I am writing one of the worst experience I got from Mashreq bank. I visited branch to update my phone number, KYC documents and activate my account. Customer service executive was not interested to greet or speak even after we greet or explain our issue. I had this experience more than twice. CS guy took my phone number update request and which took and day to be changed and I have to upload the KYC docs and again it took three days to update. Then I requested for debit card which again took three days to get it. I was able to see my account was active and I wanted to withdrawn money and came surprise that my account is not active.But in my netbanking its active and I called customer service and they told only they can see and it is inactive as I didnt access more than a year. When I visit branch couple of times the guy didnt tell me after I explained him earlier. Now I have to visit branch again and put a request to activate my account. Its is my account and in my net banking I will be able to see the real status.. which is crazy.... Now they have taken a request and told within 4 to 48 hours account will be active which is now more than that and still account is not activated. Its been a month now struggling with Mashreq bank and I am unable to take my salary which was credited in the account. I am not sure why would they accept a deposit when account is in active. But to activate after showing all original documents its been weeks and still not activated. Its really really painful and no one will come forward to help on this even if they see this review and as customer we have to suffer and only can write a review which will give us some satisfaction. Mashreq is least bothered about the customers.

Mai deira branch, you can deposit and withdraw, several cdm machines available. Bank opposite of kabayal centre

My card got captured in one of their ATM at an-Ansari exchange Deira on Friday which i was in hurry to withdraw money for my sisters needs on health, in the process i interchanged my pin code, which made it stocked/captured, i went to their main office at muraqqabat today on my way to work and what they told me is i cant get my master card back because they destroys it because its not from their bank so i cant get it back, infact family am confused and dont know what to do at this moment. I have money on it and now i dont have any money on me too.very bad and unprofessional of which i dont think its fair.

Unprofessional stall, totally rude, don’t want to work don’t like to deal the customers,Behavior like the customer did mistake to come there.security guard working better then staff

My experience with mashreq bank is bad, I don’t recommend Mashreq at all.

Worst customer service right from your ur visit till the end. No professionalism in staff at all. Please avoid visiting this branch you will not only waste your time but come out with frustrated

The worst customer care and banking experience I’ve ever had. Absolute disaster. No place to sit and chaotic. There’s absolute disorder and I don’t think this bank cares, since there’s no real improvement after all the negative reviews.

Joke bank. Customer service is basically non-existent. I wanted to speak to a teller regarding their services, but the guard wont even give me a queue number. Will not even bother to look into my enquiry at all. Just bring your money somewhere else. They dont like customers it seems.

Very very slow service. Not good behavior from staff

Worst bank , no professional customer service

Worst customer service experience in all UAEThey are just there to take your money and not provide any service

Priya is the best staff more than helpful thank you

Atm works 24 hours. Have cash deposit machibe. Road parking nearby.

Worst customer service ever especially from evangelines and Sunil kl reddy.. I have been waiting for more than 1 hour but the customer service staffs are busy talking with each other.. shame on them!! They are destroying the Mashreq bank name.. very poor service.. customer service 10/0.

A very big branch of Mashriq Bank with more than 4 ATMS 2 for deposit full Air Conditioning with vast Space

Shortage of support staff, very difficult to finish one simple task.

For half hour am waiting now for changing a cheque. System down system down system down...

Worst service and customer care

I don’t what to do to connect a call to customer service.Tried more than 10 times and each time I spent more than 40 mins to connect the call.Nothing happened. Worst service !

No one answer the phone number

Great bank with great services

Renovated branch. Many CDMs & ATMs available, less rush. Very well renovated.

Stay away. They waste all your time

Recommended

My worst banking experience in personal banking in UAE

Staffs are friendky. Very good location

Very bad bank, they took my docs and said we will open an account after one month they sauly apply online Ridiculous so ridiculous

Bank branch with CDMs

Unethical staff