If urgent visit personally. Travel agents are helpful once you are there. Do not call dubai office number nobody will answer better email them or visit.

I literally called this local office over a 100 times and nobody picked up the phone. This airline is utter garbage from top to bottom.

Was assisted by a wonderful staffed named Karim with my refunds.He was very patient and polite!

Very very poor service,staff are not speaking English even though I know that they understand what Im saying.Cabin crew use the last tow set ( 6 set ) to sleep almost the hole trip

Irresponsible employee’s zero knowledge they don’t even know the departing terminal.rude with zero respect for there clients. Never ever flying with Turkish Airlines 🤮

Please people just pay little extra and go to another airline 0 out of 100 for every thing

Worse office i saw ever. Never reply in the phones and they tried always yo get higher rate from you. Never trust them

I had one of the best customer service experience from their Dubai Emar square branch . Mr Kabeer K has delighted me beyond my expectations when my family was traveling to US and the flight got canceled. He has been extremely understanding , patient and helpful to re book us in a different flight with no extra cost and further even help in rescheduling the return tickets multiple times to meet our needs.And all with smile and willingness to do more makes the experience even better.He has been a savior during this travel and I cannot be more pleased by my choice to pick Turkish Airlines.Kudos to such selfless employees who make our travel experience a bit more wonderful and bringing the service level to a different level.Thank you Kabeer for all the help and support so far.All the best!!!

Why do they have a landline if nobody ever picks up the phone.

Had great experience. They helped me getting a tkt with a cheaper option and they gave great customer service . It is worth checking them out .

They are not answering the phone.If you cant answer the phone then remove it why you are putting it and now one pick up the phone

No one is picking the phone and i have been calling them all times morning and evening.

Very ba cuotmer service

Cheater and not honest.They sold me a confirmed ticket to Europe then I discovered that they are not allowed to fly to Europe due to Covid-19.Then they will cancel my ticket a few days before the trip and hold my money for another week.They still offer their tickets for sale while they know that they cannot fly their airplanes

All the staff were friendly and very helpful. Thanks once again.

Do you guys plan to pick up the phone ? I have been calling for 3 days nobody is answering.

Flight got cancelled by airline, I processed a refund online, only to find out I will be refunded half the ticket fare, I called the call centre to find out why I m being charged if the flight was cancelled by the airline, they kept shifting me to different people, no one knows anything, went to their outlet, they referred me back to the call centre and informed me that refunds normally take 120 days and they dont know why I m only getting half the amount. Imagine 120 days.I have raised a complaint on their website and have nt heard anything as yet. I need my money back so that I can book with another airline. Whats funny is that it only takes a split second for them to debit your credit card but a mission to give back your money. Its been an atrocious, horrible and appalling service from ticketing, to call centre agents, to the refund process, to the outlet staff and to the complains process.Here is the principle. You can not treat your customers shabby and rob them and think that you will succeed and be sustainable, and get away with it, not a chance.This was my first and the last time using Turkish Airlines. STAY AWAY FROM THEM, HORRIBLE EXPERIENCE EVER.

Answer the customers calls for Gods sake

Amazing help, specially from Mr. IftikarVery efficient and knowledgeable.

The worst ever , it’s a trap

Customer service : not informed about changing tickets, not informed from what terminal their aircrafts are leaving , calling me at 2 in the morning ....

They canceled my flight as per government regulations. I had to come to the office as the website and call center was not working properly. They took care of me. Offered me solutions. And canceled my ticket with refund. 7 days for tickets refund. And 14 days for the seats refund

Trashed my bag and got 400aed for a 1200aed bag. Not again THY.

Not responsible, careless staff, impossible to reached by phone, luck of information

Horrible service! They sold me ticket and I’ve got even the confirmation after that I found out there are no direct flight from Dubai to Istanbul! Not response to my emails!

Great staff, fast service. Thank you, Cem Bey, for your kind support.

We calling many time but he did not rec our call bad service

Yes nice place

Calling 5 times per day noone picking up the phone. Going to the office noone know anything we dont know mam we dont know mam we will call back noone call back and noone will update once I get back in turkey I will submit my paper complain to the head office for this brunch in UAE.

Stay are friendly but to park car there u need drain 25 AED per hour

Not answering the phone better to go for another airline

Good airline, excellent service, punctual.

The attendance was very nice.

Very friendly staff, location a little out of the way but be carefully NO free parking you need to pay 20 AED an hour

Very bad service! Never answered the phone

My first time here. stuff helpfull. happy with the experience

Good airline

No one answers the phone in the Dubai office.PD: Our issue was eventually resolved by calling the toll free contact center.

No one ever answers the phone.

Good service ...thanks guys😊

Love their flight and services😃

Seen this place but never had chance to avail their services, so thats why the 3 star.

Crew not smiling at all, why they are so angry? They need to teach them how to smile and greet guest, i used business lounge, lounge staff was ok

Very helpful staff

This airline is a joke and Mujib (Ticket sales) the Joker or the Great Gasby. Not only a nightmare but also a big rip-off which starts with my Business Upgrade. I was asked to make the payment immediately, so I went to the Atm bank MACHINE and deposited a check with the required amount to obtain my upgrade. 24 hrs later I was told that payment didnt reach and that my ticket was on hold until my payment would be done in CASH, which i Did. I requested of course to have my check back which they refused by saying that the amount would be deposited to my bank account within 24 hours. off I went for my trip.Ten days later, once I came back I noticed that that check amount was not yet credited into my bank account. I called and was told that money was not yet credited and within 3 working days I would have it into my bank account. So 2 more days have passed and nothing yet. I keep calling and no answer. Now I am forced to go to lodge a police report and having to deal with another headache just because these people are dishonest. ON ANOTHER NOTE: please do not cross by Istanbul airport by all means unless you are really desperate: cheap service provided by the rude and Turkish only speakers. There is no CUSTOMER SERVICE DESK and when asked, they give you a toll number where they can speak only Turkish. No One speaks proper English and most importantly ISTANBUL AIRPORT DOES NOT MAKE ANNOUNCEMENT FOR ANYTHING (even you lose your child)!!!!!! and if they do it based on death emergency case, itll be hard to understand what they mean. SO I WOULD RATE THY -1 and Turkish customer service -10/ probably they take their President/Sultan as a proper example to deliver with foreigners..unfortunately Google reviews are too optimistic about this joke.

31 st of March I’ve purchased online tickets for 2 passengers one way Sharjah -Bodrum on 7 May with 1 stop in Istanbul. 26 of April Got the message of some rescheduling flight time on 29 of May (I got surprised bcs didn’t book the ticket back from Istanbul to Sharjah ,I ve planned to go to third country )was issue with their website I couldn’t find my tickets through manage booking,always was error , 27 of April I went to this office and the lady assistant told me that I have only Sharjah Istanbul 7 May (the date that I actually need )and back 29 May(the date that I didn’t book at all)after I found out that the website I booked through (not official Turkish airlines ) booked return ticket by itself bcs its would be cheaper then one way ticket(I didn’t receive any info about it in my electronic ticket )So, I need to get to Bodrum ,I said to the Manager in the office , and I showed the Ticket number of Istanbul -Bodrum , she didn’t even look at the number ,straight away said - you don’t have that ticket !Only Sharjah Istanbul , Istanbul Sharjah.I asked ,Are you sure ??She answered ,Yes!I thought ,ok,if she doesn’t see Istanbul Bodrum tickets of mine in her computer then I have to buy it anyway bcs the hotel is booked ! I purchased in the office tickets from Istanbul to Bodrum for 2 passengers 495AED per person total 990 AED for two people ,she said its the cheapest and the same time that you “booked “ by yourself before .I was scared to have some problems with flights,so I did buy.Then i came home to check on the Turkish airlines website domestic flight that I purchased in the office Istanbul Bodrum ,it’s ridiculous ,só the price actually is 93,5 AED PER PERSON ,186AED FOR TWO THE SAME FLIGHTS WITH SAME LUGGAGE WEIGHT ,everything same !I was curious ,I checked again through manage booking on official website of Turkish airlines Number of the domestic ticket that I purchased by myself on 31 of March , of course it’s appeared in the system !! I went back to the office ,explained situation , asked why the website doesn’t work properly . And mentioned about the difference in prices that she overcharged me instead of 186 Dhr I paid 990 dhr ,she started getting angry ,raising her voice on me ! I asked refund of tickets that she sold me , the fee on the website in the fare rules was 38 dhr per ticket ( I couldn’t refund by myself bcs it was purchased through office agent ) . And of course they have their policy in the office to increase the fare ,she deduct 130 dhr from 495 dhr each ticket.Total from all this NEVER DEAL WITH TURKISH AIRLINES OFFICESystem /website doesn’t work properly !Cheating on prices and fares!Customer service is very poor !

Ok

As an airlines its great, but as a customer service its bad, I bought my tickets using my credit card, but when I canceled it I had to come to this office to collect cash, I dont know if its legal to do that! Anyway guys here are polite and professional, its just annoying to come here

أسوأ خدمات للناس المرضى وأسوأ تعامل وأسوأ خطوط طيران وأسوأ مطار على الإطلاق. لا انصح به ابداWorst experience ever.Worst AirlineWorst AirportWorst customer Service1. Was dying sick and did get proper medical attention.2. Help Desk will not take your information to help you3. No proper coordinate between Airport staff and Turkish airline to address serious medical conditions4. Everyone is rude and yelling, and all faces are grumpy5. English language is not something you can use in that airport because everyone speaks only Turkish6. The TAV hotel will not help you if you are sick till they make sure that you pay then they call port clinic 55557. Will not treat you in a proper clean room, but in a pre-occupied room8. No pharmacy inside the airport9. Dirty toilets10. No one will offer help when you tell them I’m so sick- and you don’t know from where to get wheelchairs11. Everybody will push you away trying to avoid assisting you12. Call center will only direct you to write a feedback form, then when you do that after 3 times you get irrelevant replies, and they will copy-paste the process that you should follow in medical emergencies but will not tell you that such a process should be communicated to the sick person by the help desk staff.13. Police office were so so rude and were screaming in Turkish because they don’t speak English.It was a horrible 5 hour transit when I was sick on the floor and didn’t get help in that “International Airport” which is supposed to be welcoming tourists as well.That was my first and last visit to that airport.By the way, I sent compliments to TAV airports management, Turkish Airline Customer Service and didn’t get proper replies.I will write to AITA and will get our company lawyer to take legal action.

Had very good experience.

Turkey had good airline and turkey it’s self beautiful country

The Dubai office is terrible. Phone does not get answered. and if it does they donot respond properly and instead transfer to the main call center.

Well Done team for great service

Awful experience, first of all kept calling them for 3 days many times on the given number as I needed to ask them one small thing but no one picked up the phone so had to travel from Sharjah to dubai. When there only two ppl in ticketing and there was along queue, the two ppl who were there were not very well versed with what was happening. I had a query which they couldnt respond so they addressed it to their manager who at that time was out of his cabin trying to book what seemed like a ticket for his relative.. He didnt even looked at me when the executive told him about my query forget greeting or acknowledging me .. The amount they spending on marketing they should spent atleast half of it on training their staff.. Peace

They never answer the phone !

Parking is easy but the service is slow and not nice. Its better to do it online.

Poor service, never pick up the phone!!! Sold me the ticket with timing which doesnt match with actual hours of flight, cheaters

Worst airline by far , cant even buy a ticket online , and useless sales office, this is defiantly the worst airline in Europe

No service and they dont care about there clients. Just customer always wrong.

Nobody answers the phone calls!!!

I was hoping for a better experience.

All you get when calling is an answering machine asking you to hold the line and you will be attended shortly .that shortly never come even though they mention that the call is important to them ???!?!?Im a frequent traveler this is the first time something like this happened to meI gave one star because I have no option to give zero

Why they need to mention tel number of the office if they never answer the call. It is very similar with Turkish Consulate .... Simply remove the tel number and stop cheating the clients who is trapped by your beautiful Commercials ....

Perfect........ .

Amazing

Europes Best Airline

The worst airline customer service in the Middle East by a good margin.

Not answering at all

The worst call center

CRAP!! Poor response time... Staff r not cooperative at all!!

Greatest ever!

Unprofessional workers

The worst service ever. Only 2 people working in the office and you need to queue about an hour. And if you try to call them no one will pick it up.

Good staff

Globally yours

Hard to find a parking

Very poor service

Bad experience

Splendid

Good

Nice

Worst service

AVOID AT ALL COSTS, BOOK SOMEWHERE ELSE!Old and noisy planes, Amature pilots with terrible landing and take-off, most importantly, one of the WORST customer services not just in aviation, but in any industry, they dont speak proper English, they lack the sense of customer support and they shout at clients!!If you want to ruin your travel experience, simply book with them, they will find a way to do that!This is an honest review where I suffered so you dont have to!

يجب وضع موظف او موظفة تجيد الغات العربيه والانجليزية والفرنسية .في التبادل زالاستفسار عند الرغبة بالمعلومات السفر والتذاكر ومعلومات عامه .عن السياحة لدي الدولة التر كية والفنادق تسهيل المسافر واجراءات للمصلحة العامة ولكم جزيل الشكر والامتنان ..رحلة سعيدة

Its OK, its an organized and nice place, but they are not strict and stubborn

A very wonderful experience with Turkish Airlines. The lady who followed up on our reservation adjustments was extremely courteous and professional.thank you!

Was well helped by Turkish Airlines

Very good

Impeccable services very well organized personal very helpful I liked

The company is excellent and accurate in travel dates..and the service inside the plane is very excellent ... the staff in the company are very excellent, they love to help and answer any question .....

Thy DuBay

I was very well received the very welcoming staff I love

Good

Good flying and affordable. Most of the time, nobody will answer the phone

I liked the very welcoming service

Fast support!But premises difficult to access!

Ahmadou mbacke.danso

I liked the contrey

So bad

Great office with great materials