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Advanced Diagnostic Center
Dubai, United Arab Emirates
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Lu
Review №1

Highly recommend avoiding this Centre at all costs. Required an urgent ultrasound but they declined as the concerned doctor was unavailable during working hours in the middle of the day.When I mentioned that I have called multiple times and have never received a response, they demanded that I show them my phone as proof and still blatantly asked me to leave.

Mu
Review №2

Poor management.Poor services.If you need to have an emergency, they don’t consider it at all.Highly recommend not to go this center.IRIS diagnostic al nahda is far better than this.

ni
Review №3

Very very poor service and very disappointed. I am sure that all the positive reviews here are either paid or written by the staff them selves. The receptionists especially the lady claim to be the branch incharge is so rude and not even interested to serve the patients. And i really wonder how the management managed to recruit such arrogant staff. The management should be more careful while recruiting these kind of people. They dont even know how to talk to patients.

Al
Review №4

Pathetic service, receptionist so rude, they gave me only one slot to choose and even after confining the slot and reaching before time, had to wait for 1 hr 30 min before my test could be done…. The three ladies at the receptionist has not etiquettes to talk to specially the lady who speaks Hindi. Never ever would recommend this center…

Da
Review №5

I called today for inquiries but the telephone operator is so rude. No telephone etiquette at all. Need proper training.

fa
Review №6

Excellent service! Special care for claustrophobic people. Thanks to Wilson and the team, I managed to make it through.

Lw
Review №7

Poor communication skills and I wonder if the phone belongs to the facility or the employee, slow response in conjunction with false information totally disappointed with the service

Ha
Review №8

They dont answer phone calls. Clinics are suppose to be reachable for people who have health related issues.

Sh
Review №9

Excellent Service especially receiptionist staffs..actually i have got approval from insurance company to another Scan centre only but myself i have told to change it to ADC because of my earlier time experience with ADCWell Management,Friendly and Professional StaffDear ADC team,Keep same as always

Ab
Review №10

They forcing to get the appointment during week and giving false information on the insurance approval, I spoke to insurance where they confirmed the test approval is valid for 30 days and the diagnostic centrer claimed its valid for 7 days only. And the staff is not friendly at all.

mu
Review №11

I will give 4 star. clean area. friendly environment. and the insurance coordinator is very nice. she process for my approval appointment. but due to fully book i get my appointment 2 days after my approval. but its fine. receptionist all are very good.

vi
Review №12

I like the service and place. adc supervisor is very good & so kind, she has immense knowledge of insurance. she handle my mom approval case and get back to me very fast for the appointment. im very happy with the service

Sa
Review №13

Place is very neat and clean, taking approvals so fast and trying to accommodate each and every patients so well. staff are so much professional. answering each and every query. receptionist are also so friendly they are trying to help everyone. giving 5 star to this place. please do visit this palce .doctors are very nice

ib
Review №14

I advise to all people NOT go to this center however they not kind with client and very bad service .after i get approval from my insurance ,they give me appointment after one week however my case is urgent ,finally they offered me to cancel my request and I don’t know how to be easy to lost clients

Ri
Review №15

I had to an ultra sound scan and I was waiting for appointment from this center. No one contacted me. When I called the center for an update, they told they will check and get back to me. No one contacted me again. I called again. There was some clarification required from insurance side. They did not inform me. When I questioned why I was not informed , they were arguing with me, put my call on hold, instead of acknowledging they missed to update me.Rude and irresponsible behavior from staff. Highly advisable to avoid choosing this center for any service. Worst experience.

Sr
Review №16

Excellent Service !!!Brilliant Insurance Coordination.The entire crew were supportive and quick. As there is only appointment system, there is no waiting time and as a patient I felt comfortable and happy. The doctor is so sweet and welcoming; also presentable and explained everything we need to know. I would recommend all my friends to Advanced Diagnostic Center.Really your team is doing a great job.

To
Review №17

Poor service, no respect to customer. They treating like running a charity.

sa
Review №18

Place is very clean. nice and friendly receptionists they handle my query very well and give very nice service . very fast service . i totally recommend this place .

ab
Review №19

We did the MRI on Monday and we on Saturday and still we did not get the report! It takes from them 6 days! And there is one radiologist thereI called them today million times and they did not pick up the phone and they did that intentionally because they know my number

Sa
Review №20

I called 9am in a the morning of may 7,2020, its been 1hr i was calling and nobody answered my called, she answered one time and when i say hello she dropped my call again i tried to call, its very clear its written in their profile in whatsapp “Please feel free to contact📲us.We are open from 9:00am to 9:00pm ☎043203883 Friday is off” . 8:23am I sent a message in whatsapp to make my schedule today maybe she will reply. Thanks GOD she replied i thought she will be nice read our conversation:she asked my request receipt and i sent she told i can come at 11am as walk in because my doctor she’s fully book today so asked her if i can come tomorrow to avoid waiting for how many hours because its fully book. This is what she replied exactly in my whats app l’m just made copy paste what she’s exactly answered :Salma receptionist:“NO DR IS TOMOROW IN AFTERNOON”Me:“Dr.Iman She’s there in the morning?“How many times im calling from your line you always dropped my call.“Since 9am im calling from your line,you answered once but you dropped my call.“Can you please response nicely?”Salma receptionist:“mm we are open 10am ok”Me:“And answer my call and messages, im talking to you nicely and you replied all capital letter”Salma receptionist:>“and we have back to back pt.”>“I cant reply ur each and every mesg I have other pt.s also “>“WATS THE LINK WITH CAPITAL LETTER”Me:“>But why u dropped my call?”And this her hilarious answeredSalma receptionist:>“AS OUR WATSAPP IS CONNECTED WITH OUR DESKTOP AND WE ARE REGISTERING PT.S WITH CAPS LOCK PNLY”“IN BETWEEN WE ARE ANSWERING PT.S ALSO, I ALREADY ASSIST U TAHT U CAN COMR AS A WALKIN PTS, “Me:>(THAN IF U DONT WAANT THAN WAIT FOR UR TURN“ )That’s why im asking you nicely if i can come tomorrow morning.?“What is your name?“Salma receptionist:>” i already answered ur query”What can you say:? Being a costumer service/front desk/receptionist you should have a good manners and behavior and you should know how to deal with people(client).Thanks GOD I HAVE A GOOD DOCTOR AND SHE’S VERY NICE AND KIND DOCTOR for my first visit i was afraid and scared but she motivate me not to afraid. THANK YOU DOCTOR IMAN GODBLESS YOU AND YOUR FAMILY 🙏🙏🙏

Me
Review №21

Stay away from them.

Ta
Review №22

Worst ever experience, this place must be rated in negative. My wife had to wait for more than 90 minutes and still waiting despite having a prior appointment.after we got our turn They made a mistake and registered someone else for ultrasound.The staff is not supportive at all and never communicate professionally. My wifes appointment was confirmed after 3 visits and took more than one week. The receptionists are even worst than the clinic. Dubai Authorities need to ban this place as these people are dealing with serious patients in the most pathetic way.To all the patients: please stay away from this place.

Ab
Review №23

I swear I will say the truth without any toppings from my sideMy sister had an appointment today for CT KUB that was referred from NMC medical center in deiraThe appointment was 8:30 and it was just done at 11:30! She has been waiting for 3 hoursIn addition to that they are not organised in the process itself! They gave her the injection of the dye then they asked her to wear the special gown and change her clothes! It should be the opposite! I am a medical student and I know how it is doneI wanted to compare this centre with international radiology center in Sharjah. That one that is beside Arab mall ! There is a big difference between this center and the other one ! They are committed with their appointments and they are lovely and organizedIf you want to be referred to a diagnostic center, I am advising you to ask your insurance to refer you to international radiology centre in SharjahAnd that is the bottom line cause I said so !

Ar
Review №24

Good service. The staff are so accomodating and helpful. It lessens your anxiety!

Ha
Review №25

Best service and best prices in Dubai for Blood test and X Ray

Sh
Review №26

Poor quality of service. Even emergency case also ignored

Ab
Review №27

Worst ever experience, Unprofessional receptionist giving wrong statement to patient

Ra
Review №28

Very good location and friendly staffs

sa
Review №29

Very bad behavior from staff.. they dont know how respect or deal with patients

Mo
Review №30

Professional people

Fa
Review №31

Poor response

Information
22 Photos
31 Comments
2.4 Rating
  • Address:Dubai, United Arab Emirates
  • Site:http://www.adcenter.ae/
  • Phone:+971 4 320 3883

Categories
  • Medical diagnostic imaging center
Working hours
  • Monday:10AM–7PM
  • Tuesday:Closed
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Accessibility
  • Wheelchair-accessible entrance:Yes