Very bad customer service. The staff was rude and not informative.I had the same document submitted once at Al Twar center and everything went very good. Due to some DEWA premise number issue, I had to cancel my Ejari and apply for new one. This time I went to Al Manara center. The same documents once accepted by the Al Twar center is no more accepting in Manara Center and the way the staff replied is very rude. The staff does not want to hear anything from us. Was just asking us to leave the counter. I believe the the staff was not having a good day. But that might now be the true since the staff was good at the customers in rich looks.Anyways, I won’t never go back to Al Manara center.This incident was with a single staff and I am not blaming the entire staff.

Fast and efficient service within the Al Manara Center (note: this is a VERY DIFFERENT place compared to pre-covid and not all services are facilitated from here, if in doubt call before making the trip but I can confirm that Ejari and RTA related affairs are still dealt with here). Prior to 2021 this used to be the place you come to for all your Ejari needs but now due to the Dubai REST app more tenants and landlords are using that with less rush here. That said sometimes you still need a human and this place is great for those situations.As you enter for Ejari, you need to go to the 1st floor, you should see one of the customer service workers at the reception who will validate your paperwork and save you and the admin staff a lot of time. Once youve been validated for correct paperwork, you will be allocated a ticket number. Ive visited at 12 on a weekday and normally finished all my business within 45 minutes but always plan for an hour. Staff are fantastic and helpful and are a pleasure to deal with.Al Manara Center parking costs AED 10 for the whole day or you can use the pay and display which works out a bit cheaper but is a slightly longer walk and not often vacant. Note that the parking entrance is on the Sheikh Zayed Rd facing side of the building.Currently theres no coffee shop in the building despite there being signs to one on the ground floor (there used to be a lovely stall before) so if you are badly in need of a caffeine shot, make sure you get one prior to your arrival ;-)

Immigration problem….come to Sir Omar Al Miri. He is so helpful and wonderful human being. Thank you

Al Manara Center is super neat and staff is very friendly. Mr. Sameh was very helpful and prompt.

Pros:Very clean building with very good working ACAnd the security guard was very friendly as wellCons:Upstairs some staff member at the receiptionist was helpful but unfortunately the staff member at the counter was quite friendly and not intersted in helping out with the visa application !

Well can someone update the mofa website to show that there is no MoFA anymore at al manara centre!!!!! Gosh

Excellent service today at 8.30 am. Only 15 minutes to do my Ajari renewal and very helpful staff. I had a document missing and the typing centre on the ground floor also printed it for me from my WhatsApp.

Wasn’t happy with the security staff. Rude and no customer satisfaction.Plz concern, they are the first appearance when we enter the building.Tnq

All immigration,RTA , real estate , telecom ,DEWA etc service provider giving the best of their service to public .Very impressive and efficient service provided .Automated Service with speedy solution .Govt of Dubai has done a fantastic work by making such centers around the city . Truly 5 Star

Very poor service! Very rude to think they are speaking to a woman. It feels like they are not willing to help. They wont even let you speak your concern. They will just say what they want to say then thats it! It is so frustrating thinking that I went there to ask for help but they dont feel like helping. It feels like they are not happy with their jobs since they are always rude. I went there to ask for help and not to feel disrepected and frustrated. They should have a woman officer to handle women since women tend to listen.

Amazed by poor service and difference in services provided by this center and barsha one. I had two contracts in hand to get my ejari works done and none of them passed through the customer admin. Went straight afterwards to barsha center and everything went smoothly (cash is not mandatory) and finished within 20 min.

A government staff represent entire government organizations. Today i went the al manara center for some information from Emigration. And the front dest staff shout at me ( go... Go out..).. I went there for first time and i had a good impression about the service...

Worst experience always if you go this happiness centre in a happy mood,they would destroy your complete mood and make you unhappyVery bad service

The worst service ever, No token number you have to stand in a lineNo social distancingAnd they charge you for parking and you are not allowed to park close the door because it’s for the staffSo why you charge people for parking as they can park outside and walk in the sun for the same distance !!!!

I went for visa holding, very poor service no helpdesk counter person very rude and disrespecting continuously , we get their services and we are wasting time if we have missing documents because of no helpdesk

On time typing centre. They are funny about the charges for making a black photocopy cost AED 5 this price not anywhere in UAE. Wondering how much do they charge for other services.

I have been a regular visitor to Al Manara. But these days even for some regular work, there is a huge delay which is quite upsetting.It may be because of Covid! I wish they solve this issue at the earliest.

Visited this place for EJARI renewal. Very nice & professional staff. It took only few minutes to get it done. Only issue is that they accept payment in cash. Moreover extra precautionary measures are in place due to COVID 19.

Waiting time for ejari registration is unbelievably long! Three queues !!! Here waiting already for 45 minutes and it’s not even half of the time. In the 21 century who has this time to wait so long??From all the counters only a few are open…

Very quick service for Ejari, I was done in just 15 minutes. Helpful staff. Carry all relevant documents and it’s done.

Here to do my Ejari.Staff was helpful. Everything is in one place very convenient.Need a big step up on parking. Since everything is here expect a lot of people to be here. Would expect free parking as part of the service.

A business centre hub in which youll find Al Taresh for real estate services, The RTA, Ministry of foreign affairs, Du Telecom and others. I visited here to get my Ejari contact made. The staff was helpful and got the job done even though it was a bit time consuming. Good place to get your business related work done

Good Facility to avail different services but the worst part is to find a parking for you car.There is no parking for public other than the street parking.

Went for visa stamping and I was amazed how quickly they got it done and its right outside of Noor bank metro station exit.

I arrived today at 13:15 to register my Ejari. The registration is open until 14:00 (as on all Saturdays). I was informed that it is too late and they are already closing so I (among couple other people) did not received the token. This is really bad customer service by the Dubai Government institution.

One of worst worsted experience ever had in the UAE, Overseas please dont visit this location for any Visa or immigration issue. Dont waste your precious time.

Great Customer Service. Appreciated.Equal treatment to All. Keep it up Guys.

In Covid19 Period, They should increase duty timings as its on of the most prominent department in Dubai but they have decreased.Where will the people go having immigration issues?

Worst experience ... impolite security and the entrance and impatient staff who don’t care about the customers.Better to go to other center to sort out any government work.

For Ejari registration go straight to the upper floor and not to the ground floor counter. Great customer experience!Whether you have all the complete docs or looking to get some clarification for the required docs, the staff there will guide.From landlord side:Passport copyEmirates IDApartment Title DeedRental Agreement (signed copy only)Rental Agreement (signed and company stamp)(Company stamp required IF apartment is in companys name)ANDTrade LicenceFrom Tenant side:Cash payment onlyPassport copyEmirates IDDEWA numberLocal mobile numberGood luck.

Went for renewal of driving license .got it within 10 mins wonderful experience .thanks to counter staff Mr mohd.saleh very friendly and quick to be of service

IT WAS PLEASENT TIME SPENT IN THE DM CENTER OF ALMANARA WITH CHARMING SERVICE PROVIDERS TOP OF THEM HEAD OF THE CENTER AS WELL ENG BUMEHAYYER AND LATIFA

I finished before government transactions in Dubai and it was very good , but on 10 August 2020 , I wanted to finalize my residency papers. I Waited there 2 hours and afterwards the employees with police uniform gave me false information that he sent me a confirmation email, but he didn’t send anything and I had to go back, until another employee took my paper and talked very rude , he finished his work finally and sent me the email, they wasted time and bad attitude to people, I don’t know if they think that they have authority over us , this place and service need to be checked and they must show respect.

Absolutely shocked by the service today. Systems were down and there was no communication shared about it. My token number mentioned that I was third in line but this was not the case. Their number ordering was not in sequence which left my wondering when I would be next. After waiting for 2 hours my number is called, I paid the Ejari cancellation fee with cash which is surprising considering the current Covid situation. It would have been appreciated if the manager went around and gave everyone an update regarding the timing (even if it was an approximate estimation) instead of having over 20 people wait and be uncertain of when their number would be called - peoples time is valuable. The receptionist could rather have informed clients to come back later as the system is down instead of letting more people in and waiting for long periods. I hope their numbering system gets corrected and that the online services are working again as it saves so much time. I have been to this place before and have been so pleased with the service but today it was not up to standard and the management could have dealt with the situation better.

Worst Service ever witnessed! Poor standard, no empathy towards residents. No patience to hear out the grievances.A strict action against conduct of employees here have to be taken, they treat residents so badly and consider themself to be higher then authority. if any one is reading here, please make necessary checks on this center.

Hussein and Omar were so nice and helpful with our problem, highly recommended. Shukran.

Immigration officer Khalid Al Falasi was the kindest, and most empathetic person I dealt with in 11 years living in Dubai. The he made to try and assist me, and just giving his best till the very end (even stayed almost half an hour longer than his working hours, instead of going straight home to be with his family), I was lost for words, and was truly humbled by this gentlemans demeanor. I had a very stressful day, and regardless of the outcome of the service I needed to be done, I will forever respect this professional, and overall descent human. People these days do not really give it a thought of what is going on in someone elses life. Officer Al Falasi gave me so much support at the end of this, for me personally, difficult day, without even realising how big of a deal it was for me. Thank you for being so kind, and bless your heart forever.

Very good experience i had a mésothérapie and the results was amazing from the first

Amazing experience renewing family visa - 2 visits now and both times in and out within 15minutes. Great staff with a smile and appropriate humour. Always nice to be nice - treat others as you would expect to be treated yourself and enjoy the experience. Well done Dubai Government #happycustomer 😉

Be careful watching Your queue via a numbers on the tableau. Its also pronouncing by computerized voice. So if You cannot hear.. its disappearing from the tableau in 15 sec. In case You miss your Queue You have to take a new number and wait from the beginning. A lot people there. I came to an officer just a second before he change my number to the next one... he told - My Turn was lost😠

Went to stamp visa of my newborn son. Some of the staff are really rude. Worst I have seen in all the government departments. No empathy towards residents.

Worst ever experience, immigration supposed to be working till 7.30 pm, today , i checked in the building at 4.30, an extremely rude security guard bluntly mentioned come tomorrow, system is down. I requested him to be patient with people coming in this heat and he is just turning them away rudely, pathetic customer service. Extremely bad . He behaved equally bad with remales as well. Please do something for such un apologetic and badly behaved people.

Had a great, smooth, easy and friendly experience while processing transfer of my kids visa. Thanks a lot for the support and cooperation with a personal touch. Highly recommended if you are new to Dubai and its laws.

My experience in Al Manara Center was great the vibes of the place in the beginning was warm and welcoming. As I reached my service I had a pleasant experience with customer service with a smile in the center and the service has been done within 15 minutes maximum.

Organized clean. Contains several govermental services

The usual spiel with unmotivated employees finding just enough reason to get rid of you for the moment and giving you just another tiny bit of info when you return so that you have to again go elsewhere to get yet another piece of paper or some typing done. Seems like they’d do anything imaginable to not help on the spot. It seems incredibly difficult to get the required information for a procedure on your first visit. That hasn’t changed at all in the ten years I’ve lived here. Dubai, please, fix this.

Very professional govt offices specially MOFA. The lady at Mofa counter welcomes customers with a nice friendly smile. God bless her

Poor service i was on on timeService typing they are not professional and not helpful at all!!! I wanted to cancel the visa of my children and on the website it was clearly mentioned that you have to cancel the dependent person’s before i show him the message thru the website and he told me that i have to cancel my visa first!! So when i starting to cancel my visa the other’s service told me to cancel my visa at the end.... i lost 2 days and you know in dubai its always always very difficult to get a good service from center you get nervous you lost your time your energy

If I could give rating 0 I would do it. Went there on Saturday for Ejari, only 2 counters open for 35 people, after 2 hours waiting, I gave up... Dont waste your time there for Ejari.

For car purchase I had to open the RTA file, the staff was so cooperative and fast in service.......A true example of superb customer service

Is it still open these days for attestation of new born birth certificate? I called on the toll free number but no response. anyone visited recently?

I got my documents attested in a matter of minutes plus all the staff was very nice especially the ladies at the reception and the one who stamped my docs.I strongly recommend.

In any situation the staff will help you, I really thanks for all people who working there and providing comfortable service for the customer

My friend told me that AL Manara Center is a good place to do government work and I wont bleive that until today, they are so fast, customers caring, all government work in one place and .........

On Saturdays morning only one person is working and they will refuse clients already at 11:30.... so better come earlier then 9

Amazing. GDRFA - General Directorate for Residency and Foreign Affairs activities are quick and fast. Typing Centers are also available in the same venue. Mashallah Great Service.

I had a great experience with a very helpful gentleman who helped me throughout the entire process of getting my house maids security cheques refunded. The cheques were issued on the spot for CBD and too less than ten minutes.A word of advice though: Shirts are not allowed!

Efficient and quick respose. It took more time to find parking than to actual time inside the office to complete the verification of document.

I can’t say enough about this center. The staff seems to have placed customer happiness at the top of their goals. They are supportive, helpful, and they didn’t wait for me to ask, the officer came and asked me. Special thanks to officer Hussein Rida Bin Ali 🙏🏻

The service it’s fantastic and very fast and should this place 7 starThey putting new systems for parking it’s good before we couldn’t find easy park space and from another place was parking their place now it’s controlling very good 👌🏻

Super service.I did hold my family residence Visa today in 15mts .This is a good example of how a government office should be..👍👍👍

Received fantastic and fast service. Needed to swap my UK driving licence for a UAE one. Went through Gate 2 and collected a number from the man on the door. The number was immediately called. Paperwork was efficiently processed by a lovely smiling person and I received my licence immediately. Was expecting a 3 hour wait and was finished in 10 minutes. The wait may be longer if youre male. I visited at 9am on a Sunday. Note, they dont accept debit cards, just credit cards. The website said I needed 8 passport photos but I didnt need any, they took my image from my Emirates ID photo they had on file. Great experience!

The manager of this building is the leader of successful way, he control all the building in good way and how he treat to his staff its my pattern.

Very impressed with digital technology and super outstanding customer service teamBRAVO STAFF

Just wanted to note that I had a pleasurable experience here. Everything is super clean. There’s a reading library corner. Didn’t have to wait. Got my Ijari done in 10 min. Found parking outside close and perfectly. And toilets were spotless. Overall great experience. Thank you Al Manara Center for the excellence you strive for. :)

Was rushing to get in as it was already 7pm, went to the RTA desk and handed over my IDs, was told to wait. Paid the fee (320dhs for DL renewal), the staff was pleasant and helpful. Chatted for a minute then got my renewed DL in less than 5mins. Thank you!

Amazing staff! Amazing place! I challenge everyone to tell me a country where attestation from a government office is done in less than 60 seconds other than here. 60 seconds because the employee made the effort to chat a little bit and receive me with decency and greetings. God bless you

Best service ever. Got my visa stamped in less than two minutes after entering the center. Awesome service. Bravo Team!!!!

Myself like mr Ismail manger of this place its very humble guy and the service its providing systems is very fast special new service for parking all day 10dh and easy can find parkingin my opinion this place should be 7star with these managment

Very good service, I was wear a short pants and they told me the parking staff will provide the pants

Today I was lucky I finish my all job in a few minutes and also very good weather ⛈⛈

Myself meet a few time manger of al manara center he helping all people I prefer anyone have problem he will help his very humble guy from our company say to mr ismail thanks a lote and the place it’s very fast if you have any jobe will be done a few minutesAnd service for parking it’s very good all day with unlimited entrance 10 dh it’s first time in Dubai any place in Dubai 1 hour 10 dh or more but here all day with unlimited entrance 10dhFrom our company side thanks for all systems and staff working in this center

May God bless them... they are very kind & cooperative people. I strongly recommend them.

Ejari Registration Centre Available Here, and they are open till 19:30. Friendly Staff

I went for Ejari,I waited two hours and at the end time out office closed and I spent my two hours and couldnt get done after me there were 15people.All were so sad. It would be really good if they stop to give tokens when near to closing

I got very good experience in manara center everything was ok there The reception is good people very “ cooperative and helpful

Fantastic service. Had to get visa stamped on the passport and it took less than 5 mins.

I really appreciate from manager of Al Manara Center becuz he He helped me without it being his job.Thank you 🙏

Just I can say it is amazing job,Immigration,ijari,RTA, and dubai municipalityBig like👍👍👍

Helpful staff and very efficient process. Got my UK license converted to Dubai in less than 20 minutes. My only criticism is that the eye test is very expensive at 185AED. Also be warned that eye tests done in Abu Dhabi are not accessible in Dubai

It is quite crowded so keep a good 3 hrs at hand from start to finish. Ladies make sure you dress modest. Sleeves and dresses or pants that covers the knees or an abhaya will be provided to you and if you refuse then its just a U turn till you follow the rules.

All Governmental Services in one place!Located next to Noor Bank Metro Station on Abu Dhabi Side of Sheikh Zayed Rd.. You will find:- Dubai municipality- Federal Authority For Identity And Citizenship- Dubai Electricity & Water Authority (DEWA)- Roads and Transport Authority (RTA)- Dubai Corporation For Ambulance Services- General Pension And Social Security Authority- Ministry of Foreign Affairs & International Cooperation- Aafaq Islamic Finance PSC- Al-Manara Real Estate Registration LLC- Real Estate Trustee – Ejari- Turjman Legal Translation Services- OnTime Government Services- Immigration for business services- FX Express Photo Studio- Salik Optical- High Quality Car Rental- Fxt Express for printing and business services- DU

Came for document attestationIt went fastWere 16 people before me still I was done in 30 minutes

Absolute joke of a government centre. Closes at 2.30 for essential services? Ok... got turned away for wearing shorts. Nowhere on the website does it specify that is a restriction. 45 degrees outside and I need to wear long pants? Alright then. Also half of the staff are on their phones and not assisting customers.

My Family Visa got delayed, I have visited this office with all the documents and in 20-30 they verified the application and processed it. 👍 Thank you very much for your kind support. Beware security person, they may misguide you, Even though the GDFRA section was working security said its closed , come after Eid... Reducing 1 star because of security person attitude.

Friendly staff, especially the security staff who guide everyone to get fast token via green ticket - dm app. Help me to solve 3 services in minutes. No more waiting.

If you want to go there, there is many way to get it, by car, by metro, by taxi, by bus, very Achievable place

Came for holding family visa very fast 15 customers before me they finished tgem within 10 min

Unfortunately, the attitude of many of the employees is bad, I don’t understand why they meed to humiliate some people to fill their satisfaction.This is my 3rd time here for Visa purposes and every-time something humiliating happens.

I had great experience to being there,The staff is always will help

The slowest office in Dubai. Everything in UAE is evolving so fast, but Al Manara center is going back, specially for ejari. It is incredible to wait 2-3 hours every year to renew Ejari. Why cannot it be online??

Every service in that building is so fast less than 30 minutes will be wish

I think the staffs might forgot what the service is. When I asked just why about a procedure, they said let’s do what I said. I didn’t expect much.

Don’t go for ejari, poor service, no organisation best trying another place

Great center ...excellent service. .... They make you feel home.... Thank you for ever one participate to build and operated this center

Land Department ( Al Taresh ) unbelievable time waiting to get an Letter to whom it may concern my ticket issued by 12:17 pm and it appear 12:34 Pm the staff started to process my request and asked me to wait for 5 minutes in waiting area then he called 3 customers and I was waiting for 14 minutes when I Went back to the same counter he asked me again for my Emirates I’d it’s seems he has not done anything from the beginning so I left by 1:08Pm . Thank you for the experience

Is the best place for government work and the staff are always making safety clients

This is my first time that I had met manager of Al Manara Center, really good-tempered is it

Very efficient and cooperative. Keep up the good work team.

Today I was impressed by the speed of the workers. First time I see so quick service!!!! Thanks to the supervisor , who was watching the counters from far!!!! Please put the same supervisor to al Barsha RTA Tasjeel and other service providers. Thanks dxb government.