has now been over 24 hours that I’m waiting for a reply from the “live chat” & there has been no response!!To be honest, this is absolutely disgusting & I would never recommend LIV to anyone now. Their service is very slow and the agents join the chat after ages, apologize for high volume of inquiries, reply & then leave the chat – whether you like it or not!

Avoid this place, none of the staff know how to do a simple local money transfer

Emirates NBD branch dubai mall, lower ground, at malls main gate no.1 (waitrose gate) entry

Never have I dealt with a more incompetent bank as the Dubai Mall branch of EmiratesNBD, even the most simple request is like pulling teeth for any member of the staff. If you want to waste hours of you life and be treated like an idiot and be told that yes, your request has been processed, only to find out that it hasn’t and never was, well this is the bank for you !

My review is on telephone banking. Horrible! The customer service 800/600 number is led my a coputer generated voice EVA where u need to voice out what u need but the stupid system is so limited that u do not get whatt u exactly need. Also there are times u need to speak to a human being for details that limited computer could help. I spent half an hour at least on the phone with this system trying to figure out how to speak to a human being. Sucks big time! Most banks here sucks! Wpant to look good using technology but very amaturish and limited. I slhould bury my money in my back yard than use any bank!

The worst manager i have ever seen in tellers section. Not helpful, arrogant. Surprised they would keep someone like this...

Incredibly rude lady at the desk, Id been told online that I could come in and sort out my online banking problem. But the first chance she had she turned me away.

The worst bank ever, who cant afford customer care!

Always renewing the branch and making sure technology is up to date! One of the best banks in terms of offering and customer service

1h waiting and I gave up. Only 1 counter open for customer service with the same customer since I arrived. Completely understaffed for Dubai mall.

Very futuristic branch. you can do most of your operations under 5 minuets.

I had to do a transfer over the counter as the Emirates NBD online service was under maintenance. Service was efficient and courteous

EmiratesNBD are the worst bank I’ve ever dealt with.

1 star is more than this branch deserves. If I could give them a zero I would, as that is exactly how much customer service they could provide me.

Been waiting for 45 minutes. If the wait wasnt bad enough the absolutely horrible and rude female staff at the entrance are truly a let down. Even their remote has given up!

That’s been an hour since I came here, even though it’s weekday and afternoon - it’s very busy, absolutely not enough of staff for that busy brunch. Staff unhelpful, because probably is too stressed as well, people complain from all the sides. Ehhrrr.

After reading the negative comments here I was reluctant to go to this branch with a query however I was in that vicinity this morning, The staff were extremely helpful and polite and resolved my issue efficiently,

It is temporarily closed for 3 months 28th Nov.2019 onwards FYI.

Waiting time is unacceptable. 2 days in a row waiting for 1 hour + just to get a closure certificate... avoid thisnbranch at all cost

This branch in the Dubai mall one of the worst services in Dubai the cleaning boy is taking care of the queue I was waiting for 90 min and then he brought a girl he knows and get in before me. This is the worst feeling of costumer service. Awful branch 0 out of 5

WORST BANK EVER. Eva is very useless. You can t even talk to a real person anymore. When you go to the bank they even tell you to do phone banking instead and you are already there!

Service is slow...so far 60mins waiting with my ticket for sales person for a simple name change transaction.Dont feel like a customer here, the staff are not interested. I felt like I was getting in their way when being served. Disappointing as Ive always received very polite service at the Mirdiff Branch.

All the employee doesnt know right information, they will missguide you about charges of services and time frame of the delivery of the services. I have visited many branches but Dubai Mall branch is the worst. They are busy with their coffees and do not care about customers. Never go there.

Having been to few other banks (and wasted my time) during my transit, I had a very good experience with ENBD Dubai Mall branch, with swift handling of account opening process, thanks to Mr.Wilsur Sumugat. Wilsur was very helpful and efficient.

Slow unfriendly staff causing nothing but problems. Dishonest when confronted about poor service and delays in processing important paperwork (having already waited 6 days for something we were told would take 3 days which in fact is something I am sure they can simply print out and hand to me). I would rather get the bus than get another car loan from them. (Branch in Dubai Marina Mall).

Perfect Location, Courteous and helpful Staff

Waited and wasted my lunch break for 45 minutes to watch people in line behind me get to go before me, with no answers or help from any staff. Poor customer service.

A total joke. The wait period is ridiculous, customer service is very bad.

Poor Slow Customer Service and Communication from Mr Waqas, expect to wait over 1 hour for any request. Worth Avoiding this branch.

Its been an hour already since the ticket received. The most understaffed branch I have ever seen.

If you are having a good day, please avoid this place, because your day will be ruined the moment you step inside this branch.

Wasted my time going to the mall branch as it is closed fo renovation. Website wasnt updated.

Very stupid customer serviceDifferent information from each employeeMachines are not workingStaff are so arrogant like they own the branchStaff are just wasting time chatting and fixing their make up while customer are waiting

Very poor service. Staff is just looking busy by playing with mobile. Poor management

Very bad experience ..no respect at all

I think that I never had any bank account which is advanced as the one I have with ENBD.

Ridiculously slow , only one counter open for so many customers, be ready for long waiting

Terrible service all the time

I like to deal with them

Staff are really rude with customers

Horrible service

Poor customer service

Worst service ever

Bad, bad service

Excellent service

Good

Good

Not happy

One of the worst banks ever ... I have a loan, and they tired me very well and treated above bad in all branches and exclusively stupid in the Call Center .... I will go about my account and my loan to another bank ..... They love to manipulate the times of people and install debts on you while you laugh and play ... And the evidence of the calls recorded at them ... But oh, I never expected this.

How to contact customer service when I transfer it I would like to inquire about itWhere can I find the card number when I add the card numbers in the back, the autoresponder tells me the number is a tired mistake and I am trying to speak to customer service

God willing

Good

Good