Worst airline ever!!! And worst customer service don’t use this airline.

Im trying to reach the call center of UAE for hours with no answer. The IVR keep repeating your call is important to us!!!

They need some hard work to keep up the quality service

Best airline , they have good offers

Im trying to reach the call center of UAE for hours with no answer

Weak coustmer services .. Disappointed!

In Google maps it shows that the office is open in Saturdays, but when I reached there, the office is closed & the building reception told that they are closed during weekends. This should be updated on Google.Its also hard to catch up with them over phone.

We just drove 30min and they are closed! Google maps says they were supposed to be open. I dont know whose fault this is, but it should be more accurate.

Very rude staff, I have finished my transaction but they were not competent enough, I had to ask them to check once again to find my old booking, they were not keen enough to help.

Very bad Customer Service

Disappointed at fall off in service. This used to be a solid, good quality airline. Last flight to Amman in-cabin service and food was substandard and staff didnt seem to care. Hope they take customer feedback seriously and get back to their former level of service

The staff seems unprofessional.

Sorry but I couldn’t find less than one star for this companyI don’t know how it is still running!!!If you are thinking to loose your bag , please don’t think , just fly with RJ airlines and your bags will fly somewhereBy the way , RJ has call center but no one will answer youHas customer service, but no one will serve youHas logistic and supporting department but no one will support youI am very interested to know what is the duty of their stuff

Good

The worst Airline I ever see and extremely bad and rude customer care and call center and horrible shipping system as well I will never recommend it

Apparently they dont like walk-in visitors! Will charge you extra for visiting them. Better book online!

It is good, but they have one think it is stumped, one of the security guard on board they are doing the final checkup!!!! So you must pass 4 checkup till you can get your seat.

I like them. They are very professional specially Mr. Layth Aljaloodi

Worst company ever. Took them twice and had delay for each trip, first 1h30 delay and +5h for the second!!!! They didn’t answer to my calls during transit and even hang up on me!!!! This company is a shame.. haram aleykom

Online computer booking system has to be improved to enable the customer do all his needs at home

🙂

Royal Jordanian airlines is very bedmy flit was on (12-8-2018) and today i receive my bag ( 18-8-2018 ) and all of my staff is damage, 6 days no one he call me from the company to inform me about the status of the bagall the inside things and the bag is damage with my clothes also and no one he call even to say sorry for that this my last time i will travel with them and my advice to all the people dont travel with royal Jordanian airlines because they have very bed customer service and they dont care about the passengers

Worst Call Center Customer Service. The Indian lady sucks.

Very helpful

Worst customer service ever.

Very nice and friendly staff and the location is great.

Very expensive national airline

It took long time to make reservations

Good service in the office.

They are not picking the phone 🤔🤔🤔

Good services

Great airline & friendly staff

Perfect customer service

Good offers

My country air lines

Bad service

Love it

Good services and staff

The worst office that a person can deal with, and there is an old female employee with red hair who refused to book me a flight, and she was a designer who was selling me a stone package in Jordan in agreement with an external tourist office, and I walked without booking the ticket and traveled to another company without any problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I do not advise anyone to deal with the office

The main sales office of Royal Lower Airlines in the United Arab Emirates

Bad treatment and very bad serviceNot answering the phone at all I tried to contact for two days but to no avail my experience will not be repeated

HonestlyVery bad serviceDubai office

Very excellent and classy treatment ♥️

Some employees never care about visitors and never answer phone calls

Our service was wonderful and special, and we hope that God Almighty will resolve this crisis and bring everyone together and return to our country and our home in peace and security.

Good and excellent handling

Excellent

Addicted to the finest employees in the Jordanian Royal Company, thank you

High and uncompetitive prices for low services

The Flying Prison Award for the Royal Jordanian !!(This is a complaint that I submitted to Jordan Airlines. And because they overlooked it, I loved to share it with you, readers and travelers, so that you can communicate with the esteemed Royal staff. It is written in the tale to illustrate it more clearly.)To the text of the complaint:Because of the warmth and height of my anger at the misery of your employees style, I chose to write to you in Arabic.I boarded Flight 183, which is coming from Bangkok, on Sunday 19 August 2018.I confronted two of your employees who were not of a decent level, functionally or even humanely.When I got on the plane, I was very thirsty and tired to come on a continuation flight from Jakarta ... so I went to the service area at the back, and asked the host / Abdullah a cup of water ... and he gave me lukewarm, not cold water .. I told him that there is no cold water .. so he said so far Ourselves .. I told him it is okay that there is no snowHe said: Yes. Just go back to your seat and Ill get it for you ..In fact, I like to stand on the plane sometimes in order to overcome my phobia of narrow and closed areas for long periods.Then I went to the bathroom, and after I left, I asked an employee in the central region, Muhammad, if he had cold water. He told me you will find it in the back.After I sat, Abdullah came from behind with a cup of cold water.Frankly, I did not expect him to present it to me .. His body language and facial features did not suggest that he was hospitable or happy with your request ..In other words, you feel as if you are dealing with any jailer.Then I came to my seat, and while I was asleep. Host Muhammad quickly passed by my side on the corridor, violently hitting my knee ... so I was terrified!Shortly thereafter, he passed again, so I took his hand to ask him why he did so? He immediately asked me to let go of his hand ..!So I said, I caught you because I want to know why I hit my knee so violently while I was sleeping, so it was strange that he denied the incident !!Frankly, its amazing! This most likely indicates that he did it intentionally!And a fruitless conversation took place between us .. and I told him, when I hold your hand, my goal is nothing but to inquire about you, and we are not in an equitable or physical confrontation. He gave a cold, faint apology, not out of the heart, and left quickly .. But, to be honest, I was angry. Either it felt completely intended.Then I fell asleep because of my anger and my frustration .. By chance, before reaching Amman, I spoke to a Jordanian young man next to me, so he was from the security of the planes and he told me that he would talk to him so that he apologized to me ..Of course, Your Majesty, the space host Abdullah, did not come to me.I told him, and here I am telling you, it is not my goal to harm anyone or attack anyone, but there are important principles and public morals.Even more than that, he passed by me before landing, and to remind me to fasten the seat belt, he told me, Best and did not bother to speak until I put on the seat belt.Look how the lack of manners of bullies !!This is evidence that he was intentional in what he did to me.Here, I want to provide you with notes and suggestions that may be useful to you:1. Train your employees not to make your guests feel like they are begging on your lines. The body language, manner of speaking, and facial features predict what is inside them .. It is strange that I have noticed some who seem happy while offering service to the blonde !! I mean, they do not have big but camel .. !! This is really funny.2. Some of your employees need courses to overcome the (panic) inside them.! It is a psychological condition, unfortunately, that has become abundant ..! I mean, what harms the happiness of the pilot, Abdullah or Muhammed, the space pilot, to come to the poor servant and say to him, “You honor your eyes!” I put it on my head !!3. With this crew, I imagine the property is able to compete in the Best Flying Prison. !! Hospitality is not a show of muscles or good looks, but rather morals in the first place .. And whoever is not able to smile and be gentle, there are coffee shops on the roads! He can take the best tray and wave it on the road, and no one will ask him about any morals.4. If someone who knew air hospitality or any hospitality said to me, I would not find better than the Qur’an expression: “And tell my servant, he says, which is better, that the Devil dawns among them.” I would have expected the best response from them, not the dispute and the desire in the hadith ..!5. If you cannot establish a good air hospitality culture .. then consider making self-service or employing automated robots .. it will definitely be better than a mug that has no solution apparently.!6. Of course, I am sure if you ask the Bashawas: Abdullah and Muhammad about this incident, they will deny it and even insult me. This is nothing new about it .. This is the morals of bullies!I inform you that I will download this experience with you on some Internet sites so that people are aware and in order to share the experience with others who have experienced the same thing with your esteemed flight.AdvisorBadr bin Ibrahim Al-Balawi

Her services were better than they are now. An Indian employee at the office did not provide us with assistance when we asked to amend the reservation, while the second employee arranged the necessary and completed the required.

Great service and medical treatment

The service is excellent and fast

Very poor services and illogical prices.

A garbage flight changes the date of my flight more than once and increases the number of waiting hours to 7 hours instead of just two hours, and makes me not go to work as if I was a chess piece to move it however he wanted

The thief of the other offer without weight 🤫