Literally have the worst time with these people.I gave my dad’s car for servicing in Feb and it literally was a disaster. I had specifically mentioned to the representative while booking for service to check the wheel alignment, which they did not and after following up with them multiple times about the wheel alignment not being done during service, no one responded.My main review is about some stolen tools from the car. Like I mentioned above, after the servicing in Feb, I just recently realized that some tools from the car were missing. I called their customer care to report this like 2 weeks ago and still no resolution or response has been given from the management.I will definitely update my review once I receive a resolution (if ever).But, anyone looking to buy a Lexus as their next car, please really consider after sales service as I’m really having a tough time dealing with these guys!Lastly, I’m definitely reconsidering renewing the service contract with these guys.Would really appreciate suggestions on a good/responsive service centre for the car.

Ive been servicing my vehicle here for a few years and Im satisfied with the services provided. They proactively call you to book the service when its time and to remind you of the appointment one day before. On the appointment day I never have to wait for more than a few minutes to talk to my service manager. They used to offer good coffee and tea on arrival but of course this stopped because of CoViD. Service managers are in general knowledgeable and helpful, they always came back to me with info I requested. The car has always been returned clean and on time and never had an issue in between services. The one time when I noticed a minor paint scuffle when picking up the car (I didnt recall it was there when I handed it over) they offered to fix it for free.

Very bad, i wont visit sh. Zayed Road service center again, will not advice any one to take his car to this service center.

Very quick service and best cleaning fasilties and very very kind

Old place yet very cosy and friendly. The adding of a piece of cake to the coffee or tea is a good Hospitality gesture

Good service, professional advice on car maintenance. Expensive which is expected from a premium brand

Still I did not receive my car it is in service since thirsday.👎🏼

Friendly staff. Was not too crowded. Received car on time.

Lexus LS, first service.- Very poor service.- The worst waiting room.- Uncoordinated staff. Wrong booking date.- Simple oil and filter change cost aed 1800 andtook 2 days.- Almost 1 hour waiting to receive the car- No cashier. Accept only cards.- Terrible washing. White stains on the windows.- Until now no promised invoice sent to the e-mail.P.S. Really regret buying a lexus. Dont you guys check on your dealers?

Not as expected as they called for re call campaign part change without having in stock!!!!!

I was trying to buy a used Lexus, and they didnt gave any information about the history of the car. Very strange rules. I came to Shiekh Zayed road brach, Ive asked to inform me about the last service at how many km done for the car and no reply they said its a secret information we cannot share it

So friendly staff. Speedly perfect service and returned car on time.

Is it normal to take 9 hours to do the first service?Even i didnt receive confirmation from the center to come and collect the car.One more disappointment was after receiving the car (after 6 PM) i noticed some dust on the from right chair and on the drawer.I had a complain smelling burning smell once I speed up rpm to 5000 rpm, even after changing the filter as they confirmed, smell still there.

The official working hours specified on the site do not clarify the work of the Maintenance Center on Sheikh Zayed Street on Saturday, and in the event that an appointment is booked through the site, a confirmation message is not sent as stated, and in addition, in the event of a breakdown in any of the pieces of the car, the amount due Although there is a malfunction from the time of receipt of the ca

Have visited this place for several years already. Very good experience each time. Very friendly staff. Lexus RX.

Entrance is hidden between two buildings, very easy to miss. Service center does not look luxurious at all.. but their service is super fast & reliable, and very friendly staff!

Extremely Poor!!!1. Yesterday, my car wouldnt start in the morning although it was in service two weeks ago2. I called the workshop and requested to check the car as i cannot send it via recovery as the car is not starting. My initial analysis is that its a battery problem (it happened before).3. I received a call midday confirming that someone will be sent.4. Early in the evening i called enquiring about why no one was sent and was informed that someone will be sent the next morning,, just like that without even informing me with the change of plans or checking if the time is convenient with me. When i requested to speak to the manager, i was informed that the manager is not available!!! Eventually, the employee told me that he will double check if someone can be sent immediately and call me back. Nobody called back!!!5. This morning i spent the whole morning calling but nobody answered and no one was sent either.6. I eventually called a external company and the whole process from reporting to actually sending someone to replace my battery and replacing the battery took 1 hour and i got a 12 months warranty on the battery (Al Futtaim only gives 6 months and all my batteries last for approximately 8 months!!!)An extremely poor and frustrating experience. Just to give you something to think about, my other car is 3 times cheaper than my lexus but Im getting a much more superior and customer friendly service from its dealer!!!Amir

Waiting area is comfortable and luxurious.. Busy area but respecting your appointment. Proficient in dealing with car and onest.

This is the 3rd time I had an extermly bad experience with the call centre. They gave me a wrong informations every time. Its the worst customer care I faced ever. Last Ramadan I raised a complaint regarding the same and they promised me that the manager will call me back for further discussion and feedback regarding my concern ,Which never happened ........

I have appointment but when i reach no body on seat 20minutes i i c wait after theay deliver me late car

Over prices in parts replacement without any valid reasonİ gave my RX 350 for routine service and shocked to know that its rear jumps need to replace.Lexus charged AED 6900 which parts were AED 1700 only.Means they charge 5200 for rear shocks replacement.Just to open few bolts .I also order AED 650 for detailing.Even then its has dirt marks in front screen and inside the glasses.Its really shocking.

Amazing Staff very professional

Very good experience each time. Very friendly staff

Excellent customer service

Absolutely unprofessional! In two weeks after service battery completely died! Hope it’s a particular case and not a curious pattern.

Its a good location

Very good service and experience.. every time I want a service for my car I found with time i want .. overall experience is excellent

Very few good service advisors. Maintenance Contract is very expensive and it does cover labour charges for services like brake jobs etc.

Awful service center. Phone appointments not logged..I go on my appointment time and tell receptionist i have appointment..she keeps me waiting for 30 mins as walk-in!Many issues with them

The punctuality and speed need improvement. I was on time as per my appointment but it took 20 minutes to be attended to.

Love their promptness but always have issues with the car cleanliness after the service

Great service.

Great place to service he lexus

Great staff and continously improving service experience

Amazing comfort of services but be sharp in your expenses inquired by them

Honestly its nice but the shock when LEXUS agency in UAE dont deal with north specification LEXUS car even its brand new !!!

Very unprofessional, I went to buy a service contract, when i came in the service center i found out that all the information which i received by the call center are different, The person who served me seems like he doesnt want to work, very rude and not professional.

Friendly and welcoming customer and service team.

Very good hospitality and service. Very friendly people. Well organized and very good customer care.

No manager available, always delays on car delivery, poor washing, poor service

Always on time with quality

The service is incredibly slow and nothing works in your favor as a customer. I will never buy a Lexus from Al Futtaim again.

Excellent service and very friendly staffhowever we cannot access the service agents directly and inordinately delays in call back time

OK. Customer service isnt great!

Prompt and staff are good in interaction.

Lexus UAE have lost it. Terrible quality control. They seem happy to charge but not provide service.

Service center in mid of shiekh zayed road .. to get their is pretty complecated as u need to have good attention as the entrance is bit vague other then that their service is very good .. recommended

Good clean dealership, could have better advisors. Not the kind of customer care you would expect from lexus.

Good service and excellent hospitality.

Worst customer service

Amazing service. Call centre is the best I experienced in UAE.

Nice service experience well trained staff.

Ask for Abed. He is very helpful and knowledgeable.

Staff are functional but not friendly in general. Service prices would make you think twice about owning a Lexus

Brilliant service ! Just not worth the high cost!

Very professional members of Lexus family....Thxxxxx a lot for the prompt response of my questions.

Excellent service and I love the coffee bar

Good service !!! Wait times are not bad at all.

Excellent service, but high cost for even a small things, like minor dents etc

The customer service centre is really terrible, I tried to call them more than once but they dont answer your calls or call back.

Quick service and great hospitality

Good customer service...

Good

Just love your service!Thank you for a wonderful Cappuccino ☕️

Not always on time but otherwise usually very good.

They put prices 3 times market prices and then its upon you how you negotiateI suggest to go tough from the beginning

They need to give more attention to details, such as dash warning lights...

They improved way more than before

Two day bad customer service new car Long time waiting

Excellent hospitality and service. Well done.

Great service. Hospitable staff

Service center performance is very bad, no value for customer

One of the best service center

Good service, very expensive

Good people, Nice place

Just a good clean office with bad car and information service.

Good service but expensive

Service of your service centre very poor

I love lexus Service 😊👍

Well done on the service

Limited parking. Very helpful staff

The best after sale service is Dubai

Too expensive + not good quality maintenance.

Quickly service finesh

Fantastic customer service

Efficient service and good staff!

Easy access the service could be quicker

They give coffee. Good coffee

Friendly staff amazing service

Excellent stuff

Very good service

Good job

Respect and professional staff to deal with

Great service team

Reliable and quick service.

Great support by advisors

Good service centre

Good service 👍🏼

Greatttt

Great service.