Such a terrible experience, I bought a recliner after 2 weeks it started having noises when sitting on it. I have called and reached out to customer service who seem to provide no service at all just fake promises. It has been 2 months now that I am calling and ask them to send someone for maintenance or visit to check and they promise me they will send someone to check and no one comes. I sent several complaints and latest its 12 days ago with no help. They are the worst ever, forget the fake brand and the good furniture they trick you that they sell. You are the worst store and you just sell and do not care about customer service at all…….

I have never witnessed such exceptionally terrible service in my life. The customer support team was absolutely appalling, expecting the customer to follow up with them for an appointment that has been pending for over two months. I would highly recommend going to other shops instead of home centre.

1 star is too generous. Everything I call to complain about damaged goods delivered, they tell me someone will call me back. But this never happens. They also told me to reach out to them via whatsapp and obviously nobody has replied to my messages. They take your money and ignore you.

Horrible and disrespectful staff and customer service!!! Costumer service are nonprofessional and useless department. I bought a recliner and after one month it started squeaking. More than two months now and No One Cares to solve this problem!!!!!! And plus the costumer service lady says “we do not have managers to talk to”. And with every time I call they tell me lies, 3-7 working days and I wait!

I was going to detail the shady and incompetent practices of this company, but it’s clear from all the other reviews that people are well-aware already. I’m amazed that Micky Jagtiani and the rest of the Landmark Group allow Home Centre to practice such malfeasance and unfair policies towards customers. The DED needs to examine this company’s consumer practices immediately.

Worst online service, worst customer service, worst delivery team.I ordered online, and paid for express delivery but I didnt received the furniture in 3days.When I received, the delivery staffs didnt fix and informed me that they will come back the next day, but didnt.I called the customer service, but no one is answering!!! Been listening to spills for straight 32mins just for them to cut off the lineDont buy online.

PROBABLY THE MOST CREATIVE BUSINESS MODEL FOR RIPPING-OFF CLIENTS.Went to their products page & selected several items, opted for express delivery which they charged me 150 AED for & items to be delivered next day,, None of the items were delivered except for the nesting tables only which were delivered at a delivery charge of 150 AED ;-) & a buying cost of 200 AED so they charged me almost their exact price for delivery although I chose express delivery for all items.. The remaining items were not delivered until today.. they claim that express delivery applies only for furniture which is not a clear thing on their checkout page.. THEIR CUSTOMER SERVICE TEAM ARE USELESS AND WERE OF NO HELP AT ALL, CLAIMING THEY WILL CALL YOU BACK, SEND YOU EMAILS OR HAVE SENIORS CALL YOU BUT NOTHING..I AM FOR SURE GOING TO RAISE A COMPLAIN WITH THE CONSUMER PROTECTION DEPARTMENT IF I DONT GET A REFUND

Very pathetic after sales service. I bought a butterfly foldable dining table on sep 28 th costing 995 aed. For the first use itself it broke. After complaining they joined it with a nail n said nothing else can be done. How can we trust to sit ona chair that cnt carry weight (69 kg). After sending so many calls and mails they said they vl replace the chair(only). I asked them to send a mail regarding this to complain legally but nothing happened yet. Moreover its very hard to get connected to the customer service.Never again. Not worth to spend a single penny in this company

I should have checked reviews first before I ordered online! All the previous comments were right, not worth any penny to buy anything from this company. The worst customer service line ever! There are many furniture companies out there that are more reliable than in here.... somebody should report them to customer happiness center. 🤬 Never again...

Very bad customer care and no one takes ownership, all team are lies to customer

I REALLY BELIEVE THERE IS NO ONE HANDLING THE PHONE CUSTOMER SERVICE. I tried 3 times to hold for more than 10 minutes and then gave up. Why do you advertise a phone customer service when there is no response? THE CHATBOX IS JUST AN AUTOMATED PRE-PROGRAMMED OPTION.Bought crystal chandelier lamp with loose crystal beads marked with a,b,c,d.........., BUT WITHOUT INSTRUCTIONS HOW TO INSTALL.VERY ANGRY, DISAPPOINTED.

Worst customer service. Feels like a scam company for withholding money without delivering the product. No one ever picks up the call, they missed their delivery date and no one ever contacted since months. About to call my lawyer now.

Hey Homecentre, i assume you completely ignore all your customers! My delivery is pending for more than 2 weeks now, and your drivers always put false comments in delivery notes! Noone ever replies your call centre or emails or social media. No help in the shop either. I have escalated this to the Department of Economic Development in Dubai!

Very bad experience !online shipment pending since 23 November and today is 10th of December !!called many times , visited 3 branches , and yet no one care , I cannot cancel my order and no one knows where is my shipment.the worst experience ever had in Dubai !!!now I cant get my money back nor my items !!!

Buy 1 Get 1 Offer Total Scam!!! Promotion MISLEADING. NEVER SHOP HOME CENTER ONLINE!!!! NO CALL CENTER ANSWER for 2 DAYS!! I only Received 1 item. When I complained, they said it was MY FAULT for not selecting 2 Qty online. Totally refused to honor their commitment and promotion. Ive gone to Consumer Rights at Dubai Economic Department! I suggest all those that were ripped off by this promotion do the same.

Do not buy anything worth over 300DHS at Homecentre. WORST customer service and technical help in the UAE. We purchased a bed on July 19th. The wood legs and panels of the base that hold up the mattress have broken, and the bed is now unsafe to lie on. This happened on a Friday morning. We called Homecentre customer service right away to ask a technician to urgently come fix the bed. The customer service rep explained technical repairs do not work on Fridays. She assured me she would call back on Saturday to confirm an appointment time. She also said she would try to get me an appointment as soon as possible. I stressed that we could not sleep on the bed, as it was a safety issue, and we had no other place to sleep. Saturday comes - no call. I called Homecentre back again, and they confirmed they would try to get a technician in ASAP. They called Saturday afternoon and confirmed the only time a technician could come urgently was Sunday 2-6PM. One more night of sleeping on the floor. Sunday comes around, and i call in the morning to confirm the technician arrival time. They assure me the technician will be there between 2-6. My husband takes unpaid leave from work to stay home. It is now 5PM, and i have called again only to find out the technician may come after 6PM. The bed is still not fixed. This is not a dining room table, or a couch - this is our bed. It is one month old. And we have nowhere to sleep. Cheers Homecentre, for making us sleep on the floor and getting us to take time off work to wait for your delivery driver who does not even show up.UPDATE - They showed up at 6:58PM with the wrong pieces, even though we sent photographs and explained what was broken over the phone 3 times. They could not go get the right piece at the workshop as it closed at 7PM. They promised to return the next day at noon. My husband took 12-4PM off from work. He received a call at 9:45AM saying they could not come at noon, they could only come between 10-11AM. Homecentre expects people to freelance from home while waiting for their repairs and deliveries. Complete disrespect. The bed will now only be fixed at 6PM tonight - if they show up.

Homecenter online shopping is worst ever. 21 days and the items are not delivered. items are with the shipper Aramex and moving form one location to another. follow up is most horrible with waiting endless waiting on the phone to speak to anyone be it homecenter or aramex, still when are able to people are most in sensitive to even bother, final date was commited 18th dec and that also failed without any update. visit to aramex warehouse was also a waste of time since the items are moving from one location to another but not to deliver to me. asked them to keep and use it themselves.the motto of homecenter shopping is convenience whilst i leave it to the readers to decide on their own. many other better alternates available in the market than homecenter.

Worst customer service ever - promised to be delivered on a specific date and time and totally ignore with no follow up call or apology. Still waiting on my order. Help dest does not help at all as they keep you on hold for more than 45 minutes.

They are liers ( customer service they promised me 100000 times somebody to call me back and did not )Do NOT EVER BUY FROM THEM people DO NOT BE FOOLEd.The minute you buy furniture, the next day it will be damaged and they gona say ( it’s a misusage from us ) and they will reject all cases no matter what , so you will keep calling till you die no one will listen to u .I will go to the community development authority soon they will have my rightDon’t be fooled worst furniture it will be damaged soon and worst customer service ever

Very poor customer service. No response to phone calls, messages or any communication method and No feedback and i will make complain in DED and court regarding the maintenance and i will go to social media

The worst customer service ever!! They never delivered my furniture and phone lines are down and no reply on email!! Worst I have seen!!

The Home Box (brunch of Home Center) has a worst online customer service! They have delivered a broken table and refused to replace it. They have deleted all my reviews and messages on their pages. I would never recommend Home Box! Be careful!

Very poor service!! I ordered a L shape leather sofa but Home center Sent incorrect delivery after 2 weeks of wait and yet proves Homecenter to be very unprofessional organization. Very unhappy and disappointed!!

Worst service ever in UAE, delayed delivery for more than a month, 1 hr on hold to reach customer service, clueless responses, no managers to escalate, broken promises of manager callback and refund, if you are not able to deliver hold your online orders, and still wondering what’s happening with my order !

The worst customer service ever!! They never delivered my furniture and phone lines are down and no reply on email!! Worst I have seen!!

Worst customer service ever. No one with authority ever shows face or is reachable. bad quality products. Broke within 6 months of use when the warranty is for 2 years. Its clearly a manufacturing fault which the company is not even reaching out.

Bad service , agent and supervisor at MCC dosent know the basic calculation for sale items , most of items was not available after I paid !! unprofessional mangers ... worst place to purchase

The worst online shoppingNot recommended for any one0/10 customer serviceNo one answering the callsExpensive items according to other companies.

Horrible customer service. It’s impossible to contact them over the phone regarding orders already placed!

Be aware, worst customer service, delivery service and after sales service ever. These guys don’t know the meaning of aftersales or respect to their customers or time.

The worst service and products in UAE. You cannot reach the customer service ever, they are not professional and they dont have credibility and they are not even reliable.

Worst customer service ever. Cant reach anyone in need. Huge delay in delivery and refunds

Customer Service is ridiculous... apparently they are on 24/7 lunch break...waste of time!

Horrible customer service and online purchases support , be careful STAY AWAY even it seems like a good price.

Never buy any furniture from them, worst customer care service ever

Very poor customer service. No response to phone calls, messages or any communication method and No feedback

V bad with delivery and customer service.

This company is worse than china. all they do is lie.

I dont believe on their material any more . There sofa last only 3 years and it was expensive one .

Worst customer service and after sales serviceThey never answer customer calls

Hope somebody reads this post as its impossible to reach anyone at the customer service for about a month now

Unorganised and very poor professionalism.

Worst devilry service ever and worst customer care

Tyyttggyyyyiuu BB b rr

Good collection for furnitures.

Poor customer service 👎🏻

Full of discrimination

Landmark warehouse

Okay

Worst Service.....

Nice place

No comment

The service is very bad. Delivery times The worst thing I saw in the UAE is a mess in online customer service

Worst company ever! No respect to customers or delivery dates. They are Laiars they post products which are out of stocks and make you pay for it and then they tell you its not availableA fraud and fraud company, and you do not deserve one dirham to set people up and take their money, and none of your customers receive anything, and after what you answer on the phone, you do not receive any complaints, liars.

Bad