World best airlines I travelAll kinds of food availableDrinks hot and soft

Excellent service highly recommended..

Beautiful fliyit srilanka lankan airline

Never bother to pick-up the call. A national carrier at this level of service is completely unacceptable. dont call from mobile you waste you money and time

Totally irresponsible. Never bother to pick-up the call. A national carrier at this level of service is completely unacceptable.Might be the higher officials are sleeping on their desks.

Trying to call since 10 days and nobody answer the call vey bad customer service they have

People are knowledgeable and kind. Better to be polite to those who cannot speake English (I have seen some of our Sri Lankans struggle while talking and Airline representative even not change the language).. lastly , as the National official Airline of the country they should think about flight rates during the pandemic period. Thanks.

Really bad service ,no one picking the phone at all . In the office 3 Ladies sitting on the front .There is no respect for the customers. They talk like girls on the beaches.

Tried to call several times, all i get is your call is important all our agents are busy

I have my wedding on 1st week of September I want to know the process, what about the charges and how many days quarantine needed? please help me with information.

Smiling helpful staff

Exceptional service by Rajinald, Uttara and the whole team.They patiently ensured all our requirements were met with extremely effective communication. Thank you!

Unsupportive staff, they dont even bother to pick up the phone.Worst customer service....

Very bad customer service, trying to reach them past 2-3 hours continuously but they are not answering phone calls

Your call is important to us..All our agents are busy right now..That is all what you can hear for holding indefinitely, whenever you need to get some information over the phone!Yeah visiting the office even for a simple piece of information is more advisable as Sri Lankan airline website itself is not updated in a timely manner to get travel updates or restrictions or available charter flights amid this pandemic which obviously forces a person to call to seek some information and the best news you will always here is Your call is important to us..All our agents are busy right now.. ---- Good luck!Further, it is funny that no option for sinhala or tamil languages though it is the national career of Sri Lanka. So Sri Lankan after all!! Phew!!

Very bad customer service . never answered the phone calls . Treating like we are slave .

Never bother pick up phone... Waste of time and money.

Call centre is not acceptable. i tried to call several times and i am tired but nobody pick my call.

Poor customer support... I have been following up for my refund since 17th December...and now they have even stopped responding to my emails..

Very good very fast service

Was long que to book the ticket @ Dubai office as COVID 19. But. As per them waiting to fly to Colombo 1 month after registration. .

Nice & helpful staff

Owned and managed by ugly Mafia

Fair enough during covid 19 situation

Don’t bother calling, they will never attend the phone, you can listen to an old ladies voice repeatedly.

Good service

Okay great

Terrible Airlines, dont have bottled water and wont give you bottled water, you have to drink water from a tank in the aircraft and the water tastes weird and smells bad, the crew dont treat you well, and their seats are dirty.

I LIKE TRAVEL MANY TRIPS...

Office is not 24 Hours. Closed on Friday.Opening hours. Sun-Thu 8-am to 7Pm

Very much customer friendly.

Good Airline

Nice and friendly air line

Chartered flight

Good carrier

Email support not accomodating

Collaborators with customers