THE WORST EVER!! Had I seen these comments, I would never have registered and have gone to Shop & Ship instead even paying a bit more. PEOPLE STAY AWAY FROM THIS SHIPPING COMPANY!!! Was told that shipping would take 5-8 days from departure from US and its been a month!! Why would anyone give you this timeline knowing that people have been complaining about the poor service? Been calling and emailing weekly and all they can say is its on their way or I will have someone contact you. You will receive only an email of apology, but no live person will call you back nor real explanation whats the timeline and status. I found out my boxes were travelling to other parts of Middle East before coming to Dubai. Its no wonder its taking forever! I am heading back to my home country beginning Sept and I am afraid my boxes will be delivered (if any) just when I am about to get on the plane. HONESTY, ACCOUNTABILITY AND RELIABILITY IS ALL WE ARE ASKING FOR.

Not reliable at all. Apart from the worst customer service, the delay on the shipment is unbelievable. They cannot even guarantee your package will be delivered on time. I do not even want to give them one star because its not worth it.

Very good company they have professional courier I like them they deliver shipment on the time and with professional way love it

Super slow delivery with no clear answer when it will delivered , I asked when are flights scheduled they have no idea and no answer. Ridiculous.Believe me Aramex Shop & Ship is a more reliable trackable professional company worth the slightly higher price.

Worst service ever !!Imagine you cannot contact the manager.Mr Nour Orabi Bisher is a VIP and you cannot talk to him and he never reply to his emails. Acting like he is doing you a favour. Same like the customer service.Slow Replies. unprofessional ppl. impolite and no business standards. advice : dont open an account. waste of time

Very promising and fast delivery, Specially UAE local, Bahrain and Kuwait delivery. Very competitive in term of shipping cost as well

Worst service ever!! I would have given 0/5 rating if possible.I had a package to be delivered and delivery agent asked for location on the day which I gave right away. Waited for the whole day, and agent messaged me by 10PM saying that he won’t be able to make it and he would deliver it on the next day. I said Ok, I can wait for one day because I had to send it abroad on the next day only.And no information from next day onwards. I called over 20 times, doesn’t pick up the call and he messages me saying that he missed my call, but never calls back. And now he messaged me that it will be delivered day after tomorrow.I had planned to send the item abroad once I receive it from the courier, now it is all in vain.I am going to raise a complaint to the concerned.

First, the service is very bad, as every day i call the call center to follow up on my order , and every time I call them, they saying tomorrow, and this is illogical. Even the employee of the call center, whose name is Ibrahim, is unprofessional in responding, as his answer was we are busy, as he did not provide any kind of help, please. I want to contact with a responsible person

Terrible service! They dont call to confirm if youre at home for delivery. I emailed them to reschedule after finding a missed call from them as I wanted the item to be received by me for certain reasons and it ended up being received by someone else even after the security told the delivery person I wasnt home.

One of the worst experience I ever had with a courier company. The customer service is ZERO and they make sure to establish the fact that they are right and you are wrong. They overcharged me on the weight which was clearly mentioned on the package. Now I have received the package and which I have already paid and they have send me another invoice saying these are taxes which was never mentioned earlier. In my personal opinion they do not care about the customer who are paying and just want to run the business with no ethics.

I received an email from mybox service stating I have a package from the uk! I called the call center to verify what’s in the package and from whom. The reply was we don’t know it’s just for you! I waited few days until it was out for delivery, when the driver rang the bell I inspected the package and SURPRISE SURPRISE the guy who ordered the item with his address was clearly printed on the pack of the package. I explained to the driver that this package is for this guys name printed on the back and it’s not for me. He said ok.This morning call center called me and insisted that this package is for me.I would really like to know this guy who in charge with printing labels can’t you see the addresses properly? When the package was returned yesterday couldn’t you guys recognize why I have not accepted the package!!I stopped using your service for a long time because of not correcting your previous mistakes and your generic answers when we call you on your landline.. you will get this 1 star because of your irresponsible behavior.

I had 2 parcels from Shein unfortunately through this company and they didnt send anything email or WhatsApp just i got notification from SHEIN delivery failure, i contacted SHEIN to know which company they contacted and I called posta plus customer service the agent told me we just called and mob was off we didnt use EMAILS or WhatsApp.. so how i can get back to them or even know which company?? Very pooor quality and extremely not professional

Disaster shipment company... I had a shipment which I never received, they nevwr call you or message you... the send it back without my informin me and the sender never recipient it back!! Package lost!!

I wish I could give zero star to this extremely unprofessional logistics company. They delivered my parcel to the wrong address without providing me any record or a photo as a proof of delivery. They even do not keep a record of these crucial information which is also unbelievable (I asked many times).I know that they are going to write their standart response under my comment like were sorry, please get in touch with us to get further assistance... I wrote to the customer service many times providing my tracking ID and everything but there is no response as expected. They lost my parcel and they completely seem not to care about it. Never and ever going to use this companys services again for sure.

This is the only time in my life I face an issue with amazon deliveryThe reason is: my order was shipped by PPLUSI received a message from them that there was an attempt to deliver my order.. but of course, no one contacted me..From the other reviews here, it seems that it is their attitude..Amazon should stop shipping with them!

My name is Aaref Alali Account AE-4927.I used to love this company as the old employes were much helpful in customer support, But unfortunately now the new people mangement changed... when I ask for a call or to transfer my call into someone who can solve my problems.. they never do... so much of a delay... so much of promises but nothing than a dispointeness.i have about almost 1000 shipments i have imported under my account... worst experience ever, and I am going back to shop and ship, ya I know gonna pay little bit more but at least I wil get my shipments way faster than yours.

My Shipment is lost at Pplus wearhouse.The item was delivered to my account in Pplus in US on May 4 and after one month May 30 they have updated their system as received and later they have stopped it because they have wrongly converted the amount to AED without the sign so it showed high value. And today June 10 they say maybe its lost.Very disappointed. Call center cant help and mybox is not supporting too.God knows if am gonna get my Shipment or the full refund!I need an immediate solution for this

Pplus is delivery partner for amazon.. I was awaiting for my package and given my office address.. The delivery guys reached my office after office hours.. This was repeat thrice and I was really annoyed.. Finally called the customer support and the package was delivered.. 4 stars for customer support, minus 1 star for late delivery..

I missed the call from their delivery driver for less than 3 minutes, and the driver left and is not answering my return call.very very bad customer service experience.And the customer guy in their office said that, the driver will NOT wait if you missed their call even if its less than 3 minutes.

Worst Courier EVER! Cannot even schedule the shipment. VERY UNPROFESSIONAL in handling their customers!

My order from Amazon arrived surprisingly fast.

Struggling every timePackages take weeks to arrive ! Every time i try to pay online i cant ! I wish they develop their website/application to be friendly used !

Cheap shipping charges but Soo slow on Delevary

I had a delivery from Amazon with the tracking number PPLUS00426758 and the item is with the courier of PPLUS since last 2 days.I am not unable to understand what is taking them so much to deliver. When we call the customer care they have most careless attitude and just doesnt understand or even try to provide clear picture. Theyre saying that they couldnt deliver the package because I was not in my residence while I was waiting here whole day for the delivery. Ofcourse the seller is going to get 1 rating as well. Extremely disappointed. In fact I had plans to give them bulk order from my office but now NO. If you are planning to use their service then GOD help you.

I recieved a message and a call on the 10 of March that my order is ready and the driver is on his way to deliver to meI even had to resend my location tru watsap to the driver but up to today. I have not recieve my order.Is really terrifyingI write to them countless timesThat even if you call me I dont pick is bc am at work and am not allowed to use mobile at workPls come to Alquos precisely in dubai bowling centerCome to sweetheart kitchen is in the first floorUp to now no answerI really dont know wat to do31418525751Thats my order id

They seem to be totally out of control during this pandemic where they are upsetting lot of customers. Major reason is they are not being honest about their delivery times. When you email them, they say 7-10 days after receiving but they are taking weeks to just link the package to your account. They should stop operations untill they can fix this issue and are able to add more carriers. They have been great in the past but now are loosing that reputation very quickly.

Worst courier I ever saw.One time Amazon used these guys to send my order. It took 4 days to deliver from Dubai to Abu Dhabi. Cant believe that the consignment was in Abu Dhabi two days before delivery!!Now again another vendor has used this company to send a packet to my wife. She is waiting for 3 days and still not delivered.A call to PPLus office and got reply that they deliver to Abu Dhabi in 24 to 48 hours. Now more than 72 hours passed and still no sign of the package.As some have written below their tracking system says Out for Delivery and then after a few hours Delivery Exception- Recipient UnavailableLocation: DUBAI whereas no one contacted or came to the building for delivery.And the delivery address is Abu Dhabi so wonder to whom PPLus were attempting to deliver in Dubai!!! That is the same for the present shipment that is not yet delivered. see below for details.Empost deliver in about 24 hours, Amazon mostly next day, Aramex in about 48 hrs, but these guys seem to walk to Abu Dhabi with the consignment and log wrong information in the tracking system that Recipient was not reachable.Update 21 March 2021Saw the reply below from owner. But what use after the incident? How can you correct it and why should I spend time contacting your customer service if you cannot provide timely service? Stop this stereotype response and take action to correct your business.

Hello, I would like to inform you that your courier guy didnt make any attempt of calling me or trying to reach. I am checking the tracking history and to my surprise it says at 1:26 the driver attempted to call. This is just so poor statement! Wherein I did not received even one miscall I did not received any! then they will delay the delivery because of dishonest statement of your courier guy!

Unprofessional staff, very rude and impolite delivery driver. I ordered from amazon and unfortunately my order was shipped through them. Payment method was cash on delivery where the driver refused to pick up the payment envelop from finance office (10 meters away from reception desk) and took again the package and left. That all happened in less than 3 minutes, the company tried calling him several times but did not pickup. Second day they called me 7:30 in the morning to inform me that they will deliver again. Of course same driver showed up but this time with more aggressive and challenging attitude and same thing happened. Telling the receptionist let amazon deliver your package and leaving. Now we are waiting for their third visit and expecting the same to happen, but actually we dont mind and its becoming entertaining.

I placed an order on amazon and unfortunately my shipment was shipped through them. The next day I received an SMS from Amazon that the shipment has been dispatched. Since, then until this time when I write this review, my shipment is neither delivered nor I have been contacted by them. However, I called them yesterday 3 times to follow up for the shipment but everytime I was told that they will pass the information to the operations team, still no updates.In all, a very unprofessional, pathetic, not at all customer friendly, not puntual service.-10 star for this.

Never ever deal with this courier company, very poor service, not responsible, always delay deliveries

What unprofessional service. I ordered Amzon prime order which deliver very next day but since this people have taken my order took 5 days yet didnt receive my order, they changed the date of delivery, no1 answer the call. I would request amazon to check their shipping partners quality of service.

Date delayed + Time Delay + Unprofessional

Best customer service and ontime delivery

Worst service ever, they made me pay 480 dhs for shipping and I received the box with a huge hole in it and some items were missing from the box. When I complained they refused to compensate and said it was my fault the box is damaged even though their employees were obviously throwing the box around very carelessly and cause this huge tear in it. Not recommended at all their service is below unacceptable and their customer serviceIs the worst ever trying to blame the customer for their obvious subpar service and handling of packages

Amazon delivery time is exceeded 5 days and Pplus did not delivered the item. They were always busy and not picking the calls, even sometime they picked - they will say the delivery is in next few days. The funny thing is that, in the system shows recipient was not available during the delivery hence the delivery is not happen on xyz date. Adding to that, there are no calls made my the delivery agent and my phone is completely available during the time. Its like simply I was not available to collect the parcel when the delivery came. This is not at all a right thing to do.

Very very bad service poor quality, not responsive, not professional, poor value.

I will never order a single grain from them a very rude behavior alway late 7 days amazon seriously need to cancel contract with them

Please please never ever use thier mybox service. My items delivered in in US two months back and till today havent moved at all. In this period I received around 3 shipments through Aramex. When I contact mybox customer service they always have same answer like a parrot sorry for the inconvenience, your shipment will be delivered soon. pathetic. I will never ever use mybox.

I had really good experience with them

After waiting for many days to deliver my order from Amazon, I discovered that they damaged my order and they didn’t even bother to call and inform me!! I had to do many calls to Amazon and to them which was annoying!!! I lost my order and cannot replace a new one with the same price I got. Disappointing!!!Amazon!! Reconsider your partnership with this company.

My shipment is running late. This is a third class logistics company which takes 1 week to pick and drop shipments inside UAE. Im wondering why amazon chose this company as delivery partner. With all this negative comments and 2 star average rating you have no right to be in the business of last mile delivery. Get rid of your so called managers and hire someone who know how to run the show. Pathetic!!!!

Very bad service and rude staff , it was very very very bad experienceNo respect for the Customers! Really not professional

Their delivery guys are very rude and are thevies

Very bad .. I received my items damaged from the customs . They didn’t refund.

VERY POOR SERVICE/UNPROFESSIONALMessage to Amazon - Please exclude this courier company from your affiliation. Ordered item supposed to be Prime, has been picked by this courier and supposed to be delivered today. However, when I called to follow-up, they said it will be delivered in 1-2 days more. How come? Amazon tries to satisfy their customers by introducing Prime subscription then this unprofessional company does the opposite? Please consider re-evaluating your partnership with this courier company.

Great couriers

Thank you amazon.ae for hiring PPlus the courier company that NEVER delivers the customers items and talks very RUDELY to them, I really appreciate that you have hired the WORST courier company in the UAE so that it can complement the values you hold at Amazon, I am really grateful that i have been trying to get my package for 3 days while the delivery agent from PPlus (postaplus company) whos playing cat and mouse with me while never giving me my item that I paid for, amazing job Amazon! 🙂

Over a month to ship a package that was supposed to arrive within 2 days. After it was finally shipped, the tracking is marked as tentative delivery over two days, although Ive been home all the time no one tried to deliver or contact me whatsoever. They just update their information in order to justify a mess up that is over 50 days long, with no clarity from their side, while not responding any communication that has been sent over this time. An absolute nightmare to get a package delivered, do not use them if you can avoid.

Ratting Star -5Its showing good but actually its not provide good service•no one for answer the call•Delivery not on time•Nothing like official companyIf google have negative star service i will give -5 star

Good experience

Very poor services.. it is not a speedex delivery i will call latex delivery services and their costumer care center behaviors is too bad i think amazon should change this service

Broken promises and delayed shipments, i am so surprised why is Amazon working with this company. I am complaining to Amazon as well.

Amazon notifed delivery time, Pplus did not deliver same date, but update system I was not available to collect the parcel. Which was not right. Package delivered next day.

Very bad service please dont use there services bcoz they lie to you and you even cant track ur shipment please dont use and till now we my person has not rec the documents and they are making excuses that he did not Ans not we are not getting reply from Saudi.

Horrible service, its taking them more than 5 days to deliver an item from Dubai to Dubai, i received items from USA faster than that. amazing.

Excellent Prices

Simply bad service with an attitude.Management not interested to talk to customers

Very poor customer service from the call center.

Collect my stuff in no time. thanks guys.The worst thing was no parking space at all.

Worst customer service ever happened in my life, delivery guy called and asked me to go to his car to collect the item and I denied. Later i got a message saying that item has delivered to your address (nothing delivered to me).Tried to contact customer service team many times,Unfortunately they never pick any calls.There is no option for minus star rating (google should consider this) for me to rate their service.Never ever recommended.

I am facing an issue regarding the Person assigned for the Parcel Pickup in Al-RAS AREA Dubai. This happens Multiple time that I have booked the Parcel Pickup and end of the day the pickup person without visiting and Contacting me, also updated in the system that Parcel is not ready. As i have contacted and updated but still they are not accpting. As in concern, I am trying to update the issues, rest up to your Management.

After making you upset with the delays of delivery, customer service gives you an unacceptable behavior. Please stay away from this, Amazon.

Worst worst worst service at all. Stay away from this company to save your sanity. I ordered from Sprii and they are the courier. Delivery is so delay, on top of that costumer service is no help at all. I received my order is out for the delivery for the last 3 days but nobody show up. I called the costumer service only to tell me that they cannot track my order as its with the courier guy already. I asked for the number of the guy and they told me they don’t know who so they can’t give me number. I’m totally lost here. Will never order from Sprii because of them.

Thank you for delivering my parcel quickly then your given time even in this difficult conditions. Thank you 100% recommended.👍

Going through the responses, makes anyone wonder why Amazon is using them.Made the order 26th, should have been delivered 28th. Delayed till 3t0h 8pm; then timing changed to 10pmI will vote with my money; I cancelled the order. Let the buyer deal with this rubbish service from this company.

Very bad service,my shipment was supposed to arrived on 8 june,called customer service and they were saying the driver couldnt reach me on my mobile,which is nonsense.i ordered 5 item from amazon,4 with different shpping company arrived safely without any problem,amazon should stop dealing with this company

We have business account with postal plus, they have pathetic, worst then anything customer service and account management team. they have provided customer service email but that is useless, you will not get any reply of your emails from their customer service, and when you try to contact the account management team that is nightmares for you. if you request for something they will take more then a month to give you any update on that request after contentious followup 100s of emails and calls and messages.actually dont deserve even 1 star rating , i wish i could give 0 star rating to Posta.

The worst courrier ever I encountered in my life. You should close your company. Why this kind of courrier exist @DepartmentofEconomy ? The license of this courrier should be revoked since they serve really unacceptable service. Lazy staffs and useless customer service. They did not deserve even one star.

Do not answer their phones to enable parcel tracking. They said they attempted an Amazon delivery which they did not as I was home all day and had no phone calls or missed calls from them.

False info has been updated as the delivery guy (QAHZI REHMAN-100061963042 ) mentioned recipient unavailable in the postaplus system. I didnt get any phone calls or any contacts, and my parcel now is undelivered. With the Live tracking system, I can see the driver moving around, unfortunately this Driver not coming near to my place, not even a call. Really disappointed.

This company is completely unprofessional.Ive called their customer service line and theyve assured me that the shipment would arrive today and that its with their driver, but i never got the call and i wasnt updated about my shipment.The blame should be placed on the website that Ive bought my items from because theyve decided to go cheap and use your services.Hope that the management reconsider its approach towards the issue of keeping everyone updated on where the shipment is like your competitors DHL/Aramex.

Worst experience i had in any carrier, slow shipping and i didnt receive my order and who knows will it come or no, i geuss they dont want to deliver, thry r lazy, slow delivery, bad customer service thry wont help you if you called.

DONT DONT DONT DEAL WITH THEM - THEY AREA LIAR I DONT KNOW WHY AMAZON DEALING WITH THEM

Worst service and customer support! Nine hours waiting for a delivery which according to them was meant to be today. Contacted the customer care twice and they stated it was going to be updated and set as urgent and for me to be contacted, never happened. Avoid!

Worst service ever. Waiting for 6 days for a shipment to be picked up. Your call to the call center just drops or goes blank. Seems like some agents do not want to take the call as well. Very Bad experience. Would suggest other to take other courier services.

Dont know whos is giving the incorrect data against my awb PPLUS00062836, as per amazon order shipped shud be with courier n jst called courier the package is not shipped to us from amazon as of now, hoping the delivery will be on expected time by 26march which is already pending from more than 6 days by amazon. UPDATE, 18 feb, 2021 today I am impressed with pplus delivery service which i wasnt expecting after my first experience which was very bad but this time from yesterday it was showing arriving friday but cam one day ahead yes early delivery with smooth communication by pplus associate mr sudhher or sudheep after his call as committed he reached within 10 mnts in the morning, ty pplus team n all concerns

I have been waiting for my shipment for more than 2 months and no updates other than sending apology emails every time when I enquire for my shipment.

Im dealing with PostaPlus for the second time, usually I ship with them overseas when I order online. I like the quality of service & the great price of the shipping. The customer service over the phone is phenomenal Im still using them as my first choice of shipping! Would I recommend them? DEFINITELY Yes. If you are using other company I strongly suggest you use PostaPlus.

Delivery calls me for my location which was correctly indicated in the app i.e. no need to call. After a short explanation he tells me he does not have any time left and delivery will be done by someone else tomorrow. But at that moment he was only 500 m away from my apartment ! Totally useless !!

From almost 1 week and im following with amazon and after that with u to take me shipment from ur store and now from customer service i must wait 4 days again til sunday

They give you a cheap price for shipping but they take little long time to deliver.

I find My Box very useful with good rates and express delivery.

1 of the worst customer service ever I have encountered in my life. Company cannot fulfilled customers request. You should close your company.

Disrespectful courier driver threatening me and disregarding my explanation for delivery address .I wish I could do more than just feedback.

Im very disappointed, worst service I ever face my life Amazon please cancel your partnership with this rubbish courier company

I wish i could give them no stars, worst courier company on our planet, everyday i call and they say you will receive your shipment tomorrow or next working day, and made feel like that their tomorrow never comes, for every single shipment im facing the same issue, i dont even now why they exist, you cant complain to anyone and they cant forward your complain, feels like no supervisor or manager to contact, so if you have any issues you can take anger management courses or go for a walk for 3 weeks might make feel much better

Its very very nice company in delivery service I like it

I would give zero stars if possible.A mail/goods forwarding company - my experiences from May 2020;Deliveries were attempted multiple times to their UK address but nobody there to receive them. UK telephone number was not operational.Customer service - over 30 emails were sent and were either ignored or the queries raised were not responded to.A totally regrettable experience.

Very bad!!!!! Its good to see the live tracking but hate to see that false info has been updated as the delivery guy (Muhammad Ajmal - PPLUS00011169l) mentioned recipient unavailable in your system. Its really unprofessional and hate to see such lies for the employee to state.

Very unprofessional, from customer service to the driver. Not recommended

I have been waiting for my parcel to arrive since November 26 and until now I haven’t receive it yet!! I phoned them today and was told the parcel was on hold and I ask the reason why, the customer service agent told me “I don’t know, maybe you request for it to be on hold” Say what?!? Then she said she will check with her team and call me back but didn’t receive a call back. I phoned them again and was told that “this shipment has been requested to be sent back to the origin” Say what again?!?!? I wonder where are they getting the request to hold the parcel or send it back to the origin. So I told them to have it delivered as soon as possible. They said they will send it today and latest tomorrow. Oh dear! I wish they really would!!!

Had shipments and they keep with them for more than whole week then they say return for shipper and another shipment mentioned telephone is wrong while double checking the phone is right and working fine

I had never see neglect and carless on theshipping service in the UAE like my experiment with this companyI had tried them three times dealing with deferentcourier overseas and in UAE this company show-upand trouble journey start

Poor Customer service, not giving solutions at all, its been three weeks since i requested for return service, (cash on delivery). they said they will give the money last week and its out for delivery but they did not come. if only i could rate them Zero i will do it.

They said they try to deliver the shipments in 3 attempts but none of it was communicated to me that they are not successful in delivering the item. they said nobody is answering the calls but they should be responsible enough to know if its office and the office hours.

I dont even know if 1 star reflects my situation since they have lost my Items that I have been waiting for without them even contacting me.smh

Very bad service out of controlMessy warehouse in Mussafah in abu dhabiStaff not profesionnalOrder from amazon not delivered in timeI had to go to pick-up my goodZéro qualitéI have asked amazon not to use them on my ordres

I have an account since 2 years I guess. I have my ups and downs with them but every where is the same. The prices are very reasonable for my business.

Very slow delivery.very slow response for customer service.very complicated procedures for deliver your parcel.my parcel number is 100022139736. It was in custom for 6 days .all other parcels were delivered except the one which is handeled by postaplus.it is not the first time.I send to Amazon and I parcel never use this company.you deserve below zero star.my advice never deal with this company.