Customer service very good . Appreciate

Not recommended if you travel on a economy class as they differentiate between the classes once I said I’m travelling on business class they were more helpful than what I see with other people traveling on economy class

I would give them 0 stars if it is even an option, I have been calling for 3 days straight and no one is answering I have been on hold each and every call for over 30 mins and i live extremely far from there office and even when u go to the office there is disorganization along with a long line

It’s good to have the airlines office here in Dubai. However the location tho along a major road in Dubai, still is difficult to find especially when driving.I think a much bigger billboard or something of that sort would do. And the entrance is at a corner. That being said, the services are great and most remarkably the guy who works at the finance office upstairs. He is so professional and customer friendly. The rest of the staff especially those at ticketing downstairs should follow his customer friendliness skills

Useless customer service number since no one answer the calls, and online check in is a waste of time as the airline unfortunately we dont have online checkin counters. Then why the hell do you provide this as a service and ask travellers to waste their time sticking luggage codes?Anyway thats an Egyptian business so they also tend to ignore users reviews assuming that no one reads it

The worst call center, I tried to call more than once and they but me on hold for a long time and no response.. and also I sent an email and there was no response either.. I booked a ticket from the online and the amount was deducted no confirmation email or reference sent.. am recommended any one to deal with them

Very badTelephone never answerAll numbers changeLocation very far & no parking nearVery bad service

No one will answer any calls, u will be on hold for ever.

The customer service given is beyond compare. My agent went out of his way to make sure I left completely satisfied and my issue corrected in a very timely manner. Love Egyptair

Egypt Air has developed a lot and the employees are very professional and helpful

Great but a little bit expensive

Not crowded. And well organized.

The place is fine, although my dealing went a little slow cause of vary processes of its own branch in other countries.

Had terrible call with the call center his name Mohamed IbrahimHe is not professional at all, he kept taking and he didn’t give me a chance to talk.At the end of the call, I asked him to transfer me to evaluate the call but he refused and hung up.

They will attend to you quuckly

Wonderful! The man that served me today was super nice and very helpful. I am a loyal fan of Egyptair.

Thanks Egyptair the stuff are friendly and I book my flight in 10 minutes

Very bad service not even 1 star

Very helpful staff , specially accounts and refunds department , all the best for Egyptair.

Very friendly staffNice location easy to reachpaid parking availableFlexible prices available for the ticketsSmall advice to change the stainless chairs its ready badThanks Egypt-air

Worst service ever...Holding the line since 1 hour and on music ...No response....

Full of love and hospitality

Very cooperative staff as usual from Egypt. They offer several options of trips always through Cairo but always you will be happy for the value of every amount of money you pay. Try Egyptair tourism offers and you will never regret. Egypt should be your next destination.

These guys are super cool and helpful. Missed a flight around the Christmas holidays and the officer went and extra mile in getting me the cheapest offer around that time. Really appreciate that Egypt airline officers in Dubai office

Excellent services , pay attention to customers, explain everything to the best of your understanding

Very good office and well maintained

Great

Was a great service with Esraa she handled my booking perfect 👌thanks so much

Bad experience with call center,, no knowledge at all about PCR test which laboratory in egypt accepted to egypt air .POOR COMMUNICATION SKILLSBAD SERVICE EVER

Staff has a minimum knowledge of international flight codes

Excellent services

Perfect Customer service staff

Good and quick service

Top

Call center is not working. Service in the center is good except that you have to go there. Yes, we’re in the 21st century and prices are not cheap.

I was attended to on time, they were all friendly.

Very bad

Worst customer service ever, no one ever bothered to pick up the phone

My experience was good with the office, friendly staff, fast service and the most important no crowds, you can come there to pay for extra luggage

They have good customers relationship, services is excellent

Okay, service takes some time to finish

Fast service

Worst customer service ever, no one ever bothered to pick up the phone

Very friendly staff

Amazing

Helpful but not aware

Best airlines in terms of economic prices coverage and services

They offer one of the best and cheapest service. They are very understandable. Rescheduling of tickets was never a problem with them.

They never answer the phone and no idea what their working hours are. The location has 5 office with only one working and is quite unhelpful.

Not so bad customer service.

If you are Egyptian, you LL feel like you have visited Egypt when you go there.. helpful employees.

Amazing experience, the guy working there is really helpful, friendly and nice.Thank you egyptair for having great people in Dubai office

The staff are not informed enough to answer questions, all you get is vague answers, and you feel as if the staff member was just trying to get rid me in order to get back to his mobile phone, not willing to understand my issue at all.

Fast, reliable and good customer service

Had an Extravagant experience, but we need improvements on Staff services

Very small office two stories but has helpfull staff specially accountance was very hwlpfull in replacing my ticket and no queue there as every thing is managed online .No free parking outside u have to park with ticket ...The office is easy to find in deira fro deira clock tower u caan go there to book a ticket bit no need as u can get better prices online any waysFridays are holidays and closes at 6u can get better prices online any waysFridays are holidays and closes at 6

Wonderful AirlineBeautiful PeopleAmazing treatmentI LOVE EGYPT AIR ❤️❤️❤️

The Arabic Lady on the last counter was so helpful....the airline itself is not okay. The lady guided us on what to do regarding our missed flight and explained thoroughly....others were not so helpful as they are impatient and don’t listen to the issue

Good airliner, location and waiting area needs to be looked at.

Ok

Worst customer service eveeeeeeeerrrrrrrI can’t reach over the phoneReally disappointed

Swift customer service response by the representatives

They never answer the phone 😡

Need one more employee but the stuff are helpful

Old, out dated, smelly, and employees seem bored to death!

Very very bad, sad to see that they are not even bothered to improve the service or about customer complain. No reply on emails, unprofessional communications and careless. How can Egypt be better with this bad workforce, that is not working anyway!!!

Working times need to be extended at least up to 8 pm

They are offering a good service with reasonable Fare

Very bad customer service - e-mail and phone really really badagents cannot speak proper english, phone line is always busy and they are not able to help customers.

Weird office for such a big company. Lot of counters and only 2 staff were there

Its fine but could be wayy better

Quick service

Great service and lovely airplanes...

Sad too say very hard to contact the customer care takes almost an hour before they pick up the phone

I cant change my reservation online and call centre number is not working...for over 5 days!

The counter supervisor was rude and unprofessional as he was speaking with passengers in a bad way despite his broken English!

Egypt Tuk tuk not AirlinesNever answer the phone neither their office in Cairo nor Dubai .

Close very early

Good

Very bad experience, i cannot an international company there phone isn’t working for today and no other option to get in touch with them.

Friendly staff and trying to help

Very kindful staff.

The best ❤️

The location is not visible

They never pick the phone.What kind of customer service is this ?!!!!

Late too much when you are planing to return your Money back The security Deposit

Lovely customer services

Good service..

The worst everNo telephone reply at all

Very beautifully

Helpful stuff

Good fast service

I had waited for half an hour to answer my phone call!

I love this map

Ok

Excellent service

Worst airline

Best airlines

Good support

For travel