Spicejet Team. Repeated calls to your number, no response. How do you ensure better service to you Indian customers.?

Very Bad Customer Support service. If these company can provide the support to the customer. What is the use. Useless

Very weird customer service as no one is answering call on Landline number of Bur Dubai staff. I have called more than 25 times since last week. Then I have to visit office and asked the staff and informed the same but he told me we are not answering any call as shortage of staff. Even they are not replying on email on time, its taking too long. Kindly request to the management to improve the service at Bur Dubai branch. Very disappointing, wasting of too much time.....to contact your stafffff..................................................I was trying to contact them as they have made mistake for Passenger Name.......

Dedicated staff. Neat and clean office. Helping mentality. According to me they help me a lot on Ticket problem. I appreciate them. Answering to our questions in simple and humble manner. No rudeness and roughness. If they can do they will. Great team. Take Burjuman Metro exit one and can see a mosque. You can see the office on opposite side of mosque.

Only two staff 8 counter not possibility picking calls

Sorry to post a negative comment, but am forced to. My refund amount is pending since 08.06.21 & inspite of several requests I only receive emails stating refund is pending due to technical glitch. Moreover no one responds on the Dubai landline no & poor customer service at the Burjuman desk.

If we are calling to the Dubai office no one is attending the calls no call back also very bad service

I usually do not write reviews but visit to Spicejet office was good. My issue was solved quickly.Well done 👍🏻

SpiceJet is taking advantage of UAE govt. decision of flight suspension. Deduct money but not providing PNR details. Very poor customer care service.... no one is ready to help neither New Delhi airport staff nor customer care.

They will never pick call on their given any number .Not good service

The landfone number is given for a namesake....never attended....i tried days and nobody attended.Small advise: Please if you dont have intention to attend the calls mention PLEASE VISIT OFFICE FOR DETAILS and dont mention a landline number.

My experience is good with the spicejet burjuman center branch. I have visited 3times till now regarding my ticket cancellation amid this covid19 situation and my query was taken promptly and explained to me to the point.Im happy as I got the refund within 5working days.All credit goes to the muslim lady(I forgot her name, sorry maam) who undertood my problem and assist me in a very professional manner.Keep up the good work.

One one counter staff present during all my 3 visits. Very unfortunate that spice Jet was taking bookings and blocking customer funds when flights to india are not operational since months. Yet to get my refund.. will avoid flying with this airlines again.

Useless customer service. If you are Not receiving phone why posted your no to public. Everytime giving IVR to write email for call back which if you are lucky will get after 3 days. Rescheduled my flight 1 week later without informing. Horrible..

Love ur airline but pls pick up the phone sometime on customer care.

It was very helpful staff and really happy with this visit god bless you so much

Does Spicejet provide Web-Check in for International flight to India? On their web site its clearly mentioned the Web-Check in is available only for domestic flights. Its a matter of concern for me as I have a flight on 19th March to India with Spicejet. Should I go for canceling the flight ticket and book with other carrier?

On website timing is 8 to 8 & when we visited the office they are saying its is 10 to 6.. Also no one responses to the phone calls.

Fridays not open Saturday to Thursday open from 9 am till 6 pm

Trying to call spicejet office from last 4 days but they were not picking the call. So i personally visited the dubai office they have only 2 representatives assisting customers and a long queue waiting. I tried to call them sitting inside their office and simply see that representative has kept the telephone on silent. This is how spicejet provide service to their customers very bad experience no customer support.

Never book your flight on SpiceJet they are like a bus operator. They will change your travel dates without informing you. There is no answer on calls just answering machine(DXB). If you call India call center the stupid machine talks which cannot understand you. Beware!!!

Our flight on 29th Jan, Dubai to Kochi is rescheduled to RAK-KOCHI.There is no details of shuttle service from Dubai to RAK.Where exactly is the pickup point in Union Bus station?Is there a contact person number ?

I was trying to call more then 20 time only operator answer the call its really bad and worst service.

Horrible...Customer service never answers the call..eServives are poor never replies to any queries on time or no reply too...Dubai office staffs doesnt have any manners, if we check with them for any queries they will treat us as we are flying on free ticket provided by them..Only Local guides will give them 5*.If there was any 0 star option i could have marked it...

Friendly and helpful customer service

Horrible experience.. I am trying to reach them since two days, never answer the calls..My flight departure changed from dubai to ras al khaimah, because of this reason I need clarify the shuttle service timing . But this idiots never pick up the phone. I was trying to reach them 1000 times, no response.Totally unprofessional.....Dont choose this rubbish airline..Not even deserved for 1 star...

Another addition of pathetic service. First they changed arrival port to RAK at last moment from Dxb. Poor arrangement of travel to Dubai and waste of time. Now covid report. Covid report not received even after 60 hours and now struggling to get info. Spicejet office never attended any call though number given. Please avoid this flight.

Never will answer your call and will be diverted to IVR. and wont reach anywhere. Call back requests are never answered. Still dont know how people prefer to travel in this idiotic airlines! ! ! pathetic customer service.

Very worst customer service. Nobody attending the calls. Not calling back also. Sharjah office timing also very less.

Now in 2021 the service is not that great

No one answering the calls .............worst service

My fav coz this is the only direct flight from DXB to JPR.

Never pickup the call and worst customer service

Worst experience missing my bag in Ahmedabad airport i was traveling from dubai to ahmedabad flight no SG 176Any one reading this comment Don’t buy ticket from spice jet services is worst

Dear Team Spice when you give your contact number to customer then pick the call.iam trying since week but response from your side its so irresponsible.

I also booked my ticket for 3 person during eid, aed4200.they cancelled flight from their side due to covid and there is no refund.and they will not let you to use the money for some other person.and they are charging some convenient fee ,also from us ,for their mistakes .they are stealing our money without any reason. We are all suffering due to corona.i took 6 months to pay the emi of the ticket.

Can you guys pick up the customer service calls

Please have the courtesy to at least receive/redirect calls from customers.

Third class service these ppl dont care about their customers whenever try to call them the numbers are busy and by chance if connects to the customer care agent they just ignore and disconnects the callhopeless service

No support and Very rude with customers

Went for ticket enquiry..

Spice jet staff at Dubai gave half backed info abt PCR test which caused a lot of trouble.

Service was good but the executive was a bit temperamental

The contact number is useless, no one attends the call.

Very rude staffs and no respect for customers this is the last journey from spicejet

Good service ....at the counter ...

The most heartless and soulless bunch of people who purely thrive on greed.I lost AED 1500 (30 thousand rupees) on cancellation of flights during what the WHO is now calling a Pandemic.My request for refund was met with nothing but “Sorry but we have to follow terms of carriage.”Never flying with you ever again. I hope this message makes you as happy as all the meaningless awards you get.

Very bad customer service I have been calling from 7 days but no response and Dubai office more worst

Easy to locate office

Very helpful staff

Horrible. happy to eat your money and not refund any amount back due to COVID-19.

Even during covid SpiceJet is asking the customers to come to their office for changing the ticket which is in the credit shell.

No body will answer the call. Very bad customer support too.

They will never pickup your phone .. 😡

Calls are not answered. Not responding to email queries too.

Cheap & Best Airline..

Due to some issue i went there while i was travelling in dubai . situated on main road in burjuman and staff is very friendly and solution oriented

Worst service I’ve ever seen in Aviation.

You will never get a response if you call their customer helpline number in Dubai. It always says “all our agents are busy assisting other customers, call again later”. Useless helpline number. Better to send a mail to get the response!

Thanks for humble customers support

Good 🙂

I havent seen such a poor customer service. They treat you like a third class especially in Dubai to India sector. They often want your hand baggage to put in the luggage compartment at the gate. But when u ask for a confirmation that your valuables wont be lost they keep silent. Last time flying with them.

FlySpiceJet My flight PNR-G7YEGFRound TripBoarding from DXB-ATQ (Dated 22 Dec 2019) and ATQ-DXB (Dated 31st Dec 2019)On 22 Dec, the flight was 3 hours late, we all passengers co-operated with the flight, and didnt say anything to the flight staff. Its okay.But when I was traveling from Amritsar(ATQ) - Dubai(DXB). I was just 10 minutes late to reach to the check-in counter, and there was 10 more passengers having late because of the Fog-winter season. And then the Check-In staff and Manager didnt allow us to enter the flight and there was approx 1 hour pending to fly, We feel sorry and conversation with the manager(Named Ajay), but no one listening to us there. I called 2 times to customer support the same time to file the complaint, but I didnt do that and they are saying we dont have a link with the Airport staff, how can it be possible that customer support doesnt have any relation to Airport.I missed the flight because of just 10 minutes late, but what about the 3 hours flight late on 22 Dec 2019, SpiceJet staff just feel sorry to all passengers, some passengers also lost their personal meetings, this thing is not good,We co-operate with you on 22 Dec, you should also co-operate and help the customers in this case, And Amritsar SpiceJet half-staff has no sense to deal/talk with the customer.This was not a good deal with SpiceJet.. thank you

Very bad customer survise, i am calling these people by 3 days, not answering.. not getting.. toll free no is a worst..

No one was picking call i am trying last three days

Very bad customer service I have been calling from 2 days but no response and sharjah office more worst

OKB (Ok to board) for spicejet is also done by Deira travel and tours agency, so those who cant make it at the spicejet office can go there also, can search in google maps for Deira travel and tours agency.

All lie and cheat. My tickets were cancelled and refund amount was not received after 7 months. No response, they dont care. Spicejet is worst airline in terms of customer care and refund.

Customer care support is not so good. Please provide the valid telephone nos to reach out. I had called an india no from Dubai a week ago, customercare people just hang on in the line for more than 30 minutes rather than providing quick support. People are not so alert to emergency.

Helpful and Friendly staffs. When I tried to call to customer care number, it was hard to get the call connected. But when I meet real office directly, it was amazing.

I want refund plz

Dubai - Kochi flight is delayed every single day. My family took the flight on 2 different dates, first time delayed by 1 hour and second time by 2 hours.Staff in Dubai office were unaware of the reason for delay.If you are travelling with young ones, older passengers AVOID this flight in this sector.I found their service in domestic flights good.

Nobody is attending the call

Cooperative staffs

Why is Dubai-Kochi flight always late, while your competitor Indigo, jet airways are mostly on time? Wishing the airline all the best!

I had booked tickets, subsequently cancelled by Airlines, but nor refunded. Instead of giving back to my account, they are keeping with their Credit Shell account, and they are telling that amount may be used by me within end of 2021 . I requested refund , but they are refusing. This is totally unacceptable and amounts to fraudulent and cheating activities. Government must initiate action against this airline

Very disappointed the way they treated customers especially when got flooded in kerala. Other all airlines are try to satisfy their customers,spice jet was just denied cochin passengers and telling only will do the refund. They should opt nearest airports(tvm/ccj). But they said Their policy only refund. എന്താല്ലേ..

Dont have word to descrip this worst airline

No one responds to the call

Worst airline. I will never fly again with this airline. 4x delay on the flight and giving alot of reason. Male to kochin , kochin to dubai flight was very terible experience. If you miss ypur flght because of their delay it will be at your own cost. They doest care for what they did. Poor services. Think for what you will save and what you will lost. We lost alot we pay for our accomodation and day in our work even helping you to find hotel to stay because they move your flight to the next day.

Easy access.. well trained staff

Ill mannered staff in bur dubai office. You should conduct trainings on how to talk to customers. Sayeda - the customer service representative has no telephone etiquette at all. Expect your call to be hung up with a thud without a good bye / thank you. Extremely poor service.

I had the most miserable experience. The crew and the dnata staffs in the airport speak to the customer s as if they are criminals. Shame of spice Jet who loots money from the public

12 hrs delayed...No Calls , No Messages...No food & water providing for passengers - when delayed..Still getting delaying...Damn...Worst flight service...👎👎👎👎This is my last trip with Spicejet

Bad customer service in aircraft from Mumbai to Dubai!!! I had cold & was feeling feverish so I asked for blanket;..blanket was not available, which is available in all the air carriers except spicejet.Menu announced was biryani, but except biryani lot of other stuff was present..Poor staff quality...need to get trained for customer service to become good air carrier.

Worst Flight Service...never choose this, they are treating us as culprits. Worst customer service.......

Worst experiance !!I will never recoment @Spicejet to any one$

Worst, Never travel with them... If i can give negative rating i would have given it, worst check in baggage service ever. They broke my whole trolley bag. Broke my wheels and handle while check in from mumbai to dubai. Worst service.

Very bed service

Good service with a decent staff

I like the airline, inexpensive service appreciable

No customer service support its totally not answering

Very very bad service, every time delay. Staffs are not professional

Not happy with service

All there contact numbers not working or operator not available.😴

Some of the ground staff I didnt find helpful at Dubai airport

Disgusting. Cramped seats, advertising posters literally in your face. Flight smelling like an open sewer. 100 passengers onboard breathing fowl smell coming from toilet.. want to run but flight is taking off.

Worst customer service, they will never pick up the phone 😁😁😁

Poor service, After sales. No one is picking the phone. Too bad in this situation.

Write down working hours for this office. No one is answering phone calls.