I own QX60 purchased from agency with warranty. Vehicle is always maintained in agency. But showing up one or the other issues. Very bad situation is when sunroof blasted its own while driving. No one in agency cares about it and also Infiniti Middle East as well. Vehicle is standing in agency for past one month. Truly unprofessional towards handling critical issues.

Unfortunately, it is not like other service centres, serive advisor are less only 2 they should increase the service advisor here, becoz all car come here. It take nearly 45-1 hour for ur number to come.

Waited 10 days for nothing. Absolutely disgraceful service.

Very poor service. Nissan Aweer body shop the worst place ever seen. They took 50days to repair my car for a small damage. My car was parked near the road for 10 days just for insurance and that to not done. The advisor switch on his number when ever he wants, Difficulty to reach them. 15 days waited just to check the status of my car. No response, poor customer service, worst service. Lost so much of money, every day waited for their call, NISSAN AWEER BODY SHOP NOT A PLACE TO RECOMMEND

5 years of bad service says it all. Never attentive, never on time, no follow ups, and unless you’re calling daily, forget your carMy car stayed there for 1 week untouched, because the service advisor didn’t bother to check with the insurance company if the approval was out, which was already

I had 2 accidents last 6 months , and I’ve been dealing with Mr. Zameer from Renault customer service, i just wanna say he is an amazing person and amazing customer service representative, so helpful , great attitude, follow up with me regarding my car , I really appreciate his effort, if am his manager I’d really promote him ASAP 😃Thank you Mr. Zameer

Awesome service especially by the body shop manager Mr. Srinath. He was very effective and customer friendly in finding a part of my car which was not available in the UAE and delivering the car earlier than the proposed date.

Good staff,quality work,excellent serviceConcern is the long time period they taking for repairing

Thats the body shop for Nissan Infiniti and Renault cars .. Good service . Drop your car and they also give taxi coupon for return. AED 12 - 15One minus point is that they do not offer you delivery service and the place is far.

Never follow up on what they promise. We had to chase and chase. They said they had done something, when in fact they didnt. Michael, the Manager never returns calls, despite regular chasing. To be fair, if they treat all their customers like this he is probably on the phone back-to-back all day dealing with complaints. Its really disappointing as they are an approved Nissan repair shop but they really tarnish the Nissan name with appalling service

No telephone number to contact the body shop & get any information before dropping off your car.

Just for a small repair they took more than 2weeksWhich was unsatisfied. I would have done the same repair outside which would take less than two day have never expected this bad experience from nissan

I have been trying to call the number provided which is supposed to be the contact centre but no one is replying to any of the choices provided ! I highly doubt there is any agent employed or if they are doing their job properly ! Thats a shame to the brand !

Very much satisfied with service😍. I will recommend to all of my friends...

Very expensive service and very slow in providing service.

Long queue in waiting area. Rest is ok

4 counters , all empty, lots of customers waiting for 15+ minutes to get attention of the staff.

Organized and friendly staff.. Open 24/7

Pathetic customer service. The biggest mistake I made was taking my car here for one small body repair that should take 2 days. My car has been with them for over 2 weeks with constant follow up from my end. There is no communication from the staff. I am now 100% sure that my next purchase will not be from a brand under their umbrella.

Hopeless, useless, very bad experience in my 40 years of stay in UAE

Interesting experience in Nissan Auto trust service.. Thanks everyone 👍

They have good services if you need any kind of repair for vehicle Body and they will try to do at the earliest if it is small repair work. But one thing which needs to be improved is intial approval time. They dont send papers for insurance approval immediately thats where we loose time. So better not to leave vehicle untill insurance approval is ready.

Services are fine,good atmosphere with social distances protocol.for vehicle full cleaning good offer available till date.

I got the car after 4weeks from the date which I given , I didnt get the proper response from the service advisor, no one answering the call as well . Finally I need to contact delear for all.

Supper💞performance❤affordable price👌good working peoples 👍

The worst service ever. Repairs take forever for minor damages. No one informs you of any updates and they never answer the phone number listed

Long time waiting for the insurance inspection and approval. Dropped the car on July 24 and got estimated delivery a month later. No updates from the service advisor, only the app status. Got the car a bit late as I was traveling with very dusty exterior, without washing it before deliver it to the customer!

Really impressed with quickest access and super easy to locate

In sharjah and dubai alweer almost same thing the reception peoples they dont response to the customer well but repair process is acceptable

Now it is autotrust service centre. Even though it is AW rostamani group, They are taking care of all brands of cars. They are affordable as well as reliable. I have my two cars contracts from them.

Good car service

Mashallah good

Their body shop team is supportive

Nice place for Karting... No waiting areas for parents

Employees were very good but for small service like repunch chassis number I paid 1500 AED !

Initially it was Nissan Service center which do service of Arabian Automobiles.from June 2020 last it was changed to Auto Trust which is a different company.If you are having service contract with Arabian Automobiles its not valid in Auto Trust as of now same in case of warranty. Auto Services are still doing here but not sure about which all makes and models. You can do online payment for service here. Usually opens at morning 8am.

Agency repair for auto body work

Mr. Zameer was extremely helpful. Very professional.

Quality of work is very good

Given my Nissan Sentra for repairing over 13 days and I didnt get my car back...They got approval from insurance within 3 days....Now I am behind them to get my car and insurance company is providing rent a car for 10 days only...rest I have to pay...Calling them no response...

Attention to detail is not there...you have to follow up with them yourself on every step to make sure no mistakes are made, but overall as they say, not the best, but capable. Also all the promotions inside are a scam, they will outsource the job to outside companies for a higher price(I paid 600aed more). I contacted the SAME outside company directly for a quote and they gave me a cheaper amount than the Nissan representative promoting the product inside, beware!

Veri good job

Very bad customer service, and very long queue with only one employee working there in the parts section.

Nissan service centre is the best since it is open 24hrs and you can drop off and pick up the car at anytime. They service efficiently and in a timely manner.

Fair. Quality check needs to be improved prior handing over the vehicles. In general they have a good service and you can submit your car 24 hours.

Mr. Zameer was extremely helpful and professional.

Thanks a lot, Jitu and Co! Your service is perfect!

Had good service provided for my vehicle and Mike at the counter was very helpful.

Good service

👌

Nissan service centre has dropped their standards, but still a lot better to get your car serviced from here than others

Worst customer service

Given damaged parts

Nice company ,i visited there regarding job.But may be I am not lucky.

24/7 service that made ur life easier. A peace of mind

Good I noticed sometimes they want to run your warranty by telling you we dont have the spare

Very slowly working

The staff is very good and specially Mr.Ali a very helpful and professional personality. Highly recommended man in aweer is mr Ali for any unsolvable solution please do contact him.

Nissan service centre in Dubai have very competitive prices for an official dealer. Headache free and in safe hands

Nice

Good service center. better if we compared with the other nissanservice centers.

Good but needs improvement when comes to mechanical works and paint jobs.

Those people know their job👌...they know how to satisfy a customer... special thanks to Mr Saviyo🙏

Very perfect hotel 5*star hotel with excellent services and excellent valet parking

Quick service!Has vehicle testing and registration at the same place.

Excellent service.. Like the way Mr Royston assisted me in sorting out some issues with my car

Nice

Actually not for ordinary customers

Understaffed n long wait at the reception

Quick service, vehicle delivered before expected time.

Quick service, they wont keep you waiting.

Good customer care. But bit delay if crowded

Fantastic service

Good service .. with free coffee 😍

Mr Ali is a very helpful man and all the service advisors are helpful and polite .

Excellent service & attention to detail by service advisor Nelson Wilson. Very professional and dedicated.

Nice and Mr jameer is nice and good person thanks for his service

The best to maintain Nissan cars

Taking my car there wasn’t the greatest thing i have done previously, i had to check their work if they have done a good job or not , they didn’t do a perfect job for my car and it took them time , after complaining to the service manger Mr. ali his response was professional and he looked deep into my problem and solved it within a day . If you face any problem I highly recommend visiting Mr. ali coz he is a problem solver and very professional

Good place for car service,customer friendly atmosphere.

Although it is far from the main city but excellent service and well customer focused staff.

Great and wuick service, open 24/7

Helpful staff...on time delivery!!

Great staff and enjoy my time while waiting

Had an appointment and came on time yet the costumer service there didnt take my car because he said they are busy come on Saturday and we will finish it for you same dayCame back on Saturday found another Costumer service guy and he told me that they need minimum 3 to 4 days work plus additional charges

Place and the service was very bad

As usual they dont clean the vehicle properly. Not sure whats problem in cleaning windshield.

Classic

24 hrs Nissan service center, you can drop off your car at any time and it will be service within a day or two

Never deliver on time for many service they ask to go to other service center. Even body wash not done properly like the bottom side of car was not washed.

24/7 flexible and good service

It’s supposed to be 24h service but they usually ask you to come the next day as they don’t work at night.Very slow staff and you always need to wait.

Ok

24 hours open but the customer service was poor and mostly for the accident cars they are not repairing it they always wants to change the parts and they charge labour more than the parts price....

Good service

Good and organized place with dedicated staff

Recently I had a very bad experience with them .. (Note: Owing to the Privacy Policy I am not mentioning the Names of the persons involved in the issue.. But total 3 people were involved in this process 1. Service advisor, 2. Service Manager, 3. Service advisor Incharge of Nissan Service Centre in al aweer branch). They cheated me during my recent service. when I gave my Nissan sunny Vehicle recently for 30K servicing, they charged me 95AED for replacement of Fog Lamp, wherein my vehicle doesnt have any existing provision for Fog Lamp. When my vehicle doesnt have any provision for fog lamp, from where they have done the fog lamp replacement is a question?( original invoice enclosed for reference)I requested the service advisor many times to give me the details of maintenance job done during 30K servicing..but he was telling me that the job card is in deira Branch and blah..blah..but never provided me with the details. Are they not supposed to provide me the details of jobs carried out, as invoice to me when its a paid service?Moreover, I met the service Manager with the fog lamp replacement invoice and informed him on the issue of wrong billing i.e. on fog lamp, and requested him several times to refund my 95AED which I had paid. Eventually, he said that he will give some discount in the next service rather than returning my 95AED. I informed him clearly that I will not got to their service center for my next service and hence made it very clear to return my 95AED.Then he called their Service advisors In charge to look in to the issue. This person he tried to manipulate me saying that the refund procedure is very long and it has several internal procedures to initiate a refund etc., I made.it very clear to him that I am ready to wait for any number of days and I will come to collect the money even if it is after 10 days or.what ever the time it takes for the procedure to complete...I several times requested him to initiate the refund request..which he didnt do..rather he was telling me that they will try to adjust that amount when I come for next service..I made it very clear to him that I have a plan to sell me vehicle and I will not come for servicing anymore...but he emotionally convinced me saying that if they have to initiate a refund then they have to provide a justification for wrong billing, which will affect them.I literally spent in the service center for more than two hours, during the process wherein my family was also waiting with me.. However, finally they didnt initiate a refund rather wasted my time.I am attaching herewith the invoice for which they charged me for fog lamp replacement..Moreover, as mentioned in para 1, they didnt provide me the invoice for the 30K servicing job done on my car, even after repeated requests.. Also, I am having a discount voucher with me which is having 50 percent discount on parts..Also, the service advisor informed me.that he has redeemed the discount voucher and hence they charged me 95AED...Here the point is I paid 95AED in cash and also my discount voucher was redeemed by them unnecessarily...so they owe me a total amount of 95 AED plus discount voucher.

24/7 very flexible to working people...

Best place to safe your car

Not organize team. And poor performance