OmanAir, give me back my money! You should honor your words! You promised to refund my money but that has not happened yet even after almost 2 years now. Bad reputation!

My flight have been cancelled last July 2, 2021 so i applied for a refund. On their website it says it will only take 7 to 10 working days. I made a refund request last june 18, 2021 but until now my refund is not yet given back. The date now is july 7, 2021, it’s more than 10 working days already. I tried to follow up many times on the social media accounts but they won’t give you the right answer to when you will get the refund and sometimes they won’t answer at all and just read your message as if nothing happens.Same with the call center. The people their are very rude in answering your phone call and are not helpful at all. It’s the worst customer service i have ever encountered in my whole life. What a shame on this airline. Taking peoples money that easily when they cancelled flights. They will let you beg for your refund over and over again. I hope this airline will get what they deserve for what they’re doing to peoples money that should be refunded. A terrible Karma to this airline is waiting.

Rehlat and Oman air are crooks. They never say a true word. They never returned my 3700 AED even after 2 years because of the flight cancellation. No response for the emails, no response for the calls. They are a team whose cheating the travelers globally. Cannot trust theses crooks.

I booked oman air 2 tickets With cleartrip on 2020 January, flights was cancelled due to COVID-19, still I didn’t receive my refund, 1 and half year completed, Whenever I asked to cleartrip they saying still airline not released refund ,kindly assist me that is it true Or not?

Customer service is not quite accommodating.

I have seen many people bought tickets from Oman air and later on flights has been cancelled , I had the same situation here and they said they will refund our money after one year, they dont have the right to hold our money we never agreed with such refund policy. I want to know what is the possible options we can do how we can access them since its not Dubai based airline company, If any one have information about this kindly revert to me. THANKS

Booked ticket through rehlat and oman air cancelled the tickets, its been 4+ months waiting for refunds, poor customer service, no reply to emails and calls. Never ever book again as they are holding peoples money in these difficult times.

Customer satisfaction is 0No one ever answer

Oman Air has been good overall and their service is appreciable. Instead of calling write to their registered email ID and sure to get a call back from Dubai office. I have been assisted by Ms. Asma Ara so promptly and pleasantly for flight schedule change free of cost. I have travelled a few times and they have maintained decent service.

Worst service !We had booked our tickets in OMAN airways through Rehlat for a 2-way journey from dubai to hyderabad. A day before our journey, they mailed us that the flight has been cancelled due to technical reasons. Its been 5 months now, but till now we didnt get any refund amount even after several mails, visited to customer care office & filled feedback forms to Oman air office & rehlat. Both oman airways & rehlat are not at all responding properly. Both customer service people are very poor.

The pre travel journey experience is as important as the travel its self and I think Oman Air needs to realize that and implement it in their strategy. It is my first time traveling Oman Air, and it being a GCC airline - I have had high expectations, only to be disappointing even before my journey started. I have been trying to reach them over call through ages, yet no one answers ? A professional Airline values customer inquiries .

They was helpful .. Not bad .. And the Service with this air company really good

If you have the option. NEVER fly with this airline. If you want to have a good trip, avoid at all costs.Terrible planning, flight delays, missed connections, terrible CS from staff. Furthermore, their CS line (because the simply don’t answer emails) is impossible to connect with and if you get through they don’t help with anything.

Good office. Quick service. Bad thing is they never recieve call. I tried 30 times no one recieved

One of the worst place to be inside the oman oir office, and one of the worst bugget airlines to travel with, they can cancle and change your flight without even telling you, which can make your journey twice the time sometime,

I visit Oman-air office to Update OTB message and all done very well and the staff was very friendly It was good experience.

Oman air customer service center, doing good service to their customers.They try more to issue your concerns.Weekend also opened.

I had come to the office for ok to board these people cant even take print outs of the visa or passport copy for their customers. I was forced to go out and take print out from outside .surprising these people still need hard copies and cant work with soft copies in todays world, very bad

I am with the same complaint like other and its quite disappointing that there management not taking any action. No efficiency in attending call.

If you are going here on Friday, please note that the shopping center is closed. You have to access the Oman air office via parking lot and emergency exit. Good luck with that!

Over All it was good experience to travel with oman air... service was perfect ... food was delicious and warm .. neat clean plane ,wide space seats.. screen with every seat even in small plane

I called from 9am until 3pm and its just ringing theyre not accepting calls!!!!

Terrible company and very very bad customer service. You are truly nobody to them. Please pay your ticket and we don’t want to know you anymore. I can’t imagine how such a fly company’s are still exist. NEVER EVER AGAIN

Good service on the airline, but too many interruptions during the flight

Very helpful staff and best customer service

Had the worst experience ever, bought a flight ticket,doha-nairobi,2nd july ,it was suspended, refund hasnt been made to date

Good service.

Good

Pathetic company. they can cancel your confirmed ticket at any time they want which is just unacceptable. had a very bad experience with oman air.

Very bad customer service, online modification is stuck! No one picks up the phone in UAEs office and no one picks up the phone in Omans office! And when you go personally to dubais office there is only one employee to handle stuffWill never fly Oman Air again

Very Bad Customer Service...yes, i have the guts to say it...! just get lost..!!

Nobody ever answers the phone. They force you to goto the office when 99.99% of all queries a customer has, could be done by phone or email.Terrible service.

Staff are very unhelpful.They dont care about the passenger especially the lady who is on duty right now Dec 17,2016. She doesnt want to entertain customer because she is doing her report or sending email to a passenger.Staff are chatting even dealing with the customer infront of them. The lady doesnt give eye contact and shows no interest with the customer.

Customer care contact nomber total not pick up all the time while i m trying more then an hour really exactly very lousy phone service

My ticket got cancel but no refund sofar

I m really really appreciate very helpful staff quick service i love them

Staff are not picking call ....very bad customer care service.

سيء جدا جداVery very bad serviceMoney wasteEAnd Time waste I f in my hand I would close their offices

Baggage lost , calling landline numbers and emailing but no one responding. VERY UNPROFESSIONAL

No one answers the phone. I tried many times

You have to wait for getting things done

Baggage lost , calling landline numbers and emailing but no one responding. VERY UNPROFESSIONAL

Lazy staff ...just chatting with each other while the customers are waiting ....

Wonderfull air port

Called many times but with no response .Poor customer services

No one Answers the phone calls

Almost whole day calling their office number but no answer at all!!!

Crowded parkings, bad location

No one answer the phone

WROST CUSTOMER SERVICE I EVER SEEN

NOT AT ALL ANSWERING VERY POOR CUSTOMER SERVICE EVEN NOT ELIGIBLE FOR ONE STAR

Very bad service no one answers call

After several calls, no one had ever picked up the line. Very poor phone line service.

Excellent service

Very very bad customer service . land line not picking .,

Service is not so good

For haji tickets

Very bar services

Good salesman service

They never take the call

They never reply!!!This is how they care about customers!

Good experience

Service is excellent

Good service

No one picks up the phone

No body answer the phone !!!!!!??

Good

Good

Sent by

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They need more attention from their administration

Office staff do not answer the phone during working hours

Not to answer the phone of the aforementioned flight office in Dubai during the official working hours and as a continuous process ..

Failed lines company

God