The center has moved from Al Karama to Al Ghazal Mall, satwa. Unlike the negative feedback the place was very professional. I got my biometrics done on total 25 mins. There is a proper waiting area with respectful staff. Just make sure you carry the required documents else you will not be allowed to enter. You need your application form, passport, dha medical fitness report, pcr test (atleast 48 hours before visiting) or covid-19 vaccination card / Al hosn app. Overall a good experience.

This center has closed. Please be informed that the fingerprints service has moved to Al Ghazal Center recently. Hopefully this review may help you save some time.

Only 2 cente in Dubai working, you coming there to give biometrics and must stay 2 hours in long queue under the sun.... very strange that they made so nice medical centre with vip service in City Walk .... but the Emirates ID Biometric centre really requires big improvement... really hope that this will be improved soon, so people who want to obtain residency can receive positive experience

Office location is confusing. Security guard and worker is unhelpful. I had to wait outside of the building to be told that the application is full and is required to go there 7am the next morning. Please go to other centres which service is much better.

The security guard - Muhammad Tahir - was very rude. He wouldn’t let anyone into the location and made us wait outside. He completely made the experience not worth it and horrific. He shouldn’t be a security guard. They also said they close at 1 despite being open until 2:30 and wouldn’t let anyone in at all. We went to Al Nadha instead and it is so much better, go to Al Nadha and not Karama

Worst staff ever seen in my life. The staff present locals and expat security dont have manners, etiquette towards customers. The laborers are forced to next come day at 7 am while white collars are let in after answering where they work. The person in front of me was literally man handled and told to go out and stand in line again because he forgot to take token and security telling him to try after 24hrs because the local will not his work. My whole perception of dubai changed the way they treat humans.

Wrong location. Go to al ghazal mall for ICA

I personally feel all gov services should be out sourced..for better TAT and service quality.

There were so many bad reviews thus I was quite impressed. The job got done in 15minutes. Its not required that they are super friendly. They take your finger prints and a photo. You need to do the medical test before hand. Entrance is only allowed if you show the application form, medical results and passport. Customers only no accompanying family.We parked at the wrong place, the happiness centre and walked. The actual place is passing an Emirates NBD. Its a beige and cream building.

Alhosn and Everything around it is for tourist complete nightmare, never coming again to visit

Worst service centre in uaeEmployees are screaming at the clientsBad attitude with customers1 star is alot for them

Door is closed, and no guidelines, everyone is waiting outside in this hot weather. That’s outrageous

Poor service and they will just ask you to go to the branch close to the Karama Medical Fitness Centre. They won’t even bother checking your documents properly. Waste of the time. I went 2x and they just keep on saying that the system is down.

After waiting for about 30 minutes, my token number was skipped and when I approached the guard he said just to sti down and wait. After 5 tokens, I approached the customer service and thye just gave me a token numner which 15 numbers ahead and have to wait again for another hour. They should consider the priority of token holders so time is not wasted.

The branch is supposed to close at 5 oclock and they do not let people enter 15 minutes before closing time giving excuses like system is not working and so on. If you are not willing to assist after a certain time please mention correct timing.

Received a very good service ;Really appreciated the customer happiness service provided by lady branch manager in giving the alternate solutions to resolve my highlighted issues

Worst place evergive work to people who are in mood to work

Good service staff are helpful

Useless website i had tried 3 browsers to update only my mobile number but same thing on all of them...

One of the best process

I think they don’t want to solve the issue

Nice fingerprints

Very friendly atmosphere with quick professional services.i highly appreciate it.

Helpful

U cannot make fingers print inside

Security is extremely rude and ignoring.The center closed at 3:30pm although they close at 5pm.

Long waiting lines were there and took lot of time . Not satisfied

Very bad services . Office timings are fro. 7 am but till 11 am we were stand still in the queue due to unavailability of staff to serve.No one cares..

Great Place! Quick and Easy. Staff was friendly and we even talked about football which made the whole atmosphere very warm.

Excellent conditions, a very beautiful place, all the amenities for customers, but the female stuff is very rude and arrogant, I do understand they language and they were behaving very unprofessional.The guys at the reception are very professional and welcoming.

Service is very fast

Very bad service

A very horrible experience. The staff are unfriendly and unresponsive to one’s queries. Staff are impatient and spend most time on their phones and take little or no care about the customer standing in front of them. They take their own sweet time to respond to waiting customers. Would be really nice if the staff are given proper training on how to treat the customer.

All respect for Government of Dubai

Customer service needs to improve. Bad experience

Quick service

Staff is supporting and helpful. You need to be very early if you want to finish your ID card renewal process . Because in the early morning less customer there :)

So dissapointed to a lady whos working here. Like she literally keep on saying offensive words. Extremely mean, like you shouldnt be working there if thats how you treat people just because my fingerprints are not showing for the 1st and 2nd try. Like I told her ok and I even said sorry. She even told me stop saying ok, If I get mad I will not continue this and a lot more. Like seriously?? 🙄

Worst Customer service I have ever seen in dubai especially the local lady in charge of the office is very tough and most of the time not available in here office. after long time waiting for her she was helpless and she was not even ready to listen to me. I had to leave the office with a great disappointment and go to another branch. Went to Al Barsha office with and their I found the situation is completely diffrent. Very responsive and cooperative staff and solved my problem in less than 10 minutes. dont recommend any one to go to Karama office especially if you will have to deal with this local lady.

Not treating the people good way..

Permanently closed

Very worst treatment.... They are not considering the customers losses they just want to do something and finish their work

I just encounter a very poor treatment with one of the staff in fingerprint scanning and capturing,too rude to customer.Try to be nice sometimes.

I had complaint against one of your branch here in union square .My Emirates id came there. I been there to collect my id from there . I collect my token and waiting for my turn . When my turn came manager by him self giving Emirates ids to people I show my sms which I received to collect my Emirates id from there to him.He looked at me and said no I will not give your Emirates id I asked why ? He said baba dont ask questions from me once I said I will not give i will not give and same time he said to all of his staff if this guy will come dont give his Emirates id to him.Still I dont know the reason why he is not giving my Emirates id.If you really will read this of my comment about your staff please give me answer and take strict action against the staff. Because I listen if i will not collect my id on time I must process my id again . Which will be totally wrong why I should pay again.Please consider my request and take action against it.Kind regards,Syed Qasim

Very poor treatment at the fingerprinting centre. I have seen some of them even shouting at the customers.

Bad experience

Good Service. Dont have to wait for long

Very bad service...

Duty hours indicated till 5 pm..but actually they dont accept submission after 4pm( i tried renewal of 4 cards) So it s better to indicate actual hours for customers to save everyones time

I came there 3:45pm and the office is till 5pm. they tell me it was close and come back again. i think they should change their timing to till 4 pm not 5 pm.

If you dont want to wait long. Go around 3 to 5

I have visited today, the timing mentioned online is till 8.30pm but it is closed by 5 pm and mentioned in notice board.

The Best Centre for biometric Emirates Identity.

Nice experience

Good service for them

Bad

Fine application

Good office

Very accommodating staff

👍

Good Service

Very fast

Worst service

Nice

Typical nonsense

Good

Good

No one is answering the phone !!!!!!!!!!!600522222

IS YOUR PHONE ONLY FOR RINGING?????????

One of the worst centers in service and handling

The staff are very interested in, fast and smooth procedures

Oh my God!