Staff is really well behaved and well ManneredI visited 8 September 2021 around 1 PmThere was 2 counter was operating only butBoth of staff were doing great jobSpecially the way they were helping and explaining to the labor 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

The worst possible service that you can imagine. I bought a ticket for my mother via their website, online, but i had to physically go to their office for verification. I had to change the travel dates, i paid online, yet i was asked to go to the office again for verification. The flight got canceled and i was asked to go to their office again for refund request but they wont refund all onto the card and i was asked that i ll get a call after which i will have to come to their office again for remainder amount which will be given in cash. I went again after 2 months as i didnt get any call and then they told me that they cant give me cash as that is only given to the passengers so either i get a letter from my mother or she has to get it from Pakistan. Before going for cash refund i asked about it from their email support but they gave a generic response and were of no help either. So my suggestion, of you enjoying pain and suffering choose Airblue

My experience with airblue was very bad because of they dont send any emails regarding alerts for wasting my ticket money.Infact when I visit them they said send email and still didnt response properly.

Good service provided by counter personals but still need to improve to deal with large number of customers. Customers have to wait in sun some time even in summer season

Nice and cooperative staff. Although no ticket system and need to wait in queue line. 2nd difficult to hear operator sound. Must be a solution for good sound.

I think we should have an option to slam some چھتر to these crazy AirBlue staff instead of giving stars to them.

Fast services. Took 5 minutes to purchase ticket.Need to work on online selling. The only problem people usually face is about extra/additional charges on card transactions.

Staff is good but sales department policies not fare ,My flight was on 28 may ,flight not bring passengers due flight restrictionsWhen I apply for ticket refund they deduct 250 DH ,its not fare,This is not passengers mistake, ( I hope management will take seriously acation & return deductions money)

Visited it during a trip to Dubai. Staff is super nice, very supportive and they guided nicely. I had trouble in getting support from customer care but staff here was super active and supportive. Thanks a lot

They are very annoying. Despite of having ticket, passport and permanent visa on my name. They asked me to come to our Dubai HQ for credit/debit card verification which was actually 2hours away from my place.To be very honest, in a fast city like Dubai this is truly waste of time.

No one can pick the call even a try alot.there is no information information on website

Staff is Confuse to give exact information..

The experience was bad. I wish I will never visit there again.

Sorry to say but very stubborn staff. Not listening and understanding problem of a customer and trying to put the blame just back on the customer, Who is stuck with them after buying their tickets. The after services are really poor. My Flight Got Cancelled which i was not informed about. My PCR test payments were ruined. Got fined by the UAE immigration on late exiting and AirBlue was as cold as snow on the hectic situation they created for me and my family. Because they had their f***ing payments taken already. In Pakistan branches their staff is very friendly and ready to help the customers. Here in Dubai they are vice-versa. Will sure complaint to their head office once i go back. Kindly you guys understand you represent a country, when you cant take care for your countrymen how will visitors trust your services.

This review is not about airblue sales office rather it is about airblue. The worst service ever in the history of Aviation industry. I was informed to visit boarding counter before 4 hours. But the counters opened 3 hours ago. I am just shocked that the staff also dont know about exact timing. Ill try not to travel again on this airline.

Yes they are following covid SOPs seriously and giving good customer service 🙋👍

Very Nice And Good Office

So good I like it love u pakistan

Not bad but just two Employees working there

Very cooperative, helpful and supportive staff especially Ms. Ayesha Rafiq who solve one of my ticket refund issue

I tried calling several times but after I press 1 for Urdu language the phone after few seconds disconnects.

Staff is very good and nice.They are doing nice job.

Their flight attendants are so serious. i think they need to train them more.

Services are ok not the best

Staff is very cooperative.understand your problem and eager to solve at their best

Good customer service and good ticket price from dxb to lhr 😀

Non professional staff.. totally Rubbish management

The worst airline no proper system

Next time I will not book airblue very bad service from customer care its 5th month to go my ticket still not valid

Great service !!All the staff there are very well trained and helpful.

If you buy ticket online you must go to their office to verify your card.Waste of time.

Very cooperative staff

Bad experience and bad attitude of airblue staff at dubai airport specially the supervisor girl in dubai airport have very bad attitude with the passengers..she think Herself as owner of whole airport..I recommend all people not to buy air blue ticket specially for dubai dubai sector..

Air blue new office changed from Damas building to this place.

Very cheap and good serivce for travel to pakistan. Very good behaviour of staff.

Main airblue Sales office located at clock tower deira dubaiProfessional staff

Laday sitting in counter 3 is full jahil

Staff 10/10They charge extra for credit card payment which is a big turn off.

It was very good and counter staff is very helpful and their attitude is ver good i prefer to fly with air blue

Customer service was really good, proactive and well efficient staff

Non professional attitude of staff.. very arrogantly speaking staff... Misbehaving with client. Pathetic service..

Very helpful staff. They improved their service over the years

Pakistani staff, helping hands

Very disopinted from them..i bought online ticket from them. Due to covid19 they cancel the flights. When i asked them to cahnge the ticket or refund they reply me they will not acomodate. . I wait near about 50normal days.they cahrged me with 892 and after long time they refund me 810aed.they canceled the flight they took my money and after long time they give it to back me with this BIG LOSS.

Aisha Rafiq was really helpful

Polite and satisfactory customer service they have with no parking issue..

It was great ansd specially the staff is very polite

If you have purchase the ticket online they will charge you additional money Approx. 8 $ from now where Currency conversion is not this much at all. I booked a ticket and schedule everything according that and later I got the message that flight as been cancelled and I was told that upon cancelling I will get less money that the actual deducted at the time of ticket issuance- The worst part I must need to go to the office with my cards to claim the refund - I can not send this through my driver :( : ( Suggestion if your schedule is important go for any other airlineGood Luck ! fly safe !

Very good

Great Experience

Great

This is my first and last time book in this airline very worst experience! Because I expected the amount the one I booked from them but when I checked my balance from my card is totally different is not the same amount. they are cutting a lot of money and there’s no any explanation how is been deducted 😡 .. this is an advice!! to whom are planning to book from this airline don’t try to book here you will be disappointed only

One of the bad Air line accross the world, because I was booked the tickets 4 months ago and still I didnt get any response from Air blue. I called many times to the service center but they told that you should more wait because our concerns staff are sleeping. Also in this period the Air line is active for other people but not for me, because I have paid already. May Allah destroy this Air Line policies and their stealers. Very bad, very cruel and very rude Air Line.

Noob office. Slow service

This is my first and last time book in this airline very worst experience! Because I expected the amount the one I booked from them but when I checked my balance from my card the stolen my money, the deduct more amount from my card, they are cutting a lot of money and there’s no any explanation how is been deducted 😡 .. This is my advice to all who want to book ticket with these thief people please avoid from them!! here you will be disappointed only

Good customer service

This is my first and last time book in this airline very worst experience! Because I expected the amount the one I booked from them but when I checked my balance from my card the stolen my money, the deduct more amount from my card, they are cutting a lot of money and there’s no any explanation how is been deducted 😡 .. This is my advice to all who want to book ticket with these thief people please avoid from them!! here you will be disappointed only

Cooperative staff

Cooperative

The worst experience ever!!!!

Great people

Not recommended at all. Last week Airblue supervisor didnt allow my employee to travel for personal reason !!!! First time in my life i see this happened. And Airblue service office defend her and forced the low income labor to pay change flight fees !! Even though labor was on boarding 4 hours before departure and i was with him 2 hours before departure. Unfortunately i expected that visiting their office and showing all proofs of bad airblue supervisor action would help. But they did nothing except asking. I dont recommend at all . Pay more money on another flight better than this bad experience with Airblue supervisor.

Good, kind staff

Helping staff

The front staff was very friendly and accommodating. I do not like the idea from the airline to have credit card verification done when buying tickets online. This is just stupid.

Worse airline ever. I booked a ticket using my company account visa card, for 635AED. On the day of travelling the ground staff of AirBlue didnt let my guy travel because we cant buy a ticket using Company Card. So I bought another card using my personal account and he travelled on the same time same airlineI went today for a refund and they deducted 300AED out of the 635AED as it is their policy!!!! Thats almost half the ticket!!!Basically I feel like being rubbed by this bad airline

No rush no hassel no queue. Very efficient service. Bring cash otherwise u need to pay little extra on tickets because of conversion to pkr.

Its the best Low Cist airline i know. Very friendly and cooperative staff. In the office and call center. Best price tickets.And the lowest fees for Refunding or changing the ticket date. And they also give refund if you miss the flight and charge a very minimal fee

Excellent staff, good ticket price only problem they charge credit card into PKR thats cost more in currency exchange they should be have local Credit Card swap machine and they also include them into wego.ae as they didnt appear

Cooperative staff. Well i requested for a visa page scan but staff denied with smile n says not the policy. Also offered if its urgent then can help.

Office staff are so good and professional. Also airbuses are good now and system has much improved. Happy to see overall improvement in airblue. Welldone keep it up

Nice

One thing is good there.There is parking available most of time

Friendly People....polite attitude !

Cheap tickets price ever!! 10/10

Glad to say that after 8 years am flying with them.Always left the premises with satisfactory service.Pakistani and the best ones

Sometimes non trained staff misguide otherwise place is okay. reasonable service and affordable

Excellent service and big improvements

Dont buy tickets online with someone other card otherwise you will be not allowed to travel.I lose one ticket from shj.

👍

Professional and very well behaved staff. My daughter became happy to get blue balloon also.Thanks

Courteous staff

I think staff got better to assist customers, no Attitude good communication well mannered

Nice customer experience , can a bit crowdy on holidays.Dont use credit cards of UAE as it will cost more due to bad conversion charges. Go for cash payments only

Worst management ever have seen in my life. They dont give a damn to customer satisfaction.

Excellent customer service.

Good location with paid parking facility.Overall good experience.

Easy access to office but staff is not friendly rude behave to customer

Very professional and helping staff.

Worst service ever I saw ....

Good service and cooperative staff

Good service

Good customer service can feel the improvement, friendly staff

I would honestly say that they have the best service among the Pakistani airlines. Their response time over the call center line is almost immediate and email response is also very fast. Polite friendly staff. There was a time when a passenger thought he was not called in time for a cancelled flight but they explained that the problem was eventually with the passenger phone number and not at their end. I have also notice that at the airport the staff politely tell a passenger about a company policy atleast 20 times but still the passenger insists on them breaking the rules. The same thing does not happen at emirates check in where when the staff say one thing, same people listen and back off.

Good friendly staff and location is easy to reach

They are still in year 19th centuryStill they nee credit card purchases confirmation by credit card holder by sighn in their front office

Amazing staff.. Tnk u

I dont know when Pakistani companies will grow up. I went to ticket cancellation and they copied my credit card without my consent.

Good service cheap fares and cooperative staff

Very cooperative and handy service staff