I travelled with my friends June 2019 from Riyadh Saudi Arabia to Dubai on emirates airline first class that was a wonderful experience as we were going back after performing Umrah, emirates first class is a service worth paying we enjoyed their world class service on air and at terminal.

Friendly staff and helpful... thanks miranda

I visited the Dubai Town Centre branch today as I normally manage all ticket bookings online. Both Omar and Rami were exceptional and proactively suggested options and alternatives that I had not anticipated. Both telephone and in store support exceeded my expectations and I really did enjoy the chat and pleasant experience! Time well spent!

The customer service personnel was very helpful. He was extremely patient with me, answered all my queries and assisted me to do my booking. Thanks to him I will soon meet my family home.

They should look after their pilots and crew,as their service with the passengers will be more friendly if they are happy, which will encourage the passengers to take Emirates again.

Hopefully emirates see that their service has declined massively, been using the provider for 22 years; when emirates were trying to get awards their staff, food and attentiveness were Amazing... now they barely bring the drinksTrolly more than twice in a 8 hour flight. When they fired the main trainer to the crew they lost that special touch.

Its always nice fly with this airways.Full of good services. Very kind cabin crew. Good food.

The empolyee was not helpful at all , wasted our time while we came from a very far place, and gave us wrong informations at th end , very disappointing experience at this office!

Very bad . Long waiting. Online cheaper. they selling more expensive then app or websitestaff not helping or even politeEmirates deserve better then this hub

Extremely slow. They have 5 counters and one is reserved for the holidays section. Rest 4 only 2 are operational that too it takes about 15min to serve one customer.Have to wait an hour before its your turn. Disappointed

Clean, friendly staff, best flight experience.

Excellent airline

Very helpful I liked the experience

Its open in Fri which very helpful and the stuff were very professional and helpful checking everything and makes it wonderful service. Great traveling with Emirates

Worst experience with them, we ask for a change to our flight since it was cancelled, he told us that it was changed and we are set to go, but we found out in the airport that the staff didnt change anything.

Too nice and helpful staff

Given the fact of this current virus crisis, when most people are cancelling/changing flights, I waited less than 2 hrs but for my turn due to long queue , but it was all great experience because of Jane who attended my concerns politely and patiently looked for a good flight options for my daughter despite working on a full day shift.Thank you Jane for helping resolve my flight issues, you are one of the best example a customer service person should be. Well done and Keep your beautiful smile :-) always!

Very professional and fast sevice

No proper communication, went to extend the visa after speaking with their call centre to clarify all kind of details, after reaching the town centre branch, i got to know that they dont extend visas , driving for almost 95 minute going there, so irritating, the worse part is their airport branch, they never answer the phone even if u called them 100 times, but unfortunately when they got a call from town centre branch, they immediately replied !!!!! So they reply their own employees but they never reply to customers???? And when i asked the supervisor in charge at the airport branch why no one pick up the phone, he simply gave that straight horrible kind of face and eye contact, like he really doesnt like what i said and then he turned his back like he doesnt care.. what a manner .. emirates airlines unfortunately ur level of service is going down ...

Just went for clarification on reservationsHelpful staff

Unpleasant experience.Buying ticket online was not possible. So i had to call their office. The price recieved via phone was different than the online calculator.I had no idea if my ticket included for exapmle health insurance.Online check in doesnt work.If you need any info, you need to call their central dubai office.

Worst center ever ... Emirates airlines failed us significantly during COVID 19 .. their customer service phone numbers cannot be reached .. I tried dialing multiple numbers that they post on their websites and it keeps getting disconnected on their end (no body ever picks up the phone) then I decided to come in person to this center in Dubai as I received an email stating that my flight back to the US/Seattle has been cancelled for operational reasons and there is nothing else to view online !! I Have been waiting for over an hour in the center with no one to help ( they have only one employee who is working and the other 2 employees who are present at their desks are doing nothing and not helping the people who are waiting.

Worst Emirates customer care Ive ever experienced.Inhospitable attitude, incomplete information, zero understanding or accomodation not at all like what you would expect from an Emirates office.

Easy to access and quick service

Good service however unfortunately way understaffed ....it takes forever for your turn to come quite frustrating. But with reduced flights and major airline loss due to Covid crisis what can you expect. The problem is that even their call center is overwhelmed and understaffed.

Superb my airline

Was chaos , long line long wait

Emirates are now charging 15aed to print a pcr test (one sheet of paper). What a cheap and opportunistic way to collect money from people.

Nice and efficient with knowledgeable and helpful staff

To much wating for token

Good experience, lovely staff,

Very helpful people, well organised

Just one of the best airlines in the 🌍

Excellent centre.. i came at 2 pm on Saturday and it had 6 staff ready to serve me immediately upon arrival. They checked everything on my skywards account and booked family tickets and mine efficiently despite separate dates. Thanks Emirates - Lisette for exceptional service.

I came at 8 pm today and I asked the security to enter but he said we closed already because the mall time changed to be 7:30 pm and I saw the staff was looking at me I was asking the security to ask the staff to help me because I came from long way and it was too much raining outsid and they never look at me or even ask for help I never expected this kind of indifference!! And where ! In Emirates which is the best company in the Middle East or the world!!i wish I change my mind next time to say good about Emirates .

All things can be done on toll free.Need to push a little for request . Not very proactive but overall good

I loved the serviceWas very helpful

Seem to take forever to get served but helpful staff.

Very helpful,thanks for helping so many times,the staffs are polite and nice

Very less crowded

Excellent performance during pandamic

Good as always

The service was efficient.

Best customer care at emirates airlines.

Normally we are very happy with Emirates. But yesterday we didnt feel the great customer service we normally get to appreciate.

Very nice customer service

Quick service and not much crowded

Always 5 star

Good service

Waste a time to book tickets over there, refund still works as u do online. so it is total waste of time. plus the staff so rude even if u will try ur best to re smile 1000 times with them.so i advise ppl to used danta, deria travel, al rais travel where ppl very friendly.

Excellent service. Keep it up. 🖒

Good service

Average waiting time 1hr

Best

Being a Saturday there are only three staff serving. Two staff desks are empty with no staff.Service is extremely slow. I have been waiting for more than half an hour.Normal days they have full staff and on weekends they have less staff...does not make sense.Highly disappointed.

Ok

Long Waiting period , a lot of counters with few employees at night

Ok

Great customer services

Very helpful staff

Good

This travel hub really big hub

Excellent service

The best

Good

One of the best airlines in the world. Although I travel a lot with many companies, Emirates Airlines is very beautiful and services are amazing. And the customer service is excellent, may God bless them

Very good flight, but their prices are very high and expensive and they are supposed to take into account at least the work of an immediate 20% reduction for retired citizens and the elderly to serve the state, as well as the need to take care of students studying abroad and make a reduction for their tickets after confirming their academic documents.

The Emirates First Class is by far the nicest way to fly that I have experienced so far. From checking in to changing trains in Vienna, we were treated extremely friendly and had personal support the whole time.The plane was pretty modern and beautiful. The seat is huge and plays all of the pieces.Food and drink service is a dream - despite Corona.You get the feeling that all employees are only there for you.

Excellent airline with a la carte food, comfortable seats, always clean bathrooms and friendly attention from the flight attendants. I took Emirates from Sao Paulo to Dubai and then from here to Mumbai.

Super nice employee thank you emirates for contributing to a great vacation

I always have them on all my trips

An excellent office for travel reservations and help to give information

Excellent

Closed place

Handle the staff and speed up the completion of your procedures